For over two years, I paid ADT monthly for my alarm system, only to find out that they were not actually receiving signals from my home (so, in fact, the alarm system did not work). In compensation, they offered me 6 months at $15/month. Need to test your system more often people and make sure the monitoring company is calling you when the alarm gets set off regardless of what company you have; this should be done!

ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.

The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.
5 years ago my next door neighbors were robbed. I’m not sure what they took but what we knew was that there house had been watched for days by this guy. None of us in the neighborhood felt safe. We got ADT right after that & haven’t regretted it since! We’ve never had a REAL incident but my uncle had come over once late after a night out. As soon as the alarm went off so did the phone. ADT was quick to respond. We all sleep better with ADT!
ADT monitoring has yet to let me down even with my little kids around the home. I only got a basic security system so I can't really compare or say it's better than "X" company but definitely works for a mother of 4 who wants some added peace to her life! My husband is gone a lot and he likes being able to check what's going on in and outside of the home thru the Pulse monitoring app. This is how I got him to buy the system for us in the first place ;).
To make sure you’re getting the best-value system for your money get quotes from up to 5 companies first. Ask each of them to do a risk assessment on your property to see what areas of security need addressing and why. This on-site inspection should be free of charge. Never accept a company who says they don’t need to visit your property to do an inspection.
It’s easy to see why SimpliSafe is a crowd favorite—especially among renters. Its no-contract, DIY approach caters to families on a budget, and it’s endorsed by money whiz Dave Ramsey. It’s a solid home security choice, but the lack of home automation features keeps it from rising higher on our list, though it did recently add a security camera to their offerings.
ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
Even though ADT offers home automation, it’s only included with the Premium Protection with Pulse package. This can be frustrating since home automation is a major selling point for most home security providers. The Premium Protection with Pulse package’s starting price is also pretty costly. And, on top of the monthly rate, you’ll have to purchase smart devices like locks, cameras and lights separately.
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?
My home was broken into and burglarized some years ago . I decided that I had enough and got a security system from ADT. It was the best decision I’ve ever made . I got great service for a good price . I finally could leave my house knowing it would be okay . I rent now out in the country and have no problems .I plan to buy a home soon and I will definitely use ADT again! Home security is all about having peace of mind . In this day and age it’s a must !
My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!
We’ve had the ADT system for over 3 months now.  No problems at all.  Last week my “big alarm” went off.  I didn’t shut my door leading to the garage tight enough (a problem I have with that door if I don’t deadbolt it) and after I left the house, the “big alarm,” as I call it, went off.  ADT called my house. I was not home.  Then they called my cell phone and told me my alarm was going off.  I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault.  I didn’t shut it properly.
Protect Your Home’s third plan is called ADT Pulse Monitoring. It costs $52.99/month, or around $13/week. In addition to everything in the previous plan, ADT Pulse Monitoring also includes Home Automation. With home automation, you can use the ADT Pulse App to stay connected to your home security system anywhere at any time. Arm and disarm your system, monitor your home and receive real-time updates and notifications while away from home.
Finally, ADT has a direct partnership with SmartThings that is based on the ADT Security Hub, a 7-inch touchscreen control panel with a built-in siren, battery backup, and a cellular chip. Instead of using your existing sensors, you will need dedicated SmartThings-ADT sensors. These hybrid sensors are the only sensors compatible with the ADT Security Hub. That said, you can add existing SmartThings sensors to the ADT Security Hub, but ADT will not monitor them professionally.

I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!
Many times agreed to vist me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. Sensors falling and activating the alarm causing the cops to come to finally find out that the sensor simply fall from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424.23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds- which they hadn’t, I checked. Recently, I spoke with a representative of ADT, followed up by a manager. The rep stated that she has numerous notes showing my attempts to get MY money back. The manager basically said that I was owed the money, and after a brief hold, advised that they owed me nothing. It’s been 8 years!! I think I’ve been more than accommodating. I’ve also kept notes, recording dates, times, names, and the info discussed. ADT you’re the theif that I need protection from.
THE LIGHT CAME ON UP BY THE GARAGE THAT MY HUSBANDS BUSINESS WAS IN EARLY MORNING STILL DARK OUT I KNEW SOMETHING WASN’T RIGHT I RAN UP TO SEE AND SURE ENOUGH ,A KID WAS TRYING TO GET INTO OUR BUSINESS HE SAW ME AND GOT ANGRY AND BECAME VERY VIOLENT TOWARDS BE FORTUNATELY IT HAD SET OF AN ALARM TO OUR LOCAL COPS AND THEY WERE ON THERE WAY SO I TOLD HIM THAT AND HE TOOK OFF REALLY QUICK LEAVING ME ALONE NO LONGER HASSLING ME. THE LOCAL POLICE CAUGHT UP WITH HIM SHORTLY AFTER, AND HE WAS TAKEN TO JAIL. HE HAD A WARRANT OUT FOR AN ASSAULT TO A WOMEN IN WHICH SHE WAS 9 MTHS PREGNANT. HE HAD REALLY HURT HER BAD. I THANK MY LUCKY STARS EVERYDAY FOR OUR ADT 🙂
Temperature costs can add up, especially in winter and summer seasons, so it’s a good idea to turn off the heat or air conditioning when no one’s there to enjoy it. You can remotely adjust the Nest thermostat with the Pulse app. That way, when you’re leaving work or school, you can kick on your climate controls so the atmosphere is perfect by the time you get home.
ADT supports a range of other security cameras including indoor cameras should you want one, so you can talk to your technician about different options if the base cam doesn't suit you. Overall, it's been fine for my needs and I'm considering installing another external one at the rear of the house. This is something that'll require a call to ADT and an installation and service charge, but after that, the cam will be fully integrated into the Pulse system. You can even install your own hardware, if you like, though your mileage will vary as to how deeply you'll integrate with ADT's software without help from a company technician.
It’s easy to see why SimpliSafe is a crowd favorite—especially among renters. Its no-contract, DIY approach caters to families on a budget, and it’s endorsed by money whiz Dave Ramsey. It’s a solid home security choice, but the lack of home automation features keeps it from rising higher on our list, though it did recently add a security camera to their offerings.
There are two types of glass break sensors: shock sensors and acoustic sensors. Shock sensors detect vibrations when glass breaks or shatters, while acoustic sensors are designed to detect the exact sound waves of breaking glass. Both are efficient, but the acoustic sensors can monitor a wider area, such as large bay windows or sliding glass doors.
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