Hello Amy. We apologize for this experience. We were able to locate your account and see that you did speak with our account management team and they have lowered your bill for the next 6 months. In regards to your existing contract was initially contracted through an authorized dealer, we apologize for that concern as well. A copy of the contract should've been provided to you to review once it was signed, allowing you ample time to review the terms and conditions and cancel within your 3 day right if you did not agree to them. Thank you. -Andrew
Protect Your Home is an industry leader in home security providing quality care 365 days a year. As one of the largest home security companies, providing ADT-monitored security all across America, we strive to combine both safety with affordability. We set the standard for ADT-monitored home security at a low price of only $7 a week. And, when it comes to your family’s safety, ADT-monitored security will provide you with the necessary equipment to grant you peace of mind while you’re home or away. Regardless of which home security package its your needs, rest assured knowing Protect Your Home is in your corner.
Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.
Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
Review Last updated: August 1, 2018. Before home security systems existed, ADT hired guards that securely transferred money for banks and businesses. Fast forward 130 years and they are now the largest home security company with over 7 million active customers. What do we like? ADT reviews have stayed true to their core business of home security while several others ventured off into the internet, solar or TV space.

I love the pricing and information you've given on this company, but I'm a little worried about not getting new equipment after 3 years. I don't want to have to fight for new things every time my contract comes up. Does making a 'threat' to leave the company really work? I'd hate to change companies every three years to get new equipment. I'd love to hear what other customers have done. Thanks.
Think of the Basic packages as “monitoring + alarms and sensors” and the Pulse packages as “monitoring + alarms and sensors + home automation.” These ADT monitoring packages range in cost from $27.99 through $58.99 per month; you can add additional equipment and service so everything is customizable to your home. To put that in perspective, ADT costs less than most cable TV packages while potentially saving hundreds, if not thousands, in damages.
ADT’s alert procedure is straightforward—when an event is triggered, the security center contacts you or other trusted contact’s phone numbers first, then determines the appropriate first responders to contact. Some claim that adding too many numbers is a bad idea because ADT will try to contact your entire list before calling the authorities if no obvious danger is present (i.e. a single upper-level window alarm going off as opposed to multiple sensors).
If you stop halfway through installation and come back to it later, the site remembers where you left off. If you’re stalled at a particular stage for longer than you should be, a help window pops up on your device with a phone number to call. When you’re ready to activate the system, you call the customer service line, and a rep confirms that your system is online and fully functional. The entire process takes about 30 minutes.

ADT is the face of home security, thanks to over a century’s worth of experience and millions of customers across North America. Add-on hazard sensors for floods, carbon monoxide and fires seamlessly integrate with ADT security systems and give extra peace of mind. Plus, ADT Pulse’s innovative tech make it a nice upgrade if you love home automation gadgets. With dedicated professional monitoring, advanced technology and a long legacy of protecting homes, ADT is a safe bet for a high-quality home security system.

That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.
Price, Promotion, Processing: Pricing, delivery date and other errors may be withdrawn or revised and/or your order may be cancelled at any time, without prior notice, before we have both (a) shipped or provided access to your product or service, and (b) received your payment for the product or service. All sales on Samsung.com are subject to the full Terms of Sale . Samsung is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice.
There are currently six SmartThings-ADT sensors and accessories. For security, they offer a motion sensor, door/window sensor, and a keychain remote with a panic button. Professional monitoring for intrusion and panic alarms costs $24.99/month. For life safety, they have a smoke alarm, carbon monoxide detector, and a water leak sensor. Professional monitoring for life safety with medical and fire dispatch will set you back $14.99/month. If you want to monitor for both life safety and security events, you can combine the two services for $34.99/month.

