Link Interactive is a company that has fully embraced new technologies in order to deliver its customer base the best services available, every time, without fail. While an à la carte system of purchase may at first seem daunting to new customers, ultimately, buyers are given total control of the services they receive, which allows for the best-customized care possible. Link Interactive puts customers first and keeps striving for the next big break in innovation at the highest level.
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
With ADT Pulse you can control things like lights, door locks, garage doors, and your thermostat all from your smartphone—though it is one of ADT’s more expensive monthly plans ($52.99 per month). ADT is also one of the highest-rated companies for security performance because it uses technology and equipment from Honeywell (the same company that manufactures many high-end commercial security products).
I was told by moving we did not extend our contract. After moving a 2nd time I learned it was renewed without my notice. I signed a waiver of installation but it was changed to a contract magically. We pay for security when in fact we are paying the thieves. Absolutely no integrity about ADT whatsoever. No punishment for the representative who lied either. Probably promoted for a good steal

Most video doorbells, like Editors' Choice SkyBell HD, use your existing doorbell wiring (two low-voltage wires) and are fairly easy to install, but there are battery-powered models available (like the Ring Video Doorbell 2) that install in minutes. Some work with other smart devices such as door locks and sirens and support IFTTT and Alexa voice commands.
The customer rep offered me to re-schedule another appointment and I said I don’t think so, do you want to reschedule another time to waste my entire morning and get upset.  I have never had a problem so far with our alarm system, but dealing with this kind of poor business, especially for a new or additional business from a customer did not seem to be their priority.
If you have a wired home security system, your control panel is hardwired into your home and connected to a landline. If a burglar cuts the telephone line, your system may not be able to connect to the monitoring station. A wireless security system is generally considered safer, since they can’t be physically cut by potential burglars. Wireless connections aren’t always foolproof, but many systems have algorithms built in to alert you and the monitoring center of any wireless signal interference.
I like that my rate hasn't risen in the past 5 years I have been with ADT. I just called in to upgrade to Pulse and it took alittle bit of figuring out with the customer support but I got it and I only have to pay another 1 time fee for the technician to come and replace my panel and add some new equipment. I'm really excited for it and their cameras are top notch from the research and comparison I have done.
I got a system installed for free when I signed a 5-year contract.  It was valued at about $1800.  The novelty wore off and I stopped setting it after a few months.  I display the sign in my front window and people can see the panel when they come into my house, which looks pretty cool.  At the very least, I figured the advertising would be enough of a deterent.  I live in a quiet area after all.

That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.
We have been ADT customers, since ADT took over Broadview/Brinks. Today March 27th 2014, we had our 15y old system upgraded. Our field technician and ADT employee named xxxxxxx gave us outstanding service today. He was professional and knowledgeable, patient with my questions. His answers were complete and at a level that I could understand. We have not always been as fortunate to have such a high level of service, with the company we had before ADT. It is a refreshing experience to encounter someone who is interested in good customer service and makes certain the job is completed correctly before he leaves. You need to “clone” this individual! He is an exceptional example of the type of employee that gives superior ROI to the company he works for.
For the past 10 years, ASecureLife.com has researched, reviewed, and compared the best home security systems for our annual rankings. Over that time we’ve helped millions of people find the right security system for their needs. On this page you’ll find everything from home security pricing and packages to equipment and home automation. We’ll start you off with our three most popular home security systems, then keep reading to view all of our recommendations.
You’ll also get 2 keychain wireless remote controls so you and a second family member easily operate the security system from anywhere on your property (up to 100 feet away) and in case of an emergency sound the siren immediately and dispatch the police with just the press of a single button. (Full 3-seconds delay on panic function to reduce false alarms).

ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.
Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.

