If you’re renting or leasing, it may make a difference in whether you want a wireless setup or not. Wireless systems don’t require drilling, which your property owner may appreciate. But if you do end up needing to drilling, here’s a fun fact: in most cases you need only verbal permission from your landlord, so you won’t have to come up with a written agreement or anything like that.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.

Nest Secure offers an innovative twist on common security sensors, packing multiple functions into its Nest Detect sticks that serve as both door and window sensors and motion detectors in one. These devices also add nifty features like Quiet Open—where you can deactivate a single door to let the dog out—and Pathlight motion sensor lights. It’s pretty pricey as far as starter kit security systems go at $499, but if you’re already heavily invested in the Nest ecosystem, this might be the perfect flexible security system.

We have had ADT for 3 years & have never had any problems. We have recommended it to friends & they have had it installed & have had no problems either. Last year a Vivint salesman came to our door & my husband invited him in.  I was not home so my husband spoke with him. The Vivint salesman put his feet on our coffee table while trying to talk my husband into cancelling our contract with ADT. Very unprofessional! We definitely will stay with ADT.


The installer came out and was polite and early. His manager showed up and seemed to rush him through everything. When setting up sensor they mis keyed motion sensor as door sensor which I caught later and had to have adt phone support fix. Then 24 hours later a window sensor fell off window. I reinstalled it and it functions as should now. When I paid for equipment I gave him credit card and I specified I wanted the monthly billing going to different card. He had both cards and whether he didn't enter is right or just didn't care it all ended up on one card. Low and behold a month later I have a hard pull showing up on my credit report. So now I have involved equifax credit bureau and have contacted defender security directly who was supposed to review things and get back to me in 24-48 via phone call and send letter via usps. After 5 days I had to call back to find out that they sent a letter and the person I was speaking to couldn't help me any further.
My family has been using ADT for home security for two years now. I always feel safer at night when I turn on the system. We set it as away when we leave for trips, and I know that if there were a break-in, it would be handled extremely quick! We accidentally set the alarm off ourselves once and someone called us within a minute. Definitely worth it.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
Our family chose ADT as our Security Provider many years ago. We would occasionally travel, and ADT was the company that we trusted with our families safety while we were at home, and our personal possessions while we were away. ADT provided peace of mind that we would not have had otherwise. We owe ADT a great debt of gratitude for assisting in keeping our loved ones safe.
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Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew
ADT formed in the 1800s as American District Telegraph, the world’s first telegraph-based alert system. Now America’s largest provider of hardwired and wireless home security equipment and monitoring, it’s one of the oldest security companies in the country and has an A+ rating with the Better Business Bureau. With highly customizable packages and monitoring plans, it’s easy to make upgrades or keep your system simple.
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