In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.
Never fulfilled offers at time of installing system. Put in wrong name of person living in the home. Needed supplies for system that was to be sent over a year ago and still don’t have them. Still being billed for service after cancelling service 3 months later. Scheduled an instillation for my daughters home and they never even showed up. New company offered alot more at a lesser rate. Very happy they have even come by twice since changing over to see if I have any questions. So glad I made the change.
Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.
We’ve never had a bad experience when dealing with Frontpoint home security. It’s a straightforward, stress-free experience every time we call in to mystery shop, and Frontpoint reps are always willing to answer any question we throw at them. They’ll stay on the line with you and walk you through questions or concerns, and never once have we been pressured to buy or upgrade equipment.
J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars. $5,000 to cover all of that. I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.
When I moved to Fuquay Varina, they kept calling and knocking on the door until I finally gave in and signed up. Since then - NOTHING - no contact or follow-up whatsoever - even when I've twice requested a new book to replace the one I was given. When I agreed to sign up, they were offering service for about $27.00 per month. When the installer visited, I was sick with a lupus flare that also affected my cognition. Turned out, they took advantage of an elderly, ill woman, charging me not 27 but 47 dollars per month. In addition, when I could think clearly again, I discovered I had signed for THREE years and not the one year the salesman had told me.
*$99 Customer Installation Charge. 24-Month Alarm Monitoring Agreement required at $33.99 per month ($815.76). Form of payment must be made by credit card or electronic charge to your checking account or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. 24 month applies to California. All other states require 36 month alarm monitoring agreement ($1223.64). Offer not available in all areas.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.
I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.
If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
One of the main reasons SimpliSafe took first place is that while you don’t have to sign up for professional monitoring, you have the option if you want it. There aren’t any contracts, so you can turn on the alarm monitoring for one month if you’ll be going on a long vacation and turn it back off when you get back. SimpliSafe also makes it easy to customize your system. You can always add new equipment to your setup if you decide you want more motion sensors or an extra wireless keypad for your garage.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
It is for companies like these when you can't resist yourself saying, "Old is gold." After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.
The SimpliSafe system requires a professional monitoring subscription to receive alerts. That’s because it relies on a cellular connection rather than internet, so someone needs to send you an SMS text. There’s no option to receive automatic in-app alerts. You’ll have to upgrade to the $25-per-month plan to save yourself the task of keeping a constant eye on the video feed. (That’s still $10 less than Frontpoint’s cheapest plan, though.)
Kyle is all about first-hand experience and hands-on testing. He has BA in Creative Writing from Weber State University and comes to ASecureLife.com with extensive experience testing and installing security cameras, security system equipment, and personal safety devices. With two kids at home, Kyle’s also a huge advocate for safety in the home and is passionate about sharing his findings with as many people as possible.
Link Interactive leads with the slogan, “Protect What Matters Most”. And in an effort to do so, Link Interactive boasts cost-efficient, user-friendly security that the whole family will appreciate. According to its DIY policy, customers are able to build a specialized home security systems package that best suits their individual needs. In addition, Link Interactive offers up notifications in the case of power outages, a central monitoring station, and a reliable cellular system.
“I accidentally touched button on my emergency base unit. Response time was excellent. I know if it was a genuine emergency for me your staff would respond immediately with efficiency and professionalism. I feel very secure with this system. I will definitely recommend this unit to my friends and associates. We do have an ADT Security System and we are happy and satisfied with this as well.” – Ellen, Oct 7, 2017, Consumer Affairs
Any smart security system worth its salt offers components that work together in a seamless environment and can be manipulated using customized rules. For example, you can create rules to have the lights turn on when motion is detected, have your doors unlock when a smoke alarm goes off, and have a camera begin recording when a sensor is triggered. Some systems store recorded video locally on an SD card or a solid state drive, while others offer cloud storage. Locally stored video is a good choice for do-it-yourselfers on a budget, but you have to be careful not to overwrite video that you may need later. Cloud storage makes it easy to store and access recorded video, but it can cost hundreds of dollars per year depending on your subscription. Some systems offer both cloud storage and local storage, and some provide a dedicated storage drive that gives you DVR capabilities with time-lapse recording, which makes it easy to find a video event that took place at a specific point in time.
Although we always recommend choosing a professionally monitored home security system, we understand that isn’t the right choice for everyone. If you’d rather handle the installation and monitoring on your own, consider one of these DIY alarm systems. And for more ideas about how you can protect your home yourself, check out our article with DIY home security tips.
Yes. Certain ADT home security packages don’t require a phone line to connect to the command center. Safewatch Cellguard is a cellular network that directs alarm signals to ADT command centers. A wireless signal can be used as backup, but Safewatch Cellguard is also available as the main communication method between your home and the command center.
ADT is a trusted name, which is what keeps them at the top of the security game. However, there are a lot of new players that are giving ADT a run for their money. If you want home security that comes with years of experience and expertise—this company has had more than 140 years to hone its home security know-how—ADT is a solid choice. But costly packages and upgrades can put ADT out of reach for some home security shoppers.
The installer came out and was polite and early. His manager showed up and seemed to rush him through everything. When setting up sensor they mis keyed motion sensor as door sensor which I caught later and had to have adt phone support fix. Then 24 hours later a window sensor fell off window. I reinstalled it and it functions as should now. When I paid for equipment I gave him credit card and I specified I wanted the monthly billing going to different card. He had both cards and whether he didn't enter is right or just didn't care it all ended up on one card. Low and behold a month later I have a hard pull showing up on my credit report. So now I have involved equifax credit bureau and have contacted defender security directly who was supposed to review things and get back to me in 24-48 via phone call and send letter via usps. After 5 days I had to call back to find out that they sent a letter and the person I was speaking to couldn't help me any further.
What this service contract, termination clause, and pricing structure really tell me is that ADT isn't for apartment dwellers. If you're operating on a lease and your lifestyle means you'll be hopping residences for the foreseeable future, I don't think ADT is your best bet. I'd use Vivint or SimpliSafe, or one of the better DIY security kits, like iSmartAlarm Premium. But if you own your home and your professional life is stable enough to keep you where you are, then the termination clause really isn't an issue, and it's more about service quality as well as security and automation functionality, which are areas where ADT excels.
Abode sells a lot of its own devices (which are competitively priced), but it also supports a slew of third-party Z-Wave and ZigBee devices, including all the home automation basics: smart lights, deadbolts, outlets, wall switches. Whether you want to deck out your smart home with convenient automation or fortify it with access sensors and flood detectors, a third-party compatible security system gives you freedom to customize.
ADT was officially ready to protect your home using ADT Canopy. Canopy is a contract-free offer with the option of self-installing equipment. The first available integration included LG’s Smart Security camera, which was discontinued less than a year after launch. While the future of ADT Canopy is unclear, it’s possible that some options may be coming soon.
Magnetic door/window sensors are made up of two small magnetic pieces; one is mounted to the top of the door or window frame, while the second is placed directly on the door or window. Vanishing sensors can be placed inside the door/window and inside the frame so no one knows they are there. The two sensor pieces are in contact with each other while the door/window is closed. When they are opened, the sensors separate and an alarm is triggered.