I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
Actually, Jean's concerns are valid. I had spoken with ADT about this recently after purchasing their cameras. Apparently, the cameras are motion-activated and will only record for 30 seconds. Afterwards, the camera goes through a 4-minute resetting period before it can record again. Technically, an intruder can walk into a camera's view (thus activating the camera) then walk away and wait 30 seconds for it to finish recording. Afterwards, the intruder will have 4 full minutes to do whatever they want before the camera starts to record again. That's plenty of time to break in and out, and the only clues you'll have is footage of someone walking by. I ran this scenario by an ADT rep and they were stumped. The rep than told me that ADT does, allegedly, offer cameras that record constantly, but they require additional equipment and cost upwards of $350 per camera. Sorry, not gonna happen. For $350, I can buy 4 cameras at Home Depot and have them stream to an external hard drive. Don't get me wrong, I love ADT's window and door monitors, but the cameras are for the birds. I'll be replacing my ADT cameras with third party cameras that actually record 24/7.
I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
There are a few things to consider before jumping into a DIY system. For starters, you'll have to figure out what kind of sensors you want and how many you'll need. Ideally you'll place door sensors on every doorway into your house. You'll also want to put a window sensor on every window, or at least every window that is large enough to provide access to your home. You don't have to install a motion sensor in every room in the house, but you should place them in main hallways, stairways, foyers, or any place where an intruder would have to walk through while entering or exiting your home.
An ideal and economical choice for mid-range homes An ideal and economical choice for mid-range homes and small businesses Omni IIe is the middle member of the Omni security and automation product family. In addition to connections for security devices thermostats light switches telephone and backup battery the Omni IIe features five built-in serial ports for connection to ...  More + Product Details Close
Overall, only 32% of ADT employees reporting on Glassdoor would recommend working at ADT to a friend. Sale reps often complain about pay (100% commission based) and a scarcity of leads Happy employees, however, applaud ADT benefits, like a 401(k) match; medical, dental and vision coverage; and, as a New York emergency dispatch operator said, “an awesome break room with tea, coffee and cocoa.”
I installed all of the included hardware and monitoring devices, which includes two window or door detectors and a motion detector. After a week of receiving motion alerts in my home, I disabled and removed motion detector from my account. I have a couple of security cameras in my house, both of which also alert me on my phone to any motion, so I wasn't afraid of missing anything related to movement.
My father’s house is wired with ADT security and one time a thief broke into his house while he was away. ADT sent a alarm message to him and he confirmed that a trespasser must have been in his home. The police were called but the thief left before they could catch them. Regardless it scared the thief away and he ended up not stealing any valuable electronics or keepsakes. ADT has always had friendly customer service and the installation was quick and easy. My dad has been very satisfied and because of his good experience I plan on installing ADT in my new home. Although it costs money to install I believe the money is well worth the investment to protect your valuables and make your home safer. I would recommend ADT for any home. You never think theft will happen to you but when it does you want some security system in your home; trust me.
ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew

In my time with the system, the big winners so far are ADT's Pulse software, the IP video cameras, and some third-party add-ons, namely the Nest Thermostat and the Ring Video Doorbell. I say big winners because these are the components I use daily—the house hasn't burned, been burgled, or flooded, so I haven't much needed many of the other components, but I'm glad they're there.
There is a reason why this company has a 1 star rating...avoid them like the plague. They are a high pressure sales company who abuse the elders.  My mother sign a contract with them in 2011.  ADT wants the elder to believe they still have a "verbal" contract and they keep billing them despite the system not working for two years.  They wanted to charge her another $400 to "repair" their system and they also unilaterally increased the price of the service.  When we tried to cancel, they apply high pressure tactics to try to retain claiming there was a "verbal" contract...there was not...and they had a host of high pressure questions...this is a dirty company and stay away!
My wife has been wanting me to have a security system installed since we moved in. When this was announced about a year ago, I thought it was just the product to fit the bill. I've always been a DIY type of guy and I've been looking to introduce some home automation into the house and this coupled the SmartThings hub with the security system so I could knock out two birds with one stone. The ability to be monitored by ADT was also attractive. This is my first
There are two kinds of fobs that come with the Safewatch, including one that looks like a car's open/lock fob, and two more that are simply flat, gray disc tokens about the size of a quarter intended to fasten to your keychain. The car fob-looking one will arm or disarm the device when you press the appropriate button. The token has no buttons. Just hold it up to the specially marked part of the Safewatch's front panel and you can arm or disarm the system without having to enter an access code. I use these tokens far more than the fob simply because they're faster.
We recently had an ADT security system installed in our home and I have had few problems with this company and their rates are great!! My daughter has Vivint at her house and she pays around $30 more a month. I like that Vivint has security cameras and that you can look in your house and adjust temps in your house right on your phone, but I still love my system. What I do not like however is the practices used in my town to get customers to switch from ADT to Vivint.
We had Adt and then after awhile shut it off. We recently made the decision to turn our services back on and they were amazing! The Adt crew came out to the house and updated our entire system, upgrading our keypad and walking each family member through their own pass code. They made sure we knew how to use their services to the best of our ability. We even got a remote!

