Hello Paul. We are sorry for your experience with one of our authorized dealers. Millennium Alarm Systems INC is an independently owned and operated retailer of our monitoring services. Therefore, they install / sell their own alarm equipment and are not owned by ADT. If you have any unresolved concerns with Millennium, we can reach out to them on your behalf to assist further. Thank you. -Andrew
In the end, I wouldn’t say they are a scam, but I would say they are highly overpriced for what you get, and they seem to want to take advantage of any situation they can (single females, older people, parents who aren’t willing to have a weapon in the home). The techs didn’t seem to be the most knowledgable either. I’ve since spoken with SecureWatch who has guaranteed enough sensors for all of my doors (not just some) and several windows on the back of my house (all I really wanted) for only the $99 install fee plus taxes! Their monthly rate for the same service is also $5 less a month. The tech has already been out to check out the house and see what I need and made some very helpful suggestions about security in general. He didn’t try to upsell everything in his vehicle either.
The SimpliSafe system requires a professional monitoring subscription to receive alerts. That’s because it relies on a cellular connection rather than internet, so someone needs to send you an SMS text. There’s no option to receive automatic in-app alerts. You’ll have to upgrade to the $25-per-month plan to save yourself the task of keeping a constant eye on the video feed. (That’s still $10 less than Frontpoint’s cheapest plan, though.)
The Samsung SmartThings ADT Home Security Starter Kit is compatible with both Alexa and Google Home, as well as Zigbee and Z-Wave communication protocols. The SmartThings ADT Home Security Starter Kit also works with smart devices from the following brands: Philips Hue, Ring, Arlo, Ecobee, Honeywell, Bose and more. (Not compatible with NEST, Sonos, D-Link, and Blink devices.) Ensure every inch of your home is covered with the Samsung SmartThings ADT Home Safety Expansion Pack or add to your smart home with individual accessory devices such as the SmartThings Carbon Monoxide Alarm, SmartThings Water Leak Detector, and the SmartThings Smoke Alarm as you need them!
At the end of the day, I believe that ADT wants to provide a good product and customer service, however, communication system is disjointed, broken and ineffective. The most disappointing thing is the fact that three different parties in different parts of their organization have gone completely cold in response to my attempts to determine how to fix my problem. I can only assume that they are completely incapable of addressing situations that are outside of the norm, especially when the issue is something that they should have informed me about before the equipment was installed. This is not only a disgrace from a customer service perspective, but completely insulting to a consumer who has a choice when selecting a home security service.
*$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
Glenn Kurtzrock, a criminal defense attorney and former homicide prosecutor, told us that based on his experience, most burglars “go for the master bedroom and won’t waste time in rooms like a kid’s room.” He explained that “burglars don’t like to spend a lot of time in a house regardless of whether there’s a security system” so will prioritize the rooms most likely to have cash, jewelry, or small electronics. Having a video camera that films the entrance to your master bedroom can help provide video evidence for the police should a crime occur.
Every home is different, and so is every homeowner’s security needs. Like most technical services, you can pay for professionals to craft your home security system or you can take matters into your own hands. DIY home security means you customize your device kit, self-install, and then monitor alerts from your sensors and video feed. Self-monitoring is the common difference between DIY and traditional security, but there are plenty of companies that strike a happy medium between both. We looked at providers offering pure DIY as well as those offering professional monitoring, either de facto or as an upgrade.
That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!
There are a few things to consider before jumping into a DIY system. For starters, you'll have to figure out what kind of sensors you want and how many you'll need. Ideally you'll place door sensors on every doorway into your house. You'll also want to put a window sensor on every window, or at least every window that is large enough to provide access to your home. You don't have to install a motion sensor in every room in the house, but you should place them in main hallways, stairways, foyers, or any place where an intruder would have to walk through while entering or exiting your home.
Agreed, thanks for the research on this company. You guys pointed out several things I didn't know or hadn't thought of. The only reason I was maybe not going to get ADT was because it seems 'generic' but they seem to have the best equipment and their contract states they won't raise your monthly price so all around worth it. After calling a few other companies as well I feel much more comfortable with ADT's reliability.
The camera is a standalone unit with a wide base that you can place on any flat surface around the home. For the best results, use this camera in high areas in the living or family room to keep an eye on the home’s common spaces. Using the downloadable app, you can control the camera’s settings from anywhere with a wifi connection. The camera is also IFTTT-compatible, meaning you can use it with other smart devices or program your own commands for advanced automatic functionality.
