While some providers outsource their monitoring to third-party dispatch centers, ADT guarantees its monitoring is done in its six dedicated command centers. Keeping monitoring in-house helps control for quality and promises the dispatchers have an understanding of your security equipment. Command centers are located nationwide and employ thousands of trained dispatch operators. And, they monitor around the clock, ensuring your home remains safe 24 hours a day, seven days a week.
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
It’s important to do thorough research to find the best home security unit for your needs. Of course, the great news is, you’re not alone. You can learn a lot about home security systems based on other buyer’s experiences with several leading brand names. What’s right for some buyers may not be the best fit for others whose homes and businesses pose unique challenges and possibilities. Therefore, it’s important to pay close attention to the pros and cons which most closely affect your lifestyle, financial situation, time limits, etc.
When it comes to deterring potential break-ins, brand recognition has significant value. In fact, a study from The University of North Carolina at Charlotte Department of Criminal Justice & Criminology found that a security sign was more of a deterrent to burglars than outdoor lighting and a neighborhood watch. An ADT sign in your front yard is a good bet if you want to know you’re protected (and want other people to know it, too).
When it comes to monitored security systems, many require expensive and inconvenient professional installation. SimpliSafe is different. This system is as customizable and DIY-friendly as the others on this list, plus, for a monthly fee, it offers 24/7 professional monitoring to give you extra peace of mind. The company’s no-contract monitoring system gets rave reviews from users who feel this is a cheaper and much more flexible alternative to typical security services. When you download the SimpliSafe app, you’ll have full control of your system and the amount of monitoring you receive — you can even customize how you get alerts and which alarm triggers get an emergency response or just a personal notification.
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.
ADT-monitored home security systems give you peace of mind by helping to protect your home and family 24/7. Every system is customizable to best fit your home and needs; Your ADT-monitored home security bundle includes a system that works around you. Our solutions include layers of security to both help prevent and protect in the event of an emergency.
What this service contract, termination clause, and pricing structure really tell me is that ADT isn't for apartment dwellers. If you're operating on a lease and your lifestyle means you'll be hopping residences for the foreseeable future, I don't think ADT is your best bet. I'd use Vivint or SimpliSafe, or one of the better DIY security kits, like iSmartAlarm Premium. But if you own your home and your professional life is stable enough to keep you where you are, then the termination clause really isn't an issue, and it's more about service quality as well as security and automation functionality, which are areas where ADT excels.
Depending on your needs you can go with a system that you monitor yourself, or pay a subscription fee to have your home surveilled 24/7 by professionals who will contact your local fire and police departments when alarms are triggered. You can even take advantage of on-demand monitoring services for when you're away on vacation. Of course, the more coverage you have, the more you can expect to pay.
The technician explained that ADT’s broadband systems have trouble connecting to Suddenlink routers, which our tester had, so he tried a different kind of command hub. After he left, our tester noticed he was charged $190 more than his original quote. The new equipment was significantly more expensive because it worked on cellular signals instead of Wi-Fi. We wish we had known about that extra charge upfront.
ADT is one of the most well-known providers in the home security industry and it’s clear why. The company’s 24/7 professional monitoring and six dedicated command centers also help it stand out among competitors who sometimes outsource monitoring to third parties. Plus, its home automation features are a great add-on for those who want a little more control over their homes. With more than a century of expertise and millions of customers, ADT has built a reputation as an authority on home protection.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
Ross, a big welcome!! We could not be happier to hear how safe ADT makes you and your family feel. Your safety and peace of mind means the absolute world to us. Thank you so much for allowing ADT to monitor your home for the past two years. We are looking forward to monitor you daughter's and son-in-law's home in the near future! Have a great day, Ross! -Katie
His name was Darwin (sp?) Lee. He came out to install video cameras at my art gallery in Guerneville. What an lazy, incompetent ass hole! Mr Lee drove all the way from the East Bay to Guerneville. He was supposed to call 30 minutes ahead of arrival but he didn't. When I asked Mr Lee why he did not call me ahead of arrival, Mr. Lee said he "did not know he was supposed to" LIE!
