The company’s long history in the industry and 24/7 customer support are a great incentive to customers looking for a reliable home security system. Additionally, ADT’s six monitoring centers ensure that in the event that a center goes offline for any reason, the call for help is automatically routed to the next available center. Thus, your family will always be protected.
To make sure you’re getting the best-value system for your money get quotes from up to 5 companies first. Ask each of them to do a risk assessment on your property to see what areas of security need addressing and why. This on-site inspection should be free of charge. Never accept a company who says they don’t need to visit your property to do an inspection.
When we moved to this non-urban area eleven years ago, we felt we needed a security system which we hadn’t felt we needed before as our previous city home was a large, fortress-like house with iron gates. We didn’t even shop for a security provider as ADT has such a wonderful reputation. We have always felt secure with our alarm system and appreciate the ease of being a customer of ADT. Great service with no hassles.
I've been pleased with their customer support for the 2 years I have had an ADT alarm system installed into my home. What I like is from the research I have done separate of this review, ADT has not raised their monthly price in years. I guess because it effects so many people nationwide if they do, it tends to be a stable price. Much better than going with a company who runs promotions and 6 months later you are paying double for what you initially agreed upon.

ADT Pulse Video – Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
When pairing your security system with smart features, the app enables a whole host of home control. You can alter home temperatures when the smart thermostat is too many stairs away or if you’re on vacation and want to monitor energy consumption. With smart locks, you can automate your doors to lock on a schedule and sync your alarm with your door’s entry pad (so when you enter the unlock pin, your alarm system will disarm, too).

THE LIGHT CAME ON UP BY THE GARAGE THAT MY HUSBANDS BUSINESS WAS IN EARLY MORNING STILL DARK OUT I KNEW SOMETHING WASN’T RIGHT I RAN UP TO SEE AND SURE ENOUGH ,A KID WAS TRYING TO GET INTO OUR BUSINESS HE SAW ME AND GOT ANGRY AND BECAME VERY VIOLENT TOWARDS BE FORTUNATELY IT HAD SET OF AN ALARM TO OUR LOCAL COPS AND THEY WERE ON THERE WAY SO I TOLD HIM THAT AND HE TOOK OFF REALLY QUICK LEAVING ME ALONE NO LONGER HASSLING ME. THE LOCAL POLICE CAUGHT UP WITH HIM SHORTLY AFTER, AND HE WAS TAKEN TO JAIL. HE HAD A WARRANT OUT FOR AN ASSAULT TO A WOMEN IN WHICH SHE WAS 9 MTHS PREGNANT. HE HAD REALLY HURT HER BAD. I THANK MY LUCKY STARS EVERYDAY FOR OUR ADT 🙂
Heads up -- if you use ADT monitoring services through your landline, if your landline is cut or goes down they are no longer able to monitor it. Use wireless / cell phone towers when you sign up!! I learned this the hardway, after a storm cut out our landline I thought I was still secure but I wasn't and lost a lot of belongings. I suppose it's time to upgrade from landlines anyways by now but I was still paying a cheaper monthly fee for it so I hadn't upgraded.
Anything connected to the Z-Wave hub can be controlled via the mobile app. Lights can be turned on and off, smart locks can be activated or unlocked, and thermostats can be set on the fly. You can give as many people as you want access to your Pulse app, each with their own access code, though there will be only one primary user who has total access to all functionality via the Pulse web portal. You can also give different users varying levels of access to which systems they can control and even when they can get into your home.
1 week ago I agreed on the price I would pay monthly for the alarm service with ADT. The installer came today and the prices of what we had talked on the phone were very, very different, but the surprise was that when the installer came to my house she began to uninstall the existing alarm system and after all that she tells me that the price was different from the one I had agreed on by phone so therefore I canceled the service and had the old alarm system reconnected
Glenn Kurtzrock, a criminal defense attorney and former homicide prosecutor, told us that based on his experience, most burglars “go for the master bedroom and won’t waste time in rooms like a kid’s room.” He explained that “burglars don’t like to spend a lot of time in a house regardless of whether there’s a security system” so will prioritize the rooms most likely to have cash, jewelry, or small electronics. Having a video camera that films the entrance to your master bedroom can help provide video evidence for the police should a crime occur.
ADT is the worst company ever! Their business model is literally extortion. If you enjoy paying thousands of dollars to have them mount stuff all around your home just to have them months later unilaterally decide to charge you more for your monthly service then literally tell you that you either pay or go to collections...then ADT is for you. I have never dealt with such an unprofessional company, they only care about getting you in a contract where they can then charge you whatever they want without any paperwork to back up their extra charges.
ADT leases its equipment, but the company doesn’t require customers to return equipment at the end of a contract. The price of equipment is included in your monthly payment; however, ADT is known to offer special deals that may eliminate the equipment cost when you sign a monitoring contract. Talk to a representative to find out what deals are available when you set up your ADT security system.
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had “a better system” and the $500 credit would cover the little bit of equipment I was missing to give me an “even better system” than I had in the previous home. New contract was signed based on this. No new equipment was installed – turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What’s more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract – this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.

