After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.

A good review post! I have been in this industry for many years and along with using many different companies so far (both at home and work) I've come back around to ADT. It's a long story but I got hosed when my small boutique moved and I was using a local security company that was charging me an arm and a leg to move and upgrade so I went back to ADT pulse after paying their cancellation fee and I'm able to use it at both my Home and Business with a discount too.
Additionally, devices that connect via Wi-Fi, such as security cameras and smart door locks, can be hacked to gain access to your home network. A skilled hacker can then use your Wi-Fi devices and other network resources to carry out Distributed Denial of Service (DDoS) attacks against larger networks. Perhaps even more disturbing is the idea of some stranger monitoring video from your indoor and outdoor security cameras.

I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time...$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I'm with ADT and it's a great system for my family. Never had a issue them and I don't have a problem with their equipment. It does the job!
Alarms, camera, motion sensors and more – the options are endless when it comes to keeping tabs on what’s happening in your home. You can now have peace of mind all at the touch of a button. Best part is, you can install most of this automated home security technology yourself, so you don’t need to shell out thousands to a security installation company or contractor.
I mean what do you want from them? Ask yourselfs what do you do for a living? Ill give you a little food for thought( your a bartender/ owner you are running a special for miller light draft at 1 dollar a glass. I come in and say I want jack and coke. You charge me 5 dollars and I complain, scream whatever that it say’s 1 dollar.) Are you F*ing kidding me? READ the advertisment!
*** ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

ADT Pulse Home Control with Video – Installation starts at $499. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $59.99 per month, ($2,159.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

Frontpoint requires a professional monitoring subscription plus a three-year contract. Monitoring plans range from $35 to $45 to $50 per month, each ascending tier unlocking additional features like home automation, mobile alerts, and camera storage. While not as flexible if you want to take a minimalist or independent approach to security, but appealing if you want the extra perks.
In regard to ADT customer service, the BBB rating varies by area. For example, Florida headquarters provide excellent customer service and maintain an A+ rating with the Better Business Bureau. This is mainly because ADT relies on company authorized independent dealers whose customer support agents might not be up to par with ADT’s standards. Remember to check locally and read reviews before committing to a provider. Also, look for a dealer that is BBB accredited.
I had someone enter my home when I was at work. ADT called me right away but the cops didn't show up in time. I called back to see what ADT recorded as to how quickly they called (to see if it was their fault or police) and they said they called dispatch after neither myself or my wife answered our phones. So regardless of how quick or slow ADT may be, it still is up to your local authorities to trust their word and come check out your house. A few things got shuffled around with but nothing of real value got stolen. Not fun knowing someone has been snooping around in our home and now I am adding some Pulse cameras to the system for better surveillance.

Your Local Security is a high quality professional review site.The customer reviews you see here are the result of direct feedback from Protect Your Home customers. We do not pay customers for reviews. If they participate, reviewers do have the opportunity to enter various contests to be randomly selected as a winner. We do not reward reviewers based on whether their written analysis is positive or negative. Rather, we publish full and complete reviews from individuals with no alterations. We do select which reviews will be published excluding reviews due to language, inappropriate or irrelevant content.
Over ten years service and I upgraded to their new Pulse system. Because I've been a customer for so long they didn't put up a fight when I wanted a whole new wireless system. I was able to get it and have a few camera's, key remotes and things we have been missing out on for the past few years. ADT is the clear winner in my books, I hear horror stories of other companies jumping up the rate, going out of service or having 5 year agreements. You don't have to worry about any of this with the ol' White and Blue.

Your base security system package normally includes 3 window and door sensors, but we’ve been given special permission by ADT to throw in 3 EXTRA sensors for FREE with every system we give away. The FREE1 system ($850 retail value) plus the extra sensors ($450 retail value) gives you a total value that is more than you’ll get with other security system retailers.
ADT backs their self-branded devices with third-party devices. For starters, Pulse is compatible with the Ring Video Doorbell. Customers can self-install or have their doorbell professionally installed. Of course, the integration works both ways. In addition to controlling your Ring doorbell through ADT Pulse, you can control ADT Pulse through the Ring app.

* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month (1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card of electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL- 127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI- 3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM- 353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622- CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025- 7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA- 602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G- 21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240
I have been a loyal ADT customer for thirty years. I had decided to upgrade my security in November of 2017 by adding security cameras. I had it in my mind to buy the DVR system before my security sales associate came out to my home to evaluate my very specific needs. She came and I showed her my Verizon flaw that put us at risk with our system. Explained to her that the hard wire for the telephone could easily be cut and our old system would not be able to communicate with adt monitoring. We agreed to upgrade to a wireless system equipment to solve this problem. I paid for this to be done.I also told her we wanted to purchase a camera system and relayed all the reasons why and what specifically we needed. She made the recomendation to purchase from ADT the pulse camera system. We were told about the thirty second clips with two details left out. The detail about the camera going offline after EVERY thirty second clip for FOUR MINUTES, that at times is actually NINE MINUTES of no recording. The camera is asleep missing anything that happens. Any person on earth can google ADT REVIEWS and learn of this FLAW. YES that includes the burglars, murderers and rapists. It is not a secret. I did not look at the reviews until I noticed this flaw until I actually was missing an event. I trusted ADT. My sales associate told me that the camera would record each event as long as there was motion. She did not tell me about the sleepy time camera ever. So I’ll back up to the actual install day. So install day comes and the guy puts up the first camera and I notice that the housing of the base of the camera does not cover up the wire. It is completely exposed and can be cut by anyone. I told him this was unacceptable and he called the office and informed me that I needed the dome cameras instead. Now I have to say that I don’t understand why this sales person sold me these cameras in the first place. I took her outside and showed her the exposed verzion wire and told her how upset I was that anyone could cut this and my system would no longer communicate with adt monitoring. At this point, the tech made a new appointment for a tech to come out and switch out, to the dome cameras where the wire is protected under a housing and can not be easily cut if installed in the eve of a one story house. He finished up the install wiring and the install of my ring front door camera. He closed up the closet where he had been working and said goodbye and left. Next day we go out and set our alarm. We come back and our alarm code no longer was accepted. Alarm goes off. We could not get it to respond. When I opened up the closet to look at my alarm panel the door was unlocked and open with wires hanging loose all over the place. A computer device was attached to these wires and for the life of me I thought we had been robbed by the mission impossible crew. We called ADT and a lady had to walk me thru removing the battery from the alarm system to get it to stop the alarm. I’ll also mention that they did not receive a signal at all for this alarm event. So service day comes and the technician arrives and opens up the door to the system and could not believe what he was seeing. He asked why the previous tecnitiins test equipment was there still. He said he had changed our alarm code and had left our system in test mode. Great........ I fall safe already.... not! After he corrected all that mess and the replacement dome cameras were installed, One of the dome cameras was malfunctioning the very next day and we had to make another appointment to have that one replaced. Now they are working. The visibility is great. The night vision is great. BUT the thirty second clip is for the birds. That thirty second clip turns into a twenty five second clip when you notice that the camera actually backs up each clip a few seconds and shows you at first nothing and then includes the nothing in the thirty second clock. So basically if you have a slow murderer or robber you will only get a clip of them for twenty five seconds and then the recording will stop and you will actually get nothing of the crime. It’s POiNTLESS with a THREE YEAR CONTRACT and if you don’t figure it out before three days that you’ve been sold a piontless camera system that was intentionally designed and manufactured this way, you are up the creek without a paddle or in this case no video footage of the actual crime. Needless to say I’m very dissatisfied with my security sales consultant recommended system purchase. Based on the fact that she knew ahead of time what events were happening around my property and why I needed a camera system in the first place. This Pulse system has alot of bells and whistles but I did not opt for those for automating my house. I only wanted the cameras to capture crime events. Not partially and not on a time clock. I would also like to add that she also sold me a ring front door bell system. This system opened my eyes to the fact that technology exists that does not hobble you into a pointless purchase of a disfunctional system Ring captures every motion activated event without delay with clips. It stores them in the cloud for only thirty dollars a year. WITH SOUND It also has a free app for your phone, your computer, your iPad, your husbands phone. It notifies you every time someone rings your doorbell or moves I front of it with controllable zones. Way to go RING! You can answer that call on your device of choice and talk to that person while recording the video and conversation before and after you answer the ring. So I have to say, what’s the point in buying ADT’s cameras at all. Just install RING flood motion lights with cameras built in and doorbells front and back and be done with it. No contract. No SLeepy TIME missing events No lies by omission, or missing facts. No lack of customer satisfaction or attempts to make it right. Loyal customer no longer loyal!
DIY home security lets you take peace of mind into your own hands with live feeds, mobile alerts, smart home integration — but the sheer number of choices can be overwhelming. We looked for affordable equipment, comprehensive mobile notifications, and flexible professional monitoring to find the DIY home security system that gives you the most control without breaking the bank.

After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn't close enough to get or the burglar getting in at night and the residents sleeping through it until it's too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.

I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.


Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Blink is a wireless security camera system that requires AA batteries and a Wi-Fi connection to operate. The company’s three-camera package is one of our favorites because it can cover a lot of square footage (like the first floor of a house). Each device comes with easy-to-install wall-mounting hardware. Need an extra camera? You can amp up your security by purchasing add-ons for your system.
I tested ADT Pulse (starting at $28.99 per month plus components and installation), which combines the company's alarm and security service with home automation and monitored surveillance. ADT easily rivals its top competitors, including Vivint Smart Home, in functionality, though if you opt for the top of its service tiers as I did, you might want to prep yourself for sticker shock. Even so, ADT Pulse earns our Editors' Choice for home security systems.
What makes the best home security system comes down to the experience that a home security company provides. A good company will show genuine interest in providing you with a solution that fits your needs. This means it won’t try to upsell you on unnecessary equipment, pressure you into spending beyond your budget, or hit you with hidden costs, policies, or other unwanted surprises after you’ve signed a contract. It should simply give you peace of mind.
ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
Do not waste your money on ADT outdoor security system. We had their outdoor camera installed due to theft in our yard and low and behold…AGAIN, my sons Mongoose was stolen out of the front of the yard. Not only did their outdoor system not pick up any clip at all due to no motion (so we have nothing to present to the police dept.) but when I called asking for a resolution no one wanted to give me a supervisor and the only ones paying for my sons stolen bike(which was about 10 feet from the camera) is my fiance and I. Save your money; keep your money. Their security is a joke. We signed a 3 year contract, paid to have their service installed and now we are paying to be robbed not only by the thief that stole my sons bike but by ADT too.
Chances are if you’re thinking of a friend or neighbor’s home security system, they probably have an ADT sign out front. ADT has been considered the industry standard for home security, and although some of their stuff might not be as flashy, the equipment is solid and the monitoring aspect receives good reviews with customers (although sales and installation customer service could use some love). Plus, you can always expand your system with home automation options.
I was satisfied with ADT and as a single woman, my security system gave me the peace of mind I needed to relax in my home with out fearing for my safety. I also enjoyed knowing that when I went on vacation, my house was secure. Many advances in home security systems have been developed since I had my system though and I would love to see what is available now with closed circuit cameras etc.
As you can see, the control panel isn't as pretty as Vivint's, but Vivint expects you to do more with its panel than ADT does. The Safewatch has a monochrome touch screen and a somewhat arcane menu structure. You can select zones to be disarmed while leaving other zones armed (though I didn't enable this in my house). Key system functions are performed with a four-digit security code in addition to a menu command so the system isn't vulnerable to just anyone standing in front of it. The panel has a lot of other functionality, including the ability to adjust your lighting and appliances from its menu and even check weather, traffic, or news. But in the end you'll likely use it mainly for getting in and out of your house. The menu system is rich, but the ADT master web portal and the Pulse mobile app are far easier tools to use for working with your system. You won't even need to punch in your alarm code if you opt for one of the Safewatch's bundled fobs.
The ADT video plan incorporates video surveillance with the all the features included in the other ADT alarm packages. The plan comes with free equipment installation and a Nest Learning Thermostat which is just one of the perks of paying $49.99 per month for this plan. Not only that, but this plan includes home automation features that let you control door locks, lighting, your thermostat, and your garage, remotely from the ADT Pulse interactive mobile app.
Good review overall, I didnt realize they have been around for so long! I just wish they did more in the ways of customer retintion as mentioned in this review. Basically if you never complain then they will just keep taking your money. That may be normal with most companies but now that I know i am telling my parents to get rid of their old security equipmnent and get new stuff for free.

The Blink cameras are equipped with built-in sensors that are triggered by motion. When they detect an intruder's movement, the alarm goes off, an alert is sent to your smartphone, and a short video clip of the alarm event uploads to Blink’s cloud storage so you can see what set it off. The best part: You get all this security goodness for no monthly fee.

ADT was officially ready to protect your home using ADT Canopy. Canopy is a contract-free offer with the option of self-installing equipment. The first available integration included LG’s Smart Security camera, which was discontinued less than a year after launch. While the future of ADT Canopy is unclear, it’s possible that some options may be coming soon.
The majority of home security companies recommend or require you to call when ordering your service. We recommend this too, as you can often get a lower price by discussing your quote with a salesperson. Sometimes home security systems require an installation fee, equipment fees, or an activation fee. It’s quite common that special deals can waive or lower those. In fact, sales reps from eight of the nine security companies we considered offered us a discount over the phone — we didn’t even have to ask.

