ADT is an excellent company with state of the art equipment, solid company financials, and courteous professional employees. As a retired law enforcement professional, former head of security for a major company, and now security consultant I have used ADT for over many years. Have there been some problems? Of course – complicated security systems always have some glitches. But the problems have been quickly and professionally resolved. ADT is a good company with a solid track record.
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
†Total package includes 6 door/window sensors. No substitutions allowed. Labor charges may apply. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.
ADT Motion Sensor Protection embeds advanced safety methods into your home security system. From infrared to magnetic technologies, you can ensure your home security system is working around the clock. These wireless devices transmit signals to the control panel via radio waves, helping provide an extra layer of protection ensuring there are no wires for an intruder to cut. Motion sensor systems are battery-operated with strategic alerts to signal the control panel when running low. 

It’s easy to see why SimpliSafe is a crowd favorite—especially among renters. Its no-contract, DIY approach caters to families on a budget, and it’s endorsed by money whiz Dave Ramsey. It’s a solid home security choice, but the lack of home automation features keeps it from rising higher on our list, though it did recently add a security camera to their offerings.


A smart home security system connects to your Wi-Fi network so you can monitor and control your security devices using your smartphone and an app. Entry-level systems usually include some door and window sensors, a motion detector, and a hub that communicates with these devices using one or more wireless protocols such as Wi-Fi, Z-Wave, Zigbee, or a proprietary mesh network. You can add extra door, motion, and window sensors to provide coverage for your entire house and build a comprehensive system that includes door locks, garage door openers, indoor and outdoor surveillance cameras, lights, sirens, smoke/CO detectors, water sensors, and more.
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.
“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
Vivint also recently partnered with Google to offer Google Assistant voice control to customers with smart tech. Every new smart home system includes two Google Home Minis. This means that customers can adjust the smart thermostat, lock doors, and arm the system via voice commands. Using a Google Home Mini as the smart hub in your home also ensures that even non-Vivint smart devices are manageable on a single platform.

Most SimpliSafe customers report high levels of satisfaction, though SimpliSafe’s customer service is pretty unremarkable. There’s not a lot that stands out, but there’s nothing really wrong with it either. It’s just kind of there. SimpliSafe does do a great job, however, in presenting customers with a product that is so easy to use that there’s rarely a need to contact customer service in the first place. This creates a positive experience by itself, especially for a DIY system.
The crew was knowledgeable, professional, and made sure that I understood what was being installed and how to use it. By the time they left, I had everything up and running, had been personally tutored in its use, and had set up basic accounts and access credentials for the main system, the web portal, the remote monitoring software, and the third-party equipment ADT installed for me.
The reason I got ADT was so that in case I needed to move out of state for my work (a possibility at the moment) I wouldn't have to pay a early termination fee for moving 'out of service area' as I've seen with other companies contracts. I believe I'll have to pay a $199 or so moving fee but that's better then cancelling and signing up with a new company once moved.
There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.
Link Interactive offers 12-, 24-, and 36-month contract options, which makes it great for renters and anyone who isn’t ready for a long-term commitment. Alarm monitoring prices start at $31 and go up to $41 per month, making it more affordable than Frontpoint or Vivint and one of the more competitively priced professionally monitoring services on our list.
ADT offers customer support via phone and email. If the system begins to malfunction, customers are urged to call and set an appointment with a company technician, but it will cost you. If you don’t want to pay for support, there is a handbook that shows you how to test the system, but the process can be tedious. ADT security reviews online indicate most customers avoid the trouble of DIY support and opt to pay the monthly maintenance fee.

