At that point I went through ADT's PR department and was put in touch with a different representative who was unaware of my initial outreach as just another customer. What impressed me later, however, was that even though I went through the consultation twice, both were equally thorough, professional, and both representatives recommended similar core security capabilities.


We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
Vivint Flex Pay gives you the option to purchase your equipment up front with no added monthly cost—and no contract—or to finance the equipment interest-free over a 42- or 60-month contract. We think it’s awesome that Vivint gives you multiple options, but you should know that even though choosing a contract means you pay less upfront, you’ll have to pay 100% of the remaining contract if you cancel early.
ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
I contacted ADT twice. The first time simply as a customer, since I'd just moved into a new house and wanted a full home security system. ADT sales recommended its Remote tier, and I agreed, though there are other tiers to be had (see below). I also investigated SimpliSafe, but had a not-great experience with its customer service, and was heading back to ADT when the opportunity arose to review the Pulse system for PCMag.
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.

I had the standard alarm system for my house. There were several reported criminal activities in my neighborhood with loss of property and sense of safety. I called ADT to upgrade my system for many reasons including I was going away with my family and it was time to protect my property.They came out and installed sensors and a camera so I could take a quick look around the house from anywhere on my laptop.I can leave home without fear that the alarm will alert the police and I can take a picture of any unwanted intruder in the house.
At that point I went through ADT's PR department and was put in touch with a different representative who was unaware of my initial outreach as just another customer. What impressed me later, however, was that even though I went through the consultation twice, both were equally thorough, professional, and both representatives recommended similar core security capabilities.
Most outdoor cameras, like our current top pick, the Netgear Arlo Pro 2, offer motion detection with push and email notifications, night vision, and cloud storage for event-triggered video, and some, like the Ring Floodlight Cam, pull double duty as floodlights or porch lights. Some models can even tell the difference between a passing car, an animal, and a person. Look for an outdoor camera that will integrate with other smart home devices such as garage door openers, external sirens, and smart switches.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party  Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.
Beware of these cheaters (ADT). I used their service for 10+ years…their service has been declining day by day. They don’t care about existing customers. First you pay a lot for the equipment and then after one year warranty period, they charge you for any failure/visit.Also, Police doesn’t even respond to their calls in majority of California cities (don’t know about other states)Finally, I decided to switch to a ‘better’ option, and I called to cancel. First they tried to convince me to stay with ADT, and later when it didn’t work, they informed me it will take 30 days to disconnect my service (so they can charge another month of monitoring fee).What a ripoff !Keep a distance from them.
The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.

ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
If you move into a place that has ADT security already installed, just pay the $19.99 activation fee with ADT. The only problem is you might have equipment that is no longer compatible, considering ADT has largely grown by acquiring other companies. The only way to know is to call ADT for a free consultation—or as we like to think of it, free advice.
We had an ADT alarm system installed yesterday.  The gentleman who installed it was very nice. I felt in no way pressured to buy more equipment. He gave me his suggestions as to what he recommended, and then ended his suggestions with “It is your home, you have the final decision.” He was very professional, took off his shoes upon entering my home, and did a very good job. He even waited until my husband got home from work to explain the system to him. I am very pleased with everything I have experienced so far and hope to stay that way.
Home security has come a long way over the years, with today’s models featuring all the bells and whistles that allow for them to be fully integrated with home networking systems and smart devices. Of course you’ll want to ensure that whatever system you purchase is compatible with any mobile device you plan to use it with, but there are a few other things to consider before purchasing a smart home security system, including:
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
Also, don't expect ADT to listen to your complaint.  You won't get past helpdesk support. They suggest you write a letter if you want to speak to anyone higher that helpdesk.  A LETTER!, what century does this company live in. They must all drive to work using a Horse and Buggy. I knew at that point this wasn't the type of company that could provide me with the type of advanced security system you would expect in the 21st century.
*I agree to be contacted by Protect Your Home, an ADT Authorized Premier Provider even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from Protect Your Home, an ADT Authorized Premier Provider at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
ADT Security Systems offers great introductory packages to help you get started with securing your home. The Video package is a little more expensive than the Traditional but it comes with free installation, tons of home automation features, and a 6-month money back guarantee. However, if you decide to go with ADT Security Systems, you must sign a 36-month contract, and you run the risk of dealing with its poor customer service, high cancellation fees, and costly service visits.
very happy with our system. has never failed, feel very secure when we turn it on at night. would recommend the system to anyone. i dropped a plate in the kitchen and the system came on asking if everything was alright, it sounded like glass breaking when the plate hit the floor. only problem we have is forgetting to turn it off in the morning but that is our fault.
ADT Pulse + Video. Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
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