Do not use ADT! The salesman was a fast-talking con artist. My husband and I felt pressured to sign a contract without having time to read it. The salesman lied and told us we could cancel anytime. The contract is for 36 months, and if you try to cancel, you have to pay an incredibly large sum of money! Customer service is rude and antagonistic, and the actual alarm service itself is defective. Please don’t make the mistake that we did!
Netgear Arlo Pro 2: The video resolution and frame goes for 1080p. Field of views goes up to 130 degrees. Night vision is included and the camera uses cloud storage. The pros are excellent-quality 1080p video, weatherproof, rechargeable batteries, supports IFTTT and Alexa voice commands, pre-buffered video recording, continuous recording capabilities, and free and subscription-based cloud storage. The cons are expensive, requires hub (included), and many features are only available when plugged in.
GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.
My wife has been wanting me to have a security system installed since we moved in. When this was announced about a year ago, I thought it was just the product to fit the bill. I've always been a DIY type of guy and I've been looking to introduce some home automation into the house and this coupled the SmartThings hub with the security system so I could knock out two birds with one stone. The ability to be monitored by ADT was also attractive. This is my first
SimpliSafe doesn’t require contracts, which tells us that it is confident in the service it provides and doesn’t need to lock you down. SimpliSafe offers low-cost cellular monitoring starting at $15 to $25 per month depending on whether you want mobile access. The only company with a similarly low monitoring cost is Scout, but it doesn’t offer the same range of equipment that you can get with SimpliSafe.
I contacted ADT twice. The first time simply as a customer, since I'd just moved into a new house and wanted a full home security system. ADT sales recommended its Remote tier, and I agreed, though there are other tiers to be had (see below). I also investigated SimpliSafe, but had a not-great experience with its customer service, and was heading back to ADT when the opportunity arose to review the Pulse system for PCMag.
At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
From what customers are saying, once you actually get the ADT system in your home, everything will be fine. It’s ordering and installing that usually give people a bit of a headache. Our advice is to keep an open mind about what equipment you may need, keep track of your budget, and schedule a work-from-home day or day off (if possible) when installation day comes. That way, you stay feeling in control and a part of the process.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.
That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!
Vivint’s mobile app allows you to arm and disarm your system, view and record camera footage, and everything in between. Our tester praised Vivint’s mobile alerts, noting that they come in handy for anyone prone to absent-mindedness: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check in and provide a notification that the 'sliding door is still open.’”
We’ve never had a bad experience when dealing with Frontpoint home security. It’s a straightforward, stress-free experience every time we call in to mystery shop, and Frontpoint reps are always willing to answer any question we throw at them. They’ll stay on the line with you and walk you through questions or concerns, and never once have we been pressured to buy or upgrade equipment.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
When my contract with ADT expired, I contacted the company to disconnect my service, which they did, but they continued taking the monthly payment from my checking account. When I contacted the company, they advised that they owed me $424.23, and that they would reimburse. That was EIGHT years ago, and I haven’t gotten a cent. I’ve contacted the company numerous times, and they give me different stories each time. They’ll tell me that they sent the money to Illinois unclaimed funds- which they hadn’t, I checked. Recently, I spoke with a representative of ADT, followed up by a manager. The rep stated that she has numerous notes showing my attempts to get MY money back. The manager basically said that I was owed the money, and after a brief hold, advised that they owed me nothing. It’s been 8 years!! I think I’ve been more than accommodating. I’ve also kept notes, recording dates, times, names, and the info discussed. ADT you’re the theif that I need protection from.
All ADT plans feature 24/7 security monitoring from multiple redundant call centers nationwide (which is key for that homeowners insurance discount), on-site consultation, installation by professional technicians, and 24/7 customer service. ADT makes a big deal out of that last one, considering it a competitive differentiator. Smaller monitored security vendors, like Frontpoint, may offer 24/7 monitoring, but its customer service is unavailable after a certain point in the evening. For issues like broken monitoring equipment, faulty alarms, and similar problems, having a human available around the clock can be a very good thing.