Netgear Arlo Pro 2: The video resolution and frame goes for 1080p. Field of views goes up to 130 degrees. Night vision is included and the camera uses cloud storage. The pros are excellent-quality 1080p video, weatherproof, rechargeable batteries, supports IFTTT and Alexa voice commands, pre-buffered video recording, continuous recording capabilities, and free and subscription-based cloud storage. The cons are expensive, requires hub (included), and many features are only available when plugged in.
All ADT Monitored security packages include 24/7 professional monitoring so you can feel safe and secure at your home or away. Choose the Essentials package, Total Protection package or Premium Protection package and get a $100 Visa Reward Card**. Installation starts at $99 for all ADT packages. Call today to find the right ADT monitoring package for your home.
I have had ADT security for almost 2 years now. I bought the system to help protect my family after a home invasion. After 1 year of service, we moved and chose to transfer service to our new house. We had a technician come out and perform the installation and once that was complete we started using the system. A year after transferring service to my new home, I had an issue with the keypad. I called my local ADT office to have them come out and repair it, only to be informed that they never actually transferred the service to my new address!
ADT’s long-standing presence on the home security scene is worthy of the accolades and recognition they’ve garnered over the years. ADT is the largest security company on the market, offering notable features like the ADT Pulse® app for mobile access and alerts, and CellGuard® wireless monitoring, which connects to the monitoring center without a landline. Combine this with Protect Your Home’s wireless system that uses radio waves to connect the sensors and cameras to the control panel, and you’re home is completely free of wires and cables. Protect Your Home, an ADT Authorized Premier Provider, only offers professional installation at this time, but can do same-day installation in most areas.
ADT called me in February to tell me to put new batteries in. I told them that my alam system did not work and that I wanted to cancel the service. They said that if they could troubleshoot it from the telephone, would I keep the system? I said yes, but if they couldn't, I wanted to cancel. They could not troubleshoot it. They continued to bill me, I did not pay, since I had verbally cancelled. Yesterday, October, I got a call from their collection agency, Source Receivables Management. They were very rude. I called ADT today to complain. They have all the record of my calls and that I wanted to cancel, etc., but now they're telling me it had to be done in writing. They didn't tell me that then. They strongarmmed me into paying the money or were going to have it affect my credit. Very deceptive and very rude!!! DO NOT USE THEM!!!!Read More
SimpliSafe doesn’t require contracts, which tells us that it is confident in the service it provides and doesn’t need to lock you down. SimpliSafe offers low-cost cellular monitoring starting at $15 to $25 per month depending on whether you want mobile access. The only company with a similarly low monitoring cost is Scout, but it doesn’t offer the same range of equipment that you can get with SimpliSafe.
Every ADT-Monitored center puts an extensive network, including system professionals, on call to help protect the people and things you care about most. You can expect ADT security 24 hours a day, 7 days a week, 365 days a year. All throughout the United States, ADT Security has a full-scale network of linked command centers strategically positioned to successfully offer continuous monitoring of your Protect Your Home-configured security system. The state-of-the-art technology integrated into this resilient, hyper-connected operation is only one of the many reasons more people choose ADT-Monitored home security over any other security monitoring company in America. We provide protection against potential hazards that maybe out of your hands including:
You won’t find any entry sensors with Canary, so it’s not great for homes with many access points (multiple doors and ground-floor windows), though it does have the ability to sync with multiple Canary cameras to form a web of video security. If you’re living in an apartment, and primarily need security cameras for home surveillance, the tower’s 145-degree lens should cover the majority of your living space.
On the service side, however, ADT has been highly responsive. Support will attempt to fix your problem over the phone, including having you march through the house looking for panels and sensors to tweak, but if they can't help you resolve it within 15 minutes or so, they tend to default to sending someone out. All the technicians they've sent to my house since installation (three of them) have been prompt, courteous, and seemed to know what they were talking about.
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
Do not use ADT! The salesman was a fast-talking con artist. My husband and I felt pressured to sign a contract without having time to read it. The salesman lied and told us we could cancel anytime. The contract is for 36 months, and if you try to cancel, you have to pay an incredibly large sum of money! Customer service is rude and antagonistic, and the actual alarm service itself is defective. Please don’t make the mistake that we did!
Unlike ADT and Vivint, Frontpoint home security systems are do-it-yourself installation. This means the company will send you the equipment to install on your own. DIY installation is easy and Frontpoint has a personalized website that will walk you through the process. And customer service reps are available should something go wrong. Like other top home security providers, Frontpoint also offers home automation and professional monitoring. However, only one Frontpoint package comes with video surveillance. But if you’re interested in Frontpoint, you could use a third-party security camera in conjunction with your Frontpoint system.
ADT’s long-standing presence on the home security scene is worthy of the accolades and recognition they’ve garnered over the years. ADT is the largest security company on the market, offering notable features like the ADT Pulse® app for mobile access and alerts, and CellGuard® wireless monitoring, which connects to the monitoring center without a landline. Combine this with Protect Your Home’s wireless system that uses radio waves to connect the sensors and cameras to the control panel, and you’re home is completely free of wires and cables. Protect Your Home, an ADT Authorized Premier Provider, only offers professional installation at this time, but can do same-day installation in most areas.
A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.
ADT-monitored security delivers comfort through constant connection. The ADT-monitored security network is a complete group of committed and interconnected Customer Monitoring Centers, supported by trained professionals and dynamic high-tech ADT-monitored home security equipment. Our comprehensive Protect Your Home installation process includes a system that utilizes ADT's-monitored security home security Tailored to your home and your specific needs, choosing a home security system has never been easier.
A few min later he comes to me and tells me he’s got bad news and all my stuff is out date. (i thought that was pretty fun because I had looked in the box downstairs before calling and the inside cover clearly had a sticker on it stating it was install about 10 months earlier) I played along… He did his little sales pitch about giving me better stuff and blah blah then he says it’s like $700 to replace what I had as he’s shoving paperwork & a pen at me. I told him he was out of his mind! So then he tells me he’s gonna call his boss and see what he can do, a few minutes later he tells me he can give it to me for free. At this point I’m totally weirded out by the guy and told him I needed time to think and could I call him later. He got totally indignit with me and couldn’t understand what my problem was and that it was free. I asked him to leave and he sat down at my kitchen table! I tried to be very polite but he wouldn’t get up he said he was gonna see what else he could work out or something ridiculous. I left the room and called my neighbor who came over and removed the man from my house. It was absolutely insane!
I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.

