Ranging from $9/week* to $14/week*, find an ADT alarm monitoring solution that fits your lifestyle and security needs. Call to speak to a monitoring professional who will help you find exactly what you’re looking for, whether you prefer easy-to-use equipment or advanced remote monitoring. And if you order today, you’ll get a $100 Visa® Reward Card. **
The ADT Pulse system was just what I was looking for. The control and app is very fluid (meaning smooth). Camera quality is much higher than any security cameras (such as Swann or Nest) that my friends have, and then you can have one company across all your home automation platforms. Best to do it this way then having to login separate apps for your home security & cameras. Installation was quick and the tech explained everything, better than a DIY option which is becoming the trend.
The morning of 3/15 i noticed my ADT app and camera were not working, later after I had gotten home from work I called ADT customer service. After spending 55 minutes troubleshooting with customer service they decided to send a tech out to fix. 3 minutes after i hung up the phone someone kicked in my front door. Yes they did call me and call the police but the camera was no working and I was unable to see what was going on through my phone. The camera would have gotten a video of the criminal. I called ADT and told them what happened they expedited someone to come out and fix the issue. The tech came on 3/16 and after about two hours was unable to fix the issue. I have it on recording where the tech admitted the hardware had failed. It has only been 15 months and the hardware failed. I had to take off today 3/20 for the tech to come back out and fix it, the tech was able to fix it but now my key fob does not work and they have to send a tech out again and i have to take another day off from work. I called the company multiple times and complained that their equipment failed me when i needed them and i wanted to cancel my contract, they told me i would have to pay all termination fees. I should not have to pay fees because they did not hold up their end of the contract i pay extra for the app and camera and it failed me. I do not want money or anything i just want out of my contract. I have to get a lawyer now and get the BBB involved.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
† With $99.00 Customer Installation Charge and purchase of alarm monitoring services. Termination Fee applies. For New Customers only. See Important Terms and Conditions to this offer below [or on reverse side when applicable].”Legal Disclaimer:$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
ADT-monitored home security systems give you peace of mind by helping to protect your home and family 24/7. Every system is customizable to best fit your home and needs; Your ADT-monitored home security bundle includes a system that works around you. Our solutions include layers of security to both help prevent and protect in the event of an emergency.
I signed a 3 year contract with ADT and while the did provide security services it was at a high cost. Apparently the original quoted price was a promotional price because every few months my bill went up and up and up. By the end of three years I was paying almost double the original price. There was nothing I could do because it was extremely expensive to break the contract. I have learned my lesson and wont do that again.
ADT utilizes a nationwide network of authorized dealers as well as their own personnel to sell, install and support ADT security system. The dealer network allows ADT to maintain a local presence for their customers while providing the stability and service capabilities of a large, national security provider. However, it can also lead to an inconsistent experience for customers and negative customer reviews. Online customer reviews typically revolve around issues with local dealers and include missed appointments, aggressive upselling and misrepresentation.
All ADT plans feature 24/7 security monitoring from multiple redundant call centers nationwide (which is key for that homeowners insurance discount), on-site consultation, installation by professional technicians, and 24/7 customer service. ADT makes a big deal out of that last one, considering it a competitive differentiator. Smaller monitored security vendors, like Frontpoint, may offer 24/7 monitoring, but its customer service is unavailable after a certain point in the evening. For issues like broken monitoring equipment, faulty alarms, and similar problems, having a human available around the clock can be a very good thing.
After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
Today I had my 14th visit from ADT since I got their system in June. This is after they replaced the entire system one month ago. There is yet another problem and they have to come out next week again. Please DO NOT buy anything from ADT. I payed $3,000 up front and $67 a month for nothing. I can’t get out of the contract unless I pay another $1,000. Anyone but ADT.
I work for a company that uses ADT in our office for security. We had trouble with a couple sensors for which an ADT tech came to fix. Whatever he did completely messed up the system. We were without an alarm system for over a week because they didn’t have any techs that could come till then. Why do they not treat this as a necessity much like someone that is on 24/7 to fix your furnace if it goes out in the winter. They didn’t care that the office was with out security for over a week. As far as I’m concerned a security company that doesn’t care if you don’t have security is useless. ADT is useless. I’m looking in to Frontpoint to replace ADT in our company. My warning to those seeking ADT for your home. If they don’t care about a business they aren’t going to care about your home.
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!
In regard to ADT customer service, the BBB rating varies by area. For example, Florida headquarters provide excellent customer service and maintain an A+ rating with the Better Business Bureau. This is mainly because ADT relies on company authorized independent dealers whose customer support agents might not be up to par with ADT’s standards. Remember to check locally and read reviews before committing to a provider. Also, look for a dealer that is BBB accredited.
