Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.
My experience with ADT was very bad from the beginning. After somebody broke into my house while I was sleeping I found necessary to get a security system. The first company I called was ADT, because it was very well rated on the internet. Over the phone, the person I spoke with told me that the equipment is free and I will pay between $28 and $58 a month depending on how I customize my package, and the installation time will be around 2-3 hours.
It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
There is a reason why this company has a 1 star rating...avoid them like the plague. They are a high pressure sales company who abuse the elders.  My mother sign a contract with them in 2011.  ADT wants the elder to believe they still have a "verbal" contract and they keep billing them despite the system not working for two years.  They wanted to charge her another $400 to "repair" their system and they also unilaterally increased the price of the service.  When we tried to cancel, they apply high pressure tactics to try to retain claiming there was a "verbal" contract...there was not...and they had a host of high pressure questions...this is a dirty company and stay away!

I have been with ADT going on 11 years. I had the system installed because of a psycho next door neighbor (they have since moved – thank God) and this system has been my life saver not to mention my peace of mind. Unbiased – I am completely happy with them. Their response time is excellent and their customer service has always been prompt with helping me with billing questions, referrals or upgrades to my current system.


ADT Pulse Video – Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
I use ADT in all of my tenants homes and they like it. I have a influx of new tenants constantly so each time that happens I change the alarm code and make them a new user login on the ADT pulse app. I realize most people won't need to do all of this extra work when it is just them using it. If it can hold up in rentals it is definitely a worth-while security system!
Emergency sensors are an added layer of security most people don't always think about. Flood sensors will help to detect and notify you of any moisture in your home caused by flooding, burst pipes, or any other water-related emergency. These sensors should be installed in leak-prone areas of the home, like behind the water heater or under sinks. Carbon monoxide detectors will help alert you when high levels of CO are detected in your home, and smoke sensors detect smoke and spikes in temperature.
In 2017, ADT settled five class action lawsuits that claimed wireless sensors used between November 13, 2009 and August 15, 2016 were vulnerable to hacking. Claimants asserted that hackers could access a security system and disable it through certain wireless sensors used in ADT residential security systems. The suits were centered on ADT’s failure to disclose this potential liability. ADT has denied any liability and maintains that the claims have no merit. Rather than continuing litigation, the company agreed to settle and establish a million settlement fund in order to avoid the ongoing expense and uncertainty. February 26, 2018 was the deadline to file a claim in the settlement.

I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
There are a few things you should do when an ADT tech gets to your house so I am passing these tips onto everyone that reads this. First make sure you get all the signs and decals you want. Putting stickers on the back doors and windows where burglars typically come through could be a life saver. Also, make sure they walk you through how to run the Pulse app on your phone. It's really easy but I was confused on my account login information and they helped out there. Lastly, make sure to write down your verbal password (to verify false alarms) and let your whole family know. So far their security system has been what we needed!
We have had an ADT monitored system for a few years now and I have no complaints whatsoever. We have intrusion monitoring as well as 24-hour fire monitoring. It gives us peace of mind when we are not home knowing that ADT is watching over our home. In addition, I would definitely suggest getting a second keypad for the bedroom, to prevent false alarms (think about waking and stumbling downstairs before your morning coffee).
What makes the best home security system comes down to the experience that a home security company provides. A good company will show genuine interest in providing you with a solution that fits your needs. This means it won’t try to upsell you on unnecessary equipment, pressure you into spending beyond your budget, or hit you with hidden costs, policies, or other unwanted surprises after you’ve signed a contract. It should simply give you peace of mind.
3. I understand the security reasoning about not wanting to disarm the system via routines, but you should be able to arm it via one. Case scenario I have an Inovelli scene enabled light switch by the back door. Right now, I have it programmed when we are leaving the house two presses of the switch off activates my goodbye routine which turns off all the lights, TVs, sets the thermostat to away and sets a timer for the door locks for 30 seconds. It would be nice to be able to arm the alarm to stay or away from this routine, instead of having to get the app out to arm it.
ADT home security costs can range from $9/week* to $14/week* based on your monitoring package. However, an ADT home security cost depends on which monitoring package best fits your needs. The ADT monthly fee for the standard Essentials package starts at $36.99/month*. For the most advanced ADT monitored security offer, homeowners can opt for the Premium Protection package at $52.99/month*.
Once you own the equipment, you can move ADT home security monitoring to just about anywhere in the US and all you’ll have to do is pay a small activation fee (which you may even be able to get waived) to get it started up again. ADT also offers discounted equipment with its “Mover’s Guarantee,” so there’s no need to worry if you want the service but don’t plan on staying in the same spot.
My husband was the warden at several prisons in our state, and so we lived in housing on the prison grounds. Surprisingly, it was a safe, secure, relaxing environment. When he got promoted and we moved back into the house we owned “in town,” we left the “gated community.” It was much different, and we felt a security system would lend to much needed peace of mind. The system we got was easy to use, install, and works very effectively for a reasonable price!

ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
I agree with Jan. Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90's. 2) When it went from land line to cellular towers in 00's. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!
Even though ADT offers home automation, it’s only included with the Premium Protection with Pulse package. This can be frustrating since home automation is a major selling point for most home security providers. The Premium Protection with Pulse package’s starting price is also pretty costly. And, on top of the monthly rate, you’ll have to purchase smart devices like locks, cameras and lights separately.
Back doors are another common target. After all, the less attention an intruder draws, the better. Having a camera film any back entrances (or side doors and windows if you lack a back door) will help to verify whether someone has broken in. As for placement, somewhere up high where wires can’t be clipped — or by the doorbell, where burglars won’t want to do anything suspicious — is our experts’ advice.
Wireless security cameras: These security cameras are perfect for both outdoor and indoor use. They possess great night vision with infrared and is Wi-Fi enabled. They make use of WPA2 Wi-Fi encryption hence providing for secure transmission of your video feeds. They record videos to the cloud which is remotely accessible from any internet available areas. Dome shaped security cameras.
Smart locks can be opened and closed using a mobile app and will send a notification when someone locks or unlocks a door, and most allow you to create permanent and temporary access schedules for family members and friends based on specific hours of the day and days of the week. Features to look for include geofencing, which uses your phone's location services to lock and unlock the door, voice activation using Siri (HomeKit), Google Assistant, or Amazon Alexa voice commands, support for IFTTT, and integration with other smart home devices such as video doorbells, outdoor cameras, thermostats, smoke alarms, and connected lighting.
ADT’s service is made of up equipment backed by monitoring. Their equipment is primarily made by Honeywell and DSC, two of the largest home security equipment manufacturers. The base of the system is the control panel; ADT typically uses the DCS PC 1500RK keypad or a PC 1500. The control panel communicates with sensors which are organized into zones and can protect different areas of your home. They offer PIR motion detectors, smoke detectors, heat sensors, glass break detectors, external sirens, indoor sounders, home security cameras, reed switches, and more. One of the most convenient devices is the key fob, which allows you to arm and disarm your home security system with the click of a button. The High-Decibel Alarm Siren is also worth mentioning; it signals not only threats from intruders but also fire and carbon monoxide.
DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.

ADT may have steep early cancellation fees and long contracts, but it also offers some of the best customer guarantees.* The Theft Protection Guarantee protects you if your home is burglarized while your system is armed—ADT will pay up to $500 of your insurance deductible in that case. The company also offers a six-month money-back guarantee and a mover’s guarantee that keeps you from incurring extra equipment costs if you move after being an ADT customer for at least two years. *Certain terms and restrictions may apply. These guarantees may change at any time, so make sure you check with a representative for more details.

When your kids grow up, you don’t stop worrying about them – OR your house. With remote access I can check to make sure the doors are locked, and even when she doesn’t pick up the phone, I can check on her, too! Because as any parent knows, your kids are far more valuable than your stuff, and peace of mind is at a premium when you’ve got teenagers!


Home security has come a long way over the years, with today’s models featuring all the bells and whistles that allow for them to be fully integrated with home networking systems and smart devices. Of course you’ll want to ensure that whatever system you purchase is compatible with any mobile device you plan to use it with, but there are a few other things to consider before purchasing a smart home security system, including:

If you have a wired home security system, your control panel is hardwired into your home and connected to a landline. If a burglar cuts the telephone line, your system may not be able to connect to the monitoring station. A wireless security system is generally considered safer, since they can’t be physically cut by potential burglars. Wireless connections aren’t always foolproof, but many systems have algorithms built in to alert you and the monitoring center of any wireless signal interference.

