Monitoring was fine, a few issues with some of the equipment and conflicting answers about how to fix it. But my biggest issue is cancelling services. It is a NIGHTMARE. I’ve called repeatedly, used their chat feature, faxed and emailed trying to cancel service. Yet somehow, they keep losing my request to cancel. They tell you it’s easy to cancel if you’re under military orders to move – just provide a copy of the orders they say. But the reality is that they’ll drag their feet and make you jump through hoops for weeks. Meanwhile, my house is selling, I can’t cancel service and I’m stuck paying for an alarm system on a house I will no longer own.
I know a lot of people complain about the $99 installation fee but trust me, if you have ever tried to install one for the first time...$99 is a cheap price to pay! I wish I would have paid someone to install mine for me. It was a headache to do! Anyways, I'm with ADT and it's a great system for my family. Never had a issue them and I don't have a problem with their equipment. It does the job!
While Pulse is certainly much more expensive than a DIY system, like iSmartAlarm Premium or Abode, it offers capabilities those systems simply can't, including 24/7 monitoring and customer support. It's the most complete, full-featured home security system we've tested, and doubles as an automation platform for your other smart home devices. If you can swing the price, ADT definitely lives up to its reputation, and earns our Editors' Choice.

ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.
Even if we didn't get a military discount (I'm in services) I still would have gone for ADT. Almost all of my fellow comrades are using ADT in their houses and they don't have any complaints yet. Though obviously military discount is always sweet. It goes on to show how caring and patriotic a company is towards their nation. No home security company I know of does that I think.
Thanks to geofencing, you will be able to set up notifications to let you know who is where. For example, you can receive a notification when your kids make it to school or when they make it home. That same feature provides accurate emergency response, even when you’re away from home. If a crash is detected, ADT will send help. Alternatively, if you’re in a situation where you don’t feel safe, you can use the SOS Emergency Response feature. This feature is akin to panic button apps like SafeTrek. With the app open, you can press and hold the SOS button to call for help. ADT will first reach out to you. If they can’t reach you, they will dispatch emergency assistance.

Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.

Our ADT monitoring services also provides almost instant notification to both you and emergency personnel when your security has been breached. Following the ADT security installation process, when an alarm is triggered, a signal is sent from your home or business to one of the home security professionals at ADT. The ADT-monitored security professional then alerts you to the possible security breach, along with the police, fire department or emergency personnel.
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.

I bought a house back in 2015 and decided to have a security system installed since I wasn’t going to be home much and would like some peace of mind. ADT was a pretty well known security company in my area and a few families in my neighborhood have ADT so I gave them a call. I ended up selling the house after a year and a half since I travel too much for work. I called to cancel my service to be told that I signed a three year contract and that I’d have to pay the remainder of the contract or I wouldn’t be able to cancel. I told them that I did not sign a contract and I was not made aware of there being a contract. The contract that I supposedly signed was emailed to me and the “signature” on the contract was nowhere close to mine. I was told to fill out a fraud package, to which I did. I filled out and sent in a fraud package only for the fraud department to say that my signature was “confirmed” and that it was me who sign it. How could I have sign a contract I was never informed about or seen? The only form I signed was the installment agreement and nowhere did it say I have to have the service for three years.


Today my husband discovered the source! Someone (probably me) had accidentally activated a notification on the satellite radio to beep every time a particular artist was playing on one of the channels! We are happy and relieved to know that a) it is not ADT, b) that we can set up satellite radio to do just that, but c) if we had known about this ability we would certainly not have chosen Beyonce!!!

In regard to ADT customer service, the BBB rating varies by area. For example, Florida headquarters provide excellent customer service and maintain an A+ rating with the Better Business Bureau. This is mainly because ADT relies on company authorized independent dealers whose customer support agents might not be up to par with ADT’s standards. Remember to check locally and read reviews before committing to a provider. Also, look for a dealer that is BBB accredited.
The ADT Pulse control panel is an effort to compete with Vivint, which solely uses proprietary gear—a fact that has historically separated Vivint from the rest of the pack. While we find no problem with the standard equipment from most providers, we do like to see proprietary equipment designed with the whole system in mind, plus they look a bit more sleek. The ADT Pulse is definitely easy on the eyes compared to the standard panels, but is it any better?

