We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.
I recently received a flyer in the mail with my change of address forms from the post office with an ad for Protect Your Home advertising a “free” alarm system with 5 wireless sensors, motion, panel, and key fob with the signing of a 3 year contract. I thought, “Great!” I called the next day and spoke to a very polite sales representative and his manager and was set up to get an alarm installed that very afternoon. I specifically told him, his manager, and the scheduler that I would not be available until after 4pm.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.
Overall, it works great. I tested the camera via the web app, on my Samsung Galaxy S7 running the Android Pulse mobile app, and on my Apple iPad Pro running the iOS Pulse app. Video resolution was excellent across all three views, though it's especially striking on the iPad due to its excellent screen. My only ding is what does and doesn't set off the camera can be a little erratic at times, with cars passing by on the street triggering it, but the garbage man walking down the driveway sometimes not doing the trick. That's only a few feet, however, and anyone traveling all the way down the driveway or walking from the street to the front door has, so far, always been recorded.
We had Adt and then after awhile shut it off. We recently made the decision to turn our services back on and they were amazing! The Adt crew came out to the house and updated our entire system, upgrading our keypad and walking each family member through their own pass code. They made sure we knew how to use their services to the best of our ability. We even got a remote!
As a Contributing Editor for PCMag, John Delaney has been testing and reviewing monitors, TVs, PCs, networking and smart home gear, and other assorted hardware and peripherals for almost 20 years. A 13-year veteran of PC Magazine's Labs (most recently as Director of Operations), John was responsible for the recruitment, training and management of t... See Full Bio
The ADT Pulse system was just what I was looking for. The control and app is very fluid (meaning smooth). Camera quality is much higher than any security cameras (such as Swann or Nest) that my friends have, and then you can have one company across all your home automation platforms. Best to do it this way then having to login separate apps for your home security & cameras. Installation was quick and the tech explained everything, better than a DIY option which is becoming the trend.
Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.
With a professional sentry on your side, you’ve got someone looking out for your home 24/7. If you like the idea of DIY installation and customization, but would prefer the peace of mind of professional assistance. Frontpoint’s steeper monthly rate also comes with “Crash and Smash” protection, which alerts security operators if your system goes offline. A life-saving feature if a thief tries to disable your alarm by unplugging or smashing your control panel.
very happy with our system. has never failed, feel very secure when we turn it on at night. would recommend the system to anyone. i dropped a plate in the kitchen and the system came on asking if everything was alright, it sounded like glass breaking when the plate hit the floor. only problem we have is forgetting to turn it off in the morning but that is our fault.
We appreciate SimpliSafe’s confidence in its own equipment and service. The company offers a 60-day money-back guarantee and a three-year warranty on equipment. To prevent triggering a false alarm, SimpliSafe Home Security provides additional sensor settings: High, Medium, and Low. This allows you to adjust your sensor settings to keep you from accidentally triggering a motion sensor.
While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.
Thanks Joanna. That is up to you! They are the best for average consumer meaning: Don't want to install your own, want peace of mind and a company you can trust. They won't be selling your services to a different third party company like so many others. You can compare ADT to Vivint, Monitronics which are the other 2 big dogs in the professional install industry. Best of luck in choosing.
A word about wireless protocols: In a perfect world, all home security components would use the same wireless standard to communicate with the main hub, but factors such as power requirements, signal range, price, and size make it virtually impossible to settle on just one. For example, smaller components such as door/window sensors typically use Z-Wave or Zigbee technology because they don't require a lot of power and can be powered by smaller batteries. They also operate in a mesh topology and can help extend the range of networked devices. However, neither protocol provides the bandwidth that you get with Wi-Fi, which is why it is usually used in security cameras to provide smooth video streaming, and in other devices that require a fat pipe. Moreover, Z-Wave and Zigbee devices are connected and controlled using a hub, while Wi-Fi devices can be connected directly to your home network and controlled with an app. Finally, Z-Wave and Zigbee devices use AES 128 encryption, and since they operate in a closed system with a dedicated hub, they offer more security than Wi-Fi devices.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
3. I understand the security reasoning about not wanting to disarm the system via routines, but you should be able to arm it via one. Case scenario I have an Inovelli scene enabled light switch by the back door. Right now, I have it programmed when we are leaving the house two presses of the switch off activates my goodbye routine which turns off all the lights, TVs, sets the thermostat to away and sets a timer for the door locks for 30 seconds. It would be nice to be able to arm the alarm to stay or away from this routine, instead of having to get the app out to arm it.
A longtime leader in the industry, ADT Security Solutions is headquartered in Boca Raton, Florida. It can monitor systems from leading brands such as GE, Honeywell/Ademco, and ITI. ADT supports a full spectrum of hardwired and wireless security features that include environmental disaster prevention, emergency medical assistance, and home automation. Known for their customer service and live monitoring features, ADT offers systems that are easy to use and professionally installed.