ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.
Worst service ever. Was told that I would be quoted one thing when I ended up having to spend much more. Have been trying to get reimbursed for over a month now. Also spoke with someone on the phone and I expressed my frustrations and they literally laughed at me. I will never go with this company again. After my contract is up we will be done.Read More
You’ll also get 2 keychain wireless remote controls so you and a second family member easily operate the security system from anywhere on your property (up to 100 feet away) and in case of an emergency sound the siren immediately and dispatch the police with just the press of a single button. (Full 3-seconds delay on panic function to reduce false alarms).
ADT uses a hard-wired home security system which communicates with the monitoring station through a landline telephone connection; however, customers can also add a cellular backup to a hardwired system or pay an additional fee to use cellular communication as the primary monitoring. ADT maintains six monitoring centers in different regions of the country. With multiple co-locations and system redundancies, ensuring uninterrupted monitoring in the event of any individual facility outages. ADT offers a wide selection of security equipment and devices. ADT Pulse provides additional equipment and services to support advanced security functions as well as home automation. The control panel uses the Z-Wave platform for wireless communication with sensors and smart devices. ADT Pulse is also compatible with IFTTT (If This Then That) and integrates with Nest Learning Thermostat. The company also offers a Smart Voice Sounder that calls out “fire” or “intruder” based on what sensor has sounded the alarm, and temperature and flood sensors that can protect against water damage from burst pipes. Its ADT Pulse, Smart Home offerings include remote door locks, appliance control, and cameras.
I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.
The Nest Learning Thermostat also requires a separate account with Nest, but unlike the Ring, you can control it with the Pulse mobile app or your web portal even though it's not directly connected to the Z-Wave control. This lets you change temperature and activate or deactivate heat or AC. You can read about the details of the thermostat in our dedicated review, but in brief, it's a slightly expensive but excellent device that not only simplifies your heating and cooling, it also learns your living patterns over time and will adjust your HVAC accordingly for peak efficiency.
ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.
If there is a lightning storm I found out ADT's security system still works for 7-10 days if the power goes out. I didn't find this out until it happened in my area but it made me happy I was with them! Luckily our power was out only 2 days but there was a lot of break ins throughout the city in those 2 days. I also learned when I called them during this time that if one of their monitoring stations goes out in a lightning storm that it automatically reroutes your monitoring to another station.
I feel safer both at home and when I’m away. It took no time at all to get used to the system and set up additional codes for those special people who needed them. So far, I’ve only set the alarm off by accident once, when I tossed open a downstairs window one morning before turning off the alarm. Fortunately, I was close enough to the keypad to stop it almost as quickly as it started. It was a great reminder that the alarm is immediate and LOUD!
There are currently six SmartThings-ADT sensors and accessories. For security, they offer a motion sensor, door/window sensor, and a keychain remote with a panic button. Professional monitoring for intrusion and panic alarms costs $24.99/month. For life safety, they have a smoke alarm, carbon monoxide detector, and a water leak sensor. Professional monitoring for life safety with medical and fire dispatch will set you back $14.99/month. If you want to monitor for both life safety and security events, you can combine the two services for $34.99/month.
I love all of the features with this new system. It’s great for pet owners. I do have to say that it is a little confusing how the packages are displayed online, versus what you can get from the company on the phone, or in person. I currently have the middle tier, but I’m maxed out on ‘points’ for more equipment. I can apparently buy the hardware at full price and install it for it to work, but I cannot get it for free like the rest of the equipment.This isn’t a huge drawback, since I did get free hardware and install, but it’s not stated clearly online. So far everything has been working great, and I’m excited to not worry about break-ins or fires. Wish the contract was not for 5 years. Seems a little excessive.
Hello Florin-We have identified the account with the information provided in your review. The installation was sold and performed by an independent authorized ADT dealer, Defender security. We will be reaching out them on your behalf regarding the concerns that you have had with the installation and would expect a response in 24-48 hours. Should you need to reach them in the interim, you can do so at 1-800-689-9554. Should you need to reach ADt, please email us at AlwaysThere@adt.com. Thank you for your patience. -Gabe
The crew was knowledgeable, professional, and made sure that I understood what was being installed and how to use it. By the time they left, I had everything up and running, had been personally tutored in its use, and had set up basic accounts and access credentials for the main system, the web portal, the remote monitoring software, and the third-party equipment ADT installed for me.
