Today I had my 14th visit from ADT since I got their system in June. This is after they replaced the entire system one month ago. There is yet another problem and they have to come out next week again. Please DO NOT buy anything from ADT. I payed $3,000 up front and $67 a month for nothing. I can’t get out of the contract unless I pay another $1,000. Anyone but ADT.
The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
ADT’s service is made of up equipment backed by monitoring. Their equipment is primarily made by Honeywell and DSC, two of the largest home security equipment manufacturers. The base of the system is the control panel; ADT typically uses the DCS PC 1500RK keypad or a PC 1500. The control panel communicates with sensors which are organized into zones and can protect different areas of your home. They offer PIR motion detectors, smoke detectors, heat sensors, glass break detectors, external sirens, indoor sounders, home security cameras, reed switches, and more. One of the most convenient devices is the key fob, which allows you to arm and disarm your home security system with the click of a button. The High-Decibel Alarm Siren is also worth mentioning; it signals not only threats from intruders but also fire and carbon monoxide.
I canceled my account with ADT back in June, and it is now November and they are still sending me voicemails, invoices, and threatening to send me to the debt collection agency!! Every two weeks, I call ADT so that THEY can FINALLY cancel my account, and EVERY SINGLE time they apologize and assure me that the account has been closed and that I will no longer receive emails, invoices, and threats. BUT not even 48 hours later, I will still be receiving calls, voicemails, emails, and threats.
I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.

Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
**The Visa® Reward Card is issued by MB Financial Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Visa® Reward Card is provided by SafeStreets USA and is not sponsored by ADT Security Systems. Limit one Visa® Reward Card and system per household. To be eligible for the Visa® Reward Card you must be a new SafeStreets USA customer, have signed a 36 month monitoring agreement and complied with the redemption instructions.
First, you can choose a dual-element sensor that can tell the difference between a pet (weighing up to 100 pounds) and a human. This requires two beams to be triggered at the same time in order to sound the alarm, which is difficult for your pet to do unless you have more than one and they’re prone to fighting or playing. Alternatively, you could choose to place beams high enough above the floor so as to avoid detecting your pets – creating “pet alleys.”

Most of our testers had positive things to say about living with their home security systems. They reported that their systems improved their overall peace of mind. If you’re prone to fretting late at night or while away on vacation, home security systems deliver on their promise of reassurance. That’s not to say there weren’t annoyances — which can become major sore points if you’re interacting with your system every time you leave the house. LiveWatch’s piercing, impossible-to-mute beeps drew complaints from one tester, as did Link Interactive’s inaccurate digital display. Others, like Vivint and ADT, were easier to incorporate unobtrusively into our daily routines.


I’ve called ADT for service or explaination of certain items, can say that I was pleased with the rep or the reasoning for why the issue is what it is but I have to be opened minded to quidelines and policies of a structured company. We give the rep a hard time because we want stella service be “customer is always right” but we can be horrible consumers then the rep rebuttal is on the deffensive so we will not meet that common ground.
It's also important to note here that there's no direct connection between ADT Pulse and ADT Canopy. The Pulse service provides security and automation to your home that you can access and control via the web and your Pulse mobile app. Canopy is a personal and mobile service that integrates with other smart home devices or various Samsung wearables and basically gives you threat protection and access to ADT's emergency dispatch services on the go.
Yes and no. You're paying that monthly for storage but you have no monitoring setup. No guarantees and other things unique to ADT as well. Security cameras don't act as a full home security system; the two are actually usually bought and used separately. Most people add security camera systems as an added measure of security on top of their monitoring provider. You could go with the basic ADT plan for the alarm system and then add your own camera system (different brand) rather then paying the higher Pulse tier fee. This would be ideal for most people looking to both and still save money in your situation.

I have had ADT since 2002 and as of today I'm canceling the service! After a recent move, they tried charging me more money for less equipment, sent me a bill for over $400 because of "early cancellation" although I had an appointment scheduled for a new installation, and removed a payment from my bank account after the service had been discontinued. They gave us a huge hassle for stopping service at a house we no longer lived in! Anything (equipment changes, moves, etc.) starts a new three year contract. In the amount of time I have had ADT services, I could have bought and paid for multiple, more cost effective services, not to mention the level of customer service. I am done!
I'm fortunate enough to live in a house I spent a lot of time in while growing up. It has an old security system that hasn't had service for years. I remember watching a crew of installers come and drill holes into doors, window frames, and fish wire through the drywall for the motion detectors. It took two people an entire day and many tools to install the now-archaic system.
The ADT Traditional tier offers only theft and burglary protection hardware, while the Remote tier builds on that to include fire, smoke, and CO2 detection. The Remote tier includes the ability to arm and disarm your alarm via the web, receive email and text alerts, and adds the use of CellGuard backup, which provides a cell-based data and communications link in case your primary internet fails. The Control tier takes everything from the previous tiers and adds the basics of home automation, including climate control, lighting and appliance control, an upgraded touch-screen keypad, and remote (smart) door locks. Finally, the Video tier adds real-time video security and other optional extras like additional keypads if needed.

