We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.
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The Fortress S6 Titan 3G/4G WiFi Security System is the next generation in versatile home security. The system can connect over an existing WiFi, with a SIM card, and/or a land line phone connection. It can be self-monitored, or connected to central monitoring using Contact ID (CID). The system is easy to install and start using right away. The wireless accessories in the package are pre-programmed and working right out of the box! Download the free "My Fortress" mobile app for iOS / Android and get peace of mind on the go!
It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.
I'm fortunate enough to live in a house I spent a lot of time in while growing up. It has an old security system that hasn't had service for years. I remember watching a crew of installers come and drill holes into doors, window frames, and fish wire through the drywall for the motion detectors. It took two people an entire day and many tools to install the now-archaic system.
I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint's base package. Even though it was a slower start, I am one satisfied customer.
†Total package includes 6 door/window sensors. No substitutions allowed. Labor charges may apply. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.
Whether you decide to go with a DIY system or opt for a professionally installed system, you'll have to pay a monthly or annual fee if you require monitoring, and in some cases, you'll be hit with a monthly fee to pay off the cost of hardware components. With most DIY systems, such as the SimpliSafe Home Security Kit, the Ring Alarm Security Kit, and the Nest Secure, you purchase the hardware outright and can avoid any monthly fees if you decide to self-monitor. If you add monitoring, fees will vary: SimpliSafe charges $14.99 per month for its no-contract monitoring service, while Nest charges $29 per month. If you commit to a three-year contract, the price of the Nest service drops to $19 per month. Ring's Protect Plus plan goes for $10 per month and doesn't require a contract.
The most common type of motion sensor is the infrared sensor. These sensors emit infrared light and are triggered when they detect body heat. They identify intruders by comparing the heat of inanimate objects with the heat of anything moving in its field of detection— like a human. Many motion sensors are designed with Pet Immunity to avoid false alarms being triggered by small pets in the home.
Unless you plan on spending $1500 plus starting costs for a high end security system ADT is your best bet. Among all the companies that you can get for $100 in start up costs you might as well go with them. I got a lot of equipment and have a shop on the side of my house (I work from home) and it was easy to get that set up with them too. I got a secondary control panel for my side shop but honestly I just use my phone. My kids have downloaded the app so they can turn it on (green button) and off too so they don't have to know how to work the old panels anymore. So in total, if you're going for the standard set up (low starting costs) alarm system then yes go with these guys over the rest.
With six co-located, fully redundant monitoring centers in different regions of the country, the ability to overtake monitoring almost every other security system and with all the industry accolades and accreditations possible, ADT continues to be a great option for many. It’s important to make sure you fully understand the system you are getting and who you are working with. Whether it’s ADT corporate, or Protect Your Home, their largest and most successful and widely recommended authorized dealer, be sure you understand exactly what you are getting, what you will be paying, and what the terms of your agreement mean.
The Frontpoint website, in contrast, clearly lists its monitoring and equipment pricing, as well as add-on options and contract lengths. If those prices work for your budget, you can simply purchase your system online. While this method lacks the advantage of a knowledgeable expert to help build your system, those adverse to sales calls can conveniently click their way to a security system.
Again, all of the issues that we encountered in the first few months were frustrating, but taken individually (or even collectively), these issues wouldn’t necessarily compel me to persuade consumers to NOT use ADT since most of the technicians and customer service agents which whom I interacted generally appeared to have good intentions to help customers and to provide good customer service.
When looking at a smart home security system you’ll want to consider the included cameras, sensors, and alarms. Such considerations will depend on the size of your home and how much coverage you desire. There are window sensors, water leak sensors, those that detect smoke and carbon monoxide, and many more. Many systems will even include an audible alarm to deter intruders and alert anyone in the area to a break-in.
I am very upset with my ADT experience and contract. Your sales rep Daehan J gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from Safenet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with Safenet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461. I discussed with Brad B, another sales rep of ADT corporate and he did help bring down the price but not after over 3 hours of 6 different customer services representatives. I am not pleased with your company nor ADT. Even though Daehan was working for an “authorized ADT dealer”, he is still representing the ADT BRAND.
If part of the appeal to DIY is the ability to cut corners and keep costs down, then Abode’s luxury may feel like a step in the wrong direction. At nearly triple the cost of Frontpoint, it’s basically the Bentley of DIY home security systems. That said, our exceptional experiences with the system made us fall in love with it, high price tag and all.
There are a few things you should do when an ADT tech gets to your house so I am passing these tips onto everyone that reads this. First make sure you get all the signs and decals you want. Putting stickers on the back doors and windows where burglars typically come through could be a life saver. Also, make sure they walk you through how to run the Pulse app on your phone. It's really easy but I was confused on my account login information and they helped out there. Lastly, make sure to write down your verbal password (to verify false alarms) and let your whole family know. So far their security system has been what we needed!
“They are always there when you need them which is what I like the most. Highly recommend ADT to all my family and friends. Even when you call with stupid questions they are there for you. The system is that sensitive that it realized something was wrong regarding the heating and a/c and sensed the burnt out panel long before we would have. Thanks.” – David, October 6, 2017, Consumer Affairs
When it comes to home security, ADT monitoring doesn’t sacrifice quality. No matter what package you choose, rest assured that your monitored home security system will be professionally installed by a qualified technician. The best part? If you’re looking for more convenient monitoring features, you have the option to upgrade your package at any time.
ADT monitoring has yet to let me down even with my little kids around the home. I only got a basic security system so I can't really compare or say it's better than "X" company but definitely works for a mother of 4 who wants some added peace to her life! My husband is gone a lot and he likes being able to check what's going on in and outside of the home thru the Pulse monitoring app. This is how I got him to buy the system for us in the first place ;).
Ultimately, we wanted systems that could integrate seamlessly into our homes and improve our quality of life. To find which fit the bill, we spent a day outfitting a 1,900 square-foot home with the equipment of our finalists. We appraised the installation process, the ease and clarity of registering and syncing, the app experience, and functionality. We were pleased to find we could get most systems up in less than half an hour, but the quality of both hardware and software differed. We docked points for flimsy or easy-to-knock-over physical elements and slow or disfunctional cyber ones. Effective home security offers crisp and quick app interfaces (preferably with practical perks like customized sensor names and facial recognition) and instantaneous notifications.
I was very impressed and pleased with the service received today, Sept. 2, 2014 by technician xxxxxxx. He was very professional and efficient in changing out/updating my control panel and demonstrating features of my system that I never before knew. xxxxxx was respectful of my alarm areas and even dusted off the top of my control box so the dust wouldn’t fall on the floor. He ended the call by making sure I had no more questions or concerns and by conducting a final check of my system. He exemplifies true customer service!
During our tests, we strongly considered home automation options, which allow you to remotely control features of your home, such as lights and door locks. Vivint really impressed us with its seamless automation integration. We loved being able to see who was at the front door directly from the app. But we wanted to figure out what these differences meant on a day-to-day basis: Which features were necessary for improved peace of mind? Which would be easiest to integrate into our daily routines?
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.
Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
If you get outdoor cameras installed with their Pulse system make sure you check that they are in the positions you want. My sons Mongoose bike got stolen and the camera's didn't capture it because they weren't positioned right (so we have nothing to present to the police dept.) Rookie mistake on our end, have adjusted things and next time bad guys swing around I'll get them.
Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.