I was very impressed and pleased with the service received today, Sept. 2, 2014 by technician xxxxxxx. He was very professional and efficient in changing out/updating my control panel and demonstrating features of my system that I never before knew. xxxxxx was respectful of my alarm areas and even dusted off the top of my control box so the dust wouldn’t fall on the floor. He ended the call by making sure I had no more questions or concerns and by conducting a final check of my system. He exemplifies true customer service!
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
We hope that ADT continues to provide an excellent service and that if we decide to go with a different provider in the future, I hope that we shall not be writing a review to complain about poor communication or any other negative aspect regarding this company. P.S. Many complaints seem to originate from the United States – we live in Canada … I wonder if this a factor.
There are many points at which a home security company can disappoint its customers. This may account for the large number of critical comments about ADT security systems. Customers complain about undisclosed fees, prices that are sharply higher than quoted, punitive cancellation policies, relentless upselling, incompetent technicians, malfunctioning and obsolete equipment, and poor customer service. A minority of commenting customers, however, are very satisfied with the service.
An outdoor camera is ideal for keeping an eye on what's happening outside of your home. These devices are weatherproof and typically require a nearby GFCI (ground fault circuit interrupter) outlet to supply power, although there are a handful of battery-powered models out there. As with their indoor counterparts, outdoor cameras connect to your Wi-Fi network and allow you to view live video from your phone. They are fairly easy to install, but if you're not familiar or comfortable with electrical wiring, you may want to have a professional electrician do the job.

Then he tells me I get two free sensors with my package and must purchase each additional sensor.  Ordinarily, I would understand this, but when I spoke with the sales rep, he promised 7 sensors with my package at no additional cost.  There’s my third issue.  The sensors are $150 each but you can buy them online for only $30 to $50 and are exactly the same but you have to “learn” them into your panel, which the installers will not do (understandable, sure).
DIY monitoring or self-monitoring means that when a sensor is tripped, it’s your responsibility to gauge the alert’s importance and contact the authorities. This could be potentially dangerous if you sleep through an alert that turns out to be a serious threat, but it’s generally less expensive than professional monitoring. Some home security companies like SimpliSafe offer both professional and DIY monitoring plans. If you’re interested in DIY home security, check out our favorite DIY home security systems.
One of the most cost-effective security companies in the industry, Protect America makes fitting home security into your monthly budget straightforward. Equipment is included with any monitoring plan, meaning you don’t have to pay an upfront cost — usually a few hundred dollars — to start protecting your home. Plus, because it’s a DIY installation, you won’t have to worry about any additional fees to get your system up and running.

Many times agreed to visit me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. During the 4 years happened at least 3 times. Sensors falling to the floor and activating the alarm causing the cops to come to finally find out that the sensor simply fell from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
This particular system comes with the Arlo Pro 2 hub (equipped with a Smart Siren) and two HD wireless security cameras. The cameras are suitable for both indoor and outdoor use and have an automatic night vision mode, so you receive crisp video quality no matter the weather or time of day. Receive activity alerts, monitor the live stream, or view recordings from the last seven days using Netgear’s free Arlo Basic subscription plan on your mobile device. Other Arlo Pro 2 systems and accessories are available that include lights and camera mounts.
Just like smart plugs and keyless deadbolts may not be for everyone, neither is self-monitoring. If you opt to DIY your system’s monitoring, it’s up to you to take action on reported activity. If you can handle fielding alerts (for both false alarms and real break-ins), just be sure that you keep your phone’s volume on and the battery charged. But if you suspect you may want the undivided attention of professional monitoring in the future, go with a company whose professional monitoring practices and prices align with your needs.
While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.
Worst service ever. Was told that I would be quoted one thing when I ended up having to spend much more. Have been trying to get reimbursed for over a month now. Also spoke with someone on the phone and I expressed my frustrations and they literally laughed at me. I will never go with this company again. After my contract is up we will be done.Read More
I am very upset with my ADT experience and contract. Your sales rep Daehan ** gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from SafeNet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with SafeNet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461.
If you do provide your address to the receptionist, the sales consultant will work to put together a security package and schedule a technician’s on-site visit. During this walk-through, the technician will provide recommendations on ways to improve your security solution with additional features. These upgrades and additions fall outside of the initial price of the system, so carefully consider the additional cost and value to you before signing the agreement. Once the paperwork is complete and you’ve signed ADT’s three-year service contract, the technician will install your system. After the initial 3-year period, your contract will renew on a month-to-month basis. To cancel, you will need to provide 30-day notice of intent to terminate.
Iris has quite a few flaws, as you can see below in the list of cons, which is why it isn’t higher on the list. But if you’re looking for a system that will integrate with tons of other home automation products and smart devices, Iris may be right for you. It comes with both Zigbee and Z-Wave compatibility, so it can be connected to a huge list of devices.
I am very upset with my ADT experience and contract. Your sales rep Daehan ** gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from SafeNet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with SafeNet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461.