The ADT Pulse control panel is an effort to compete with Vivint, which solely uses proprietary gear—a fact that has historically separated Vivint from the rest of the pack. While we find no problem with the standard equipment from most providers, we do like to see proprietary equipment designed with the whole system in mind, plus they look a bit more sleek. The ADT Pulse is definitely easy on the eyes compared to the standard panels, but is it any better?

ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.


As stated, ADT supports a wide variety of other devices, including not just lights but also appliances and garage door openers. I didn't install anything on my garage door as it's essentially a large storage unit right now so I simply want to keep it locked. It's important to note that if I had wanted ADT to automate it, the company wouldn't have installed a new garage door opener, but just a Z-Wave controller that would allow me to remotely operate the opener using Pulse. This is a similar procedure for how ADT will automate your home's other appliances, should you opt for it. What's nice is that aside from remote operation, you can schedule events with most automated devices and appliances, so your home can literally perform basic tasks, like turning the heat up and down for your departure and return after a trip, letting the cleaning crew in Tuesdays at noon if you're away, and turning the front porch light on just before you get home from work every night.
When I lived at home with my mother we had the ADT system and never had a problem, no break-ins, and no potential break-ins either. Unfortunately, I did not follow suit and get the system when I moved out on my own and my apartment was burglarized this past year. I feel like if I would have had the system there is NO WAY my apartment would have been broken in to. These systems really do thwart robbers from entering.
In the end, I wouldn’t say they are a scam, but I would say they are highly overpriced for what you get, and they seem to want to take advantage of any situation they can (single females, older people, parents who aren’t willing to have a weapon in the home).  The techs didn’t seem to be the most knowledgable either.  I’ve since spoken with SecureWatch who has guaranteed enough sensors for all of my doors (not just some) and several windows on the back of my house (all I really wanted) for only the $99 install fee plus taxes! Their monthly rate for the same service is also $5 less a month.  The tech has already been out to check out the house and see what I need and made some very helpful suggestions about security in general.  He didn’t try to upsell everything in his vehicle either.

Unlike our other top picks, Canary doesn’t have a backup cellular connection. Instead, it will give you a notification if it goes offline. The well-designed app does an effective job alerting you — just keep in mind that after letting you know of the situation, you will be powerless to do anything but return home. You’ll still be flying blind if the Wifi goes out in your house.
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There are several types of motion sensors out there, the most common being PIR (passive infrared) sensors that detect body heat. These sensors are ideal for home security use as they are cost effective and work well indoors in any lighting environment. Active motion sensors emit microwaves to detect movement and are better suited to harsh environments, including outdoor use, but are prone to false alerts due to wind-blown debris. A dual motion sensor combines both active and passive technology to reduce false alerts and provide an extra measure of reliability.

3. I understand the security reasoning about not wanting to disarm the system via routines, but you should be able to arm it via one. Case scenario I have an Inovelli scene enabled light switch by the back door. Right now, I have it programmed when we are leaving the house two presses of the switch off activates my goodbye routine which turns off all the lights, TVs, sets the thermostat to away and sets a timer for the door locks for 30 seconds. It would be nice to be able to arm the alarm to stay or away from this routine, instead of having to get the app out to arm it.
I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don't feel ripped off by their pricing although I'm skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.
Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!

**The Visa® Reward Card is issued by MB Financial Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Visa® Reward Card is provided by SafeStreets USA and is not sponsored by ADT Security Systems. Limit one Visa® Reward Card and system per household. To be eligible for the Visa® Reward Card you must be a new SafeStreets USA customer, have signed a 36 month monitoring agreement and complied with the redemption instructions.
The camera's auto-record function is based on motion sensors tuned to ignore small animals. The cam will record a 30-second video clip, then pause for four minutes before it records again. Auto-recorded clips are stored in ADT's Pulse cloud and can be accessed via the Pulse app. The camera operates at 720p resolution and you can record either a manual video or a still snapshot using the Pulse mobile app. All video clips, your own or the ones the camera takes automatically, are stored in ADT's cloud for 30 days. If you want to download anything to save long-term, it's doable, but only using the ADT web portal, not the mobile app. All this functionality comes with your Pulse service contract, none of it costs extra. You can check out the night vision image quality in the screenshot below.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates may apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.
Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.
Additionally, devices that connect via Wi-Fi, such as security cameras and smart door locks, can be hacked to gain access to your home network. A skilled hacker can then use your Wi-Fi devices and other network resources to carry out Distributed Denial of Service (DDoS) attacks against larger networks. Perhaps even more disturbing is the idea of some stranger monitoring video from your indoor and outdoor security cameras.
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
The only major downside to Pulse is price and its three-year service contract. When compared with other players, like Vivint or Frontpoint, the pricing structure is similar in that there's an upfront installation cost you can pay all at once or spread across the first three months, and then a monthly cost for maintenance and monitoring. If you compare only prices published on the web, then ADT Pulse looks very competitive. But in practice, if you opt for the higher end of the tiering scale and a modified system with a bunch of devices that aren't included in a basic tier package (and ADT will steer you that way), your price will quickly balloon. In my case, I wound up with an excellent all-around solution, but an eyebrow-arching upfront cost of $3,276.79 and a monthly charge of $63.89, which makes Pulse the most expensive solution we've tested to date.