It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?


Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
Vivint outranked every other home security system in J.D. Power’s customer satisfaction evaluation; it was the only company to earn five out of five Power Circles. According to the report, “Vivint Smart Home performs well in high-importance attributes: effectiveness of securing my home; ease of using the system; timeliness of resolving problem, question or request; and clarity of information provided for customer service.”
One of the drawbacks of opting for GetSafe’s month-to-month contract is that you have to pay for equipment upfront. GetSafe’s one- and three-year contracts include the starter kit for free, and its three-year contract also includes a bonus hardware credit of $250. The starter kit costs $249 and, even though it’s less expensive than other providers’ equipment packages, it could be too pricey if you’re on a tight budget.
A few min later he comes to me and tells me he’s got bad news and all my stuff is out date. (i thought that was pretty fun because I had looked in the box downstairs before calling and the inside cover clearly had a sticker on it stating it was install about 10 months earlier) I played along… He did his little sales pitch about giving me better stuff and blah blah then he says it’s like $700 to replace what I had as he’s shoving paperwork & a pen at me. I told him he was out of his mind! So then he tells me he’s gonna call his boss and see what he can do, a few minutes later he tells me he can give it to me for free. At this point I’m totally weirded out by the guy and told him I needed time to think and could I call him later. He got totally indignit with me and couldn’t understand what my problem was and that it was free. I asked him to leave and he sat down at my kitchen table! I tried to be very polite but he wouldn’t get up he said he was gonna see what else he could work out or something ridiculous. I left the room and called my neighbor who came over and removed the man from my house. It was absolutely insane!
Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe
With a Swann wi-fi security system connect your security cameras to a recorder or app to monitor your property from anywhere. Our Wi-Fi range includes indoor and outdoor security cameras with a DVR recorder as well as standalone wireless security cameras perfect for the indoors or outdoors. All Wi-Fi security systems come with remote monitoring through our free app, so you can check-in from anywhere, anytime.
ADT uses security equipment by Honeywell, GE, and ITI. Warranty only comes if you buy a Quality Service Plan (QSP). With QSP, there is no extra charge to replace or fix faulty equipment in the first 90 days after the installation. After that, you receive free replacement parts and repairs only if you continue to pay for the QSP. Plus, any service trip costs about $25 depending on your location.

Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.


ADT’s service is made of up equipment backed by monitoring. Their equipment is primarily made by Honeywell and DSC, two of the largest home security equipment manufacturers. The base of the system is the control panel; ADT typically uses the DCS PC 1500RK keypad or a PC 1500. The control panel communicates with sensors which are organized into zones and can protect different areas of your home. They offer PIR motion detectors, smoke detectors, heat sensors, glass break detectors, external sirens, indoor sounders, home security cameras, reed switches, and more. One of the most convenient devices is the key fob, which allows you to arm and disarm your home security system with the click of a button. The High-Decibel Alarm Siren is also worth mentioning; it signals not only threats from intruders but also fire and carbon monoxide.

Security Camera Surveillance: You can choose to add a video camera and monitor to your system so you can catch thieves in the act if they do choose to break into your home. Or, you may want to up the ante by installing a complex closed circuit television (CCTV) which features digital recorders, multiple operators, and several cameras. Some systems will also alert you by text if they detect anything, allowing you to log in on your smartphone to view the footage.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates may apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
ADT monitoring has yet to let me down even with my little kids around the home. I only got a basic security system so I can't really compare or say it's better than "X" company but definitely works for a mother of 4 who wants some added peace to her life! My husband is gone a lot and he likes being able to check what's going on in and outside of the home thru the Pulse monitoring app. This is how I got him to buy the system for us in the first place ;).
“I accidentally touched button on my emergency base unit. Response time was excellent. I know if it was a genuine emergency for me your staff would respond immediately with efficiency and professionalism. I feel very secure with this system. I will definitely recommend this unit to my friends and associates. We do have an ADT Security System and we are happy and satisfied with this as well.” – Ellen, Oct 7, 2017, Consumer Affairs
My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.

The Omni LTe is a scaled down version The Omni LTe is a scaled down version of the popular OmniPro II and Omni IIe security and automation systems. The Omni LTe supports the following protocols and products: X-10 UPB Omni-Bus ZigBee Vizia RF Z-Wave Clipsal C-Bus Dynalite Coolmaster KNX HAI Hi-Fi and HAI Hi-Fi 2. In addition to ...  More + Product Details Close

I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don't feel ripped off by their pricing although I'm skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.
ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. ADT Pulse with Video installation starts at $499. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
×