Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?
This particular Shield system comes with the SimpliSafe base station (which plugs into the wall), six entry sensors, two motion sensors, a keypad, and a key fob so you can easily arm the system when you leave. Like many other systems on this list, SimpliSafe doesn’t require any tools to install. Just stick the sensors to your windows and doors, pair them with the mobile app, and you’re ready to go. SimpliSafe sells additional sensors so you can expand your system as needed. It is compatible with Amazon Alexa. 
A big reason LiveWatch doesn’t rank higher on our list is its warranty policy. Although LiveWatch technically offers a free lifetime equipment warranty on its Plug & Protect hardware, it advertises only a two-year equipment warranty. A representative from LiveWatch explained to us that you have to ask for the free lifetime warranty, or else it will default to two years. Be sure to claim your free lifetime warranty if you decide to go with LiveWatch.
I installed all of the included hardware and monitoring devices, which includes two window or door detectors and a motion detector. After a week of receiving motion alerts in my home, I disabled and removed motion detector from my account. I have a couple of security cameras in my house, both of which also alert me on my phone to any motion, so I wasn't afraid of missing anything related to movement.
If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
Home automation may not be something you’ve considered, but many home security providers offer it with higher-tier packages. Not everyone needs complete control over their lights, locks, and robovac, but home automation comes in handy if you travel frequently or desire complete convenience. Before choosing a home security package, think about your smart home needs and if this technology may be something you’ll want in the future.
Anything connected to the Z-Wave hub can be controlled via the mobile app. Lights can be turned on and off, smart locks can be activated or unlocked, and thermostats can be set on the fly. You can give as many people as you want access to your Pulse app, each with their own access code, though there will be only one primary user who has total access to all functionality via the Pulse web portal. You can also give different users varying levels of access to which systems they can control and even when they can get into your home.
Many of ADT’s higher-end home automation offerings are customizable (although this will affect your final price). There’s a vacation mode that arms the system, keeps a steady temperature, and turns lights on and off to suggest that someone’s home. You can also set up situational operations. For example, if the sensor detects a fire, you can automate doors to unlock and the air conditioner to shut off, slowing the circulation of smoke.
As you can see, the control panel isn't as pretty as Vivint's, but Vivint expects you to do more with its panel than ADT does. The Safewatch has a monochrome touch screen and a somewhat arcane menu structure. You can select zones to be disarmed while leaving other zones armed (though I didn't enable this in my house). Key system functions are performed with a four-digit security code in addition to a menu command so the system isn't vulnerable to just anyone standing in front of it. The panel has a lot of other functionality, including the ability to adjust your lighting and appliances from its menu and even check weather, traffic, or news. But in the end you'll likely use it mainly for getting in and out of your house. The menu system is rich, but the ADT master web portal and the Pulse mobile app are far easier tools to use for working with your system. You won't even need to punch in your alarm code if you opt for one of the Safewatch's bundled fobs.
A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.

Vivint Flex Pay gives you the option to purchase your equipment up front with no added monthly cost—and no contract—or to finance the equipment interest-free over a 42- or 60-month contract. We think it’s awesome that Vivint gives you multiple options, but you should know that even though choosing a contract means you pay less upfront, you’ll have to pay 100% of the remaining contract if you cancel early.
Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
I contacted ADT twice. The first time simply as a customer, since I'd just moved into a new house and wanted a full home security system. ADT sales recommended its Remote tier, and I agreed, though there are other tiers to be had (see below). I also investigated SimpliSafe, but had a not-great experience with its customer service, and was heading back to ADT when the opportunity arose to review the Pulse system for PCMag.
Licenses: AZ ROC-260776(dba:ADS Security); CA ACO6051; GA LVA004409; TX B-16117; CA Home Security Alarm Company operators are licensed and regulated by the Bureau of Security & Investigative Services Dept of Consumer Affairs. Certain content is the property of ADT and used under license. The ADT and ADT Authorized Dealer logos are registered trademarks of ADT LLC. and are used under license.
Other things to consider when building out your DIY system include placement of the hub and any security cameras. The main hub usually requires a wired connection to your router, although there are wireless systems out here. Either way, it should be in close proximity to your router for optimal connectivity. If you're installing a system with a touch-screen panel, make sure there's a power outlet nearby. Most indoor and outdoor security cameras run on AC power and will require access to a wall outlet. While this isn't much of an issue with indoor cameras, outdoor camera placement will largely depend on accessibility to a power supply. If you don't have a GFCI outlet nearby, you'll have to install one or be prepared to drill a hole in your house to snake a power cable through to an indoor outlet.
The systems monitored by ADT use hardwired and wireless equipment to detect home invasions and guard against environmental damage. The system can also be installed to communicate wirelessly or by landline with the monitoring centers. Plans offered by ADT range from $37 to $53 per month. ADT requires customers to sign a 36-month contract (24 months in California). However, if the customer is not satisfied and meets the requirements, they can get a refund of all installation costs and monitoring fees up to 6 months after signing the agreement.
A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.
ADT, like other security companies, will not charge you for interactions or calls. However, if you get multiple false alarms called from your residence, you may have to pay fines to the city for taking up police officers’ time. But we wouldn’t worry too much because ADT will test your system for flaws after installation, thus reducing the potential for false alarms.