Installation: Some companies offer professional installation while others send you equipment to install yourself. Both options are fine—it really comes down to personal preference. Most companies that offer professional installation don’t charge huge installation fees, and some companies that have you install equipment yourself still charge activation fees.
I talked with a representative about a home security system. As we talked she asked me questions regarding number of windows/doors etc. She told me we would get window/doors sensors (never actually told me how many my mistake for not asking), also told me it wasn't a problem to include an extra key fob and the really great news was we were going to have all this "free" money to purchase anything else we wanted off the service truck. Salesman and installer arrive and we find out that extra key fob was coming out of our "free" money the representative never ever mentioned this fact.
Although all the alarms at my house have been false due to forgetting the alarms were on or accidentally breaking something, all of these were responded to very quickly by very courteous and efficient personnel. I feel very safe in my home when I’m there and very confident that my home is monitored well when I’m away. Tremendously thankful for a wonderful alarm system and helpful staff.
The ADT service has been very accommodating to my home and prompt service has been given when the alarm system has sounded. ADT is a very valueable service to have for your safety. The service technician, Chris was extremely knowledgeable and repaired my service in a very short period of time. I would highly recommend the ADT service for safety in your home. Thank you for your service.
My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.
ADT’s use of local vendors creates some inconsistencies with customer experience. Not every area will have the same equipment or pricing options, and local vendors vary greatly with transparency of pricing and other information. However, even with these inconsistencies, millions of people still choose ADT to protect their homes because it has a long track record of keeping people safe.
One of the drawbacks of opting for GetSafe’s month-to-month contract is that you have to pay for equipment upfront. GetSafe’s one- and three-year contracts include the starter kit for free, and its three-year contract also includes a bonus hardware credit of $250. The starter kit costs $249 and, even though it’s less expensive than other providers’ equipment packages, it could be too pricey if you’re on a tight budget.
The ADT Pulse system was just what I was looking for. The control and app is very fluid (meaning smooth). Camera quality is much higher than any security cameras (such as Swann or Nest) that my friends have, and then you can have one company across all your home automation platforms. Best to do it this way then having to login separate apps for your home security & cameras. Installation was quick and the tech explained everything, better than a DIY option which is becoming the trend.
Every home is different, and so is every homeowner’s security needs. Like most technical services, you can pay for professionals to craft your home security system or you can take matters into your own hands. DIY home security means you customize your device kit, self-install, and then monitor alerts from your sensors and video feed. Self-monitoring is the common difference between DIY and traditional security, but there are plenty of companies that strike a happy medium between both. We looked at providers offering pure DIY as well as those offering professional monitoring, either de facto or as an upgrade.
Horrendous! I would give ZERO stars if I could. ADT failed to do the one thing they were supposed to do!!! ADT sold me on safety and piece of mind yet ADT failed to properly setup the automation and alert settings on my ADT pulse. Today we were burglarized and because of ADT's egregious FAILURE, our cameras did not record the incident and we could not show any footage to the police officer. The burglar just walked away completely off the hook, even with us having 3 cameras plus a RING doorbell/cam. ADT YOU FAILED TO PROTECT OUR HOME!!!!
Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.
Their Pulse app control is what I like best. I'm sure there is better equipment out there but the app ties in nicely with everything. Can add multiple accounts, see a log history of when the alarm system was turned on and off and by who. Can take a peek at the cameras during work to ease my mind that nothing is going on at home that I should be aware of. Good deal for $55 a month, a lot better than getting with a local company like I've seen my neighbors do just to switch to ADT a few years later.
We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
Netgear Arlo Q: The video resolution and frame goes for 1080p/30 fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet. Connectivity measures at 802.11 b/g/n. The Netgear Alro Q comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, trouble-free setup, intuitive, flexible scheduling, unusual level of control over motion detection, scheduling, excellent video quality, generous free cloud plan, and easy social sharing of videos. The cons are single-user mobile app, difficult Custom Mode setup, activity Zones not part of motion-detection controls, and timeline requires expensive subscription.
ADT’s Traditional package is its most basic. A bit pricier than the baseline options offered by competitors, it packs a punch. A $125 upfront equipment fee provides you with wireless keypad entry, so you do not have to worry about entrance into your home. The basic package comes with a $28.99 monthly monitoring fee that includes 24/7 professional monitoring using a cellular connection. It comes with four door and window sensors (with the option to upgrade), and offers fire, carbon monoxide, and flood monitoring services. As noted, this is a significant amount of monitoring for a basic package.