What makes Link Interactive so great is its customizable approach to its do-it-yourself home security packages. It got rid of predesigned equipment packages and instead lets you design your system and choose from multiple contract lengths to fit your needs. We love Link Interactive for its transparent and competitive pricing, solid customer service, and customization options.
In 2017, ADT settled five class action lawsuits that claimed wireless sensors used between November 13, 2009 and August 15, 2016 were vulnerable to hacking. Claimants asserted that hackers could access a security system and disable it through certain wireless sensors used in ADT residential security systems. The suits were centered on ADT’s failure to disclose this potential liability. ADT has denied any liability and maintains that the claims have no merit. Rather than continuing litigation, the company agreed to settle and establish a million settlement fund in order to avoid the ongoing expense and uncertainty. February 26, 2018 was the deadline to file a claim in the settlement.
I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.

One of the drawbacks of opting for GetSafe’s month-to-month contract is that you have to pay for equipment upfront. GetSafe’s one- and three-year contracts include the starter kit for free, and its three-year contract also includes a bonus hardware credit of $250. The starter kit costs $249 and, even though it’s less expensive than other providers’ equipment packages, it could be too pricey if you’re on a tight budget.
My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.
- I can't, for the life of me, figure out how to display the local time on the touchscreen. The time shown is technically correct, but appears to be shown as UTC time. I'd like to get it display as CST/CDT, but haven't seen any option to change that display feature either within the iOS app, via the SmartThings web portal, or on the touch screen itself.

We have had only problems with ADT services for our business. Their response time to an actual burglary seems to be in excess of an hour or more. When confronted with an issue with their services, they make up any excuse to not be held accountable. Also claims to have a six-month money back guarantee. ADT provides poor customer service and acts with negligence.
We have had only problems with ADT services for our business. Their response time to an actual burglary seems to be in excess of an hour or more. When confronted with an issue with their services, they make up any excuse to not be held accountable. Also claims to have a six-month money back guarantee. ADT provides poor customer service and acts with negligence.
Your review helped a lot for deciding in favor of ADT as my home security system choice. I was unable to decide which one to go with as I was contacted by many companies after I gave into an ad online. Then my friend suggested me to check out your site. Here, I saw the reviews of all those companies which approached me and after measuring the pros and cons of each one, I decided on ADT. Thanks for your very well researched data.
We have had our ADT system for a month now. I researched two companies prior to choosing ADT: Vector and ADT.  Vector pushed the leased systems and didn’t want to do window contacts (just glass break and motion sensors).  ADT would sell me the system (I would own it) and would do door contacts, window contacts, glass break and a motion sensor.  Since I knew the ADT name and liked the fact that they would do the window contacts, I chose to go with ADT.  (Same prices from both companies.)

First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.