The Samsung SmartThings ADT Home Security Starter Kit is compatible with both Alexa and Google Home, as well as Zigbee and Z-Wave communication protocols. The SmartThings ADT Home Security Starter Kit also works with smart devices from the following brands: Philips Hue, Ring, Arlo, Ecobee, Honeywell, Bose and more. (Not compatible with NEST, Sonos, D-Link, and Blink devices.) Ensure every inch of your home is covered with the Samsung SmartThings ADT Home Safety Expansion Pack or add to your smart home with individual accessory devices such as the SmartThings Carbon Monoxide Alarm, SmartThings Water Leak Detector, and the SmartThings Smoke Alarm as you need them!


Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
I loved have the security of the ADT system. We had it in our old home before we moved! I was very secure when we were in the house and had the alarm on. I was comfortable leaving our home with the system armed and felt my home and household contents were safe. We had the system for more than 10 years and had no problems. A few battery replacements was all. They called every time we had a false alarm, which was usually our error. I loved the feature of the disarming the system but entering a trouble code. That made me feel extra secure. ADT kept my family safe and our house secure.

I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.
We have been with ADT for 5 years now, we called today to let them we are moving and would need our service transferred. They said there would be an installation charge, ok fine, but offered us less equipment at a higher monthly charge!!! They said that cost is based on service not equipment, we want the same service we have now, no add ones. BS and if we want to cancel that will cost us $500!!! Why just because we want to move which by the way is in the same area, will cost us more and we have to get less equipment.
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.

In addition, keep an eye on your camera logs to see when they have been accessed. If you notice camera activity at odd hours or at times when you know that nobody is at home, it may be an indication that your system has been compromised. Finally, make sure your system software and all of your connected devices are up to date. Firmware updates often address security issues and can help protect your system from infiltration.

From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.

Brinks is a trusted name in the home security industry and is ranked number one in customer satisfaction by J.D. Power. Though we haven’t tested Brinks’ equipment ourselves, its sleek touchscreen control panels, wireless sensors, and streamlined app seem promising. Brinks also offers home automation, which allows you to use your system as a hub for other smart devices, like automated locks and voice assistants.
Millions of people use ADT alarm systems to protect their homes every day. It’s by far the most popular provider in the nation. But what makes it so popular? ADT has been around longer than any other security company, with 140 years of experience. It uses locally authorized resellers to sell and install its products, which allows ADT to cover more areas of the country. It’s also got multiple monitoring centers running 24/7 to help prevent any kind of service outage. That’s not to say other companies don’t do the same thing; ADT just does it on a larger scale. Because of the local vendors, your experience with ADT will vary greatly based on your location.
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
I love the pricing and information you've given on this company, but I'm a little worried about not getting new equipment after 3 years. I don't want to have to fight for new things every time my contract comes up. Does making a 'threat' to leave the company really work? I'd hate to change companies every three years to get new equipment. I'd love to hear what other customers have done. Thanks.

Certain restrictions may apply. *"Best Value Pkg is with 36 month contract paid in full up front ($1007.64).  Other rate plans available. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT Security Services, Inc. Cannot be combined with any other offer. 
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
Frontpoint’s DIY installation process was surprisingly user-friendly. Because it’s a wireless security system, there’s no drilling required to run a phone line, making the process less invasive. A personalized mobile website walks you through how to get the control panel connected and online, how and where to place your door sensors, and what to do if you get stuck.
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
While you can learn a lot by reading the ADT reviews on this site, you won’t have as much luck on the official ADT website. The security company is not very transparent about the pricing of the plans or equipment. For example, you are unable to see at a glance the price of motion detectors, additional control panels or carbon monoxide detectors. Potential customers should also be wary of what prices are shown. There are often additional fees that will raise the total bill when all is said and done.

I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?