"Have only had system for 2 weeks. Easy to use and effective. Only problem is when in "Away" mode the motion sensor picked up our 13 pound cat jumping up on a desk close by...THREE times! Needs sensitivity adjustment. Police, however, did come each time, so it does indeed work. Not sure why I needed a motion sensor if none of the door/window connections were broken???"


I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.
Video doorbells offer an easy way to see who is at your door without having to open or even get close to the door. These devices connect to your Wi-Fi network and will send an alert when someone approaches your doorway. They'll record video when the doorbell is pressed or when motion is detected, and usually offer two-way audio communication that allows you to speak with the visitor from anywhere via your phone.

To make sure you’re getting the best-value system for your money get quotes from up to 5 companies first. Ask each of them to do a risk assessment on your property to see what areas of security need addressing and why. This on-site inspection should be free of charge. Never accept a company who says they don’t need to visit your property to do an inspection.
For residential three-year term of agreement, $36.99/month monitoring rate with maintenance: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($ 1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.

Abode sells a lot of its own devices (which are competitively priced), but it also supports a slew of third-party Z-Wave and ZigBee devices, including all the home automation basics: smart lights, deadbolts, outlets, wall switches. Whether you want to deck out your smart home with convenient automation or fortify it with access sensors and flood detectors, a third-party compatible security system gives you freedom to customize.
A few min later he comes to me and tells me he’s got bad news and all my stuff is out date. (i thought that was pretty fun because I had looked in the box downstairs before calling and the inside cover clearly had a sticker on it stating it was install about 10 months earlier) I played along… He did his little sales pitch about giving me better stuff and blah blah then he says it’s like $700 to replace what I had as he’s shoving paperwork & a pen at me. I told him he was out of his mind! So then he tells me he’s gonna call his boss and see what he can do, a few minutes later he tells me he can give it to me for free. At this point I’m totally weirded out by the guy and told him I needed time to think and could I call him later. He got totally indignit with me and couldn’t understand what my problem was and that it was free. I asked him to leave and he sat down at my kitchen table! I tried to be very polite but he wouldn’t get up he said he was gonna see what else he could work out or something ridiculous. I left the room and called my neighbor who came over and removed the man from my house. It was absolutely insane!
Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!
This is what I was wondering myself Andy. Thanks for sharing. I run a small apartment complex and wanted to get a reliable protection service and it looks like ADT is the only one that offers the ability to allow me to make separate logins and new pass codes. The apartments I run are 3 month leases so they are for people in between housing or moving, ect.

J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars.  $5,000 to cover all of that.  I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.
Good insight. A criminal would have to be one very well researched guy to know that tip about ADT cameras. My guess is the burglar would move on to the next home if they saw cameras but still good information to know. You're right, there aren't too many cameras that go hand in hand with a security system yet. Getting Swann or other DVR systems that record 24/7 is a good idea. Also Vivint has good integration with their cameras (probably the best out of all security companies currently).
I did some research online after the whole debockle and found out I had actually not spoken with adt but some weird authorized dealer something or other. I called adt corporates number and they were very nice and apologetic but said they had nothing to do with these “protect your home” people. It was all very frustrating. A few weeks later there was a breaking a few house down so I started thinking about the alarm system again. This time I called the corporate number for adt that I had and they were actually really nice they sent someone out who was patient enough and let me read all 6 pages of the contract and even allowed me a 24 month term instead of 36. And the used all the equipment I had and gave me a rebate check for like $57 that I didn’t even know I was getting. Everything has been great since I actually set off the smoke detector a few weeks ago and my phone was ringing before I could even finish putting my code in to cancel it.
I have tried to resolve my issues through customer service. No luck. I was quoted that my monthly bill would be 29.99 per month. It turns out that because I received cameras and access to ADT PULSE my monthly bill is $70 per month. HUGE difference and ADT was unwilling to do anything about it except to come and uninstall my equipment. I should have been told this information from the beginning. I was also told that if I paid the $105 installation fee that I would receive a $100 gift card in the mail. After a few months I called in to see why I haven't received it.
An ideal and economical choice for mid-range homes An ideal and economical choice for mid-range homes and small businesses Omni IIe is the middle member of the Omni security and automation product family. In addition to connections for security devices thermostats light switches telephone and backup battery the Omni IIe features five built-in serial ports for connection to ...  More + Product Details Close
Within each of ADT’s three package options, you’ve got various ways to upgrade or modify to better match your specific needs. Also, while ADT is known for offering high-quality equipment, if you are planning to lease it or you have your own equipment and you want to just obtain the monitoring service, the plan starts at a very competitive $19.99 a month.
×