I really dislike that not one person is willing to back ADT and their processes. However, I understand the difference between Dealers and Corp. I understand everyone wants to save money and get the best, I am sure not one of you can walk in a Benz Dealer and pay the price of a Toyota. meaning we are not force to do business with ADT but yet when you have an issue that was isolated because of you not writing a check, did not pay for extended sevice, or did business with a dealer but want corp. support.
With a Swann wi-fi security system connect your security cameras to a recorder or app to monitor your property from anywhere. Our Wi-Fi range includes indoor and outdoor security cameras with a DVR recorder as well as standalone wireless security cameras perfect for the indoors or outdoors. All Wi-Fi security systems come with remote monitoring through our free app, so you can check-in from anywhere, anytime.
Review Last updated: August 1, 2018. Before home security systems existed, ADT hired guards that securely transferred money for banks and businesses. Fast forward 130 years and they are now the largest home security company with over 7 million active customers. What do we like? ADT reviews have stayed true to their core business of home security while several others ventured off into the internet, solar or TV space.
We required all systems have Z-Wave Support — the most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third-party equipment (like Philips Hue lights or a Nest Thermostat) at any point. A Z-Wave compatible system can connect 1,700 home security and automation products from more than 450 companies. Plus, you have flexibility in where you place various devices because Z-Wave can communicate farther distances than competitor networks.

We had an ADT alarm system installed yesterday.  The gentleman who installed it was very nice. I felt in no way pressured to buy more equipment. He gave me his suggestions as to what he recommended, and then ended his suggestions with “It is your home, you have the final decision.” He was very professional, took off his shoes upon entering my home, and did a very good job. He even waited until my husband got home from work to explain the system to him. I am very pleased with everything I have experienced so far and hope to stay that way.
I have had ADT security for almost 2 years now. I bought the system to help protect my family after a home invasion. After 1 year of service, we moved and chose to transfer service to our new house. We had a technician come out and perform the installation and once that was complete we started using the system. A year after transferring service to my new home, I had an issue with the keypad. I called my local ADT office to have them come out and repair it, only to be informed that they never actually transferred the service to my new address!
During our tests, we strongly considered home automation options, which allow you to remotely control features of your home, such as lights and door locks. Vivint really impressed us with its seamless automation integration. We loved being able to see who was at the front door directly from the app. But we wanted to figure out what these differences meant on a day-to-day basis: Which features were necessary for improved peace of mind? Which would be easiest to integrate into our daily routines?

ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.


