Frontpoint requires a big commitment after its 30-day trial: a 36-month contract. If within three years, your housing situation or security priorities change, it could cost 80% of your remaining contract to cancel. However, Frontpoint also makes a big commitment to you. Its equipment comes with a matching three-year warranty, while the rest of the DIY industry caps at one year.
I am extremely disappointed with ADT billing department. I have had an account at my house for four years. I set one up for my dad's house last week. I told them several times this is not a replacement setup and that I need security at both homes. Come to find out they disconnected my service. They did not call me to see if they were correct in doing so, they just did it. One account is setup under my dad's name and the other under mine. I am just the person to call for emergencies and the one controlling the systems. ADT, how and why did you screw this up?
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.
For over two years, I paid ADT monthly for my alarm system, only to find out that they were not actually receiving signals from my home (so, in fact, the alarm system did not work). In compensation, they offered me 6 months at $15/month. Need to test your system more often people and make sure the monitoring company is calling you when the alarm gets set off regardless of what company you have; this should be done!
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.
After being a customer for the past eight years, I tried to upgrade. My monthly price had exceeded $60 a month with old features. I scheduled to installs with the sales department. After hanging up the local office calls to confirm appointment they told the tech will collect the total payment. I said this was not agreed upon. Each time I had to call Customer service to try and straighten it out. Its been a total nightmare.
There are currently six SmartThings-ADT sensors and accessories. For security, they offer a motion sensor, door/window sensor, and a keychain remote with a panic button. Professional monitoring for intrusion and panic alarms costs $24.99/month. For life safety, they have a smoke alarm, carbon monoxide detector, and a water leak sensor. Professional monitoring for life safety with medical and fire dispatch will set you back $14.99/month. If you want to monitor for both life safety and security events, you can combine the two services for $34.99/month.
Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe
Good insight. A criminal would have to be one very well researched guy to know that tip about ADT cameras. My guess is the burglar would move on to the next home if they saw cameras but still good information to know. You're right, there aren't too many cameras that go hand in hand with a security system yet. Getting Swann or other DVR systems that record 24/7 is a good idea. Also Vivint has good integration with their cameras (probably the best out of all security companies currently).

Vivint Flex Pay gives you the option to purchase your equipment up front with no added monthly cost—and no contract—or to finance the equipment interest-free over a 42- or 60-month contract. We think it’s awesome that Vivint gives you multiple options, but you should know that even though choosing a contract means you pay less upfront, you’ll have to pay 100% of the remaining contract if you cancel early.


Although we always recommend choosing a professionally monitored home security system, we understand that isn’t the right choice for everyone. If you’d rather handle the installation and monitoring on your own, consider one of these DIY alarm systems. And for more ideas about how you can protect your home yourself, check out our article with DIY home security tips.
Testimonials appearing on this site are actually received from consumers via text, audio and/or video submission. They are the individual experiences, reflecting real life experiences of those who have used the products and/or services in some way or another. However, they are individual results and results do vary. Your Local Security does not claim that they are typical results that consumers will generally achieve. The testimonials are not necessarily representative of all of those who will use our products and/or services. Testimonials displayed (text, audio and/or video) are given verbatim. Your Local Security is not responsible for any of the opinions or comments posted on this site. Your Local Security does not share the opinions, views or commentary of any testimonials on this site, which are strictly the views of the reviewer.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.

