Iris has quite a few flaws, as you can see below in the list of cons, which is why it isn’t higher on the list. But if you’re looking for a system that will integrate with tons of other home automation products and smart devices, Iris may be right for you. It comes with both Zigbee and Z-Wave compatibility, so it can be connected to a huge list of devices.
With six co-located, fully redundant monitoring centers in different regions of the country, the ability to overtake monitoring almost every other security system and with all the industry accolades and accreditations possible, ADT continues to be a great option for many. It’s important to make sure you fully understand the system you are getting and who you are working with. Whether it’s ADT corporate, or Protect Your Home, their largest and most successful and widely recommended authorized dealer, be sure you understand exactly what you are getting, what you will be paying, and what the terms of your agreement mean.
ADT is a trusted name, which is what keeps them at the top of the security game. However, there are a lot of new players that are giving ADT a run for their money. If you want home security that comes with years of experience and expertise—this company has had more than 140 years to hone its home security know-how—ADT is a solid choice. But costly packages and upgrades can put ADT out of reach for some home security shoppers.
Smart locks can be opened and closed using a mobile app and will send a notification when someone locks or unlocks a door, and most allow you to create permanent and temporary access schedules for family members and friends based on specific hours of the day and days of the week. Features to look for include geofencing, which uses your phone's location services to lock and unlock the door, voice activation using Siri (HomeKit), Google Assistant, or Amazon Alexa voice commands, support for IFTTT, and integration with other smart home devices such as video doorbells, outdoor cameras, thermostats, smoke alarms, and connected lighting.
ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.
Schedule a FREE home security consultation and bring a home security advisor to your home to help with your home security concerns. There is absolutely no obligation in scheduling this consultation, no pressure to buy anything, just a lot of valuable information. So, call today and find out how ADT Monitoring can give you peace of mind and security for your home and family.

The rate of burglary and other related crimes is on a steady increase. The need to keep the home front safe and protected has never been more important. ADT Monitoring, a professional home security outfit that offers a one stop solution to all home security needs fully compatible with home automation.  ADT security cameras afford you the chance to have video monitoring of your home even while at work right from your internet enabled device.
“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs
I have been an ADT client for a long time. At the point when my mom turned out to be sick and expected to remain home more often, I began to look into upgrading my system for one with video and ability for her to see who was at our door. After many research I found that plan require me to either include their TV products or services. Change I was not interested in making. So I upgrade with ADT, and our needs were met. My mother can choose whether or not she needs to her energy to answer the door.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
I had a security system with ADT. It got quite annoying having to call them every 2 months to figure out why I was paying $1, $3, $5 more every few months. They told me my rates were locked in, what they didn't tell me was my account was being sold to another monitoring company thus raising my rates. Than I found out from another company that all the equipment I paid top dollar for was proprietary to ADT. After doing more research I learned that they bought a manufacturing alarm company called DSC.
I work for a company that uses ADT in our office for security. We had trouble with a couple sensors for which an ADT tech came to fix. Whatever he did completely messed up the system. We were without an alarm system for over a week because they didn’t have any techs that could come till then. Why do they not treat this as a necessity much like someone that is on 24/7 to fix your furnace if it goes out in the winter. They didn’t care that the office was with out security for over a week. As far as I’m concerned a security company that doesn’t care if you don’t have security is useless. ADT is useless. I’m looking in to Frontpoint to replace ADT in our company. My warning to those seeking ADT for your home. If they don’t care about a business they aren’t going to care about your home.
“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs
If you live in a small apartment and want to keep tabs on things when you're not home, a security camera can get the job done for a lot less money than what you'll pay for a full security system. Nearly all standalone security cameras connect to your home's Wi-Fi so you can see what's going on from your phone or tablet, and most have built-in sensors that detect motion and sound and will send push and email notifications when those sensors are triggered. You can usually tweak the camera's motion sensitivity to prevent false alarms due to pet activity or passing cars if the camera is near a window, and you can create a schedule that turns the sensors on and off during certain hours of the day.
ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. Then, just to check the response time for a call from ADT, I tripped the alarm to our house. It took someone from ADT 12 minutes to call. When I answered, the lady from... Read More

 However, with such a variety of services available, it can be difficult to choose one that’s going to work for your home/business and you. But thankfully, you’ve come to the right place. Below, we’ve explored all of the different factors involved in choosing a home security system, including monitored devices, wireless connections, security features, and top-rated companies.


