After spending 1.5 hours on the phone and speaking to SEVEN operators, I STILL wasn't able to cancel my service. (I want to bundle with Xfinity.) While I was on hold, I was contemplating whether to keep ADT service so that I wouldn't have to pay the $480 penalty fee to break my contract. But, after that experience, I'd happily pay that amount so that I won't ever have to deal with ADT or Safe Street ever again!
I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..
If you want to secure your home without having to get locked into a five year contract, there are other options for you. Contact Protect America today for a free quote. Protect America offers a 24/7 professionally monitored system with no installation fees. You can feel comfortable knowing your contract offers a locked-in rate that will match the competitions price.
Installation: Some companies offer professional installation while others send you equipment to install yourself. Both options are fine—it really comes down to personal preference. Most companies that offer professional installation don’t charge huge installation fees, and some companies that have you install equipment yourself still charge activation fees.
† With $99.00 Customer Installation Charge and purchase of alarm monitoring services. Termination Fee applies. For New Customers only. See Important Terms and Conditions to this offer below [or on reverse side when applicable].”Legal Disclaimer:$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
ADT has the worse customer service and the worse legal department. Be careful business owners as ADT will rack up citations on your behalf with the county, not tell you anything about it and years later you find out you have hundreds of dollars in citations accrued that you owe. They dispatch police to your place of business during working hours so I don’t know who is worse, ADT or the actual Miami Dade County Code Enforcement Department. I guess you can say criminals and people that take advantage of others come in all shapes, sizes and disguises.
** ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener (at my own expense), which should then work with ADT equipment. When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned. I exchanged an email with someone at ADT (corporate, presumably) about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding (I tried sending the email twice). When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned.
I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.

After being a customer for the past eight years, I tried to upgrade. My monthly price had exceeded $60 a month with old features. I scheduled to installs with the sales department. After hanging up the local office calls to confirm appointment they told the tech will collect the total payment. I said this was not agreed upon. Each time I had to call Customer service to try and straighten it out. Its been a total nightmare.


I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
As you start looking for a house alarm company, there are a number of things you need to look out for. Proceed with caution when you’re dealing with companies who install proprietary systems and claim that they only work with their licensed monitoring systems. You should also watch out for organizations who won’t let you alter your passcode or switch to another company even after your contract has finished. To be sure, opt for a company that gives you full access to your programming and code features and uses non-proprietary components.
Vivint is all about home automation and state-of-the-art technology. If you’re into things like controlling your lights, door locks, security cameras, and pretty much anything else under your roof that can connect to your smartphone, then Vivint’s alarm systems are worth heavy consideration. The company is starting to design more and more of its own equipment, so it doesn’t rely as much on third-party vendors as Frontpoint or ADT do. The Vivint Doorbell Camera is one of our favorite pieces of security equipment to date.

"Have only had system for 2 weeks. Easy to use and effective. Only problem is when in "Away" mode the motion sensor picked up our 13 pound cat jumping up on a desk close by...THREE times! Needs sensitivity adjustment. Police, however, did come each time, so it does indeed work. Not sure why I needed a motion sensor if none of the door/window connections were broken???"
The best home security cameras offer features like night vision and a large field of view. The right location for your cameras depends on the exact layout of your home. We spoke with four industry professionals — a former FBI agent with experience testing home security systems, a criminal defense attorney, an ADT spokesman, and the president of a home security company — about video camera placement, and they offered a few general tips:
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.

 On average, a basic installation will cost up to $2 per square foot of your property. Monitoring charges are between $25 and $40 per month, with around $10 extra for intercom communication. For pet-friendly devices, an extra $50 to $300 may need adding on, while fire protection features tend to be $5 extra a month. For a remote control, you’ll probably have to pay a one-off fee of up to $100. Fees shouldn’t be charged to connect you with the central monitoring station – this should be included as standard.
ADT uses security equipment by Honeywell, GE, and ITI. Warranty only comes if you buy a Quality Service Plan (QSP). With QSP, there is no extra charge to replace or fix faulty equipment in the first 90 days after the installation. After that, you receive free replacement parts and repairs only if you continue to pay for the QSP. Plus, any service trip costs about $25 depending on your location.
One day, I burned some food on the stove and set the fire alarm off.  The phone rang immediately.  I mean, I didn’t need any help or anything, but the speed of their response was impressive.  The one time I did need this alarm was when I got robbed.  Some kids apparently walked out of my house with my most valued posession in broad daylight on a weekday.  Unfortunately, like I said, I hadn’t been setting the panel anymore.  So I had to make an insurance claim.  I’ve had no problems with the product or the monitoring service.  The only thing I would warn people about is in making the habit of using it.  I’m now considering adding video cameras, which has brought me here so I wanted to leave my 2 cents behind.  Thanks.
We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.
With a professionally monitored system, when a smoke or intrusion alarm is triggered, an agent will first try to reach you via the two-way control panel before calling your listed phone number. If you fail to respond, the agent will call 911 to dispatch an emergency responder to your home. The nice thing about professionally installed systems is you don't have to lift a finger; after you've placed your order a technician will come to your home, set everything up for you, and show you how the system works. It's important to note that in some areas you may have to file for a permit to have a security system installed in your home.
To sum up the questions of ADT cost, California Security Pro offers you competitive pricing, great specials and we will match the price on any current ADT special offer or price for a comparable system and installation. What might also be considered in the value of your system is excellent customer service. I am sure that you will agree with over  900 5-star customer reviews that our company culture of being customer obsessed has created some pretty great customer satisfaction. Our price match policy assures you can get the best value from the company that will take the best care of your needs.
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.

“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs


ADT Pulse + Video. Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
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