Last year, we relocated to a new home and decided to give ADT another chance since the prior homeowner had used ADT and there was some existing equipment that we hoped to re-use. In addition to the existing equipment (sensors, etc) that we re-used, we opted to add internal and external cameras, in addition to the garage door automation feature. Shortly after installation, we encountered a few issues which, individually, weren’t a big deal and could have been shaken off if they were the only issues. We also realized that the technology was cumbersome and NOT user-friendly. For example, the internal and external cameras are on different systems and need to be accessed using two different apps. We had trouble with the app for the external cameras, and when asking if there was a way to access the cameras via an internet browser on a computer, we were informed that the app was the only means for viewing. When inquiring as to how we could view the external camera activity if the app wasn’t working, they indicated that we should hook up a monitor to the DVR system (the equipment that powers the external cameras). When installing our system, we were never advised that we should hook up a monitor to this system so that we could view activity. Additionally, this solution doesn’t solve the problem if we are attempting to view the external camera activity from a remote location. I recognize that integrating this type of technology is complicated, but the other security system provider that we had previously used was able to combine all cameras into one system which could be viewed either via app or internet browser.
This unit is constantly losing connectivity with its connected sensors, even if it's right next to them (I moved them all to be together for several days to test this). In addition to the complete loss of being able to know when there's O2/Fire, the hub only notifies you of a loss in connection at around 2 am the next morning, regardless of when it lost the connection. This is a super annoying series of beeps that continues until you get out of bed, put in your code, and tap through all the menus to tell the hub to "ignore the problem." No matter how many times you do this, this exercise is repeated several nights a week. You also cannot change the time or date on the device unless you have an ADT professional install it (what??). I finally sent it back and got the combination Samsung Smart Things hub and Nest solution which was way less expensive, way easier to set up, way nicer-looking and is way more reliable.
Of all the DIY systems we looked at, Abode’s free self-monitoring plan packs the most punch. With no subscription whatsoever, you can use every feature available on the mobile app (which includes options like push notifications, a live surveillance feed, and system controls) and you get access to three days’ worth of system activity, like when a particular door was opened or a particular motion sensor was triggered. If you want to bump that history up to two weeks, the Connect plan costs $10 per month. And for $30 per month, you get a 90-day timeline plus professional monitoring.
Ask yourself how much did you pay for your TV, Cell phone whatever. ADT and ADT dealers are a business and business make money! Just like lowes, walmart, bestbuy, target and every other business. It’s not a charity. They offer 24 hour protection free replacement, but yes they do charge you a service fee of 25 dollars if your system need to be fixed and it was not do to them. but that covers everything! Even if they had to replace the whole system.
Overall, I'm very happy with the ADT Pulse system. I definitely experienced some sticker shock at the initial setup cost, but considering the level of service and all the equipment installed, the price is justified, and on a monthly basis, not that much higher than most of the competition. The three-year service contract definitely lags behind our other Editors' Choice winner, Vivint, but it's not a big heartache if you know you're not going to leave your current residence and completely opt out of the ADT service inside of three years.
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.

Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.


Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.
Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I’ve called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it’s easy to cancel if you’re under military orders to move – just provide a copy of the orders they say. But the reality is that they’ll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling, I can’t cancel service and I’m stuck paying for an alarm system on a house I will no longer own.
ADT’s Traditional package is its most basic. A bit pricier than the baseline options offered by competitors, it packs a punch. A $125 upfront equipment fee provides you with wireless keypad entry, so you do not have to worry about entrance into your home. The basic package comes with a $28.99 monthly monitoring fee that includes 24/7 professional monitoring using a cellular connection. It comes with four door and window sensors (with the option to upgrade), and offers fire, carbon monoxide, and flood monitoring services. As noted, this is a significant amount of monitoring for a basic package.
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