To protect your privacy, Zmodo apps and 720p Wireless IP Camera devices connect to the Zmodo servers using bank-level AES 256-bit encryption and Transport Layer Security (TLS). All video and pictures are secured with AES 256-bit symmetric-key encryption. Only the customer can decrypt and view the video through approved clients (our mobile and web apps) with their account credentials. The Zmodo 720p Wireless IP Camera also has perfect forward secrecy, using AES 256-bit private keys for key exchange with the Zmodo servers. We also employ other security measures to protect private data, such as secure HTTP access (HTTPS) using TLS/SSL, and more.

When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
Hello V. We apologize for any confusion regarding your service agreement. Your contract with ADT mandates a $25 trip charge when a technician visits your home, no matter the reason. The notes from your last technician visit indicate that there is an issue with the WiFi range, not upload/download speed. If you would like to schedule service for this issue, please contact ADT at 1-800-238-2727. Thank you. -Gabe
He is slow and dumpy and from the beginning he acted like he did not want to be there. The job was really quite simple, simply install 2 cameras. I wanted to discuss the plans for installation but as we discussed the job, Mr. Lee got really impatient and rude. Soon he SNAPPED and Mr Lee WALKED OFF THE JOB!!! on the way out the door Mr Lee told me to "SHUT UP!" Really! I could not believe it. Mr. Lee wasted another hour on the phone in his truck and then drove all the way back to the East Bay.
Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!
2018 update: Security giant Protection 1 has purchased ADT for yet another buyout. However, they will be keeping the brand name the same since it is such a big company. Protection 1 will be merging their residential customers over to ADT and use the Protection 1 brand for businesses and the ADT for residential. If you are a current customer do not worry, your monitoring fees and services are not going to change.
A smart home security system connects to your Wi-Fi network so you can monitor and control your security devices using your smartphone and an app. Entry-level systems usually include some door and window sensors, a motion detector, and a hub that communicates with these devices using one or more wireless protocols such as Wi-Fi, Z-Wave, Zigbee, or a proprietary mesh network. You can add extra door, motion, and window sensors to provide coverage for your entire house and build a comprehensive system that includes door locks, garage door openers, indoor and outdoor surveillance cameras, lights, sirens, smoke/CO detectors, water sensors, and more.

On the service side, however, ADT has been highly responsive. Support will attempt to fix your problem over the phone, including having you march through the house looking for panels and sensors to tweak, but if they can't help you resolve it within 15 minutes or so, they tend to default to sending someone out. All the technicians they've sent to my house since installation (three of them) have been prompt, courteous, and seemed to know what they were talking about.
I have been an ADT customer for 15 years and 2 weeks ago I found out my alarm was not communicating with them so I called for repair. They told me nothing was available for 2 weeks so I set a date and was told someone had to be home from noon until 5PM. Appointment day at 4:14PM I call them and ask where the tech is. They have no clue and tell me they will reschedule for another 2 weeks out. I tell them to cancel my service and then they tell me I WILL OWE THEM FOR 30 MORE DAYS OF MONITORING after shut off. It doesn’t work – they fail to honor the appointment they set up and they want me to pay for 30 more days? Of course there is no supervisor available to talk to me but they could have one call me back in 24 to 48 hours. What an unethical unresponsive company. Never do business with them.
The worst service! I just moved in to my home not even 2 months and my home was broken into, I was told one thing when I purchased services and when Safe Haven their contract dealers came, it was something totally different. The burglar came through the windows cause no motion sensor where there, and the screen was broken to the main box! When the tech came out he told me I was not covered and I had to pay 400 dollars up front or buy 1100 dollars worth of equipment in order to protect my home that I pay them every month to monitor. Buyers please be aware! YOU ARE NOT PROTECTED BY THIS OVER PRICED SCAM COMPANY!!! DO NOT PURCHASE YOU ARE BETTER OFF BUYING YOUR OWN SECURITY SYSTEM
After the pricing ding, there's the service contract. Competitors, like SimpliSafe, have no contract and let you out of your service whenever you want. ADT signs you to a three-year contract. If you were to move during your contract period, but opt to keep the service, ADT would install a basic system at your new home for $249 and let you add components at a 25 percent discount until you hit $750 worth of hardware. After that, you'd pay full price for additional hardware. You could attempt to uninstall some of the components at your old home and move them to your new one and ADT would incorporate those, but whatever is left in the old house after you leave, ADT will simply try to resell to the next owner.
Netgear Arlo Pro: The video resolution and frame goes for 1280×720/Variable, up to 24fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet with 8 IR LEDs. Connectivity measures at 802.11n Wi-Fi, 2.4GHz. The Netgear Alro Pro comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, quick installation, clean, intelligent interface with rich set of features, excellent video capture, very good audio quality, flexible scheduling, geofencing tied to your phone’s location, Samsung SmartThings and IFTTT integration, and very generous cloud-subscription plans. The cons are can access from only one device at a time per account, no continuous-recording option, and
When I lived at home with my mother we had the ADT system and never had a problem, no break-ins, and no potential break-ins either. Unfortunately, I did not follow suit and get the system when I moved out on my own and my apartment was burglarized this past year. I feel like if I would have had the system there is NO WAY my apartment would have been broken in to. These systems really do thwart robbers from entering.
Our security systems are great for small businesses, as well! They are easy to install no matter where you need to use them. With optional self-monitoring available, you can ensure you'll be notified in the event of a triggered alarm. Have a large warehouse or bigger building that needs to be protected? We offer optional signal repeaters to increase the wireless range of the accessories. Whether you have a 10,000 sq. foot warehouse or a several acre industrial equipment complex, we can help.

