I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.

I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time...$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I'm with ADT and it's a great system for my family. Never had a issue them and I don't have a problem with their equipment. It does the job!
If you have a wired home security system, your control panel is hardwired into your home and connected to a landline. If a burglar cuts the telephone line, your system may not be able to connect to the monitoring station. A wireless security system is generally considered safer, since they can’t be physically cut by potential burglars. Wireless connections aren’t always foolproof, but many systems have algorithms built in to alert you and the monitoring center of any wireless signal interference.
We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!
When I first moved to my new place it had an alarm system in it that had an adt sticker on the box downstairs, when I called the number I instantly became leery of the overly confident man on the other end. I would buy anything over the phone so he told me he could send someone to my house to better explain things and “ease my mind”. I don’t know where they found this guy who was at my house about an hour later. He had an adt shirt on and came in and started wandering around my house looking at the equipment.
Our security systems are great for small businesses, as well! They are easy to install no matter where you need to use them. With optional self-monitoring available, you can ensure you'll be notified in the event of a triggered alarm. Have a large warehouse or bigger building that needs to be protected? We offer optional signal repeaters to increase the wireless range of the accessories. Whether you have a 10,000 sq. foot warehouse or a several acre industrial equipment complex, we can help.
More lenient cancellation policies: Most home security companies have strict cancellation policies, and if you cancel before your contract is up, you’ll usually be required to pay 100% of the remaining charges. If you cancel ADT monitoring service, you’ll have to pay only 75% of the remaining charges, which is better than most of the other companies in the industry.
When it comes to monitored security systems, many require expensive and inconvenient professional installation. SimpliSafe is different. This system is as customizable and DIY-friendly as the others on this list, plus, for a monthly fee, it offers 24/7 professional monitoring to give you extra peace of mind. The company’s no-contract monitoring system gets rave reviews from users who feel this is a cheaper and much more flexible alternative to typical security services. When you download the SimpliSafe app, you’ll have full control of your system and the amount of monitoring you receive — you can even customize how you get alerts and which alarm triggers get an emergency response or just a personal notification.
Smart locks can be opened and closed using a mobile app and will send a notification when someone locks or unlocks a door, and most allow you to create permanent and temporary access schedules for family members and friends based on specific hours of the day and days of the week. Features to look for include geofencing, which uses your phone's location services to lock and unlock the door, voice activation using Siri (HomeKit), Google Assistant, or Amazon Alexa voice commands, support for IFTTT, and integration with other smart home devices such as video doorbells, outdoor cameras, thermostats, smoke alarms, and connected lighting.
It's hard to beat the biggest and best. I started out with Guardian but worked my way over to ADT for practical reasons. Lots of companies aren't nation wide so if you have to move (like we do my husband is in the military) it is too much of a pain to try and get out of contract etc. My advice is go with a national company so you don't have to pay any early termination fees.
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
I upgraded from ADT basic after 8 years to ADT Pulse and it feels like a whole new company and equipment. I went from having to enter my keycode into the panel to now being able to use the Pulse app from our phones and tablets and having live access through the cameras anytime. It cost about $15 more a month than what I was paying but we got rid of the land line and are loving it. Get what you think you might want ahead of time so you don't have to pay to upgrade later. They have good deals and promo's as well.
The technician explained that ADT’s broadband systems have trouble connecting to Suddenlink routers, which our tester had, so he tried a different kind of command hub. After he left, our tester noticed he was charged $190 more than his original quote. The new equipment was significantly more expensive because it worked on cellular signals instead of Wi-Fi. We wish we had known about that extra charge upfront.
Frontpoint captures the best of both DIY and do-it-for-me worlds, with self-installation and sophisticated equipment line-up coupled with professional monitoring. We built our package uber-cheap — a control panel, glass break sensor, and four access sensors costs as little as $100 upfront. Then we installed and arranged the system, and let professional monitoring services take care of the rest.
Monitoring for professionally installed systems tends to be more expensive. The ADT Pulse monitoring service starts at $28.99 per month and requires a three-year contract, but you also have to figure in the cost of things like hardware components, cellular backup, and installation. When we reviewed the Pulse system, our upfront cost was more than $3,000, with a monthly fee of more than $60. Some vendors, such as LifeShield, will let you buy the components outright or pay for them over time. For example, LifeShield's Security Essentials system will cost you $29.99 per month for three years and includes monitoring, but you'll pay a $99 activation fee. Or, you can pay $299.99 upfront for the hardware and still get monitoring but avoid the activation fee.
When your kids grow up, you don’t stop worrying about them – OR your house. With remote access I can check to make sure the doors are locked, and even when she doesn’t pick up the phone, I can check on her, too! Because as any parent knows, your kids are far more valuable than your stuff, and peace of mind is at a premium when you’ve got teenagers!

Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Heads up -- if you use ADT monitoring services through your landline, if your landline is cut or goes down they are no longer able to monitor it. Use wireless / cell phone towers when you sign up!! I learned this the hardway, after a storm cut out our landline I thought I was still secure but I wasn't and lost a lot of belongings. I suppose it's time to upgrade from landlines anyways by now but I was still paying a cheaper monthly fee for it so I hadn't upgraded.
With cellular monitoring, your system is wireless. No more lines to cut for burglars, and you will never have to deal with disrupted landlines due to power outages or other issues. Surprisingly, cellular monitoring can protect over 98% of the US’ population. It’s a misconception that cellular security systems require a strong cellular signal; they don’t. In fact, you can potentially have a cellular alarm system in a home where you can’t make cellular calls. The system works like your cell phone but doesn’t depend on your cell phone. It also doesn’t interfere with your cellular network and doesn’t require an internet connection.
The ADT Pulse control panel is an effort to compete with Vivint, which solely uses proprietary gear—a fact that has historically separated Vivint from the rest of the pack. While we find no problem with the standard equipment from most providers, we do like to see proprietary equipment designed with the whole system in mind, plus they look a bit more sleek. The ADT Pulse is definitely easy on the eyes compared to the standard panels, but is it any better?
I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.

Millions of people use ADT alarm systems to protect their homes every day. It’s by far the most popular provider in the nation. But what makes it so popular? ADT has been around longer than any other security company, with 140 years of experience. It uses locally authorized resellers to sell and install its products, which allows ADT to cover more areas of the country. It’s also got multiple monitoring centers running 24/7 to help prevent any kind of service outage. That’s not to say other companies don’t do the same thing; ADT just does it on a larger scale. Because of the local vendors, your experience with ADT will vary greatly based on your location.
A smart lock is typically part of a robust smart home security setup, but you don't have to invest in a full-blown system to use one. If you're using a home automation hub to control things like lighting and thermostats, you can add a Z-Wave or Zigbee smart lock to the system without much effort. Alternately, if you don't have a home automation hub, look for a Wi-Fi or Bluetooth lock that comes with its own mobile app. Smart locks use standard pre-drilled holes and are fairly easy to install. Some models use your existing keyed cylinder and deadbolt hardware and attach to the inside of your door, while others require that you remove your existing interior and exterior escutcheons and replace the deadbolt and strike hardware.
I am very upset with my ADT experience and contract. Your sales rep Daehan ** gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from SafeNet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with SafeNet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461.

Hello Amy. We apologize for this experience. We were able to locate your account and see that you did speak with our account management team and they have lowered your bill for the next 6 months. In regards to your existing contract was initially contracted through an authorized dealer, we apologize for that concern as well. A copy of the contract should've been provided to you to review once it was signed, allowing you ample time to review the terms and conditions and cancel within your 3 day right if you did not agree to them. Thank you. -Andrew
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.

We have been with ADT for over a year and so far we are satisfied with the service provided. We did have a problem with incessant beeping only to realise that the battery was running low. A technician rectified the problem within two days. He was very courteous and removed his shoes without being asked to do so. I did, however, have to take time off work to accommodate ADT’s service hours.
When I called and got ADT installed I was impressed that they stayed around to individually test each sensor for me and make sure I was good to go. I don't think I would have been able to do this on a self installation package that other companies offer. We tested that it was connected to their monitoring station and my local authorities -- a true peace of mind!

