Although all the alarms at my house have been false due to forgetting the alarms were on or accidentally breaking something, all of these were responded to very quickly by very courteous and efficient personnel. I feel very safe in my home when I’m there and very confident that my home is monitored well when I’m away. Tremendously thankful for a wonderful alarm system and helpful staff.


Home automation may not be something you’ve considered, but many home security providers offer it with higher-tier packages. Not everyone needs complete control over their lights, locks, and robovac, but home automation comes in handy if you travel frequently or desire complete convenience. Before choosing a home security package, think about your smart home needs and if this technology may be something you’ll want in the future.
Sensors: Most home security systems include motion sensors and door or window sensors. We suggest getting motion sensors for areas in your home that could be dangerous for children or pets (the garage, the sewing room, the laundry room, etc.). It’s also smart to get enough window sensors and door sensors to cover every possible entrance to your home.
The majority of home security companies recommend or require you to call when ordering your service. We recommend this too, as you can often get a lower price by discussing your quote with a salesperson. Sometimes home security systems require an installation fee, equipment fees, or an activation fee. It’s quite common that special deals can waive or lower those. In fact, sales reps from eight of the nine security companies we considered offered us a discount over the phone — we didn’t even have to ask.
One of the main reasons SimpliSafe took first place is that while you don’t have to sign up for professional monitoring, you have the option if you want it. There aren’t any contracts, so you can turn on the alarm monitoring for one month if you’ll be going on a long vacation and turn it back off when you get back. SimpliSafe also makes it easy to customize your system. You can always add new equipment to your setup if you decide you want more motion sensors or an extra wireless keypad for your garage.
GetSafe is another home security system that allows for DIY installation. Setup is easy since sensors are peel and stick, meaning no special tools are needed. One of GetSafe’s biggest perks is the contract flexibility. The company offers 24/7 professional monitoring on a month-to-month basis, 12-month contract and 36-month contract. So, if you’re a renter who wants a security system, but can’t commit to a lengthy term agreement, GetSafe is a great option. The downside to choosing a month-to-month plan is that you do have to pay for your equipment upfront, which can be expensive. If you can afford to do so, though, GetSafe is worth considering.
Fortress security systems are capable of supporting multiple wireless accessories, and adding one or more accessories after the original purchase is quick and easy. Many accessories are also compatible across systems, so upgrading to a system with more features is also a breeze. If you're not sure which system is best for you, you can always upgrade when the time is right.
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party  Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.
This is the worst company around . Very poor service fought with them for over 2 weeks to transfer to new place. They set appointments then never show up. This started April 21 they finally showed up April 30 to remove the system put it in a plastic bag handed it to me said I will be back at 9 AM May 1 to install at new house. For the 4 time it was a no show. Finally showed up May 10 and half ass installed it. As of today we still up able to use it. I also found they charged my account. Whatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and family. ADT you are more then welcome to call me you have the number but you will not like the conversation. I give the same respect you give to me. So you know that it going to be a crappy conversation to match your crappy company service.

Home automation: This comes with the higher cost monitoring package but still very affordable. ADT pulse allows one to do things with a home that was once only available to the rich and the famous. Their free mobile app is available for iOS or Android. It controls everything from an arm and disarming the alarm to controlling the security camera. When testing the ADT Pulse app, we found some cool additional alerts you can set up based upon your area.


Video doorbells offer an easy way to see who is at your door without having to open or even get close to the door. These devices connect to your Wi-Fi network and will send an alert when someone approaches your doorway. They'll record video when the doorbell is pressed or when motion is detected, and usually offer two-way audio communication that allows you to speak with the visitor from anywhere via your phone.
In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.
Vivint Flex Pay gives you the option to purchase your equipment up front with no added monthly cost—and no contract—or to finance the equipment interest-free over a 42- or 60-month contract. We think it’s awesome that Vivint gives you multiple options, but you should know that even though choosing a contract means you pay less upfront, you’ll have to pay 100% of the remaining contract if you cancel early.
As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door. I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. My advice for new home owners: When an ADT sales representative comes to your house, don’t worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner “deal” before it is too late — simply don’t answer the door.

Depending on your needs you can go with a system that you monitor yourself, or pay a subscription fee to have your home surveilled 24/7 by professionals who will contact your local fire and police departments when alarms are triggered. You can even take advantage of on-demand monitoring services for when you're away on vacation. Of course, the more coverage you have, the more you can expect to pay.
I recently received a flyer in the mail with my change of address forms from the post office with an ad for Protect Your Home advertising a “free” alarm system with 5 wireless sensors, motion, panel, and key fob with the signing of a 3 year contract.  I thought, “Great!”  I called the next day and spoke to a very polite sales representative and his manager and was set up to get an alarm installed that very afternoon.  I specifically told him, his manager, and the scheduler that I would not be available until after 4pm.
I know that ADT is one of the best companies out there but I swear it has gone to their heads. I had used their service in the late 90's before losing my first home. Years later, I come back to them after being a customer with them for 9 years and they treated me like crap. The man I spoke to on the phone kept cutting me off when I was trying to ask questions, and long story short I over paid for something I didn't even want because the rep failed to listen to me. Could just be a rep issue??

If you do provide your address to the receptionist, the sales consultant will work to put together a security package and schedule a technician’s on-site visit. During this walk-through, the technician will provide recommendations on ways to improve your security solution with additional features. These upgrades and additions fall outside of the initial price of the system, so carefully consider the additional cost and value to you before signing the agreement. Once the paperwork is complete and you’ve signed ADT’s three-year service contract, the technician will install your system. After the initial 3-year period, your contract will renew on a month-to-month basis. To cancel, you will need to provide 30-day notice of intent to terminate.


Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
Have you ever forgotten whether you locked the front door or not? It’s not a big deal when you have the app because you can get automated locks, too. Rather than driving down the road, realizing you’re not 100% sure you locked it, and driving back after that “oh shoot!” moment, you just turn on the app and select the door you want to lock—saving you the time and the trip.
We are 20+ years loyal ADT customers. As veterans, my husband and I felt extremely comfortable leaving the country knowing our family's home security was being monitored by ADT while we were deployed. However, since our new home install in 2013, we have had nothing but issues; false alarms, unreliable alarm settings, unprompted notifications from the keypad, etc. We've made numerous calls, paid for upgrades, and had techs come to the house for troubleshooting with no resolution.
We just moved into our first house 5 months ago in a neighborhood we didn’t know well, and getting a security system was very important to us. We considered several, and ADT just seemed to have the most bang for our buck. Our system hasn’t disappointed us one bit. Usually when I walk out of the door, my hands are full while I’m juggling a toddler. The app helps so much so that I can activate our system from my phone once I’m in the car.
ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
This company sucks! They insisted that I needed an ugrade to my monitoring to wireless. They sent out a rep that changed my system to wireless. Well the sensor in my bedroom kept signaling that there was break in. The police came out 3 times, where I was charged for 3 false alarms. I called ADT to complain, they said that I had to pay for the false alarms and show them proof of payment to be reimbursed. They sent out their tech, that fixed the problem and I mailed them proof of payment for the false alarms. We went around and aroud with them sayig theey had to investigate the problem! What?! After 6 months of the back and forth, approximately, a supervisor tells me that they do not give... Read More
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.
Many times agreed to visit me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. During the 4 years happened at least 3 times. Sensors falling to the floor and activating the alarm causing the cops to come to finally find out that the sensor simply fell from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.
As you start looking for a house alarm company, there are a number of things you need to look out for. Proceed with caution when you’re dealing with companies who install proprietary systems and claim that they only work with their licensed monitoring systems. You should also watch out for organizations who won’t let you alter your passcode or switch to another company even after your contract has finished. To be sure, opt for a company that gives you full access to your programming and code features and uses non-proprietary components.
ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
My upfront costs were high compared with the competition, and even if they'd come in at ADT's more average price of $1,100 to $1,500, I still would have choked a bit. But as you'll see below, mine is a fairly decked out example of an ADT installation. While I wasn't thrilled about the very expensive startup charge, the monthly dues seem reasonable considering what was installed. And while my addition of the Quality Service Plan cost me another $11 per month, I felt that was worth it since it covers parts and labor on any devices that need fixing; and besides, I received a $7 and change monthly discount because I'm a State Farm customer, a discount that'll apply to you, too, if you use not just State Farm, but also USAA, MetLife, Chubb, and several other insurance providers. That brought me down to just under $64 per month, which I feel is worth it.

I have had ADT since 2002 and as of today I'm canceling the service! After a recent move, they tried charging me more money for less equipment, sent me a bill for over $400 because of "early cancellation" although I had an appointment scheduled for a new installation, and removed a payment from my bank account after the service had been discontinued. They gave us a huge hassle for stopping service at a house we no longer lived in! Anything (equipment changes, moves, etc.) starts a new three year contract. In the amount of time I have had ADT services, I could have bought and paid for multiple, more cost effective services, not to mention the level of customer service. I am done!
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
As mentioned, SimpliSafe updated its equipmentto enhance its already reliable features and to offer a streamlined design on par with security companies like GetSafe and Frontpoint. The new system has twice the range of the original and is “five times faster” in communicating with other equipment. SimpliSafe also reinforced the system’s back-up cellular connection so that it’s even more secure. Though we haven’t tested the new SimpliSafe equipment just yet, the advancements are promising and innovate on a system that was solid to begin with.
ADT has the worse customer service and the worse legal department. Be careful business owners as ADT will rack up citations on your behalf with the county, not tell you anything about it and years later you find out you have hundreds of dollars in citations accrued that you owe. They dispatch police to your place of business during working hours so I don’t know who is worse, ADT or the actual Miami Dade County Code Enforcement Department. I guess you can say criminals and people that take advantage of others come in all shapes, sizes and disguises.
Before I met my new husband I was a single mom for a while and by myself with 2 kids in the house sometimes got a little scary. I used to be afraid someone would break in the glass door even though I had a stopper in to keep it secure. Once I had ADT I felt totally secure and able to sleep at night. Never had any problems with them. Would recommend them to anyone.
After many hours spent trying to contact the right people within ADT to solve this problem, one of the customer service supervisors provided me with a statement credit and indicated that the manager at the local ADT office advised me to purchase a particular type of garage door opener (at my own expense), which should then work with ADT equipment. When I attempted to directly contact this local office manager in order to determine the exact equipment model to purchase, I left three voicemails, none of which were returned. I exchanged an email with someone at ADT (corporate, presumably) about the frustrating situation, but when I inquired about HOW to get the local office manager to call me back, she also stopped responding (I tried sending the email twice). When I tried calling the customer service supervisor who originally gave me a statement credit and advised me about the local office manager’s recommendation, that call also went unreturned.
2018 update: Security giant Protection 1 has purchased ADT for yet another buyout. However, they will be keeping the brand name the same since it is such a big company. Protection 1 will be merging their residential customers over to ADT and use the Protection 1 brand for businesses and the ADT for residential. If you are a current customer do not worry, your monitoring fees and services are not going to change.
First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.

In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.

When you call Protect Your Home today, a qualified representative will help you pick the right package for you and your home. We’ll then send a trained security advisor and installer to your home to help ensure you receive a security system specifically designed for your home and family. During the visit, we’ll measure your house size, help you budget, and recommend equipment that suits your home and price point. Scroll down to learn more details.
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