Odds are you don’t have to walk far down your street to spot an ADT yard sign. That’s because American District Telegraph is the largest – and the oldest – home security provider in the US and Canada. The sheer size and capital enable ADT to offer a broader range of services than its competitors. You can choose from wireless or hardwired systems, and even connect security systems from other companies to ADT monitoring centers. ADT security highlights include video surveillance, invasion detection, home automation with voice recognition, environmental protection, and medical pendants with GPS tracking.


I have a question... Wouldn't it be cheaper and more affordable to just get my own security cams online and run those instead of adding these to my ADT contract? My husband brought this up because his brother in law has security cameras around the house and they run off the wifi and there is no monthly bill for them. I think it is like $10 a month for the app, that is it.
First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.
I have ADT..I had to get it after we were robbed one afternoon while we were at work..I like ADT they are quick to call you if there is a problem and they will work with you if you have any questions..The only downside to ADT is that they are getting expensive..I have not priced around yet but I think that they are charging way to much a month for just the basics..Overall I have been happy with them..
$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $27.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
Frontpoint offers three monitoring plans: Protection, Interactive, and Ultimate. Our tester opted for the Interactive plan but ended up dissatisfied with its lack of live video surveillance. When she received an alarm notification while on vacation, she had no way of gauging whether her home had been broken into or if her cat had managed to trip the sensor. It turned out to be a false alarm — one she paid the local authorities $150 for.
So the salesperson told him that he would wait to talk to me, the wife, and was told that he wouldn’t. Today I was talking to a friend and she was pretty much told the same thing about the phone line and breaking in and she told him that she has a dog and he replied that he could break in and kill the dog, REALLY? This kind of sales pitch is creepy when they say what if I, instead of what if someone. It just makes Vivint’s salespeople sound like stalkers.
Terrible sales, installation, and service, especially for someone providing such critical installation and monitoring. They're great at acting nice, then following up with nothing or (at best) a bait-and-switch with extra charges, going back on their word, and requiring that you pay more money to get what was sold on the front end. I read the promotion fine print, read the contract, discussed with the technician and branch manager to clarify all the pieces. Then got passed through no less than two disjointed and loosely affiliated call centers which continued to require additional forms, contracts, and payments in order to get the original payment terms and rebates that drove the initial sale. You should pay more for service from a different company, because ADT will end up costing you more before the dust settles.
"Have only had system for 2 weeks. Easy to use and effective. Only problem is when in "Away" mode the motion sensor picked up our 13 pound cat jumping up on a desk close by...THREE times! Needs sensitivity adjustment. Police, however, did come each time, so it does indeed work. Not sure why I needed a motion sensor if none of the door/window connections were broken???"
You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
ADT protects my home and family. Crime is always on the rise here in Pine Bluff. You can’t seem to leave home without prying eyes watching our every move. We are protected 24/7. Wireless home security options keep your system connected via a cellular network with CellGuard. I love this option of being able to check on our home via cell phone. We feel more at ease when we leave home now. We have protection against burglary, fire, flood,carbon monoxide and video surveillance. Optional two-way voice intercom system lets you instantly talk to ADT whenever an alarm goes off with SecurityLink. You can call and get a free security quote, too. Prices are reasonable, and family safety is important. Record up to 30 seconds of a triggered event. Saves up to 30 days of continuous activity with a DVR. I feel this system is perfect for me and my family. Check out the website to see for yourself all that ADT has to offer. Thank you, ADT.
You can read about the details of the Ring Video Doorbell in its own review. The only downside to using it is that ADT hasn't integrated its camera or voice feed into the Pulse app. You'll need to not only download the Ring app to use it, but also set up a separate Ring account, especially if you want it to record video clips to the cloud for you to view later—which is separate from ADT's cloud and costs extra. Effectively, all ADT is doing with the Ring is reselling the device along with installation and service. It's not really integrated into the Pulse service.
You’ll also get 2 keychain wireless remote controls so you and a second family member easily operate the security system from anywhere on your property (up to 100 feet away) and in case of an emergency sound the siren immediately and dispatch the police with just the press of a single button. (Full 3-seconds delay on panic function to reduce false alarms).
You shouldn’t have to drain your bank account to safeguard your home. Fortress Security Store has created several wireless and wallet-friendly DIY systems that make protecting your home a cinch. Our favorite is the Fortress S02 that uses a landline or VOIP connection (think Google Voice combined with an OBi box, Vonage or a voice service from a cable TV company) to dial up to six different phone numbers when the alarm is triggered. Since the company doesn’t offer 24/7 professional monitoring, there are no monthly fees or contracts.
When the tech installed my service he installed the motion detector upside down. Yes, upside down. I didn’t even know I didn’t have service for the first two months because it was scanning my ceiling. I had to go online and look at diagrams to figure it out myself that it was facing the wrong direction! Then they had to send someone back out for them to install it correctly. Then 6 months later, the electric door panel they installed craps out. I call them, and they tell me I have to call the manufacturer to send the device and then call them so they can come install it. Basically, I had to reinstall it myself (took hours) or pay to have ADT install it again.

