Many times agreed to vist me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. Sensors falling and activating the alarm causing the cops to come to finally find out that the sensor simply fall from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
The Federal Trade Commission charged ADT with misrepresented paid endorsements from safety and technology experts and the company is now prohibited from misrepresenting paid endorsements as independent reviews in the future. A group of ADT customers filed a federal class action suit aimed at the company’s early termination penalties and increased monitoring fees. Another suit claims ADT knows its wireless systems are easily hacked and engages in ”deceptive and misleading marketing statements.”Additionally, some ADT dealers have sued corporate claiming breached of contracts when dealers were informed in August 2002 that ADT was limiting the number of qualified accounts it would purchase.
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
With six co-located, fully redundant monitoring centers in different regions of the country, the ability to overtake monitoring almost every other security system and with all the industry accolades and accreditations possible, ADT continues to be a great option for many. It’s important to make sure you fully understand the system you are getting and who you are working with. Whether it’s ADT corporate, or Protect Your Home, their largest and most successful and widely recommended authorized dealer, be sure you understand exactly what you are getting, what you will be paying, and what the terms of your agreement mean.
I am a single mother and the "security system" I have received is a necessity. I do not feel safe which is the entire reason I went with a home security system. I'm still waiting for that amazing 'peace of mind' to happen as you see advertised everywhere but I do feel better with it installed thus far. I think I will always be paranoid regardless of what I have at home but it's a step in the right direction.
ADT is one of the most familiar home security companies out there and the name recognition can inspire confidence in customers and help to deter potential burglars. The company loses a few points because it uses local retailers with varying levels of customer service. ADT monitoring is also more expensive than other monitoring services, so it’s not the best option for people on a tight budget.
Review Last updated: August 1, 2018. Before home security systems existed, ADT hired guards that securely transferred money for banks and businesses. Fast forward 130 years and they are now the largest home security company with over 7 million active customers. What do we like? ADT reviews have stayed true to their core business of home security while several others ventured off into the internet, solar or TV space.
† With $99.00 Customer Installation Charge and purchase of alarm monitoring services. Termination Fee applies. For New Customers only. See Important Terms and Conditions to this offer below [or on reverse side when applicable].”Legal Disclaimer:$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
ADT has the first thought name for security, but, worst to deal with. The sales tactics and the service performance is substandard. Pressuring to sign the contract…they will not let you review the it and its terms, only point to sign here. Pricing higher than anyone. The sales person kept calling me although I said not to. I suggest to never use them!!!
I really dislike that not one person is willing to back ADT and their processes. However, I understand the difference between Dealers and Corp. I understand everyone wants to save money and get the best, I am sure not one of you can walk in a Benz Dealer and pay the price of a Toyota. meaning we are not force to do business with ADT but yet when you have an issue that was isolated because of you not writing a check, did not pay for extended sevice, or did business with a dealer but want corp. support.

With a professional sentry on your side, you’ve got someone looking out for your home 24/7. If you like the idea of DIY installation and customization, but would prefer the peace of mind of professional assistance. Frontpoint’s steeper monthly rate also comes with “Crash and Smash” protection, which alerts security operators if your system goes offline. A life-saving feature if a thief tries to disable your alarm by unplugging or smashing your control panel.
For over two years, I paid ADT monthly for my alarm system, only to find out that they were not actually receiving signals from my home (so, in fact, the alarm system did not work). In compensation, they offered me 6 months at $15/month. Need to test your system more often people and make sure the monitoring company is calling you when the alarm gets set off regardless of what company you have; this should be done!
Home automation: This comes with the higher cost monitoring package but still very affordable. ADT pulse allows one to do things with a home that was once only available to the rich and the famous. Their free mobile app is available for iOS or Android. It controls everything from an arm and disarming the alarm to controlling the security camera. When testing the ADT Pulse app, we found some cool additional alerts you can set up based upon your area.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.
City-wide power failure Christmas morning 2015. Power went out while my daughter was preparing our traditional shrimp and grits. Soon after, we hastily left to grandparents' home for early dinner. Before the meal was over, we got a call from ADT. My daughter forgot to turn off the burner under the shrimp. We arrived to a yard full of firemen. Lots of smoke, but praise God, no fire. ADT contacted me and notified fire dept asap. This could have been a real disaster! System worked perfectly!!! Like a TV commercial. Thanks ADT!!!
Schedule a FREE home security consultation and bring a home security advisor to your home to help with your home security concerns. There is absolutely no obligation in scheduling this consultation, no pressure to buy anything, just a lot of valuable information. So, call today and find out how ADT Monitoring can give you peace of mind and security for your home and family.
Chances are if you’re thinking of a friend or neighbor’s home security system, they probably have an ADT sign out front. ADT has been considered the industry standard for home security, and although some of their stuff might not be as flashy, the equipment is solid and the monitoring aspect receives good reviews with customers (although sales and installation customer service could use some love). Plus, you can always expand your system with home automation options.
Professional monitoring means that, if an alarm is triggered, your system will send an alert to a command center and a trained dispatcher will assess the situation, alerting local emergency professionals if needed. With DIY monitoring, there’s no command center connected to your system. Your security system will send any alerts to your smart device for you to determine if emergency professionals should be called.

ADT Pulse Interactive Services Required with any mention of ADT Pulse ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.
Whether you’re across the country or in your own backyard, help manage your home and ADT alarm monitoring with our most high-tech offer available. ADT Pulse® starts at $14/week* and includes convenient, practical features for on-the-go monitored security users. From mobile access and remote arm and disarm capabilities to lightning control and video surveillance, see how this cutting-edge offer can help you manage your home’s security 24/7.
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