Some DIY systems are self-monitored, which means you'll receive alerts when devices are triggered, but it's up to you to contact the local authorities if there's a break-in or a fire. However, DIY vendors are increasingly offering professional monitoring services; some require a contract and some allow you to pay as you go so you're only being monitored when you need it, such as when you're away on vacation.

This is the worst company around . Very poor service fought with them for over 2 weeks to transfer to new place. They set appointments then never show up. This started April 21 they finally showed up April 30 to remove the system put it in a plastic bag handed it to me said I will be back at 9 AM May 1 to install at new house. For the 4 time it was a no show. Finally showed up May 10 and half ass installed it. As of today we still up able to use it. I also found they charged my account. Whatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and family. ADT you are more then welcome to call me you have the number but you will not like the conversation. I give the same respect you give to me. So you know that it going to be a crappy conversation to match your crappy company service.


We had ADT service for about 3 years in Columbus, OH. We “tested” the system several times, when our cat would accidentally set it off, or when we would by forgetting to turn it off and then opening the door. And every time the company quickly contacted us, always very professional and calmly asked for our security code. I felt very confident that in a true emergency they’d be just as responsive!
The camera's auto-record function is based on motion sensors tuned to ignore small animals. The cam will record a 30-second video clip, then pause for four minutes before it records again. Auto-recorded clips are stored in ADT's Pulse cloud and can be accessed via the Pulse app. The camera operates at 720p resolution and you can record either a manual video or a still snapshot using the Pulse mobile app. All video clips, your own or the ones the camera takes automatically, are stored in ADT's cloud for 30 days. If you want to download anything to save long-term, it's doable, but only using the ADT web portal, not the mobile app. All this functionality comes with your Pulse service contract, none of it costs extra. You can check out the night vision image quality in the screenshot below.
I mean what do you want from them? Ask yourselfs what do you do for a living? Ill give you a little food for thought( your a bartender/ owner you are running a special for miller light draft at 1 dollar a glass. I come in and say I want jack and coke. You charge me 5 dollars and I complain, scream whatever that it say’s 1 dollar.) Are you F*ing kidding me? READ the advertisment!
** Information used for home security alarm system comparisons was obtained November 2016 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
This will depend on which option you choose. We were able to find that most, but not all, ADT packages require a landline. For an added cost, you can have the ADT Cellular Guard technology monitoring package with Remote and Video service levels. Basically, your control panel will be equipped with a cellular chip. You won’t have to choose either a landline or cellular connection—you can simply have the cellular as a backup in case something happens to your landline.
Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!
Don’t expect to get a firm cost for service and equipment from a web chat. Without seeing your property, a sales agent can only estimate. Your home will specifically need to be evaluated by an ADT installer—which is free. Some may view it as an upselling scheme to get you to buy more stuff you don’t need, but we’re actually grateful that they provide someone who can point out weak spots in our home we might not have thought of. Plus, you can always say no to additional sensors you don’t want then.
Frontpoint offers three monitoring plans: Protection, Interactive, and Ultimate. Our tester opted for the Interactive plan but ended up dissatisfied with its lack of live video surveillance. When she received an alarm notification while on vacation, she had no way of gauging whether her home had been broken into or if her cat had managed to trip the sensor. It turned out to be a false alarm — one she paid the local authorities $150 for.
Again, all of the issues that we encountered in the first few months were frustrating, but taken individually (or even collectively), these issues wouldn’t necessarily compel me to persuade consumers to NOT use ADT since most of the technicians and customer service agents which whom I interacted generally appeared to have good intentions to help customers and to provide good customer service.
ADT’s security system provided peace of mind when I was a single parent with my two daughters. I could go to bed at night and feel that we were all very safe and well protected. The sense of security allowed me to rest each night knowing we were all protected. One of the best things in using ADT was that I never had a “false alarm” while using their services. I had heard of other services that would often give false alarms frightening everyone in the house. This never happened with ADT. When someone in the house would forget to unset the alarm and open the front door making the alarm sound, I always received a call promptly to make sure everything was okay. I was always asked for our password, also. When the responder was satisfied that all was well in my home, they never acted as if they were irritated with my own error. ADT provided great service. I am currently moving into a new home within the next two weeks and have chosen ADT again to use for my protection services.
Their Pulse app control is what I like best. I'm sure there is better equipment out there but the app ties in nicely with everything. Can add multiple accounts, see a log history of when the alarm system was turned on and off and by who. Can take a peek at the cameras during work to ease my mind that nothing is going on at home that I should be aware of. Good deal for $55 a month, a lot better than getting with a local company like I've seen my neighbors do just to switch to ADT a few years later.

Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.
Fortress Security Store offers a variety of sensor options. We can help to protect your home or business from burglars, fires (through detection of smoke), gas leaks, and water leaks. internal Antenna Sensor design allows for easy installation in a variety of circumstances. If you are looking for an inexpensive customizable system you've come to the right place.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.

If you get outdoor cameras installed with their Pulse system make sure you check that they are in the positions you want. My sons Mongoose bike got stolen and the camera's didn't capture it because they weren't positioned right (so we have nothing to present to the police dept.) Rookie mistake on our end, have adjusted things and next time bad guys swing around I'll get them.
Think of the Basic packages as “monitoring + alarms and sensors” and the Pulse packages as “monitoring + alarms and sensors + home automation.” These ADT monitoring packages range in cost from $27.99 through $58.99 per month; you can add additional equipment and service so everything is customizable to your home. To put that in perspective, ADT costs less than most cable TV packages while potentially saving hundreds, if not thousands, in damages.
They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!

Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!


My father’s house is wired with ADT security and one time a thief broke into his house while he was away. ADT sent a alarm message to him and he confirmed that a trespasser must have been in his home. The police were called but the thief left before they could catch them. Regardless it scared the thief away and he ended up not stealing any valuable electronics or keepsakes. ADT has always had friendly customer service and the installation was quick and easy. My dad has been very satisfied and because of his good experience I plan on installing ADT in my new home. Although it costs money to install I believe the money is well worth the investment to protect your valuables and make your home safer. I would recommend ADT for any home. You never think theft will happen to you but when it does you want some security system in your home; trust me.

My husband was the warden at several prisons in our state, and so we lived in housing on the prison grounds. Surprisingly, it was a safe, secure, relaxing environment. When he got promoted and we moved back into the house we owned “in town,” we left the “gated community.” It was much different, and we felt a security system would lend to much needed peace of mind. The system we got was easy to use, install, and works very effectively for a reasonable price!
1$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty.
×