The Canopy Mobile Panic service will work differently with different products. If you pair the service with a Ring Doorbell, you will still be responsible for monitoring the device, but will have ADT’s support. For example, let’s say someone rings your Ring. You check out the event, you don’t like what you see, you press the panic button, and ADT will call the police on your behalf. If you connect the Panic Response Service to your Samsung Gear S Smartwatch, you can use the watch app to press a panic button at any time to be connected to the ADT monitoring center.
ADT’s main downfalls are high monthly costs and strict contract requirements. You can pay anywhere from around per month to nearly , depending on the level of monitoring you choose and the equipment and feature add-ons you select. The company also requires a three-year contract—and if you want to opt out early you’ll have to pay 75% of your remaining contract.

You won’t find any entry sensors with Canary, so it’s not great for homes with many access points (multiple doors and ground-floor windows), though it does have the ability to sync with multiple Canary cameras to form a web of video security. If you’re living in an apartment, and primarily need security cameras for home surveillance, the tower’s 145-degree lens should cover the majority of your living space.


For residential three-year term of agreement, $36.99/month monitoring rate with maintenance: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($ 1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
Want to save on your next order from ADT Security? Here are a few hot tips: first, check Groupon Coupons for the latest deals! Then, while you're shopping with ADT Security, sign up for emails if you can. This is an easy way to get alerts about promotions without having to hunt them down. And lastly, don’t forget to check the sale and clearance sections. Sort items by price from low to high to find the best bargains!
Chances are if you’re thinking of a friend or neighbor’s home security system, they probably have an ADT sign out front. ADT has been considered the industry standard for home security, and although some of their stuff might not be as flashy, the equipment is solid and the monitoring aspect receives good reviews with customers (although sales and installation customer service could use some love). Plus, you can always expand your system with home automation options.
ADT’s sales number routes you to a receptionist who will ask for your address before transferring you to a sales consultant. The consultant will typically look to sell you ADT’s standard security package or schedule an appointment for an in-home assessment of your security needs. During our secret shopper call, we did not provide a street address (information we didn’t have to provide other companies so immediately) and the receptionist promptly ended our call.
Link Interactive has an à la carte equipment selection model, so you can pick the equipment that’s important to you without paying for a preselected package. Link offers a variety of monitored sensors and detectors, home automation control, and video surveillance that are all designed for easy DIY installation. Link Interactive also has a 30-day risk-free trial.
Not specifically to do with the cameras, more the system it is attached to, but generally speaking you are only able to record a single 30s clip every 5 minutes. That’s a game-changer and should be enough to avoid ADT completely. I have a little “trick” in place which will allow me to record 1:30 (3 contiguous 30s clips) after motion is detected which is messy, but better that 30s.
Known for its innovative home automation features, Vivint offers professional 24/7 monitoring to homes across the U.S. Vivint’s cutting-edge technology includes add-ons like an intuitive smart thermostat, an indoor camera with two-way communication and a garage door control that lets you close it from your smartphone. One major pain point is that Vivint requires long contracts, which can be a problem if you don’t want to be locked into a long-term commitment. But, if you’re fine with a four- or five-year contract, Vivint’s worth a look.
He is slow and dumpy and from the beginning he acted like he did not want to be there. The job was really quite simple, simply install 2 cameras. I wanted to discuss the plans for installation but as we discussed the job, Mr. Lee got really impatient and rude. Soon he SNAPPED and Mr Lee WALKED OFF THE JOB!!! on the way out the door Mr Lee told me to "SHUT UP!" Really! I could not believe it. Mr. Lee wasted another hour on the phone in his truck and then drove all the way back to the East Bay.