Setting up your security system on your own saves you money that you’d normally spend on professional installation—but your time is valuable too, so installing your own system still needs to be easy. SimpliSafe’s equipment is easy to set up. You don’t need to connect any wires or drill holes. This means you can set it up quickly, but it also means you can pack it up and move it to a new place without much trouble, which makes SimpliSafe an excellent option for renters.
I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.
Before I met my new husband I was a single mom for a while and by myself with 2 kids in the house sometimes got a little scary. I used to be afraid someone would break in the glass door even though I had a stopper in to keep it secure. Once I had ADT I felt totally secure and able to sleep at night. Never had any problems with them. Would recommend them to anyone.
Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.
When we moved to this non-urban area eleven years ago, we felt we needed a security system which we hadn’t felt we needed before as our previous city home was a large, fortress-like house with iron gates. We didn’t even shop for a security provider as ADT has such a wonderful reputation. We have always felt secure with our alarm system and appreciate the ease of being a customer of ADT. Great service with no hassles.
At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
The crew was knowledgeable, professional, and made sure that I understood what was being installed and how to use it. By the time they left, I had everything up and running, had been personally tutored in its use, and had set up basic accounts and access credentials for the main system, the web portal, the remote monitoring software, and the third-party equipment ADT installed for me.
All in all, I'd have to say that this is a decent setup. It's a basic security system that is easy to install and that my wife can easily operate. There are a few quirks that I'm not clear as to whether they are solvable or not, but these don't appear to impact functionality. It performs the basic tasks that it's supposed to perform in an apparently reliable manner, so far.
The best value plan offered by Protect Your Home is called Basic Security. It costs $27.99/month, or around just $7/week. It includes a base security system, panel, motion sensor, wireless sensors, and a wireless remote. For an additional $2/week you can get Basic Security with Equipment Service Protection. Both of these plans require a landline connection, so customers without a landline installed will need to opt for the next plan up.
We had our home broken into some years ago, but today, I once again feel robbed, preyed upon and vulnerable.. This time, it is the service we choose for peace of mind that have taken from us: ADT.Don’t sign with ADT!!You will read similar warnings on blogs, comments, feeds and other online reviews – if you haven’t already signed a contract – then you’re luckier than most, keep your money and find another way of keeping you and your possessions safe!It’s no surprise they score 1.9/10 on ‘Best Home Security Companies’ by 648 reviewers..Here is why:No Free Installation With Traditional Plan36-Month Contract Required Outrageous cancellation termsExcessively long call times Pushy sales tactics Regularly increases monthly fee for no reasonRequires written, signed-for letters to acknowledge any customer requests/complaints Many Negative User ReviewsPlethora of BBB ComplaintsIf you read this and ADT manage to convince you, when you do eventually become disaffected, write your own post and share with others.It is only by sharing the information and by buying services that are ethical, fair and transparent that we can shape the industry for the better and rid the market of companies like ADT.We deserve better.
If you stop halfway through installation and come back to it later, the site remembers where you left off. If you’re stalled at a particular stage for longer than you should be, a help window pops up on your device with a phone number to call. When you’re ready to activate the system, you call the customer service line, and a rep confirms that your system is online and fully functional. The entire process takes about 30 minutes.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Its home security systems can be monitored via the app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
Any smart security system worth its salt offers components that work together in a seamless environment and can be manipulated using customized rules. For example, you can create rules to have the lights turn on when motion is detected, have your doors unlock when a smoke alarm goes off, and have a camera begin recording when a sensor is triggered. Some systems store recorded video locally on an SD card or a solid state drive, while others offer cloud storage. Locally stored video is a good choice for do-it-yourselfers on a budget, but you have to be careful not to overwrite video that you may need later. Cloud storage makes it easy to store and access recorded video, but it can cost hundreds of dollars per year depending on your subscription. Some systems offer both cloud storage and local storage, and some provide a dedicated storage drive that gives you DVR capabilities with time-lapse recording, which makes it easy to find a video event that took place at a specific point in time.
When it comes to home security I'm a basic kind of guy. I just want it to know if someone breaks in my house so I can have my gun ready and protect my family. I use ADT, it seems the most logical and they have treated me great. I moved once with them which cost a little money but they installed the new Pulse system at my new place since I was due for an upgrade to cellular anyways. I don't do the cameras etc. but I do turn it on and off from my phone and that is easy with their ADT app.
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.

My family had ADT quite a few years back. I remember setting off the alarm on more than one occasion. First came a phone call asking for the password. As long as you could provide the password, ADT figured you belonged there. But don’t answer the phone or not remember the password, and the cops would be there in minutes. I’m not sure if someone was trying to kill me, the cops would get there fast enough, but they would probably catch a burglar. I would love to have them now, but the service is just too expensive for us.
Overall, it works great. I tested the camera via the web app, on my Samsung Galaxy S7 running the Android Pulse mobile app, and on my Apple iPad Pro running the iOS Pulse app. Video resolution was excellent across all three views, though it's especially striking on the iPad due to its excellent screen. My only ding is what does and doesn't set off the camera can be a little erratic at times, with cars passing by on the street triggering it, but the garbage man walking down the driveway sometimes not doing the trick. That's only a few feet, however, and anyone traveling all the way down the driveway or walking from the street to the front door has, so far, always been recorded.
I have been with ADT going on 11 years. I had the system installed because of a psycho next door neighbor (they have since moved – thank God) and this system has been my life saver not to mention my peace of mind. Unbiased – I am completely happy with them. Their response time is excellent and their customer service has always been prompt with helping me with billing questions, referrals or upgrades to my current system.
Frontpoint’s commitment to customer satisfaction was clear at every stage, starting with our initial phone call. We were impressed with the sales rep’s attention to detail. She asked our tester to describe the layout of each room in her home, listened to her safety concerns, and answered questions about all kinds of package options. When our tester told her she needed more time to shop around, the rep was understanding and didn’t press the issue.
ADT Pulse Interactive Services Required with any mention of ADT Pulse ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
Current ADT customers.. If you are making changes to your home that will effect the security system like putting in new windows expect to pay for a tech to come out and fix or install the new equipment needed. Tech rates will be like what you should expect when you take your car in and have no idea whats wrong with it. You’ll see a up front rate plus an hourly rate. Equipment cost is a whole other issue.