*I agree to be contacted by an ADT Authorized Dealer even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from an ADT Authorized Dealer at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
The only issues I've had were with an errant temperature sensor and the outside camera. The senor decided to send an alarm very early on a Sunday and then threw itself into a noisy loop. Customer service was on the phone as soon as I called, however, and walked me through bypassing that sensor until a repair technician could come to the house. That part was great. The part where the technician didn't know where the sensor was or even why it would have been installed wasn't so great. Still, he simply deleted it from the system and now at least the house is quiet, though somewhere there's the tiny corpse of a sensor rotting away for no good reason.
We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.
I have been with ADT going on 11 years. I had the system installed because of a psycho next door neighbor (they have since moved – thank God) and this system has been my life saver not to mention my peace of mind. Unbiased – I am completely happy with them. Their response time is excellent and their customer service has always been prompt with helping me with billing questions, referrals or upgrades to my current system.
Frontpoint’s commitment to customer satisfaction was clear at every stage, starting with our initial phone call. We were impressed with the sales rep’s attention to detail. She asked our tester to describe the layout of each room in her home, listened to her safety concerns, and answered questions about all kinds of package options. When our tester told her she needed more time to shop around, the rep was understanding and didn’t press the issue.
With a founding date of 1874, ADT is probably the most mature player in the smart home security market. While it's still building the home automation portion of its services portfolio, its Pulse system is both secure and sophisticated. But while the company does a great job treating its customers well on a service front, it's important to note that the Pulse system is neither DIY or cheap.
I canceled my account with ADT back in June, and it is now November and they are still sending me voicemails, invoices, and threatening to send me to the debt collection agency!! Every two weeks, I call ADT so that THEY can FINALLY cancel my account, and EVERY SINGLE time they apologize and assure me that the account has been closed and that I will no longer receive emails, invoices, and threats. BUT not even 48 hours later, I will still be receiving calls, voicemails, emails, and threats.
My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.
It is for companies like these when you can't resist yourself saying, "Old is gold." After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.
Amazing breakdown! I have been looking all over at different companies and they never tell you who does what better because they all want your business. I am sold on this company and am giving them a call now. To me, from what I read about other companies, they are my best option as I am on a budget and don't need massive protection (my home is small!!). Thanks for this information!
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..
If you move into a place that has ADT security already installed, just pay the $19.99 activation fee with ADT. The only problem is you might have equipment that is no longer compatible, considering ADT has largely grown by acquiring other companies. The only way to know is to call ADT for a free consultation—or as we like to think of it, free advice.
To protect your privacy, Zmodo apps and 720p Wireless IP Camera devices connect to the Zmodo servers using bank-level AES 256-bit encryption and Transport Layer Security (TLS). All video and pictures are secured with AES 256-bit symmetric-key encryption. Only the customer can decrypt and view the video through approved clients (our mobile and web apps) with their account credentials. The Zmodo 720p Wireless IP Camera also has perfect forward secrecy, using AES 256-bit private keys for key exchange with the Zmodo servers. We also employ other security measures to protect private data, such as secure HTTP access (HTTPS) using TLS/SSL, and more.
Many of ADT’s higher-end home automation offerings are customizable (although this will affect your final price). There’s a vacation mode that arms the system, keeps a steady temperature, and turns lights on and off to suggest that someone’s home. You can also set up situational operations. For example, if the sensor detects a fire, you can automate doors to unlock and the air conditioner to shut off, slowing the circulation of smoke.
This is what I was wondering myself Andy. Thanks for sharing. I run a small apartment complex and wanted to get a reliable protection service and it looks like ADT is the only one that offers the ability to allow me to make separate logins and new pass codes. The apartments I run are 3 month leases so they are for people in between housing or moving, ect.
I have a question... Wouldn't it be cheaper and more affordable to just get my own security cams online and run those instead of adding these to my ADT contract? My husband brought this up because his brother in law has security cameras around the house and they run off the wifi and there is no monthly bill for them. I think it is like $10 a month for the app, that is it.
License Numbers: Safe Streets USA License Numbers: WA – SAFESSU854P8, EC – SAFESSU846BO, OR – 208546 CLE429, NM – 387294, TX – B18742 ACR-2072317, CO – 2015-BFN-0008204, AL – BA13-99 AESBL #993, AR – BAE20110029 Safe Streets License # CMPY.0002025, CT – CLELC.0185208-L5, DC – BL602511000104, DE – BA11-201, FL – BAEG13000404, GA – BLLVA205866, IA – BAAC0129, IL – BA127001452, IN – BALAC000190, MD – BA1071680 01981855, MI – BA3601206276, MN – BATS02343, MS – BA15013023 10429325, NC – BL624CSA, NJ – BA34BF00018800 13VH06160200, NY – BA12000302109, PA – CLPA 024334, SC – BABAC 13455, TN – BA0000-1611, VA – BA11-6617, WV – BAWV047939, NV – 0081024, AZ – 302967 19898, LA – F2164, OK – AC440557, UT – 9439243-6501, CA 5685; ASC Security USA License Numbers: CA – ACO5314