Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!

The actual alarm system works well. The alarm is a good volume such that it will wake you up but won’t leave your ears ringing. It is fairly easy to learn how to use and operate. However, if the alarm does go off and is not cancelled, the phone operators that call rarely follow the protocol they are supposed to They are supposed to verify your identity and use a passcode to ensure you are not being held under duress, and this was rarely done. Sometimes there was a very long time gap between the alarm going off and getting a phone call to check on our safety. Overall, the system is great if you are home in the house and want alarms for your own alert, but don’t rely on the phone operators to help in a true emergency.

Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.
** Information used for home security alarm system comparisons was obtained November 2016 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
"When we saw there was an upsurge in break-ins near our home we decided to compare some of the different home security companies, and ended up going with ADT. Choosing ADT to keep our home and family protected was the smartest choice we could have made, so now we don't worry as much as before since we know we're protected by a company that's always keeping an eye on everything 24 hours a day. Thank you ADT!"
Temperature costs can add up, especially in winter and summer seasons, so it’s a good idea to turn off the heat or air conditioning when no one’s there to enjoy it. You can remotely adjust the Nest thermostat with the Pulse app. That way, when you’re leaving work or school, you can kick on your climate controls so the atmosphere is perfect by the time you get home.

My husband and I recently had a security system and carbon monoxide monitoring system installed in our home in Radnor Township. We cannot speak more highly of the customer service we received from our technician, David, and how easily the entire process of receiving the install was. From the initial phone call to having David explain how to set the alarm, everything was conducted professionally and with the utmost attention paid to having us both understand the system. We wanted an excellent security system for peace of mind and we can, without a doubt, say that our minds are entirely at peace! Many thanks ADT!


Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
Hey Steve., Your right that the Pulse app is a big selling point for most customers. I think what she meant by that is that when the app isn't functioning; your security system still is and monitoring is working. That is the core and luckily during the Pulse app updates the primary function (being monitored 24/7 by ADT) is still in LIVE mode. Thanks and best of luck, we have heard it's back to working smoothly.
Within each of ADT’s three package options, you’ve got various ways to upgrade or modify to better match your specific needs. Also, while ADT is known for offering high-quality equipment, if you are planning to lease it or you have your own equipment and you want to just obtain the monitoring service, the plan starts at a very competitive $19.99 a month.
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