I am very upset with my ADT experience and contract. Your sales rep Daehan ** gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from SafeNet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with SafeNet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461.
Bad customer service. Be careful when you sign the contract with this company. It’s a bait, always overcharge. You want to cancel! No way! You will pay for the cancel fee. A lot money. I will tell to all my friends, my family friend and the world. Don’t trust and don’t use this company. I’m sure I will never stay with this company after my contract. Liar and cheaters!
ADT has the first thought name for security, but, worst to deal with. The sales tactics and the service performance is substandard. Pressuring to sign the contract…they will not let you review the it and its terms, only point to sign here. Pricing higher than anyone. The sales person kept calling me although I said not to. I suggest to never use them!!!
Honeywell was first formed in 1906 and is the oldest company on this list. Their camera on display is Honeywell Lyric C2 Wi-Fi Security Camera. The video resolution and frame goes for 1080p. Field of views goes up to 145 degrees. Night vision is included and has cloud and local.  The pros are sharp daytime image quality, pre-buffer recording, local and cloud storage, supports IFTTT integrations and geofencing, and works with Alexa voice commands. The cons are does not integrate directly with other Honeywell devices and night vision image quality is soft.
Terrible sales, installation, and service, especially for someone providing such critical installation and monitoring. They're great at acting nice, then following up with nothing or (at best) a bait-and-switch with extra charges, going back on their word, and requiring that you pay more money to get what was sold on the front end. I read the promotion fine print, read the contract, discussed with the technician and branch manager to clarify all the pieces. Then got passed through no less than two disjointed and loosely affiliated call centers which continued to require additional forms, contracts, and payments in order to get the original payment terms and rebates that drove the initial sale. You should pay more for service from a different company, because ADT will end up costing you more before the dust settles.
Since buying this hub I am pretty happy with it. Still getting everything setup just the way I like it, but a lot less of a headache. I am having an issue with the battery being no good, but I opened a ticket for it and I am sure it's as easy as sending a new one out to replace it. It is a bit price, but I had ADT come out to give me a quote and just for the bear minimum it was about $1200. So, $400 is not too bad from that point of view and also no long-term contract. I can start and stop my monitoring at any time. I also got all of my sensors and motion detectors at 50% off during a sale so that was pretty good too.