The only issues I've had were with an errant temperature sensor and the outside camera. The senor decided to send an alarm very early on a Sunday and then threw itself into a noisy loop. Customer service was on the phone as soon as I called, however, and walked me through bypassing that sensor until a repair technician could come to the house. That part was great. The part where the technician didn't know where the sensor was or even why it would have been installed wasn't so great. Still, he simply deleted it from the system and now at least the house is quiet, though somewhere there's the tiny corpse of a sensor rotting away for no good reason.
ADT doesn’t just monitor for potential break-ins, it also safeguards against hazards like carbon monoxide, fires and floods. Smoke detectors, carbon monoxide detectors and flood sensors can be added to your security system to monitor for hazardous conditions. The company even offers a variety of panic buttons that can be worn or placed in your home and pushed to alert first responders. Wearable and key fob panic buttons are also accessible when you’re away from your home.

My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.
This particular Shield system comes with the SimpliSafe base station (which plugs into the wall), six entry sensors, two motion sensors, a keypad, and a key fob so you can easily arm the system when you leave. Like many other systems on this list, SimpliSafe doesn’t require any tools to install. Just stick the sensors to your windows and doors, pair them with the mobile app, and you’re ready to go. SimpliSafe sells additional sensors so you can expand your system as needed. It is compatible with Amazon Alexa. 
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
When it comes to deterring potential break-ins, brand recognition has significant value. In fact, a study from The University of North Carolina at Charlotte Department of Criminal Justice & Criminology found that a security sign was more of a deterrent to burglars than outdoor lighting and a neighborhood watch. An ADT sign in your front yard is a good bet if you want to know you’re protected (and want other people to know it, too).
When looking at a smart home security system you’ll want to consider the included cameras, sensors, and alarms. Such considerations will depend on the size of your home and how much coverage you desire. There are window sensors, water leak sensors, those that detect smoke and carbon monoxide, and many more. Many systems will even include an audible alarm to deter intruders and alert anyone in the area to a break-in.
** ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.

If you do provide your address to the receptionist, the sales consultant will work to put together a security package and schedule a technician’s on-site visit. During this walk-through, the technician will provide recommendations on ways to improve your security solution with additional features. These upgrades and additions fall outside of the initial price of the system, so carefully consider the additional cost and value to you before signing the agreement. Once the paperwork is complete and you’ve signed ADT’s three-year service contract, the technician will install your system. After the initial 3-year period, your contract will renew on a month-to-month basis. To cancel, you will need to provide 30-day notice of intent to terminate.
The initial consultation is your first visit from ADT, and it involves a service rep essentially touring your property, your home's interior, and questioning you about what you need and expect from your home security and automation system. The rep then makes recommendations on what equipment and service tier makes the most sense and sits down with you to go over every component and arrive at a final installation plan and price.

With ADT Pulse, you have control over your security camera system. This means you can turn on lights or integrate security cameras with motion sensors so that the camera records any movement detected during specific hours. You can verify that your children are home by setting the security camera to record motion from 3 p.m. to 4 p.m. on school days, for example. ADT's equipment is comprehensive, but the company does not publicly give details on its security packages.


"When we saw there was an upsurge in break-ins near our home we decided to compare some of the different home security companies, and ended up going with ADT. Choosing ADT to keep our home and family protected was the smartest choice we could have made, so now we don't worry as much as before since we know we're protected by a company that's always keeping an eye on everything 24 hours a day. Thank you ADT!"

I said I'm being relocated to NYC, not cancelling your service because I don't want it anymore. How am I supposed to plan for that when I initiate your service? Plus I'm keeping my other account open. He said you signed a 3 year contract and have to pay out the remainder regardless. And he wouldn't escalate me to a supervisor. I think this is outrageous and a horrible way to treat a customer. And thats why I'm posting my first ever review. I'm furious.
ADT Pulse monitoring offers all the features of basic security and adds home automation into the mix, giving you power to personalize your system to your needs, whatever they might be. For anyone looking for more than just alarms and monitoring, this is the way to go. That way, you can add things like a video doorbell (Ring) or speech control with Amazon Alexa and Echo.
You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
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