The technician arrived to install the system and explained how the 2-way voice works. I think I will use the Pulse App feature alot more than this but it is a good feature to have. Don't count on getting a rate at the $36.99 mentioned price, most likely it will be around $45-50 unless you do the old land line system. Either way I got a good deal and a lot of free equipment so thanks for doing this research.


We have had our current security system for about a year now. We have been extremely happy with it, our favorite feature being that we can access our system from ours phones. Our installation was quick and professional. The only reason for 4 stars instead of 5 is lately the system has been failing to arm. When we called to ask the company, they said the chip needed to be replaced for $80. Overall we are happy though!
I really dislike that not one person is willing to back ADT and their processes. However, I understand the difference between Dealers and Corp. I understand everyone wants to save money and get the best, I am sure not one of you can walk in a Benz Dealer and pay the price of a Toyota. meaning we are not force to do business with ADT but yet when you have an issue that was isolated because of you not writing a check, did not pay for extended sevice, or did business with a dealer but want corp. support.
ADT was Past security brand that we had! We loved it! They provides great service! The sign in the yard let thieves know not to bother us! They were fast and aware of what was happening around our house! We no longer have this because we moved to a little town that does not have a high crime rate! We hardly lock our doors now! ADT was great to have and always made us feel very safe if an emergency happened! I would recommend them to everyone! Thank you!
The customer rep offered me to re-schedule another appointment and I said I don’t think so, do you want to reschedule another time to waste my entire morning and get upset.  I have never had a problem so far with our alarm system, but dealing with this kind of poor business, especially for a new or additional business from a customer did not seem to be their priority.

Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
Most outdoor cameras, like our current top pick, the Netgear Arlo Pro 2, offer motion detection with push and email notifications, night vision, and cloud storage for event-triggered video, and some, like the Ring Floodlight Cam, pull double duty as floodlights or porch lights. Some models can even tell the difference between a passing car, an animal, and a person. Look for an outdoor camera that will integrate with other smart home devices such as garage door openers, external sirens, and smart switches.

It is for companies like these when you can't resist yourself saying, "Old is gold." After trying umpteen number of security companies in the past, I can without any doubt say that ADT is the boss in the business of home security. Solid equipment, nationwide-reach and efficient customer service being some of the many reasons why I say so. Nice review! I got to know a lot about them through this site.


They show up the next day, and I ask a perfectly valid question about after my contract ends, and I stop being monitored by ADT, can I add additional sensors?  The answer? Sure! At $150 a piece plus the install cost for what was monitored equipment, but no longer will be.  I argued with them for a minute and they got defensive and condescending.  Fifth problem I dropped it, but they continued to beat a dead horse.  Finally, I asked them to leave and take their equipment with them.  They looked at me like I was crazy.  Maybe so, but I had had enough of them taking 6-7 hours to install a few plastic pieces around my house and answering personal phone calls and trying to get my dog to like them.  The last two are sort of petty, I know, but they were the icing on the cake for me.
ADT home security costs can range from $9/week* to $14/week* based on your monitoring package. However, an ADT home security cost depends on which monitoring package best fits your needs. The ADT monthly fee for the standard Essentials package starts at $36.99/month*. For the most advanced ADT monitored security offer, homeowners can opt for the Premium Protection package at $52.99/month*.

I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.
I have been an ADT client for a long time. At the point when my mom turned out to be sick and expected to remain home more often, I began to look into upgrading my system for one with video and ability for her to see who was at our door. After many research I found that plan require me to either include their TV products or services. Change I was not interested in making. So I upgrade with ADT, and our needs were met. My mother can choose whether or not she needs to her energy to answer the door.
I was satisfied with ADT and as a single woman, my security system gave me the peace of mind I needed to relax in my home with out fearing for my safety. I also enjoyed knowing that when I went on vacation, my house was secure. Many advances in home security systems have been developed since I had my system though and I would love to see what is available now with closed circuit cameras etc.