I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!


While you can learn a lot by reading the ADT reviews on this site, you won’t have as much luck on the official ADT website. The security company is not very transparent about the pricing of the plans or equipment. For example, you are unable to see at a glance the price of motion detectors, additional control panels or carbon monoxide detectors. Potential customers should also be wary of what prices are shown. There are often additional fees that will raise the total bill when all is said and done.
I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.
I use ADT in all of my tenants homes and they like it. I have a influx of new tenants constantly so each time that happens I change the alarm code and make them a new user login on the ADT pulse app. I realize most people won't need to do all of this extra work when it is just them using it. If it can hold up in rentals it is definitely a worth-while security system!

At that point I went through ADT's PR department and was put in touch with a different representative who was unaware of my initial outreach as just another customer. What impressed me later, however, was that even though I went through the consultation twice, both were equally thorough, professional, and both representatives recommended similar core security capabilities.

They will not stop their auto payment system and are overcharging us too. They will not stop their services until I respond to a email that came 1 week after my first call but I didn't see it before it expired. We are being charged more than contract price too. When I called again today, just like my first attempt, I was in hold for over 20 minutes. Again, I was told to expect an email and respond to it before they will cancel their auto pay. WHY SHOULDN'T THEY STOP THEIR SYSTEM? I told my wife that I guess we will have to close our bank account and move our money someplace else!
Netgear Arlo Pro: The video resolution and frame goes for 1280×720/Variable, up to 24fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet with 8 IR LEDs. Connectivity measures at 802.11n Wi-Fi, 2.4GHz. The Netgear Alro Pro comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, quick installation, clean, intelligent interface with rich set of features, excellent video capture, very good audio quality, flexible scheduling, geofencing tied to your phone’s location, Samsung SmartThings and IFTTT integration, and very generous cloud-subscription plans. The cons are can access from only one device at a time per account, no continuous-recording option, and
GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.
Even though they tend to be more expensive than unmonitored systems, they do give you peace of mind. That’s because when your system is tripped, a signal will be sent to the company via your phone line, alerting them that there’s an intruder in your house. Within approximately 10 seconds you’ll receive a phone call from the security company (via the intercom system or your telephone), where you’ll be asked to verify who you are by using an authorization code. If you’re unable to do this, the police will be sent straight to your home.
The majority of home security companies recommend or require you to call when ordering your service. We recommend this too, as you can often get a lower price by discussing your quote with a salesperson. Sometimes home security systems require an installation fee, equipment fees, or an activation fee. It’s quite common that special deals can waive or lower those. In fact, sales reps from eight of the nine security companies we considered offered us a discount over the phone — we didn’t even have to ask.
I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint's base package. Even though it was a slower start, I am one satisfied customer.
ADT uses security equipment by Honeywell, GE, and ITI. Warranty only comes if you buy a Quality Service Plan (QSP). With QSP, there is no extra charge to replace or fix faulty equipment in the first 90 days after the installation. After that, you receive free replacement parts and repairs only if you continue to pay for the QSP. Plus, any service trip costs about $25 depending on your location.
I like that my rate hasn't risen in the past 5 years I have been with ADT. I just called in to upgrade to Pulse and it took alittle bit of figuring out with the customer support but I got it and I only have to pay another 1 time fee for the technician to come and replace my panel and add some new equipment. I'm really excited for it and their cameras are top notch from the research and comparison I have done.
Netgear Arlo Pro: The video resolution and frame goes for 1280×720/Variable, up to 24fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet with 8 IR LEDs. Connectivity measures at 802.11n Wi-Fi, 2.4GHz. The Netgear Alro Pro comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, quick installation, clean, intelligent interface with rich set of features, excellent video capture, very good audio quality, flexible scheduling, geofencing tied to your phone’s location, Samsung SmartThings and IFTTT integration, and very generous cloud-subscription plans. The cons are can access from only one device at a time per account, no continuous-recording option, and

I’ve called ADT for service or explaination of certain items, can say that I was pleased with the rep or the reasoning for why the issue is what it is but I have to be opened minded to quidelines and policies of a structured company. We give the rep a hard time because we want stella service be “customer is always right” but we can be horrible consumers then the rep rebuttal is on the deffensive so we will not meet that common ground.


