My rating is 8.5/10. I have been with them for over 5 years and just renewed my contract to get a couple of their security cameras. They've always called me each time my alarm goes off which is good for me as I am both a Mother and work a full time job. I'm loving these new mobile controls and being able to see what's going on in my home from work within the Pulse app.
I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.
A smart home security system connects to your Wi-Fi network so you can monitor and control your security devices using your smartphone and an app. Entry-level systems usually include some door and window sensors, a motion detector, and a hub that communicates with these devices using one or more wireless protocols such as Wi-Fi, Z-Wave, Zigbee, or a proprietary mesh network. You can add extra door, motion, and window sensors to provide coverage for your entire house and build a comprehensive system that includes door locks, garage door openers, indoor and outdoor surveillance cameras, lights, sirens, smoke/CO detectors, water sensors, and more.
You won’t find any entry sensors with Canary, so it’s not great for homes with many access points (multiple doors and ground-floor windows), though it does have the ability to sync with multiple Canary cameras to form a web of video security. If you’re living in an apartment, and primarily need security cameras for home surveillance, the tower’s 145-degree lens should cover the majority of your living space.
ADT has been the only home security service I've ever seen my family use when I was growing up and now I've installed it in my own home! It's just the perfect home security because it got you covered in 150 places without stress. Their packages are great and the support is always there to clear any confusion so you don't regret any choice. Maybe I'm just lazy and don't care to do further research but it's always worked for me. I don't think they could be a scam if they have 7+ million paying customers.
The customer rep offered me to re-schedule another appointment and I said I don’t think so, do you want to reschedule another time to waste my entire morning and get upset.  I have never had a problem so far with our alarm system, but dealing with this kind of poor business, especially for a new or additional business from a customer did not seem to be their priority.
What makes the best home security system comes down to the experience that a home security company provides. A good company will show genuine interest in providing you with a solution that fits your needs. This means it won’t try to upsell you on unnecessary equipment, pressure you into spending beyond your budget, or hit you with hidden costs, policies, or other unwanted surprises after you’ve signed a contract. It should simply give you peace of mind.

Installation: Some companies offer professional installation while others send you equipment to install yourself. Both options are fine—it really comes down to personal preference. Most companies that offer professional installation don’t charge huge installation fees, and some companies that have you install equipment yourself still charge activation fees.
ADT very dishonest we was on auto pay and it messed up which put us behind a little we called got it corrected they cancelled our service after telling us they had it worked out we went two days not knowing the service was off no phone calls nothing we found out on a Saturday they wouldn’t talk to us said call back Monday during business hours. They put my family in danger by giving them a false sense of being covered then just no concern wait till Monday. This company is very highly overrated and not trust worthy. I wasted a lot of money and my family is still not safe. Thanks ADT for nothing.
Every ADT-Monitored center puts an extensive network, including system professionals, on call to help protect the people and things you care about most. You can expect ADT security 24 hours a day, 7 days a week, 365 days a year. All throughout the United States, ADT Security has a full-scale network of linked command centers strategically positioned to successfully offer continuous monitoring of your Protect Your Home-configured security system. The state-of-the-art technology integrated into this resilient, hyper-connected operation is only one of the many reasons more people choose ADT-Monitored home security over any other security monitoring company in America. We provide protection against potential hazards that maybe out of your hands including:
In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.
City-wide power failure Christmas morning 2015. Power went out while my daughter was preparing our traditional shrimp and grits. Soon after, we hastily left to grandparents' home for early dinner. Before the meal was over, we got a call from ADT. My daughter forgot to turn off the burner under the shrimp. We arrived to a yard full of firemen. Lots of smoke, but praise God, no fire. ADT contacted me and notified fire dept asap. This could have been a real disaster! System worked perfectly!!! Like a TV commercial. Thanks ADT!!!
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.
We purchased our ADT Security System 12 years ago, and we have been very pleased with the professionalism and quick response in the few times we have had to use it. Their was a break-in in 2009 while we were out of town on vacation. They called us immediately and the people were caught running down our street thanks to the quick response from ADT and the Sheriff’s Department. Of course, our teenagers have set the alarm off a few times while we were at work, but ADT handled it for us and were completely understanding and professional! We are so Happy and feel so Secure whether we are at work or on vacation!
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.