ADT-Monitored Home Security Services is the longest-established security company on our review site. It was over 140 years ago when American District Telegraph pioneered in sending security alerts by Morse code. Today ADT serves both homes and businesses looking for top-notch security systems and alarm monitoring. Systems monitored by ADT use hardwired and wireless equipment to detect invasions and automate homes for energy-saving and convenience.
I have been a loyal ADT customer for thirty years. I had decided to upgrade my security in November of 2017 by adding security cameras. I had it in my mind to buy the DVR system before my security sales associate came out to my home to evaluate my very specific needs. She came and I showed her my Verizon flaw that put us at risk with our system. Explained to her that the hard wire for the telephone could easily be cut and our old system would not be able to communicate with adt monitoring. We agreed to upgrade to a wireless system equipment to solve this problem. I paid for this to be done.I also told her we wanted to purchase a camera system and relayed all the reasons why and what specifically we needed. She made the recomendation to purchase from ADT the pulse camera system. We were told about the thirty second clips with two details left out. The detail about the camera going offline after EVERY thirty second clip for FOUR MINUTES, that at times is actually NINE MINUTES of no recording. The camera is asleep missing anything that happens. Any person on earth can google ADT REVIEWS and learn of this FLAW. YES that includes the burglars, murderers and rapists. It is not a secret. I did not look at the reviews until I noticed this flaw until I actually was missing an event. I trusted ADT. My sales associate told me that the camera would record each event as long as there was motion. She did not tell me about the sleepy time camera ever. So I’ll back up to the actual install day. So install day comes and the guy puts up the first camera and I notice that the housing of the base of the camera does not cover up the wire. It is completely exposed and can be cut by anyone. I told him this was unacceptable and he called the office and informed me that I needed the dome cameras instead. Now I have to say that I don’t understand why this sales person sold me these cameras in the first place. I took her outside and showed her the exposed verzion wire and told her how upset I was that anyone could cut this and my system would no longer communicate with adt monitoring. At this point, the tech made a new appointment for a tech to come out and switch out, to the dome cameras where the wire is protected under a housing and can not be easily cut if installed in the eve of a one story house. He finished up the install wiring and the install of my ring front door camera. He closed up the closet where he had been working and said goodbye and left. Next day we go out and set our alarm. We come back and our alarm code no longer was accepted. Alarm goes off. We could not get it to respond. When I opened up the closet to look at my alarm panel the door was unlocked and open with wires hanging loose all over the place. A computer device was attached to these wires and for the life of me I thought we had been robbed by the mission impossible crew. We called ADT and a lady had to walk me thru removing the battery from the alarm system to get it to stop the alarm. I’ll also mention that they did not receive a signal at all for this alarm event. So service day comes and the technician arrives and opens up the door to the system and could not believe what he was seeing. He asked why the previous tecnitiins test equipment was there still. He said he had changed our alarm code and had left our system in test mode. Great........ I fall safe already.... not! After he corrected all that mess and the replacement dome cameras were installed, One of the dome cameras was malfunctioning the very next day and we had to make another appointment to have that one replaced. Now they are working. The visibility is great. The night vision is great. BUT the thirty second clip is for the birds. That thirty second clip turns into a twenty five second clip when you notice that the camera actually backs up each clip a few seconds and shows you at first nothing and then includes the nothing in the thirty second clock. So basically if you have a slow murderer or robber you will only get a clip of them for twenty five seconds and then the recording will stop and you will actually get nothing of the crime. It’s POiNTLESS with a THREE YEAR CONTRACT and if you don’t figure it out before three days that you’ve been sold a piontless camera system that was intentionally designed and manufactured this way, you are up the creek without a paddle or in this case no video footage of the actual crime. Needless to say I’m very dissatisfied with my security sales consultant recommended system purchase. Based on the fact that she knew ahead of time what events were happening around my property and why I needed a camera system in the first place. This Pulse system has alot of bells and whistles but I did not opt for those for automating my house. I only wanted the cameras to capture crime events. Not partially and not on a time clock. I would also like to add that she also sold me a ring front door bell system. This system opened my eyes to the fact that technology exists that does not hobble you into a pointless purchase of a disfunctional system Ring captures every motion activated event without delay with clips. It stores them in the cloud for only thirty dollars a year. WITH SOUND It also has a free app for your phone, your computer, your iPad, your husbands phone. It notifies you every time someone rings your doorbell or moves I front of it with controllable zones. Way to go RING! You can answer that call on your device of choice and talk to that person while recording the video and conversation before and after you answer the ring. So I have to say, what’s the point in buying ADT’s cameras at all. Just install RING flood motion lights with cameras built in and doorbells front and back and be done with it. No contract. No SLeepy TIME missing events No lies by omission, or missing facts. No lack of customer satisfaction or attempts to make it right. Loyal customer no longer loyal!
Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.
Hello Florin-We have identified the account with the information provided in your review. The installation was sold and performed by an independent authorized ADT dealer, Defender security. We will be reaching out them on your behalf regarding the concerns that you have had with the installation and would expect a response in 24-48 hours. Should you need to reach them in the interim, you can do so at 1-800-689-9554. Should you need to reach ADt, please email us at AlwaysThere@adt.com. Thank you for your patience. -Gabe
ADT backs their self-branded devices with third-party devices. For starters, Pulse is compatible with the Ring Video Doorbell. Customers can self-install or have their doorbell professionally installed. Of course, the integration works both ways. In addition to controlling your Ring doorbell through ADT Pulse, you can control ADT Pulse through the Ring app.
ADT very dishonest we was on auto pay and it messed up which put us behind a little we called got it corrected they cancelled our service after telling us they had it worked out we went two days not knowing the service was off no phone calls nothing we found out on a Saturday they wouldn’t talk to us said call back Monday during business hours. They put my family in danger by giving them a false sense of being covered then just no concern wait till Monday. This company is very highly overrated and not trust worthy. I wasted a lot of money and my family is still not safe. Thanks ADT for nothing.
ADT-Monitored Home Security Services is the longest-established security company on our review site. It was over 140 years ago when American District Telegraph pioneered in sending security alerts by Morse code. Today ADT serves both homes and businesses looking for top-notch security systems and alarm monitoring. Systems monitored by ADT use hardwired and wireless equipment to detect invasions and automate homes for energy-saving and convenience.

