We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
- I did notice a randomly occurring discrepancy where the SmartThings iOS app will, at times, say that there aren't any monitorable devices under Home Security, while other times the app will tell me the system is 'ready to arm'. Both the app and the security hub have up-to-date software so I'm not sure what's going on there. This doesn't appear to impact functionality as the security hub touchscreen will allow arming/disarming of the system in either scenario.

Security Camera Surveillance: You can choose to add a video camera and monitor to your system so you can catch thieves in the act if they do choose to break into your home. Or, you may want to up the ante by installing a complex closed circuit television (CCTV) which features digital recorders, multiple operators, and several cameras. Some systems will also alert you by text if they detect anything, allowing you to log in on your smartphone to view the footage.
ADT Pulse remote – Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.
Yes and no. You're paying that monthly for storage but you have no monitoring setup. No guarantees and other things unique to ADT as well. Security cameras don't act as a full home security system; the two are actually usually bought and used separately. Most people add security camera systems as an added measure of security on top of their monitoring provider. You could go with the basic ADT plan for the alarm system and then add your own camera system (different brand) rather then paying the higher Pulse tier fee. This would be ideal for most people looking to both and still save money in your situation.

YES! There is always an ADT special. Not only ours, but our price match policy assures that if you do see a better ADT discount out there, be it an on-line offer or in writing, when you bring it to us, we'll match it. So whether your question is: Is there an ADT special offer? or just how much is ADT? The answer is we've got a great value for you. Check these ADT special offers out:
DIY monitoring or self-monitoring means that when a sensor is tripped, it’s your responsibility to gauge the alert’s importance and contact the authorities. This could be potentially dangerous if you sleep through an alert that turns out to be a serious threat, but it’s generally less expensive than professional monitoring. Some home security companies like SimpliSafe offer both professional and DIY monitoring plans. If you’re interested in DIY home security, check out our favorite DIY home security systems.

Canary offers a pretty advanced outdoor camera—which is something you can’t get from Piper, iSmartAlarm, or SimpliSafe. The camera has night vision, weatherproofing, and a wide-angle lens. Canary has also made it easy to install outdoor cameras where you want them. You can choose from a variety of camera mounts, and you can plug them in or opt for the wireless option.
I tested ADT Pulse (starting at $28.99 per month plus components and installation), which combines the company's alarm and security service with home automation and monitored surveillance. ADT easily rivals its top competitors, including Vivint Smart Home, in functionality, though if you opt for the top of its service tiers as I did, you might want to prep yourself for sticker shock. Even so, ADT Pulse earns our Editors' Choice for home security systems.
I went with ADT because they were a trusted name in the industry with businesses such as banks and other companies that need reliable monitored service. That was the most important thing to me and they have never let me down. I have been with them for over 15 years and the equipment has operated well. If I wanted to have them add additional services over the years, I know that there is an installation cost but it is well below that of a general contractor. And I am sure existing customers can self install if they know how. I have worked with customer service to do alarms tests and inquire about other things and have never had a problem. I have read many of the complaints on this site and many are a result of the home owner not doing their research or expecting free services. These companies have contracts to recoup the equipment costs. They need to pay an employee to do a truck roll for installations…every time. They are not a charity service. And I should note that in over 15 years my monthly fee has only gone up once. Not bad compared to some of the others. So again, I would rather use a company that the banking industry relies on because the most important thing to me is reliability in the event of a crisis. ADT has always been there 24/7.
Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.
Whether you decide to go with a DIY system or opt for a professionally installed system, you'll have to pay a monthly or annual fee if you require monitoring, and in some cases, you'll be hit with a monthly fee to pay off the cost of hardware components. With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self-monitor. If you add monitoring, fees will vary: SimpliSafe charges $14.99 per month for its no-contract monitoring service, while Nest charges $29 per month. If you commit to a three-year contract, the price of the Nest service drops to $19 per month. Ring's Protect Plus plan goes for $10 per month and doesn't require a contract.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.

SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.


