At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
Though GetSafe security systems integrate with home automation products like smart light bulbs, thermostats, and garage door openers, some customer reviews indicate that it can be difficult pairing GetSafe with these products. Syncing tech is always a challenge. Fortunately, GetSafe includes a library of video tutorials to walk you through pairing your products.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.
The outside camera is hit or miss and has been since the system was installed. Overall, I'd say it works about 75 percent of the time. ADT has been out twice to fix it with neither visit making any difference. While it has a nice wow factor, the camera isn't really a lynchpin of the system, so I'm not overly concerned with it. Still, it is a primary component and you're paying for it, so overall it could use improvement.
I got ADT for some reasons most don't think of. I am a business man and I know it takes years and years to build and structure a working business properly. I bought the ADT alarm because they have several monitoring stations throughout the USA all with backup features in case they get hit with a natural disaster. Their support is also levels deep in security and these are things you will not find in a review or hear about with newer companies. By them handling so many monthly customers has given them a reliable structure to handle big problems.
I contacted ADT twice. The first time simply as a customer, since I'd just moved into a new house and wanted a full home security system. ADT sales recommended its Remote tier, and I agreed, though there are other tiers to be had (see below). I also investigated SimpliSafe, but had a not-great experience with its customer service, and was heading back to ADT when the opportunity arose to review the Pulse system for PCMag.
Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!
ADT uses the latest in technology to protect your home. The company has invested in upgrading to the latest wireless technology to help protect your home and keep the installation process as streamlined as possible. Like the newest systems, ADT wireless security system relies on radio waves to connect your home’s cameras and sensors to the control panel.
Bernadette, wow! We are so relieved to hear no was hurt, and on Christmas morning! That is exactly what ADT is here for. Our first priority will always be your safety. We could not be happier to hear this amazing story from you, Bernadette. You are very welcome. Our team of highly trained representatives will always be a speedy phone call away 24/7 if any disturbances takes place in your home. Thank you so much for sharing this story with us. Take care, Bernadette! Have a safe and great day! -Katie

I have been an ADT customer for my two businesses. Because the locations were far apart I had to make it two separate systems but I still got a good discount for having them both under my name. I got all the equipment for free, and their Pulse monitoring package for under $99 a month (keep in mind that's 2 locations). I figure that is a cheap price to pay to keep an eye on all the high expenses inside my business and I am going to do it for my home too. Cheaper then most the other home bills people pay like TV, internet and utilities and yet it actually protects the most important things, their valuables and their family members. It's a wonder why some people are too cheap to pay for this assuming they can afford a house in the first place.
The Samsung SmartThings ADT Home Security Starter Kit is compatible with both Alexa and Google Home, as well as Zigbee and Z-Wave communication protocols. The SmartThings ADT Home Security Starter Kit also works with smart devices from the following brands: Philips Hue, Ring, Arlo, Ecobee, Honeywell, Bose and more. (Not compatible with NEST, Sonos, D-Link, and Blink devices.) Ensure every inch of your home is covered with the Samsung SmartThings ADT Home Safety Expansion Pack or add to your smart home with individual accessory devices such as the SmartThings Carbon Monoxide Alarm, SmartThings Water Leak Detector, and the SmartThings Smoke Alarm as you need them!
2018 update: Security giant Protection 1 has purchased ADT for yet another buyout. However, they will be keeping the brand name the same since it is such a big company. Protection 1 will be merging their residential customers over to ADT and use the Protection 1 brand for businesses and the ADT for residential. If you are a current customer do not worry, your monitoring fees and services are not going to change.
ADT supports a range of other security cameras including indoor cameras should you want one, so you can talk to your technician about different options if the base cam doesn't suit you. Overall, it's been fine for my needs and I'm considering installing another external one at the rear of the house. This is something that'll require a call to ADT and an installation and service charge, but after that, the cam will be fully integrated into the Pulse system. You can even install your own hardware, if you like, though your mileage will vary as to how deeply you'll integrate with ADT's software without help from a company technician.