*I agree to be contacted by Protect Your Home, an ADT Authorized Premier Provider even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from Protect Your Home, an ADT Authorized Premier Provider at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.


Whether you decide to go with a DIY system or opt for a professionally installed system, you'll have to pay a monthly or annual fee if you require monitoring, and in some cases, you'll be hit with a monthly fee to pay off the cost of hardware components. With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self-monitor. If you add monitoring, fees will vary: SimpliSafe charges $14.99 per month for its no-contract monitoring service, while Nest charges $29 per month. If you commit to a three-year contract, the price of the Nest service drops to $19 per month. Ring's Protect Plus plan goes for $10 per month and doesn't require a contract.
There are a few things you should do when an ADT tech gets to your house so I am passing these tips onto everyone that reads this. First make sure you get all the signs and decals you want. Putting stickers on the back doors and windows where burglars typically come through could be a life saver. Also, make sure they walk you through how to run the Pulse app on your phone. It's really easy but I was confused on my account login information and they helped out there. Lastly, make sure to write down your verbal password (to verify false alarms) and let your whole family know. So far their security system has been what we needed!
The best home security cameras offer features like night vision and a large field of view. The right location for your cameras depends on the exact layout of your home. We spoke with four industry professionals — a former FBI agent with experience testing home security systems, a criminal defense attorney, an ADT spokesman, and the president of a home security company — about video camera placement, and they offered a few general tips:

I looked at so many reviews and everyone always has ADT in the top three. My wife and I were getting concerned about the safety of her and our new little one when I have to go out of town every other weekend so we got ADT and I must say the experience was refreshing. Everyone we spoke with knew what they were doing and we had our system up and running lightning fast.


I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.
As the largest and most well-known brand in home security, ADT has a lot to offer homeowners looking for a professionally installed security solution from a company that has been part of the industry since the beginning. They continue to innovate and improve, taking advantage of technological advances and evolving their product offering to meet the needs of modern homeowners. ADT has recently made significant strides in the connected home space as the home automation market continues to expand. ADT’s Canopy® is a new professional monitoring service designed to support their partnerships and integrations with smart home devices and ecosystems such as Samsung’s SmartThings (as well as their smart watch, the S2), Nest and LG. ADT Pulse Home security also continues to evolve with the addition of voice command capabilities and the company’s partnership with IFTTT allows ADT Pulse users even more ways to interact and control their home environment and security system.
I went with ADT because they were a trusted name in the industry with businesses such as banks and other companies that need reliable monitored service. That was the most important thing to me and they have never let me down. I have been with them for over 15 years and the equipment has operated well. If I wanted to have them add additional services over the years, I know that there is an installation cost but it is well below that of a general contractor. And I am sure existing customers can self install if they know how. I have worked with customer service to do alarms tests and inquire about other things and have never had a problem. I have read many of the complaints on this site and many are a result of the home owner not doing their research or expecting free services. These companies have contracts to recoup the equipment costs. They need to pay an employee to do a truck roll for installations…every time. They are not a charity service. And I should note that in over 15 years my monthly fee has only gone up once. Not bad compared to some of the others. So again, I would rather use a company that the banking industry relies on because the most important thing to me is reliability in the event of a crisis. ADT has always been there 24/7.
The installer came out and was polite and early. His manager showed up and seemed to rush him through everything. When setting up sensor they mis keyed motion sensor as door sensor which I caught later and had to have adt phone support fix. Then 24 hours later a window sensor fell off window. I reinstalled it and it functions as should now. When I paid for equipment I gave him credit card and I specified I wanted the monthly billing going to different card. He had both cards and whether he didn't enter is right or just didn't care it all ended up on one card. Low and behold a month later I have a hard pull showing up on my credit report. So now I have involved equifax credit bureau and have contacted defender security directly who was supposed to review things and get back to me in 24-48 via phone call and send letter via usps. After 5 days I had to call back to find out that they sent a letter and the person I was speaking to couldn't help me any further.
There is a reason why this company has a 1 star rating...avoid them like the plague. They are a high pressure sales company who abuse the elders.  My mother sign a contract with them in 2011.  ADT wants the elder to believe they still have a "verbal" contract and they keep billing them despite the system not working for two years.  They wanted to charge her another $400 to "repair" their system and they also unilaterally increased the price of the service.  When we tried to cancel, they apply high pressure tactics to try to retain claiming there was a "verbal" contract...there was not...and they had a host of high pressure questions...this is a dirty company and stay away!
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.