When your house will be empty, you can arm the system in "Away Armed" mode for maximum protection and coverage. When you're at home or sleeping, you can arm the system in "Home Armed" mode. This will keep the perimeter secure (doors and windows armed) while allowing you to get up, and move around inside the house (motion detectors disarmed). Getting a late night snack won't wake up the whole house!
I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
All in all, I'd have to say that this is a decent setup. It's a basic security system that is easy to install and that my wife can easily operate. There are a few quirks that I'm not clear as to whether they are solvable or not, but these don't appear to impact functionality. It performs the basic tasks that it's supposed to perform in an apparently reliable manner, so far.
In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
Hey Jen, the thing I have liked most about ADT is you get the most respect out of the yard sign for it. Sounds like you are in the ghetto (or bad part of town) like me and just having the sign alone gives my home the respect it needs on the block. I like the service too but the sign is the best part, also nice if you work graveyards or weird shifts like lots of us in the hood do.
This unit is constantly losing connectivity with its connected sensors, even if it's right next to them (I moved them all to be together for several days to test this). In addition to the complete loss of being able to know when there's O2/Fire, the hub only notifies you of a loss in connection at around 2 am the next morning, regardless of when it lost the connection. This is a super annoying series of beeps that continues until you get out of bed, put in your code, and tap through all the menus to tell the hub to "ignore the problem." No matter how many times you do this, this exercise is repeated several nights a week. You also cannot change the time or date on the device unless you have an ADT professional install it (what??). I finally sent it back and got the combination Samsung Smart Things hub and Nest solution which was way less expensive, way easier to set up, way nicer-looking and is way more reliable.
Since buying this hub I am pretty happy with it. Still getting everything setup just the way I like it, but a lot less of a headache. I am having an issue with the battery being no good, but I opened a ticket for it and I am sure it's as easy as sending a new one out to replace it. It is a bit price, but I had ADT come out to give me a quote and just for the bear minimum it was about $1200. So, $400 is not too bad from that point of view and also no long-term contract. I can start and stop my monitoring at any time. I also got all of my sensors and motion detectors at 50% off during a sale so that was pretty good too.
Have you ever forgotten whether you locked the front door or not? It’s not a big deal when you have the app because you can get automated locks, too. Rather than driving down the road, realizing you’re not 100% sure you locked it, and driving back after that “oh shoot!” moment, you just turn on the app and select the door you want to lock—saving you the time and the trip.
After doing quite a bit of research into home security systems I was referred to ADT. After speaking with a sales representative and being completely up front and honest on my end, the sales person completely lied about the equipment that would be provided, the cost of the monitoring service, AND even the offer of the referral and gifts cards with their deal.
If you already have an integrated smart home setup (or want to create one), then it makes sense to choose a security system that you can control from the same device network as your lights, garage doors, or thermostat. That’s where the Netgear Arlo Pro 2 comes in. This is a versatile and customizable camera-based security system that’s compatible with Amazon Alexa (including the Echo Show and Fire TV), Google Assistant, Samsung SmartThings, and more. Whichever system you have, you can integrate the Arlo Pro 2 and control it with the voice commands you use for your other devices.
Smart guy Dallin! So many people think a gun is enough but we hear so many stories of home invasions happening when the gun wasn't close enough to get or the burglar getting in at night and the residents sleeping through it until it's too late. At least with any alarm system in place you get a good 30 second warning to get things ready in case of a face to face conflict.
I had someone enter my home when I was at work. ADT called me right away but the cops didn't show up in time. I called back to see what ADT recorded as to how quickly they called (to see if it was their fault or police) and they said they called dispatch after neither myself or my wife answered our phones. So regardless of how quick or slow ADT may be, it still is up to your local authorities to trust their word and come check out your house. A few things got shuffled around with but nothing of real value got stolen. Not fun knowing someone has been snooping around in our home and now I am adding some Pulse cameras to the system for better surveillance.
The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.