This would not be an issue if the reset time wasn’t so RIDICULOUS; 5 minutes!?! This might be acceptable for a cheap stand-alone camera, but ADT is supposed to be a SECURITY vendor. Its widely known any time you see a camera and an ADT logo on the house, you just need to toss something in front of the camera, and then come back 30 seconds later. You now have 4:30s to do whatever you want, and if that’s not enough time, just repeat the same process. How embarrassing to say the least.

Our ADT monitoring services also provides almost instant notification to both you and emergency personnel when your security has been breached. Following the ADT security installation process, when an alarm is triggered, a signal is sent from your home or business to one of the home security professionals at ADT. The ADT-monitored security professional then alerts you to the possible security breach, along with the police, fire department or emergency personnel.
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
Worst service ever. Was told that I would be quoted one thing when I ended up having to spend much more. Have been trying to get reimbursed for over a month now. Also spoke with someone on the phone and I expressed my frustrations and they literally laughed at me. I will never go with this company again. After my contract is up we will be done.Read More
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.

Pricing on Canopy, assuming they move forward with the idea, will depend on what service you choose. In general, it’s significantly less expensive than other ADT options. Through a hands-on experience at CES 2017, I learned that their Panic Response service will be the cheapest Canopy option starting at $10 per month with burglary monitoring starting at $24.99 per month.
I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.
Iris has quite a few flaws, as you can see below in the list of cons, which is why it isn’t higher on the list. But if you’re looking for a system that will integrate with tons of other home automation products and smart devices, Iris may be right for you. It comes with both Zigbee and Z-Wave compatibility, so it can be connected to a huge list of devices.
The ADT Pulse control panel is an effort to compete with Vivint, which solely uses proprietary gear—a fact that has historically separated Vivint from the rest of the pack. While we find no problem with the standard equipment from most providers, we do like to see proprietary equipment designed with the whole system in mind, plus they look a bit more sleek. The ADT Pulse is definitely easy on the eyes compared to the standard panels, but is it any better?
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had “a better system” and the $500 credit would cover the little bit of equipment I was missing to give me an “even better system” than I had in the previous home. New contract was signed based on this. No new equipment was installed – turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What’s more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract – this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.

ADT has one advantage over every other home surveillance camera system in our review: It offers unlimited cloud video storage as part of its security camera services, whereas the industry average is less than 1GB. You can keep as much security footage as you like, for as long as you like. ADT offers four security camera options that we confirmed based on documentation in the support section of the company's website. These cameras come in indoor and outdoor options.

I went with ADT because they were a trusted name in the industry with businesses such as banks and other companies that need reliable monitored service. That was the most important thing to me and they have never let me down. I have been with them for over 15 years and the equipment has operated well. If I wanted to have them add additional services over the years, I know that there is an installation cost but it is well below that of a general contractor. And I am sure existing customers can self install if they know how. I have worked with customer service to do alarms tests and inquire about other things and have never had a problem. I have read many of the complaints on this site and many are a result of the home owner not doing their research or expecting free services. These companies have contracts to recoup the equipment costs. They need to pay an employee to do a truck roll for installations…every time. They are not a charity service. And I should note that in over 15 years my monthly fee has only gone up once. Not bad compared to some of the others. So again, I would rather use a company that the banking industry relies on because the most important thing to me is reliability in the event of a crisis. ADT has always been there 24/7.


The most common type of motion sensor is the infrared sensor. These sensors emit infrared light and are triggered when they detect body heat. They identify intruders by comparing the heat of inanimate objects with the heat of anything moving in its field of detection— like a human. Many motion sensors are designed with Pet Immunity to avoid false alarms being triggered by small pets in the home.


ADT’s service is made of up equipment backed by monitoring. Their equipment is primarily made by Honeywell and DSC, two of the largest home security equipment manufacturers. The base of the system is the control panel; ADT typically uses the DCS PC 1500RK keypad or a PC 1500. The control panel communicates with sensors which are organized into zones and can protect different areas of your home. They offer PIR motion detectors, smoke detectors, heat sensors, glass break detectors, external sirens, indoor sounders, home security cameras, reed switches, and more. One of the most convenient devices is the key fob, which allows you to arm and disarm your home security system with the click of a button. The High-Decibel Alarm Siren is also worth mentioning; it signals not only threats from intruders but also fire and carbon monoxide.
Within each of ADT’s three package options, you’ve got various ways to upgrade or modify to better match your specific needs. Also, while ADT is known for offering high-quality equipment, if you are planning to lease it or you have your own equipment and you want to just obtain the monitoring service, the plan starts at a very competitive $19.99 a month.
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