Alarms, camera, motion sensors and more – the options are endless when it comes to keeping tabs on what’s happening in your home. You can now have peace of mind all at the touch of a button. Best part is, you can install most of this automated home security technology yourself, so you don’t need to shell out thousands to a security installation company or contractor.
A big reason LiveWatch doesn’t rank higher on our list is its warranty policy. Although LiveWatch technically offers a free lifetime equipment warranty on its Plug & Protect hardware, it advertises only a two-year equipment warranty. A representative from LiveWatch explained to us that you have to ask for the free lifetime warranty, or else it will default to two years. Be sure to claim your free lifetime warranty if you decide to go with LiveWatch.
For “smart” alerts you’ll need a NEST Aware subscription. The basic plan, which is the most popular option, costs around $10 per month. It comes with an advanced algorithm that fine-tunes the camera’s detection skills for identifying faces, voices and dog barking. Subscribers will also be able to save up to 240 hours of video for ten days. Need more than one surveillance camera? Consider Nest Cam’s three-camera kit.
5 years ago my next door neighbors were robbed. I’m not sure what they took but what we knew was that there house had been watched for days by this guy. None of us in the neighborhood felt safe. We got ADT right after that & haven’t regretted it since! We’ve never had a REAL incident but my uncle had come over once late after a night out. As soon as the alarm went off so did the phone. ADT was quick to respond. We all sleep better with ADT!
Every home is different, and so is every homeowner’s security needs. Like most technical services, you can pay for professionals to craft your home security system or you can take matters into your own hands. DIY home security means you customize your device kit, self-install, and then monitor alerts from your sensors and video feed. Self-monitoring is the common difference between DIY and traditional security, but there are plenty of companies that strike a happy medium between both. We looked at providers offering pure DIY as well as those offering professional monitoring, either de facto or as an upgrade.
To get started, just plug the camera into an electrical outlet and download the Nest app. After it connects to your Wi-Fi, you’ll have free access to crystal clear HD video 24/7. You'll also be able to listen to what’s going on in your abode and talk to anyone within the camera’s range. Want to control your camera using your voice? The NEST cam works with Amazon Alexa.

I am a single mother and the "security system" I have received is a necessity. I do not feel safe which is the entire reason I went with a home security system. I'm still waiting for that amazing 'peace of mind' to happen as you see advertised everywhere but I do feel better with it installed thus far. I think I will always be paranoid regardless of what I have at home but it's a step in the right direction.

While most providers give you the option to add both indoor and outdoor cameras to your security package, SimpliSafe’s selection is limited to one indoor surveillance camera. The camera includes features like free streamable HD video and audio, 30-day storage, and night vision, but it doesn’t take snapshots of activity and can’t pan or move — basic features found on most surveillance cameras.

What makes Link Interactive so great is its customizable approach to its do-it-yourself home security packages. It got rid of predesigned equipment packages and instead lets you design your system and choose from multiple contract lengths to fit your needs. We love Link Interactive for its transparent and competitive pricing, solid customer service, and customization options.
I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.

I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.
Protect Your Home is an industry leader in home security providing quality care 365 days a year. As one of the largest home security companies, providing ADT-monitored security all across America, we strive to combine both safety with affordability. We set the standard for ADT-monitored home security at a low price of only $7 a week. And, when it comes to your family’s safety, ADT-monitored security will provide you with the necessary equipment to grant you peace of mind while you’re home or away. Regardless of which home security package its your needs, rest assured knowing Protect Your Home is in your corner.
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