We previously had ADT and having this service provided us with a great peace of mind. We moved into a rental property approximately three years and now have no home security provider. We plan on purchasing this home and I can tell you the first thing we are going to purchase is ADT again. The only reason I gave this review a 4 star instead of 5, is because of the delay in response time when we do not respond. The Home Security Provider first calls us to confirm then calls police. By the time the police receive the alarm there is several minutes in delay. If help were needed right away, I believe it could be a little bit of a downfall – however, overall I know that my home is protected and even with a few minute delay – know that help would be on the way.

Thanks to advances in wireless connectivity and camera sensors, interior security cameras are more and more affordable for those with a small budget. Better still, many budget cameras have a small form factor to keep them out of the way from prying, unwanted eyes that may enter into your home. The EZVIZ Mini O combines a quality 720p with two-way talk feature all for a very low price.
Home automation may not be something you’ve considered, but many home security providers offer it with higher-tier packages. Not everyone needs complete control over their lights, locks, and robovac, but home automation comes in handy if you travel frequently or desire complete convenience. Before choosing a home security package, think about your smart home needs and if this technology may be something you’ll want in the future.
When you consider home security, consider who you want to be by your side when selecting 24/7 security services. ADT not only offers the best in home security and alarm systems, but for over 140 years ADT continues to remain the name for the most tested, trusted and proven security systems available to you. ADT home security can help safeguard you, your family and everything you have worked so hard for from an uncertain world. Learn about 24/7 security services that can help protect your home, your family, and everything you own - call us today!
ADT is not an honest company. Worse company ever. Very bad customer service , useless and they toss you around from one vendor to the other!End result nothing we can do , just pay your bill and shut the hell up.I would never recommend this company to anyone and I will make sure my comments are showing on every social media .Bottom line, they don’t tell you that you are locked in a 3 year contract ,and if you relocate , they will renew your contract for a new 3 years term!What a rip -off.
For those shopping for home security systems, you can get started with ADT-Monitored Security for just $28.99 per month for its Traditional package. These fees are is slightly lower than the majority of security companies out there. This service comes with limited features but each security system comes with 24/7 ADT monitoring service for fire, carbon monoxide, flood, and burglary and a 6-month money-back guarantee. If during this time, you are at all dissatisfied with the service that ADT provides, they will refund you the installation charge and any monitoring fees you’ve accrued.
Many of ADT’s higher-end home automation offerings are customizable (although this will affect your final price). There’s a vacation mode that arms the system, keeps a steady temperature, and turns lights on and off to suggest that someone’s home. You can also set up situational operations. For example, if the sensor detects a fire, you can automate doors to unlock and the air conditioner to shut off, slowing the circulation of smoke.
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.
License Numbers: Safe Streets USA License Numbers: WA – SAFESSU854P8, EC – SAFESSU846BO, OR – 208546 CLE429, NM – 387294, TX – B18742 ACR-2072317, CO – 2015-BFN-0008204, AL – BA13-99 AESBL #993, AR – BAE20110029 Safe Streets License # CMPY.0002025, CT – CLELC.0185208-L5, DC – BL602511000104, DE – BA11-201, FL – BAEG13000404, GA – BLLVA205866, IA – BAAC0129, IL – BA127001452, IN – BALAC000190, MD – BA1071680 01981855, MI – BA3601206276, MN – BATS02343, MS – BA15013023 10429325, NC – BL624CSA, NJ – BA34BF00018800 13VH06160200, NY – BA12000302109, PA – CLPA 024334, SC – BABAC 13455, TN – BA0000-1611, VA – BA11-6617, WV – BAWV047939, NV – 0081024, AZ – 302967 19898, LA – F2164, OK – AC440557, UT – 9439243-6501, CA 5685; ASC Security USA License Numbers: CA – ACO5314
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