A few min later he comes to me and tells me he’s got bad news and all my stuff is out date. (i thought that was pretty fun because I had looked in the box downstairs before calling and the inside cover clearly had a sticker on it stating it was install about 10 months earlier) I played along… He did his little sales pitch about giving me better stuff and blah blah then he says it’s like $700 to replace what I had as he’s shoving paperwork & a pen at me. I told him he was out of his mind! So then he tells me he’s gonna call his boss and see what he can do, a few minutes later he tells me he can give it to me for free. At this point I’m totally weirded out by the guy and told him I needed time to think and could I call him later. He got totally indignit with me and couldn’t understand what my problem was and that it was free. I asked him to leave and he sat down at my kitchen table! I tried to be very polite but he wouldn’t get up he said he was gonna see what else he could work out or something ridiculous. I left the room and called my neighbor who came over and removed the man from my house. It was absolutely insane!
Like all home security companies, ADT offers a number of different packages to choose from. In addition to monthly monitoring costs, you also need to consider equipment costs, activation fees, installation costs, and the extra expense of any upgrades you select. Because ADT offers so many options and upgrades, it’s easy to end up with a customized ADT package that is more expensive than its competitors. Just be sure to keep a tally as you work with an ADT security pro to put together the right package for your home. If budget constraints are a factor, let your representative know up-front how much you can afford.
Nest Secure offers an innovative twist on common security sensors, packing multiple functions into its Nest Detect sticks that serve as both door and window sensors and motion detectors in one. These devices also add nifty features like Quiet Open—where you can deactivate a single door to let the dog out—and Pathlight motion sensor lights. It’s pretty pricey as far as starter kit security systems go at $499, but if you’re already heavily invested in the Nest ecosystem, this might be the perfect flexible security system.
We have been with ADT for over a year and so far we are satisfied with the service provided. We did have a problem with incessant beeping only to realise that the battery was running low. A technician rectified the problem within two days. He was very courteous and removed his shoes without being asked to do so. I did, however, have to take time off work to accommodate ADT’s service hours.
Vivint outranked every other home security system in J.D. Power’s customer satisfaction evaluation; it was the only company to earn five out of five Power Circles. According to the report, “Vivint Smart Home performs well in high-importance attributes: effectiveness of securing my home; ease of using the system; timeliness of resolving problem, question or request; and clarity of information provided for customer service.”
I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint's base package. Even though it was a slower start, I am one satisfied customer.
Cellguard is not a single product, but a series of components. First is the security panel. You may be able to use an existing ADT panel, or you may need a newer model with a cellular chip. Once you have a panel with a cellular chip, your system is ready to communicate with the monitoring center through a wireless cellular network. Cellular can be your sole means of communication with the monitoring center, or if you don’t want to ditch your landline, Cellguard can be used as a backup form of communication. In this case, Cellguard stays “switched off” so long as the landline is active, but if your landline is disrupted or disconnected, it automatically “switches on”.
You shouldn’t have to drain your bank account to safeguard your home. Fortress Security Store has created several wireless and wallet-friendly DIY systems that make protecting your home a cinch. Our favorite is the Fortress S02 that uses a landline or VOIP connection (think Google Voice combined with an OBi box, Vonage or a voice service from a cable TV company) to dial up to six different phone numbers when the alarm is triggered. Since the company doesn’t offer 24/7 professional monitoring, there are no monthly fees or contracts.
I really dislike that not one person is willing to back ADT and their processes. However, I understand the difference between Dealers and Corp. I understand everyone wants to save money and get the best, I am sure not one of you can walk in a Benz Dealer and pay the price of a Toyota. meaning we are not force to do business with ADT but yet when you have an issue that was isolated because of you not writing a check, did not pay for extended sevice, or did business with a dealer but want corp. support.
Scout doesn’t have as many extra features as some other alarm systems, but if you currently have a Nest Learning Thermostat or a Nest Cam, you’ll love this new, modern take on home security. Scout offers the lowest monthly monitoring price we’ve seen for cellular monitoring at $9.99 a month, but keep in mind that it’s not connected to a professional monitoring center unless you upgrade to $19.99.