Monitoring for professionally installed systems tends to be more expensive. The ADT Pulse monitoring service starts at $28.99 per month and requires a three-year contract, but you also have to figure in the cost of things like hardware components, cellular backup, and installation. When we reviewed the Pulse system, our upfront cost was more than $3,000, with a monthly fee of more than $60. Some vendors, such as LifeShield, will let you buy the components outright or pay for them over time. For example, LifeShield's Security Essentials system will cost you $29.99 per month for three years and includes monitoring, but you'll pay a $99 activation fee. Or, you can pay $299.99 upfront for the hardware and still get monitoring but avoid the activation fee.
If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
ADT was officially ready to protect your home using ADT Canopy. Canopy is a contract-free offer with the option of self-installing equipment. The first available integration included LG’s Smart Security camera, which was discontinued less than a year after launch. While the future of ADT Canopy is unclear, it’s possible that some options may be coming soon.
Thanks Joanna. That is up to you! They are the best for average consumer meaning: Don't want to install your own, want peace of mind and a company you can trust. They won't be selling your services to a different third party company like so many others. You can compare ADT to Vivint, Monitronics which are the other 2 big dogs in the professional install industry. Best of luck in choosing.
We have had our ADT system for a month now. I researched two companies prior to choosing ADT: Vector and ADT.  Vector pushed the leased systems and didn’t want to do window contacts (just glass break and motion sensors).  ADT would sell me the system (I would own it) and would do door contacts, window contacts, glass break and a motion sensor.  Since I knew the ADT name and liked the fact that they would do the window contacts, I chose to go with ADT.  (Same prices from both companies.)
With a professional sentry on your side, you’ve got someone looking out for your home 24/7. If you like the idea of DIY installation and customization, but would prefer the peace of mind of professional assistance. Frontpoint’s steeper monthly rate also comes with “Crash and Smash” protection, which alerts security operators if your system goes offline. A life-saving feature if a thief tries to disable your alarm by unplugging or smashing your control panel.
If part of the appeal to DIY is the ability to cut corners and keep costs down, then Abode’s luxury may feel like a step in the wrong direction. At nearly triple the cost of Frontpoint, it’s basically the Bentley of DIY home security systems. That said, our exceptional experiences with the system made us fall in love with it, high price tag and all.

A smart lock is typically part of a robust smart home security setup, but you don't have to invest in a full-blown system to use one. If you're using a home automation hub to control things like lighting and thermostats, you can add a Z-Wave or Zigbee smart lock to the system without much effort. Alternately, if you don't have a home automation hub, look for a Wi-Fi or Bluetooth lock that comes with its own mobile app. Smart locks use standard pre-drilled holes and are fairly easy to install. Some models use your existing keyed cylinder and deadbolt hardware and attach to the inside of your door, while others require that you remove your existing interior and exterior escutcheons and replace the deadbolt and strike hardware.

The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
Many times agreed to visit me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. During the 4 years happened at least 3 times. Sensors falling to the floor and activating the alarm causing the cops to come to finally find out that the sensor simply fell from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
Netgear Arlo Pro 2: The video resolution and frame goes for 1080p. Field of views goes up to 130 degrees. Night vision is included and the camera uses cloud storage. The pros are excellent-quality 1080p video, weatherproof, rechargeable batteries, supports IFTTT and Alexa voice commands, pre-buffered video recording, continuous recording capabilities, and free and subscription-based cloud storage. The cons are expensive, requires hub (included), and many features are only available when plugged in.
Vivint offers a month-to-month contract, but you’ll need to purchase all of your equipment upfront to open up that option. Like most home security companies, Vivint’s equipment can be costly, and paying at least $600 at the time of purchase might not fit into your budget. If you can swing it, however, month-to-month service is more flexible than a long-term contract — and helps you avoid potential termination fees.
ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.

While many systems use wireless components that are installed using double-sided tape, some high-end systems use components that require professional installation. These soup-to-nuts systems typically cost considerably more than DIY systems and offer 24/7 professional monitoring, but you may have to enter into a multi-year contract and pay a hefty termination fee if you break it. They usually use touch-screen hubs that contain RF, Wi-Fi, Zigbee, and Z-Wave radios, allowing them to communicate with and control a multitude of components including door and window sensors, door locks, glass break detectors, indoor and outdoor cameras, light switches, motion and water detectors, smoke/CO alarms, thermostats, video doorbells, and a host of other home automation devices.
Horrendous!  I would give ZERO stars if I could.  ADT failed to do the one thing they were supposed to do!!!  ADT sold me on safety and piece of mind yet ADT failed to properly setup the automation and alert settings on my ADT pulse.  Today we were burglarized and because of ADT's egregious FAILURE, our cameras did not record the incident and we could not show any footage to the police officer.  The burglar just walked away completely off the hook, even with us having 3 cameras plus a RING doorbell/cam.  ADT YOU FAILED TO PROTECT OUR HOME!!!!
We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!