“Was having a lot of trouble signing in on my Pulse account. Had to use it every time. Called and talked to 3 people about this problem. All they could tell me was to reboot my phone. I did so. On the 4th call I talked to a man and he told me that ‘When you did the last upgrade the this was a existing problem.’ Said that the company has known about this and was trying to fix it. Just forget that the emails I was getting telling me that my phone was LOCKED UP to just forget it and when the next upgrade comes it should be fixed. Why did it take 3 people who didn’t know about this problem and 1 that did.” – Kenneth, August 10, 2017, Consumer Affairs
Glenn Kurtzrock, a criminal defense attorney and former homicide prosecutor, told us that based on his experience, most burglars “go for the master bedroom and won’t waste time in rooms like a kid’s room.” He explained that “burglars don’t like to spend a lot of time in a house regardless of whether there’s a security system” so will prioritize the rooms most likely to have cash, jewelry, or small electronics. Having a video camera that films the entrance to your master bedroom can help provide video evidence for the police should a crime occur.
Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
Because ADT has over six million customers and counting, it's easy to find lots of reliable ADT monitoring security reviews, so you can get opinions from real customers. We have the latest ADT monitoring reviews from customers across the nation. As you can see, these ADT reviews have a few patterns. Customers consistently mention stand-out service, reliable monitoring, and professional Protect Your Home technicians. With these ADT monitoring security reviews, you can see why ADT is America's #1 security provider.
Just need one camera to cover your front door? In it for the automation, along with the smart home security? You can purchase pretty much any equipment piece independent of a full security system. For example, companies like Nest and Samsung offer indoor and outdoor cameras, thermostats, doorbell cameras, and their own simple alarm systems. You can purchase any of this à la carte, without the obligation of a starter kit. If you decide you want a fuller system down the line, you can always integrate those individual purchases.
Anything connected to the Z-Wave hub can be controlled via the mobile app. Lights can be turned on and off, smart locks can be activated or unlocked, and thermostats can be set on the fly. You can give as many people as you want access to your Pulse app, each with their own access code, though there will be only one primary user who has total access to all functionality via the Pulse web portal. You can also give different users varying levels of access to which systems they can control and even when they can get into your home.
Protect your family quickly and easily with Samsung SmartThings ADT Home Security Starter Kit. With optional, no-contract ADT professional monitoring available at low month-to-month rates of less than $1/day, you can rest easy knowing your family is safe and secure. Mobile alerts keep you in the know; whether you’re at the grocery store or on vacation, you can always be sure your home is secure.

2 months ago my truck was broken into my wallet swollen and my bank account drained. I will never forget the following day at work, the whole day I was worried about the thieves having my driver's license and knowing my address. I didn't have a security system and feared they would return and rob my home as well and with 3 children at home in couldn't help but to be frightened and worried. As my day at work was coming to an end,all I could do was pray for some way to protect my family. I was home for 2 hrs when there was a knock at the door. It was ADT! They explained how they were in the area selling systems and could choose 2 homes for a special promotion. I like having my home and family secured now. I would recommend them to everyone and give them 5 stars.


Thanks to my ADT alarm system, my autistic son is thriving today… Being the parent of an autistic child is very challenging, specifically when his sleeping pattern is so off that we (the parents) are completely exhausted. I had my ADT system for a while and actually was planning on opting out of it. Because I had more “important things” to take care of. One day while at work, the person I left in charge of my child fell asleep, my 3 year old wanderer was actually about to open the door, and the alarm send me an alert as well as another to the police. I’d called home to make the sitter awarded of the situation. That alarm didn’t stop an stranger from entering, but stop my son from being harmed or taken… Thanks ADT….

ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.
When we purchased our system it was for peace of mind for our home. Never would we have thought that it would be what saves our daughter. Thanks to ADT when her ex-boyfriend came through the front door they alerted the police of the intruder alert and just almost a mins after police showed and he was found trying to kidnapp my daughter. The quick response of alerting the police is what makes me stay and will forever be a ADT customer. Forever grateful.

1$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty.

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