ADT’s use of local vendors creates some inconsistencies with customer experience. Not every area will have the same equipment or pricing options, and local vendors vary greatly with transparency of pricing and other information. However, even with these inconsistencies, millions of people still choose ADT to protect their homes because it has a long track record of keeping people safe.
ADT uses security equipment by Honeywell, GE, and ITI. Warranty only comes if you buy a Quality Service Plan (QSP). With QSP, there is no extra charge to replace or fix faulty equipment in the first 90 days after the installation. After that, you receive free replacement parts and repairs only if you continue to pay for the QSP. Plus, any service trip costs about $25 depending on your location.

After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener (at my own expense), which should then work with ADT equipment. When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned. I exchanged an email with someone at ADT (corporate, presumably) about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding (I tried sending the email twice). When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned.


The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.
ADT’s security system provided peace of mind when I was a single parent with my two daughters. I could go to bed at night and feel that we were all very safe and well protected. The sense of security allowed me to rest each night knowing we were all protected. One of the best things in using ADT was that I never had a “false alarm” while using their services. I had heard of other services that would often give false alarms frightening everyone in the house. This never happened with ADT. When someone in the house would forget to unset the alarm and open the front door making the alarm sound, I always received a call promptly to make sure everything was okay. I was always asked for our password, also. When the responder was satisfied that all was well in my home, they never acted as if they were irritated with my own error. ADT provided great service. I am currently moving into a new home within the next two weeks and have chosen ADT again to use for my protection services.
Probably my worst experience with any service provider in US. We put the system before relocating to England for a year. Three faulty alarms resulted in huge fees from police and ADT refused to fix it. Now we are moving for good abroad and they want to charge us $300 to cancel the service. My advice – never work with them. Once we are back this is the last company I will be contacting.
Yes and no. You're paying that monthly for storage but you have no monitoring setup. No guarantees and other things unique to ADT as well. Security cameras don't act as a full home security system; the two are actually usually bought and used separately. Most people add security camera systems as an added measure of security on top of their monitoring provider. You could go with the basic ADT plan for the alarm system and then add your own camera system (different brand) rather then paying the higher Pulse tier fee. This would be ideal for most people looking to both and still save money in your situation.
His name was Darwin (sp?) Lee. He came out to install video cameras at my art gallery in Guerneville. What an lazy, incompetent ass hole! Mr Lee drove all the way from the East Bay to Guerneville. He was supposed to call 30 minutes ahead of arrival but he didn't. When I asked Mr Lee why he did not call me ahead of arrival, Mr. Lee said he "did not know he was supposed to" LIE!

Look for a model that offers a high resolution (1080p), a wide angle lens (140 to 180 degrees), a night vision range up to 25 feet, and affordable cloud storage for recorded video. Sometimes it's helpful to be able to see what happened just before or after a visitor approaches your door. For that, you'll need a doorbell that uses pre-buffering to record the action taking place before motion is detected or the doorbell is pressed.


So the salesperson told him that he would wait to talk to me, the wife, and was told that he wouldn’t. Today I was talking to a friend and she was pretty much told the same thing about the phone line and breaking in and she told him that she has a dog and he replied that he could break in and kill the dog, REALLY? This kind of sales pitch is creepy when they say what if I, instead of what if someone. It just makes Vivint’s salespeople sound like stalkers.
The best home security cameras offer features like night vision and a large field of view. The right location for your cameras depends on the exact layout of your home. We spoke with four industry professionals — a former FBI agent with experience testing home security systems, a criminal defense attorney, an ADT spokesman, and the president of a home security company — about video camera placement, and they offered a few general tips:

Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe

I have a question... Wouldn't it be cheaper and more affordable to just get my own security cams online and run those instead of adding these to my ADT contract? My husband brought this up because his brother in law has security cameras around the house and they run off the wifi and there is no monthly bill for them. I think it is like $10 a month for the app, that is it.
Alex Colon is the managing editor of PCMag's consumer electronics team. He previously covered mobile technology for PCMag and Gigaom. Though he does the majority of his reading and writing on various digital displays, Alex still loves to sit down with a good, old-fashioned, paper and ink book in his free time. (Not that there's anything wrong wit... See Full Bio
ADT was Past security brand that we had! We loved it! They provides great service! The sign in the yard let thieves know not to bother us! They were fast and aware of what was happening around our house! We no longer have this because we moved to a little town that does not have a high crime rate! We hardly lock our doors now! ADT was great to have and always made us feel very safe if an emergency happened! I would recommend them to everyone! Thank you!
Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
×