Last year, we relocated to a new home and decided to give ADT another chance since the prior homeowner had used ADT and there was some existing equipment that we hoped to re-use. In addition to the existing equipment (sensors, etc) that we re-used, we opted to add internal and external cameras, in addition to the garage door automation feature. Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user-friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system (the equipment that powers the external cameras). When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser.
ADT’s service is made of up equipment backed by monitoring. Their equipment is primarily made by Honeywell and DSC, two of the largest home security equipment manufacturers. The base of the system is the control panel; ADT typically uses the DCS PC 1500RK keypad or a PC 1500. The control panel communicates with sensors which are organized into zones and can protect different areas of your home. They offer PIR motion detectors, smoke detectors, heat sensors, glass break detectors, external sirens, indoor sounders, home security cameras, reed switches, and more. One of the most convenient devices is the key fob, which allows you to arm and disarm your home security system with the click of a button. The High-Decibel Alarm Siren is also worth mentioning; it signals not only threats from intruders but also fire and carbon monoxide.
“I accidentally touched button on my emergency base unit. Response time was excellent. I know if it was a genuine emergency for me your staff would respond immediately with efficiency and professionalism. I feel very secure with this system. I will definitely recommend this unit to my friends and associates. We do have an ADT Security System and we are happy and satisfied with this as well.” – Ellen, Oct 7, 2017, Consumer Affairs
ADT’s long-standing presence on the home security scene is worthy of the accolades and recognition they’ve garnered over the years. ADT is the largest security company on the market, offering notable features like the ADT Pulse® app for mobile access and alerts, and CellGuard® wireless monitoring, which connects to the monitoring center without a landline. Combine this with Protect Your Home’s wireless system that uses radio waves to connect the sensors and cameras to the control panel, and you’re home is completely free of wires and cables. Protect Your Home, an ADT Authorized Premier Provider, only offers professional installation at this time, but can do same-day installation in most areas.
I purchased an ADT home security plan through a door to door salesman. The setup and service were quick. Beside the home security update, I also get the camera doorbell and a motion sensor camera for my backyard. They both worked as expected until the last couple of months until I started to notice that the backyard camera no longer recorded and saved on the motion in the radius that is supposed to like it used to. It only saved when there is a bad (windy, storm, etc.) weather and "hit" the camera. A month or 2 later, the camera doorbell also stopped working even after I tried to reset it a few times. They quickly scheduled a tech guy to come out and tried to fix the issues. The doorbell working properly again, however, he wasn't able to fix the backyard motion sensor and wasn't sure on what could cause the issue.
Accounts are not clear. Raising Payments every month. Constant harassing calls all times of the day. I really don't know what my true monthly payments are. Customer service right hand does not know what the left hand is doing. Terrible customer relation. ADT is a nightmare. I am determine to get someone look into my account. Deceiving contracts. FRUSTRATING!!
ADT-Monitored Home Security Services is the longest-established security company on our review site. It was over 140 years ago when American District Telegraph pioneered in sending security alerts by Morse code. Today ADT serves both homes and businesses looking for top-notch security systems and alarm monitoring. Systems monitored by ADT use hardwired and wireless equipment to detect invasions and automate homes for energy-saving and convenience.
If we are counting rankings then my vote is 4/5. I just got them cause I felt I knew them best. My family had ADT growing up and so I followed suite. I didn't really compare it to other companies so can't say I know ADT is #1 or anything but the tech that installed our system did it quick and they showed us how to work it. Their pulse app took some getting used to as I don't really care for a "smart" home and I usually end up using the key remote they got me instead of my phone.
My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
ADT’s alert procedure is straightforward—when an event is triggered, the security center contacts you or other trusted contact’s phone numbers first, then determines the appropriate first responders to contact. Some claim that adding too many numbers is a bad idea because ADT will try to contact your entire list before calling the authorities if no obvious danger is present (i.e. a single upper-level window alarm going off as opposed to multiple sensors).
Because ADT uses individual retailers to sell its equipment and services, you never know exactly what your control panel (and other equipment) is going to look like until the installer knocks on your door. That means that if you like the ADT system at your brother’s house, there’s no guarantee that yours will look the same. This doesn’t impact how well an ADT security system protects your home, but it can be a bummer if you were expecting a particular panel and got something different.
My family has been using ADT while I was growing up (guess you could say I was born and bread white and blue) so I ended up following in their footsteps and got it for my own home whether that was the best deal or not I don't know. Installation process was quick, the guy really wasn't here for too long at all. The "smart" option is a bit confusing and I wish it was explained a bit better, but in time I'll figure it out. I can truly say they are one of the better security systems out there.
Monitoring doesn’t cost much with Scout, but whether you choose to do it yourself or have professionals do it for you, you’ll still be charged. This actually isn’t exceptional when it comes to DIY home security, however. For instance, while SimpliSafe boasts a free self-monitoring option, it won’t send you any notifications without a paid professional plan.
I have always wanted to keep my family and home safe, especially at night. I do not have a guard dog like some of my friends do and I do not find dogs effective. So I decided to do some research and found ADT to be the best choice. They came and thoroughly installed the sensors all throughout my house. They made sure to test the system to see if it was working properly. After that I am pleased with my security system. It is easy to use and we have never had a problem with it. Also, the staff are very friendly. If we have questions they always help us out. We have been safe in our home ever since (no more burglaries).
In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.

Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra
ADT Home Security systems are very user-friendly, and during installation, the technician will show you how to use the equipment. There is technical support available to answer any questions customers have about the equipment. ADT offers professional installation, several monthly plans with competitive rates, and allows users to choose between wireless and hardwired systems. Overall, ADT security systems are the most reliable and the most popular in communities throughout the nation. Keep in mind, though, that customers must sign a three-year agreement for all ADT security monitoring plans.
All ADT Monitored security packages include 24/7 professional monitoring so you can feel safe and secure at your home or away. Choose the Essentials package, Total Protection package or Premium Protection package and get a $100 Visa Reward Card**. Installation starts at $99 for all ADT packages. Call today to find the right ADT monitoring package for your home.
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