I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.
I was very impressed and pleased with the service received today, Sept. 2, 2014 by technician xxxxxxx. He was very professional and efficient in changing out/updating my control panel and demonstrating features of my system that I never before knew. xxxxxx was respectful of my alarm areas and even dusted off the top of my control box so the dust wouldn’t fall on the floor. He ended the call by making sure I had no more questions or concerns and by conducting a final check of my system. He exemplifies true customer service!
We recommend you get a good idea of what features and packages you want before calling to purchase, but be open to the advice from the sales rep. Our Frontpoint tester called on two separate occasions. The first time, she had a good idea of what she wanted system-wise but said she was still shopping around for a provider. The second time, she pretended to be an easy sell who just wanted a system but hadn’t done any research.
I just got rid of m ADT system. It was installed onOctober 1st and in the four months I had it, I had at least 14 service calls to fix broken or non-functioning equipment and more calls from them telling me that a window was open when it was not. The window in question has not been opened over 25 years. And every time they would call about my “open window”, it would make the alarm impossible to set because it required over-riding that window. I got a call from an ADT representative telling me they were receiving an alarm from my system. I was standing right next to the alarm when she called and I said “If the alarm was going off, shouldn’t I be hearing it.” She said “Absolutely”.... Read More
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?

When you consider home security, consider who you want to be by your side when selecting 24/7 security services. ADT not only offers the best in home security and alarm systems, but for over 140 years ADT continues to remain the name for the most tested, trusted and proven security systems available to you. ADT home security can help safeguard you, your family and everything you have worked so hard for from an uncertain world. Learn about 24/7 security services that can help protect your home, your family, and everything you own - call us today!


When you consider home security, consider who you want to be by your side when selecting 24/7 security services. ADT not only offers the best in home security and alarm systems, but for over 140 years ADT continues to remain the name for the most tested, trusted and proven security systems available to you. ADT home security can help safeguard you, your family and everything you have worked so hard for from an uncertain world. Learn about 24/7 security services that can help protect your home, your family, and everything you own - call us today!
The Internet of Things has made it easier than ever to set up a smart home in which you can remotely control your door locks, lights, thermostats, vacuums, lawn mowers, and even pet feeders, using your smartphone and an app. It's also made it simple (and relatively affordable) to monitor your home from pretty much anywhere. Smart security systems are highly customizable and available as do-it-yourself kits or as full-blown setups that include professional installation and monitoring.
Hi Tonya - alarm equipment really lasts longer than three years! It really hasn't come too far in technology since it went from wired security systems to wireless. In the 14 years since its been little things like key remote, touch screens etc but you really don't need to replace a alarm system every three years! (Or at least I dont). I'm sure if you call them they will work something out for you but basically is sounds like if you don't ask for it after contract is up they aren't going to be the ones to remind you you need new equipment. Just like any other monthly company (phones, Internet, TV) if you are paying with no questions asked they will just enjoy having a steady payment coming in. Hope that helps and best of luck at your place!
Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
Security camera service with ADT requires Pulse Video Service monitoring, which is a premium-level plan, so you'll have to pay one of the top prices to get a camera. The outdoor camera has a night-vision range of 25 feet, which is one of the lowest in our review. We could find no mention of pan-and-tilt cameras or image sensors in the ADT marketing literature. These are some of the best home monitoring camera options, because you can control pan-and-tilt cameras remotely to get better viewing angles, and image sensors take photos when they detect movement.
Want to save on your next order from ADT Security? Here are a few hot tips: first, check Groupon Coupons for the latest deals! Then, while you're shopping with ADT Security, sign up for emails if you can. This is an easy way to get alerts about promotions without having to hunt them down. And lastly, don’t forget to check the sale and clearance sections. Sort items by price from low to high to find the best bargains!
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
 Link Interactive is a company that has fully embraced new technologies in order to deliver its customer base the best services available, every time, without fail. While an à la carte system of purchase may at first seem daunting to new customers, ultimately, buyers are given total control of the services they receive, which allows for the best-customized care possible. Link Interactive puts customers first and keeps striving for the next big break in innovation at the highest level.
We required all systems have Z-Wave Support — the most universal mesh network for communicating appliance to appliance. One of the biggest draws of a DIY system is the opportunity to add in third-party equipment (like Philips Hue lights or a Nest Thermostat) at any point. A Z-Wave compatible system can connect 1,700 home security and automation products from more than 450 companies. Plus, you have flexibility in where you place various devices because Z-Wave can communicate farther distances than competitor networks.
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Finally, ADT’s Video Package combines everything from the Control level with its Remote Secure Video upgrade, which is ideal for those who prefer greater control over their home system from afar. While the upfront costs are still $125, your monthly monitoring fee jumps to $52.99 for live monitoring of your home, allowing you to tap into the video feed from your home’s cameras no matter where you are.
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