As stated, ADT supports a wide variety of other devices, including not just lights but also appliances and garage door openers. I didn't install anything on my garage door as it's essentially a large storage unit right now so I simply want to keep it locked. It's important to note that if I had wanted ADT to automate it, the company wouldn't have installed a new garage door opener, but just a Z-Wave controller that would allow me to remotely operate the opener using Pulse. This is a similar procedure for how ADT will automate your home's other appliances, should you opt for it. What's nice is that aside from remote operation, you can schedule events with most automated devices and appliances, so your home can literally perform basic tasks, like turning the heat up and down for your departure and return after a trip, letting the cleaning crew in Tuesdays at noon if you're away, and turning the front porch light on just before you get home from work every night.
A few of our favorite providers allow you to DIY your alarm system installation, while others send a professional to do the task. Professional installation allows for a home security expert to evaluate your home’s security needs and educate you on how to best utilize your system. The drawback is that professional installation often involves an additional fee. When you opt to DIY, the process is typically quicker and you can avoid any appointment-scheduling acrobatics.
I do not understand how ADT has such a high rating on this website when a simple Google search shows terrible ratings across the board. This is why I chose to write my review on this website. An ADT rep came to my house when I purchased it, and promised me personal service, and we talked about all the places that would be wired, and old equipment that would be replaced. We also agreed that the price would be comparable to what I was paying in my old home. Fast forward, I move from my old home, ADT makes me close out the old contract, start a new contract at a higher price. The tech shows up, the sales rep is nowhere to be found and doesn’t answer his phone, THEY DON’T WIRE ANYTHING ON THE SECOND FLOOR STATING IT WILL COST EXTRA FOR EVERY ADDITIONAL WINDOW. Within 48 hours of them leaving, an alarm they installed on one of the exterior doors malfunctions and they don’t fix it for 5 more days. All this for the BASIC coverage at $44/month. I can’t say anything about any of the other services, but the second my contract is done I will be moving to another provider as ADT is a terrible crooked company.
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had "a better system" and the $500 credit would cover the little bit of equipment I was missing to give me an "even better system" than I had in the previous home. New contract was signed based on this. No new equipment was installed - turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What's more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract - this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
With ADT Pulse you can control things like lights, door locks, garage doors, and your thermostat all from your smartphone—though it is one of ADT’s more expensive monthly plans ($52.99 per month). ADT is also one of the highest-rated companies for security performance because it uses technology and equipment from Honeywell (the same company that manufactures many high-end commercial security products).
The outside camera is hit or miss and has been since the system was installed. Overall, I'd say it works about 75 percent of the time. ADT has been out twice to fix it with neither visit making any difference. While it has a nice wow factor, the camera isn't really a lynchpin of the system, so I'm not overly concerned with it. Still, it is a primary component and you're paying for it, so overall it could use improvement.
"When we saw there was an upsurge in break-ins near our home we decided to compare some of the different home security companies, and ended up going with ADT. Choosing ADT to keep our home and family protected was the smartest choice we could have made, so now we don't worry as much as before since we know we're protected by a company that's always keeping an eye on everything 24 hours a day. Thank you ADT!"
Have you ever forgotten whether you locked the front door or not? It’s not a big deal when you have the app because you can get automated locks, too. Rather than driving down the road, realizing you’re not 100% sure you locked it, and driving back after that “oh shoot!” moment, you just turn on the app and select the door you want to lock—saving you the time and the trip.
ADT Pulse remote – Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

I have been an ADT customer for my two businesses. Because the locations were far apart I had to make it two separate systems but I still got a good discount for having them both under my name. I got all the equipment for free, and their Pulse monitoring package for under $99 a month (keep in mind that's 2 locations). I figure that is a cheap price to pay to keep an eye on all the high expenses inside my business and I am going to do it for my home too. Cheaper then most the other home bills people pay like TV, internet and utilities and yet it actually protects the most important things, their valuables and their family members. It's a wonder why some people are too cheap to pay for this assuming they can afford a house in the first place.
Have you ever forgotten whether you locked the front door or not? It’s not a big deal when you have the app because you can get automated locks, too. Rather than driving down the road, realizing you’re not 100% sure you locked it, and driving back after that “oh shoot!” moment, you just turn on the app and select the door you want to lock—saving you the time and the trip.
The most common type of motion sensor is the infrared sensor. These sensors emit infrared light and are triggered when they detect body heat. They identify intruders by comparing the heat of inanimate objects with the heat of anything moving in its field of detection— like a human. Many motion sensors are designed with Pet Immunity to avoid false alarms being triggered by small pets in the home.
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