I was told by moving we did not extend our contract. After moving a 2nd time I learned it was renewed without my notice. I signed a waiver of installation but it was changed to a contract magically. We pay for security when in fact we are paying the thieves. Absolutely no integrity about ADT whatsoever. No punishment for the representative who lied either. Probably promoted for a good steal


In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
ADT is one of the leading electronic security system suppliers in the United States as well as worldwide. Consumers review the company positively for its security systems, money back and theft protection guarantee and responsiveness. The website features exclusive offers for a home security package and offers considerable savings to new and existing customers who require installation on moving.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.
ADT supports a range of other security cameras including indoor cameras should you want one, so you can talk to your technician about different options if the base cam doesn't suit you. Overall, it's been fine for my needs and I'm considering installing another external one at the rear of the house. This is something that'll require a call to ADT and an installation and service charge, but after that, the cam will be fully integrated into the Pulse system. You can even install your own hardware, if you like, though your mileage will vary as to how deeply you'll integrate with ADT's software without help from a company technician.

That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.
Most SimpliSafe customers report high levels of satisfaction, though SimpliSafe’s customer service is pretty unremarkable. There’s not a lot that stands out, but there’s nothing really wrong with it either. It’s just kind of there. SimpliSafe does do a great job, however, in presenting customers with a product that is so easy to use that there’s rarely a need to contact customer service in the first place. This creates a positive experience by itself, especially for a DIY system.

ADT is one of the most well-known providers in the home security industry and it’s clear why. The company’s 24/7 professional monitoring and six dedicated command centers also help it stand out among competitors who sometimes outsource monitoring to third parties. Plus, its home automation features are a great add-on for those who want a little more control over their homes. With more than a century of expertise and millions of customers, ADT has built a reputation as an authority on home protection.
I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!
Any smart security system worth its salt offers components that work together in a seamless environment and can be manipulated using customized rules. For example, you can create rules to have the lights turn on when motion is detected, have your doors unlock when a smoke alarm goes off, and have a camera begin recording when a sensor is triggered. Some systems store recorded video locally on an SD card or a solid state drive, while others offer cloud storage. Locally stored video is a good choice for do-it-yourselfers on a budget, but you have to be careful not to overwrite video that you may need later. Cloud storage makes it easy to store and access recorded video, but it can cost hundreds of dollars per year depending on your subscription. Some systems offer both cloud storage and local storage, and some provide a dedicated storage drive that gives you DVR capabilities with time-lapse recording, which makes it easy to find a video event that took place at a specific point in time.

** ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
A few of our favorite providers allow you to DIY your alarm system installation, while others send a professional to do the task. Professional installation allows for a home security expert to evaluate your home’s security needs and educate you on how to best utilize your system. The drawback is that professional installation often involves an additional fee. When you opt to DIY, the process is typically quicker and you can avoid any appointment-scheduling acrobatics.
What makes Link Interactive so great is its customizable approach to its do-it-yourself home security packages. It got rid of predesigned equipment packages and instead lets you design your system and choose from multiple contract lengths to fit your needs. We love Link Interactive for its transparent and competitive pricing, solid customer service, and customization options.
Vivint has been around since 1999 and is known for its cutting-edge technology. We like the company’s automation features in particular. All of the systems we considered offer some basic features, but Vivint’s were the easiest to use. With the SkyControl panel, Glance display, or mobile app, you can change the temperature on your thermostat, turn your lights on or off, and even have two-way conversations through your security cameras.
As mentioned above, wireless security cameras are easier to install than the wired alternative. Wired cameras must connect to your home’s electrical system, so you’ll need to hire a professional for the installation. Wireless cameras rely on Wi-Fi or other networks. Follow the instructions, and you can set up and connect most cameras in less than thirty minutes.
Since buying this hub I am pretty happy with it. Still getting everything setup just the way I like it, but a lot less of a headache. I am having an issue with the battery being no good, but I opened a ticket for it and I am sure it's as easy as sending a new one out to replace it. It is a bit price, but I had ADT come out to give me a quote and just for the bear minimum it was about $1200. So, $400 is not too bad from that point of view and also no long-term contract. I can start and stop my monitoring at any time. I also got all of my sensors and motion detectors at 50% off during a sale so that was pretty good too.
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