† With $99.00 Customer Installation Charge and purchase of alarm monitoring services. Termination Fee applies. For New Customers only. See Important Terms and Conditions to this offer below [or on reverse side when applicable].”Legal Disclaimer:$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
He did an excellent job in checking for any issues, malfunctions or errors with the installation before he left. ADT is a great product for people that care to secure their home. Yes, it can be pricey for $129 per window sensor, but it’s worth protecting your family and belongings. They offer a lifetime warranty on anything. If a battery dies, they come out and replace it for free. If a sensor stops working they come out and replace it for free. I’m not sure what these other reviewers are experiencing, but we are extremely happy with ADT and Brian from Protect Your Home in Santa Clarita.
Since announcing their relationship in August 2014, IFTTT and ADT have been working on creating a channel that connects an ADT Pulse-enabled home with more than 100 existing IFTTT channels that can adjust thermostats during a snowstorm or disarm the system when GPS data indicates you’re getting close to home. Additionally ADT has announced partnerships with Samsung on SmartThings/ Smart Watch integration and LG on a standalone security device. Soon with ADT Canopy, a monitoring service focused on these partnerships will allow users to add monitoring services to their smart devices.
Certain restrictions may apply. *"Best Value Pkg is with 36 month contract paid in full up front ($1007.64).  Other rate plans available. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT Security Services, Inc. Cannot be combined with any other offer. 
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!
Are you considering an ADT security system but are curious how they stack up against other security providers? If you’d like to see a heads up comparisons of ADT and other companies that made our best home security systems list visit our ADT Versus pages. You can find links to these below. On these pages  you’ll find comparisons of both companies equipment, pricing, features, and key differences. If you’d like to save yourself some reading you can also scroll to the bottom of the comparison pages to see who was the winner.
We have had our current security system for about a year now. We have been extremely happy with it, our favorite feature being that we can access our system from ours phones. Our installation was quick and professional. The only reason for 4 stars instead of 5 is lately the system has been failing to arm. When we called to ask the company, they said the chip needed to be replaced for $80. Overall we are happy though!

Pulse also works with Amazon Alexa (Echo, Dot, Plus, etc.) and Google Assistant devices (Home, Max, Mini, etc.). Expanding on voice control, both assistants let you command your Pulse system using your voice. You can arm and disarm your system as well as control your connected smart devices. As disarming a security system with your voice can possibly be a security risk, ADT has safe-proofed this feature by requiring a verbal four-digit pin.

Brinks is a trusted name in the home security industry and is ranked number one in customer satisfaction by J.D. Power. Though we haven’t tested Brinks’ equipment ourselves, its sleek touchscreen control panels, wireless sensors, and streamlined app seem promising. Brinks also offers home automation, which allows you to use your system as a hub for other smart devices, like automated locks and voice assistants.
Don’t expect to get a firm cost for service and equipment from a web chat. Without seeing your property, a sales agent can only estimate. Your home will specifically need to be evaluated by an ADT installer—which is free. Some may view it as an upselling scheme to get you to buy more stuff you don’t need, but we’re actually grateful that they provide someone who can point out weak spots in our home we might not have thought of. Plus, you can always say no to additional sensors you don’t want then.
If you get outdoor cameras installed with their Pulse system make sure you check that they are in the positions you want. My sons Mongoose bike got stolen and the camera's didn't capture it because they weren't positioned right (so we have nothing to present to the police dept.) Rookie mistake on our end, have adjusted things and next time bad guys swing around I'll get them.

I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had "a better system" and the $500 credit would cover the little bit of equipment I was missing to give me an "even better system" than I had in the previous home. New contract was signed based on this. No new equipment was installed - turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What's more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract - this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
Then there’s the monitoring service – they offer $27.99/mo but that’s only if you have a land phone line in your home. Including the warranty on the equipment that is supposed to be $36.99, but again they claim it’s only if you have a land line. I know others who have the service without a land line paying $36.99 no problem, yet ADT claims they don’t do that. Total garbage and lies. So now the monthly monitoring fee is up to $48.99 for wireless. However if you speak with their customer service, they will bring that down to $44.99/month and offer $300 in gift cards to make up the difference between the $48.99 and the $36.99 as promised. It’s all such a set up.
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
ADT's latest rev of its software also supports its own Amazon Alexa skill. According to ADT, customers with an Alexa-enabled device, like an Amazon Echo, will be able to use it to arm and disarm their alarms and even access their smart devices using Alexa's voice recognition. However, this is not biometric voice security, meaning your individual voice pattern will not be enough to access the system; you'll still need to enter your alarm code or Pulse access pin number verbally.
I had a security system with ADT. It got quite annoying having to call them every 2 months to figure out why I was paying $1, $3, $5 more every few months. They told me my rates were locked in, what they didn't tell me was my account was being sold to another monitoring company thus raising my rates. Than I found out from another company that all the equipment I paid top dollar for was proprietary to ADT. After doing more research I learned that they bought a manufacturing alarm company called DSC.
Their products have stayed up to date. They do a lot of product testing and data gathering before launching a new product into their lineup. Because of this careful consideration (and lack of bugs in their app) I will continue to be loyal to ADT. I have friends that go with other companies only to suffer lots of technical problems, faulty equipment and things that can only be worked out over years of testing with millions of users.
The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ...  More + Product Details Close