We appreciate SimpliSafe’s confidence in its own equipment and service. The company offers a 60-day money-back guarantee and a three-year warranty on equipment. To prevent triggering a false alarm, SimpliSafe Home Security provides additional sensor settings: High, Medium, and Low. This allows you to adjust your sensor settings to keep you from accidentally triggering a motion sensor.
All in all, I'd have to say that this is a decent setup. It's a basic security system that is easy to install and that my wife can easily operate. There are a few quirks that I'm not clear as to whether they are solvable or not, but these don't appear to impact functionality. It performs the basic tasks that it's supposed to perform in an apparently reliable manner, so far.
Like many other entry sensors in the kits on this list, these little devices are made up of two pieces connected by a magnet. Attach the alarm to your window or door (one piece on the door, one on the frame) and when an intruder opens it, the magnetic connection separates and triggers a 100dB alarm. Reviewers love this product for its easy installation and budget-friendly price tag.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.

At the end of the install, he goes to test the signal…it cuts in an out (it was cellular).  Two hours later at 8:00, he still can’t get a continuous signal.  He tells me he’ll have to come back tomorrow with an antenna to put in the CLOSET (please explain how this makes sense) to get better signal.  This means more holes in my walls and another tech in my house and another afternoon of mine wasted watching these guys use their tools. Fourth problem I had.
When it comes to monitored security systems, many require expensive and inconvenient professional installation. SimpliSafe is different. This system is as customizable and DIY-friendly as the others on this list, plus, for a monthly fee, it offers 24/7 professional monitoring to give you extra peace of mind. The company’s no-contract monitoring system gets rave reviews from users who feel this is a cheaper and much more flexible alternative to typical security services. When you download the SimpliSafe app, you’ll have full control of your system and the amount of monitoring you receive — you can even customize how you get alerts and which alarm triggers get an emergency response or just a personal notification.
One of the biggest features for any home security system is the ability to sync it with your other smart home devices. With ADT Pulse, you can pair your system with gadgets like smart locks, smart thermostats and video cameras. The biggest benefit is that you can control all of these devices right from your smartphone with ADT Pulse’s app. You won’t stress about whether or not you forgot to lock the front door before heading out — you can lock it on the go with the push of a button.

My wife has been wanting me to have a security system installed since we moved in. When this was announced about a year ago, I thought it was just the product to fit the bill. I've always been a DIY type of guy and I've been looking to introduce some home automation into the house and this coupled the SmartThings hub with the security system so I could knock out two birds with one stone. The ability to be monitored by ADT was also attractive. This is my first


The installer came out and was polite and early. His manager showed up and seemed to rush him through everything. When setting up sensor they mis keyed motion sensor as door sensor which I caught later and had to have adt phone support fix. Then 24 hours later a window sensor fell off window. I reinstalled it and it functions as should now. When I paid for equipment I gave him credit card and I specified I wanted the monthly billing going to different card. He had both cards and whether he didn't enter is right or just didn't care it all ended up on one card. Low and behold a month later I have a hard pull showing up on my credit report. So now I have involved equifax credit bureau and have contacted defender security directly who was supposed to review things and get back to me in 24-48 via phone call and send letter via usps. After 5 days I had to call back to find out that they sent a letter and the person I was speaking to couldn't help me any further.
I was satisfied with ADT and as a single woman, my security system gave me the peace of mind I needed to relax in my home with out fearing for my safety. I also enjoyed knowing that when I went on vacation, my house was secure. Many advances in home security systems have been developed since I had my system though and I would love to see what is available now with closed circuit cameras etc.
GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.

Protect Your Home is an industry leader in home security providing quality care 365 days a year. As one of the largest home security companies, providing ADT-monitored security all across America, we strive to combine both safety with affordability. We set the standard for ADT-monitored home security at a low price of only $7 a week. And, when it comes to your family’s safety, ADT-monitored security will provide you with the necessary equipment to grant you peace of mind while you’re home or away. Regardless of which home security package its your needs, rest assured knowing Protect Your Home is in your corner.

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