All ADT plans feature 24/7 security monitoring from multiple redundant call centers nationwide (which is key for that homeowners insurance discount), on-site consultation, installation by professional technicians, and 24/7 customer service. ADT makes a big deal out of that last one, considering it a competitive differentiator. Smaller monitored security vendors, like Frontpoint, may offer 24/7 monitoring, but its customer service is unavailable after a certain point in the evening. For issues like broken monitoring equipment, faulty alarms, and similar problems, having a human available around the clock can be a very good thing.
We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).
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Like many other entry sensors in the kits on this list, these little devices are made up of two pieces connected by a magnet. Attach the alarm to your window or door (one piece on the door, one on the frame) and when an intruder opens it, the magnetic connection separates and triggers a 100dB alarm. Reviewers love this product for its easy installation and budget-friendly price tag.
We previously had ADT and having this service provided us with a great peace of mind. We moved into a rental property approximately three years and now have no home security provider. We plan on purchasing this home and I can tell you the first thing we are going to purchase is ADT again. The only reason I gave this review a 4 star instead of 5, is because of the delay in response time when we do not respond. The Home Security Provider first calls us to confirm then calls police. By the time the police receive the alarm there is several minutes in delay. If help were needed right away, I believe it could be a little bit of a downfall – however, overall I know that my home is protected and even with a few minute delay – know that help would be on the way.
We have had only problems with ADT services for our business. Their response time to an actual burglary seems to be in excess of an hour or more. When confronted with an issue with their services, they make up any excuse to not be held accountable. Also claims to have a six-month money back guarantee. ADT provides poor customer service and acts with negligence.
ADT has been the only home security service I've ever seen my family use when I was growing up and now I've installed it in my own home! It's just the perfect home security because it got you covered in 150 places without stress. Their packages are great and the support is always there to clear any confusion so you don't regret any choice. Maybe I'm just lazy and don't care to do further research but it's always worked for me. I don't think they could be a scam if they have 7+ million paying customers.