There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.
It's no question that ADT is one of the more popular alarm systems. I am now planning on purchasing a new home and doing my research on home security systems and ADT keeps on popping up. I'm attracted to the technology that they employ such as the Pulse app and placing an ADT sign in front of my new house will surely deter to-be robbers. Thanks for sharing the review, do you recommend ADT as the best home security system currently on the market?
The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
Netgear Arlo Q: The video resolution and frame goes for 1080p/30 fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet. Connectivity measures at 802.11 b/g/n. The Netgear Alro Q comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, trouble-free setup, intuitive, flexible scheduling, unusual level of control over motion detection, scheduling, excellent video quality, generous free cloud plan, and easy social sharing of videos. The cons are single-user mobile app, difficult Custom Mode setup, activity Zones not part of motion-detection controls, and timeline requires expensive subscription.
At the end of the day, it's all about the sign outside your house. The respect err. fear from thieves and burgulars the sign of ADT commands is simply astonishing. The high deterrence quotient of ADT's very recognizable sign in itself is a very good reason for going with them. In the end, no one messes with a house with a yard sign that says, "Secured by ADT" in blues and whites and a great system to back it up. Enough said!

There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.

November 6th 2018, I had the worst experience with a customer service manager who works for account management in Jacksonville, Florida. She was so nasty with me and spoke to me with so much attitude and no respect. She was not polite, nor did she mention her name when asked. I had to get her name from another representative the next day. I also asked her to read her notes so that she can familiarize herself with my situations and how many times I have been in contact with her department and she refused to do so. Porsha Fisher abruptly hung up on me out of frustration and also sent me a bill for over 1000$ out of frustration and threatened to send me to the debt collection agency.

- I did notice a randomly occurring discrepancy where the SmartThings iOS app will, at times, say that there aren't any monitorable devices under Home Security, while other times the app will tell me the system is 'ready to arm'. Both the app and the security hub have up-to-date software so I'm not sure what's going on there. This doesn't appear to impact functionality as the security hub touchscreen will allow arming/disarming of the system in either scenario.
DIY monitoring or self-monitoring means that when a sensor is tripped, it’s your responsibility to gauge the alert’s importance and contact the authorities. This could be potentially dangerous if you sleep through an alert that turns out to be a serious threat, but it’s generally less expensive than professional monitoring. Some home security companies like SimpliSafe offer both professional and DIY monitoring plans. If you’re interested in DIY home security, check out our favorite DIY home security systems.
The reason I got ADT was so that in case I needed to move out of state for my work (a possibility at the moment) I wouldn't have to pay a early termination fee for moving 'out of service area' as I've seen with other companies contracts. I believe I'll have to pay a $199 or so moving fee but that's better then cancelling and signing up with a new company once moved.
Home security has come a long way over the years, with today’s models featuring all the bells and whistles that allow for them to be fully integrated with home networking systems and smart devices. Of course you’ll want to ensure that whatever system you purchase is compatible with any mobile device you plan to use it with, but there are a few other things to consider before purchasing a smart home security system, including:
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
*$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
Horrendous!  I would give ZERO stars if I could.  ADT failed to do the one thing they were supposed to do!!!  ADT sold me on safety and piece of mind yet ADT failed to properly setup the automation and alert settings on my ADT pulse.  Today we were burglarized and because of ADT's egregious FAILURE, our cameras did not record the incident and we could not show any footage to the police officer.  The burglar just walked away completely off the hook, even with us having 3 cameras plus a RING doorbell/cam.  ADT YOU FAILED TO PROTECT OUR HOME!!!!
SimpliSafe doesn’t require contracts, which tells us that it is confident in the service it provides and doesn’t need to lock you down. SimpliSafe offers low-cost cellular monitoring starting at $15 to $25 per month depending on whether you want mobile access. The only company with a similarly low monitoring cost is Scout, but it doesn’t offer the same range of equipment that you can get with SimpliSafe.
Video doorbells offer an easy way to see who is at your door without having to open or even get close to the door. These devices connect to your Wi-Fi network and will send an alert when someone approaches your doorway. They'll record video when the doorbell is pressed or when motion is detected, and usually offer two-way audio communication that allows you to speak with the visitor from anywhere via your phone.
Welcome to Protect Your Home ADT authorized premier provider, Get ADT-Monitored Home Security starting at twenty seven dollars and ninety nine cents per month, This offer has eight hundred and fifty dollars in security equipment including a Digital Keypad, Motion Sensor, Wireless Door Sensors and Wireless Window Sensors, There is a ninety nine dollar charge for parts and installation and purchase of alarm monitoring services, Termination fee applies, For new customers only, Please fill out this form for a free quote, or, call 1-844-547-2594, to talk to a representative, again if you would like to speak to a representative please call 1-844-547-2594, to speak to a representative. ADT has a triple A Better Business Bureau rating, is verified by Trust Pilot, is a Triple Certified Security Partner and is Verified and Secured by GoDaddy. To hear this message again, please refresh the page. Or, continue filling out the form by typing in your full name and using the tab key to complete the rest of the form.
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