We required all systems have Z-Wave Support — the most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third-party equipment (like Philips Hue lights or a Nest Thermostat) at any point. A Z-Wave compatible system can connect 1,700 home security and automation products from more than 450 companies. Plus, you have flexibility in where you place various devices because Z-Wave can communicate farther distances than competitor networks.
When we purchased our system it was for peace of mind for our home. Never would we have thought that it would be what saves our daughter. Thanks to ADT when her ex-boyfriend came through the front door they alerted the police of the intruder alert and just almost a mins after police showed and he was found trying to kidnapp my daughter. The quick response of alerting the police is what makes me stay and will forever be a ADT customer. Forever grateful.
While you can learn a lot by reading the ADT reviews on this site, you won’t have as much luck on the official ADT website. The security company is not very transparent about the pricing of the plans or equipment. For example, you are unable to see at a glance the price of motion detectors, additional control panels or carbon monoxide detectors. Potential customers should also be wary of what prices are shown. There are often additional fees that will raise the total bill when all is said and done.

Schedule a FREE home security consultation and bring a home security advisor to your home to help with your home security concerns. There is absolutely no obligation in scheduling this consultation, no pressure to buy anything, just a lot of valuable information. So, call today and find out how ADT Monitoring can give you peace of mind and security for your home and family.
If for any reason you’re unhappy, you’ll get a full, hassle-free refund* on installation and monitoring. *Subject to certain restrictions If during the six months following installation ADT is unable to resolve any installation/service-related concern, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply.
Price, Promotion, Processing: Pricing, delivery date and other errors may be withdrawn or revised and/or your order may be cancelled at any time, without prior notice, before we have both (a) shipped or provided access to your product or service, and (b) received your payment for the product or service. All sales on Samsung.com are subject to the full Terms of Sale . Samsung is not responsible for any errors, omissions or misdirected or lost orders, or orders which may be delayed. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice.
ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
ADT doesn’t have the strongest customer service reputation among the companies we considered, racking up more than 3,000 complaints on its Better Business Bureau page. While we chalked most of this up to the fact that ADT has several million more customers than its competitors, our tester began his call with low expectations. He was pleasantly surprised, saying, “My needs drove the conversation. And once I finally had the quote, he explained the purpose behind each device I was receiving and what the installation might entail. He took extra time to help me weigh whether I needed home automation or not — and I’m almost positive it wasn’t scripted.”
This unit is constantly losing connectivity with its connected sensors, even if it's right next to them (I moved them all to be together for several days to test this). In addition to the complete loss of being able to know when there's O2/Fire, the hub only notifies you of a loss in connection at around 2 am the next morning, regardless of when it lost the connection. This is a super annoying series of beeps that continues until you get out of bed, put in your code, and tap through all the menus to tell the hub to "ignore the problem." No matter how many times you do this, this exercise is repeated several nights a week. You also cannot change the time or date on the device unless you have an ADT professional install it (what??). I finally sent it back and got the combination Samsung Smart Things hub and Nest solution which was way less expensive, way easier to set up, way nicer-looking and is way more reliable.
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