So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.


I am a single mother and the "security system" I have received is a necessity. I do not feel safe which is the entire reason I went with a home security system. I'm still waiting for that amazing 'peace of mind' to happen as you see advertised everywhere but I do feel better with it installed thus far. I think I will always be paranoid regardless of what I have at home but it's a step in the right direction.
We had ADT come to give us a quote on their equipment for home security. We already have a different system installed in our home. The salesman told us he had to connect ADT's keypad to see if we had enough juice to operate their system. He proceeded to take our existing keypad off the way and put his on. When all was done we decided not to go with the ADT system because it was too expensive for us.
The rating rang true when we became Vivint customers ourselves. Our tester felt like the installation technician was a guest in his home — he even came prepared with protective shoe covers and asked to borrow the vacuum to clean up the drill debris. The Vivint tech was also upfront after he noticed that our tester had ordered more equipment than he needed. As our tester explained, “I originally asked for an outdoor surveillance camera, but after reviewing the house, the tech felt the doorbell camera was sufficient. Turns out, he was right.” That ended up lowering our tester’s expected price.

If for any reason you’re unhappy, you’ll get a full, hassle-free refund* on installation and monitoring. *Subject to certain restrictions If during the six months following installation ADT is unable to resolve any installation/service-related concern, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply.
The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.
After spending 1.5 hours on the phone and speaking to SEVEN operators, I STILL wasn't able to cancel my service. (I want to bundle with Xfinity.) While I was on hold, I was contemplating whether to keep ADT service so that I wouldn't have to pay the $480 penalty fee to break my contract. But, after that experience, I'd happily pay that amount so that I won't ever have to deal with ADT or Safe Street ever again!
I’m not quite sure why so many people are complaining about ADT. It’s not ADT. We had a guy named Brian Andrew from Protect Your Home come to our house and install the alarm. At first, I was very defensive because of all the negative comments on this site, but after he explained everything to me and walked me through the details of the alarm I was at ease and later apologized for being so defensive.
Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.
The ADT Essentials plan for basic digital monitoring service has a limited lifetime warranty on parts and labor, something that other competitors do not offer. If you want additional protection, the Essentials Plus package includes 2-way voice monitoring. Like all plans, this one includes monitoring for police, fire, and medical emergencies. However, both plans require customers to have access to their own landline phone.
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?
One of the best ways to determine whether a company is going to be right for you or not is to speak to previous clients. Ask for some references and speak to these people about their experiences with the company – was everything completed on time and to a high standard? Are the police contacted straight away if there’s an intrusion? Have they come across any problems during their time with the company? You might also be able to find out this information (unbiased) through online reviews.

Current ADT customers.. If you are making changes to your home that will effect the security system like putting in new windows expect to pay for a tech to come out and fix or install the new equipment needed. Tech rates will be like what you should expect when you take your car in and have no idea whats wrong with it. You’ll see a up front rate plus an hourly rate. Equipment cost is a whole other issue.


Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.

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ADT offers 24/7 professional monitoring of your home security system 365 days a year. Beyond its most basic equipment package and monitoring plan that look like the rigorous security systems of the latter part of the 20th century, ADT now also offers home automation through its app, ADT Pulse. This includes a control panel with Z-Wave compatibility, giving you the flexibility to add whatever smart home devices you’ve already got in play, from lights and locks to appliances.
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