When I moved to Fuquay Varina, they kept calling and knocking on the door until I finally gave in and signed up. Since then - NOTHING - no contact or follow-up whatsoever - even when I've twice requested a new book to replace the one I was given. When I agreed to sign up, they were offering service for about $27.00 per month. When the installer visited, I was sick with a lupus flare that also affected my cognition. Turned out, they took advantage of an elderly, ill woman, charging me not 27 but 47 dollars per month. In addition, when I could think clearly again, I discovered I had signed for THREE years and not the one year the salesman had told me.
The customer rep offered me to re-schedule another appointment and I said I don’t think so, do you want to reschedule another time to waste my entire morning and get upset.  I have never had a problem so far with our alarm system, but dealing with this kind of poor business, especially for a new or additional business from a customer did not seem to be their priority.
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.
Users of our site have had quite a bit to say aboutADT-Monitored Security and the customer service it provides. Several reviews proclaimed problems with sales reps not showing up to appointments they scheduled, not to mention the hours that some customers have been put on hold for. Other ADT customers using its monitoring services have mentioned that they were charged high cancellation fees as well as expensive rates for installation and service visits.
Belkin was first formed in 1983. Their camera on display is Belkin NetCam HD+. The video resolution and frame goes for 1280 x 720/25fps. Field of views goes up to 95 degrees. Night vision covers up to twenty-six feet with 850nm IR LEDs. Connectivity measures at 802.11b/g/n. The Belkin NetCam HD+ comes with a built-in microphone & speaker. Cloud storage holds up to fourteen days of footage for $9.99 per month. The pros are affordable, easy setup, remotely controls WeMo-compatible home accessories, and night vision. The cons are camera occasionally struggles to stream 720p and WeMo functionality broken out into separate app.
Again, all of the issues that we encountered in the first few months were frustrating, but taken individually (or even collectively), these issues wouldn’t necessarily compel me to persuade consumers to NOT use ADT since most of the technicians and customer service agents which whom I interacted generally appeared to have good intentions to help customers and to provide good customer service.
Every ADT-Monitored center puts an extensive network, including system professionals, on call to help protect the people and things you care about most. You can expect ADT security 24 hours a day, 7 days a week, 365 days a year. All throughout the United States, ADT Security has a full-scale network of linked command centers strategically positioned to successfully offer continuous monitoring of your Protect Your Home-configured security system. The state-of-the-art technology integrated into this resilient, hyper-connected operation is only one of the many reasons more people choose ADT-Monitored home security over any other security monitoring company in America. We provide protection against potential hazards that maybe out of your hands including:
Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
Netgear Arlo Q: The video resolution and frame goes for 1080p/30 fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet. Connectivity measures at 802.11 b/g/n. The Netgear Alro Q comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, trouble-free setup, intuitive, flexible scheduling, unusual level of control over motion detection, scheduling, excellent video quality, generous free cloud plan, and easy social sharing of videos. The cons are single-user mobile app, difficult Custom Mode setup, activity Zones not part of motion-detection controls, and timeline requires expensive subscription.
I have tried to resolve my issues through customer service. No luck. I was quoted that my monthly bill would be 29.99 per month. It turns out that because I received cameras and access to ADT PULSE my monthly bill is $70 per month. HUGE difference and ADT was unwilling to do anything about it except to come and uninstall my equipment. I should have been told this information from the beginning. I was also told that if I paid the $105 installation fee that I would receive a $100 gift card in the mail. After a few months I called in to see why I haven't received it.
Of all the DIY systems we looked at, Abode’s free self-monitoring plan packs the most punch. With no subscription whatsoever, you can use every feature available on the mobile app (which includes options like push notifications, a live surveillance feed, and system controls) and you get access to three days’ worth of system activity, like when a particular door was opened or a particular motion sensor was triggered. If you want to bump that history up to two weeks, the Connect plan costs $10 per month. And for $30 per month, you get a 90-day timeline plus professional monitoring.
First, I have been an ADT customer for 5 years; when I was researching an upgrade to my system, I called them first. This ADT install has resulted in a 3 month debacle by ADT that has yet to be corrected. The sales representative attempted to sell me equipment I already owned (I only realized this on installation day). And...because I was wanting a higher quality camera, the installers sold me "hd bullet" cameras. These cameras needed to be ordered and a second installation date set. On the first installation date, the installers did not follow their procedures and the HVAC did not work after ADT installed the thermostats. I had to hire an electrician to come and repair the HVAC.
Additionally, devices that connect via Wi-Fi, such as security cameras and smart door locks, can be hacked to gain access to your home network. A skilled hacker can then use your Wi-Fi devices and other network resources to carry out Distributed Denial of Service (DDoS) attacks against larger networks. Perhaps even more disturbing is the idea of some stranger monitoring video from your indoor and outdoor security cameras.
The Pulse app also lets you access ADT's Home View, though you'll need to initially configure that using the web portal. Home View lets you create a visual blueprint of your house room by room and map where all your smart devices and security nodes are located. Once configured, Home View color-codes these device icons to show their status and summary activity screens, and if one of them is a camera, you can simply click on it to get a live view of what the cam is seeing.
It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
Any smart security system worth its salt offers components that work together in a seamless environment and can be manipulated using customized rules. For example, you can create rules to have the lights turn on when motion is detected, have your doors unlock when a smoke alarm goes off, and have a camera begin recording when a sensor is triggered. Some systems store recorded video locally on an SD card or a solid state drive, while others offer cloud storage. Locally stored video is a good choice for do-it-yourselfers on a budget, but you have to be careful not to overwrite video that you may need later. Cloud storage makes it easy to store and access recorded video, but it can cost hundreds of dollars per year depending on your subscription. Some systems offer both cloud storage and local storage, and some provide a dedicated storage drive that gives you DVR capabilities with time-lapse recording, which makes it easy to find a video event that took place at a specific point in time.
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.

With cellular monitoring, your system is wireless. No more lines to cut for burglars, and you will never have to deal with disrupted landlines due to power outages or other issues. Surprisingly, cellular monitoring can protect over 98% of the US’ population. It’s a misconception that cellular security systems require a strong cellular signal; they don’t. In fact, you can potentially have a cellular alarm system in a home where you can’t make cellular calls. The system works like your cell phone but doesn’t depend on your cell phone. It also doesn’t interfere with your cellular network and doesn’t require an internet connection.
The Safewatch Pro 3000en control panels can act as your system's central nervous system, but if you're anything like me, you'll quickly wind up using the Pulse mobile app for that. Still, the control panel is a sophisticated piece of equipment. It supports a series of arm and disarm codes for Away, Stay, Night-Stay, and Disarmed, with additional modes available if you work with the ADT technician. It has direct Police and Fire buttons, meaning even if there isn't an alarm going off, pressing one of these buttons will connect you to an ADT call center and the operator will immediately dispatch the emergency service. There's a Chime mode that alerts people in the home if external doors are opened. You get one of these at the Control pricing tier and two at the Video pricing tier, but, again, you're not really limited by those numbers. You can add more if your home needs them.
Canary offers a pretty advanced outdoor camera—which is something you can’t get from Piper, iSmartAlarm, or SimpliSafe. The camera has night vision, weatherproofing, and a wide-angle lens. Canary has also made it easy to install outdoor cameras where you want them. You can choose from a variety of camera mounts, and you can plug them in or opt for the wireless option.

I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.


ADT Pulse Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,907.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
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