Home automation may not be something you’ve considered, but many home security providers offer it with higher-tier packages. Not everyone needs complete control over their lights, locks, and robovac, but home automation comes in handy if you travel frequently or desire complete convenience. Before choosing a home security package, think about your smart home needs and if this technology may be something you’ll want in the future.
We have had ADT since 2011 since buying a new home. In the last 5 years we have had a few incidents. The phone rang immediately when the alarm went off. They were very quick to handle the situation & their customer service has always been excellent. There is no comparison to other home security monitoring services. I feel much safer knowing I always have 24 hour protection in my home.
I have only good things to report about ADT: the installation was smooth and the engineer who installed it was very knowledgeable and gave me good tips about overall security. I love the features on the wireless system and thankfully nothing has happened, but I am definitely feeling safer after the system was installed. I just feel better knowing that the company that is monitoring our security is a market leader.
In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
ADT Authorized Premier Provider – Protect Your Home meets diverse customers’ security needs. The company can install hardwired and wireless security equipment that ADT can monitor. Highlights of the premium Protect Your Home security package are video surveillance, fire & flood monitoring, and home automation. We recommend reading local Protect Your Home reviews before signing an agreement, as customer service varies from dealer to dealer.
License Numbers: Safe Streets USA License Numbers: WA – SAFESSU854P8, EC – SAFESSU846BO, OR – 208546 CLE429, NM – 387294, TX – B18742 ACR-2072317, CO – 2015-BFN-0008204, AL – BA13-99 AESBL #993, AR – BAE20110029 Safe Streets License # CMPY.0002025, CT – CLELC.0185208-L5, DC – BL602511000104, DE – BA11-201, FL – BAEG13000404, GA – BLLVA205866, IA – BAAC0129, IL – BA127001452, IN – BALAC000190, MD – BA1071680 01981855, MI – BA3601206276, MN – BATS02343, MS – BA15013023 10429325, NC – BL624CSA, NJ – BA34BF00018800 13VH06160200, NY – BA12000302109, PA – CLPA 024334, SC – BABAC 13455, TN – BA0000-1611, VA – BA11-6617, WV – BAWV047939, NV – 0081024, AZ – 302967 19898, LA – F2164, OK – AC440557, UT – 9439243-6501, CA 5685; ASC Security USA License Numbers: CA – ACO5314
Worst service ever. Was told that I would be quoted one thing when I ended up having to spend much more. Have been trying to get reimbursed for over a month now. Also spoke with someone on the phone and I expressed my frustrations and they literally laughed at me. I will never go with this company again. After my contract is up we will be done.Read More
I have had ADT security for almost 2 years now. I bought the system to help protect my family after a home invasion. After 1 year of service, we moved and chose to transfer service to our new house. We had a technician come out and perform the installation and once that was complete we started using the system. A year after transferring service to my new home, I had an issue with the keypad. I called my local ADT office to have them come out and repair it, only to be informed that they never actually transferred the service to my new address!

This is the worst company around . Very poor service fought with them for over 2 weeks to transfer to new place. They set appointments then never show up. This started April 21 they finally showed up April 30 to remove the system put it in a plastic bag handed it to me said I will be back at 9 AM May 1 to install at new house. For the 4 time it was a no show. Finally showed up May 10 and half ass installed it. As of today we still up able to use it. I also found they charged my account. Whatever you do not use this worthless company unless you want all your stuff stolen due to ADT not being able to provide a good service of protecting you home and family. ADT you are more then welcome to call me you have the number but you will not like the conversation. I give the same respect you give to me. So you know that it going to be a crappy conversation to match your crappy company service.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
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