I love the pricing and information you've given on this company, but I'm a little worried about not getting new equipment after 3 years. I don't want to have to fight for new things every time my contract comes up. Does making a 'threat' to leave the company really work? I'd hate to change companies every three years to get new equipment. I'd love to hear what other customers have done. Thanks.
The morning of 3/15 i noticed my ADT app and camera were not working, later after I had gotten home from work I called ADT customer service. After spending 55 minutes troubleshooting with customer service they decided to send a tech out to fix. 3 minutes after i hung up the phone someone kicked in my front door. Yes they did call me and call the police but the camera was no working and I was unable to see what was going on through my phone. The camera would have gotten a video of the criminal. I called ADT and told them what happened they expedited someone to come out and fix the issue. The tech came on 3/16 and after about two hours was unable to fix the issue. I have it on recording where the tech admitted the hardware had failed. It has only been 15 months and the hardware failed. I had to take off today 3/20 for the tech to come back out and fix it, the tech was able to fix it but now my key fob does not work and they have to send a tech out again and i have to take another day off from work. I called the company multiple times and complained that their equipment failed me when i needed them and i wanted to cancel my contract, they told me i would have to pay all termination fees. I should not have to pay fees because they did not hold up their end of the contract i pay extra for the app and camera and it failed me. I do not want money or anything i just want out of my contract. I have to get a lawyer now and get the BBB involved.
As mentioned above, wireless security cameras are easier to install than the wired alternative. Wired cameras must connect to your home’s electrical system, so you’ll need to hire a professional for the installation. Wireless cameras rely on Wi-Fi or other networks. Follow the instructions, and you can set up and connect most cameras in less than thirty minutes.
I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.
With a professional sentry on your side, you’ve got someone looking out for your home 24/7. If you like the idea of DIY installation and customization, but would prefer the peace of mind of professional assistance. Frontpoint’s steeper monthly rate also comes with “Crash and Smash” protection, which alerts security operators if your system goes offline. A life-saving feature if a thief tries to disable your alarm by unplugging or smashing your control panel.
Good insight. A criminal would have to be one very well researched guy to know that tip about ADT cameras. My guess is the burglar would move on to the next home if they saw cameras but still good information to know. You're right, there aren't too many cameras that go hand in hand with a security system yet. Getting Swann or other DVR systems that record 24/7 is a good idea. Also Vivint has good integration with their cameras (probably the best out of all security companies currently).
Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Frontpoint requires a big commitment after its 30-day trial: a 36-month contract. If within three years, your housing situation or security priorities change, it could cost 80% of your remaining contract to cancel. However, Frontpoint also makes a big commitment to you. Its equipment comes with a matching three-year warranty, while the rest of the DIY industry caps at one year.
Are the burglers smart enough to cut the TV cable? I use VOIP, which ADT can connect to, because I had them do that at a home I had in California. Having them use the cell chip is the smarter way. I thought because I had bad cell phone service my burglar alarm system would too but the technician taught me that they use a variety of cell tower signal strength (compared to just 1 that my phone uses) and there is never any outage. Cell monitoring is the way to go and most companies don't even offer land line service although ADT still will if you ask them too.
The best value plan offered by Protect Your Home is called Basic Security. It costs $27.99/month, or around just $7/week. It includes a base security system, panel, motion sensor, wireless sensors, and a wireless remote. For an additional $2/week you can get Basic Security with Equipment Service Protection. Both of these plans require a landline connection, so customers without a landline installed will need to opt for the next plan up.
In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.
Over ten years service and I upgraded to their new Pulse system. Because I've been a customer for so long they didn't put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera's, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don't have to worry about any of this with the ol' White and Blue.
The systems monitored by ADT use hardwired and wireless equipment to detect home invasions and guard against environmental damage. The system can also be installed to communicate wirelessly or by landline with the monitoring centers. Plans offered by ADT range from $37 to $53 per month. ADT requires customers to sign a 36-month contract (24 months in California). However, if the customer is not satisfied and meets the requirements, they can get a refund of all installation costs and monitoring fees up to 6 months after signing the agreement.
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