Don’t expect to get a firm cost for service and equipment from a web chat. Without seeing your property, a sales agent can only estimate. Your home will specifically need to be evaluated by an ADT installer—which is free. Some may view it as an upselling scheme to get you to buy more stuff you don’t need, but we’re actually grateful that they provide someone who can point out weak spots in our home we might not have thought of. Plus, you can always say no to additional sensors you don’t want then.
We previously had ADT and having this service provided us with a great peace of mind. We moved into a rental property approximately three years and now have no home security provider. We plan on purchasing this home and I can tell you the first thing we are going to purchase is ADT again. The only reason I gave this review a 4 star instead of 5, is because of the delay in response time when we do not respond. The Home Security Provider first calls us to confirm then calls police. By the time the police receive the alarm there is several minutes in delay. If help were needed right away, I believe it could be a little bit of a downfall – however, overall I know that my home is protected and even with a few minute delay – know that help would be on the way.
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More

I'm fortunate enough to live in a house I spent a lot of time in while growing up. It has an old security system that hasn't had service for years. I remember watching a crew of installers come and drill holes into doors, window frames, and fish wire through the drywall for the motion detectors. It took two people an entire day and many tools to install the now-archaic system.
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We had ADT service for about 3 years in Columbus, OH. We “tested” the system several times, when our cat would accidentally set it off, or when we would by forgetting to turn it off and then opening the door. And every time the company quickly contacted us, always very professional and calmly asked for our security code. I felt very confident that in a true emergency they’d be just as responsive!

The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ...  More + Product Details Close
As mentioned above, wireless security cameras are easier to install than the wired alternative. Wired cameras must connect to your home’s electrical system, so you’ll need to hire a professional for the installation. Wireless cameras rely on Wi-Fi or other networks. Follow the instructions, and you can set up and connect most cameras in less than thirty minutes.
For many, ADT is synonymous with home security; and for most of its 140+ year history, ADT had a lock on the market. Even today, the security giant claims 25 percent of the home security market, appealing to homeowners who want a professionally installed system from a recognized brand. The company has detractors who claim contracts and service is inconsistent among the 400+ authorized ADT dealers across the nation; customers may not know if they’re signing agreements with ADT corporate or with a local dealer who is managing the account. Considering the size of the company, ADT does well at keeping pace with technological advances in the industry as we can see from their numerous ADT Pulse packages. And because their dealer network is nationwide, homeowners anywhere in the country can have access to a professionally installed, security system.
Backup System: If your power goes down or your phone line is cut, this backup system will kick in. Alarm systems also come with a backup system, which can keep your alarm going for up to 72 hours by using battery power. If your home uses Voice over Internet Protocol (VoIP) phone system, backup systems are crucial because a lot of alarm systems aren’t compatible with this. Alternatively, if you provide cell phone backup, this will allow the monitoring company to get in touch with you via this.
The most common type of motion sensor is the infrared sensor. These sensors emit infrared light and are triggered when they detect body heat. They identify intruders by comparing the heat of inanimate objects with the heat of anything moving in its field of detection— like a human. Many motion sensors are designed with Pet Immunity to avoid false alarms being triggered by small pets in the home.
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