In the end, I wouldn’t say they are a scam, but I would say they are highly overpriced for what you get, and they seem to want to take advantage of any situation they can (single females, older people, parents who aren’t willing to have a weapon in the home). The techs didn’t seem to be the most knowledgable either. I’ve since spoken with SecureWatch who has guaranteed enough sensors for all of my doors (not just some) and several windows on the back of my house (all I really wanted) for only the $99 install fee plus taxes! Their monthly rate for the same service is also $5 less a month. The tech has already been out to check out the house and see what I need and made some very helpful suggestions about security in general. He didn’t try to upsell everything in his vehicle either.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.
The only issues I've had were with an errant temperature sensor and the outside camera. The senor decided to send an alarm very early on a Sunday and then threw itself into a noisy loop. Customer service was on the phone as soon as I called, however, and walked me through bypassing that sensor until a repair technician could come to the house. That part was great. The part where the technician didn't know where the sensor was or even why it would have been installed wasn't so great. Still, he simply deleted it from the system and now at least the house is quiet, though somewhere there's the tiny corpse of a sensor rotting away for no good reason.
ADT uses a hard-wired home security system which communicates with the monitoring station through a landline telephone connection; however, customers can also add a cellular backup to a hardwired system or pay an additional fee to use cellular communication as the primary monitoring. ADT maintains six monitoring centers in different regions of the country. With multiple co-locations and system redundancies, ensuring uninterrupted monitoring in the event of any individual facility outages. ADT offers a wide selection of security equipment and devices. ADT Pulse provides additional equipment and services to support advanced security functions as well as home automation. The control panel uses the Z-Wave platform for wireless communication with sensors and smart devices. ADT Pulse is also compatible with IFTTT (If This Then That) and integrates with Nest Learning Thermostat. The company also offers a Smart Voice Sounder that calls out “fire” or “intruder” based on what sensor has sounded the alarm, and temperature and flood sensors that can protect against water damage from burst pipes. Its ADT Pulse, Smart Home offerings include remote door locks, appliance control, and cameras.
If you do provide your address to the receptionist, the sales consultant will work to put together a security package and schedule a technician’s on-site visit. During this walk-through, the technician will provide recommendations on ways to improve your security solution with additional features. These upgrades and additions fall outside of the initial price of the system, so carefully consider the additional cost and value to you before signing the agreement. Once the paperwork is complete and you’ve signed ADT’s three-year service contract, the technician will install your system. After the initial 3-year period, your contract will renew on a month-to-month basis. To cancel, you will need to provide 30-day notice of intent to terminate.
The camera is a standalone unit with a wide base that you can place on any flat surface around the home. For the best results, use this camera in high areas in the living or family room to keep an eye on the home’s common spaces. Using the downloadable app, you can control the camera’s settings from anywhere with a wifi connection. The camera is also IFTTT-compatible, meaning you can use it with other smart devices or program your own commands for advanced automatic functionality.
They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!
We recommend you get a good idea of what features and packages you want before calling to purchase, but be open to the advice from the sales rep. Our Frontpoint tester called on two separate occasions. The first time, she had a good idea of what she wanted system-wise but said she was still shopping around for a provider. The second time, she pretended to be an easy sell who just wanted a system but hadn’t done any research.
ADT may have steep early cancellation fees and long contracts, but it also offers some of the best customer guarantees.* The Theft Protection Guarantee protects you if your home is burglarized while your system is armed—ADT will pay up to $500 of your insurance deductible in that case. The company also offers a six-month money-back guarantee and a mover’s guarantee that keeps you from incurring extra equipment costs if you move after being an ADT customer for at least two years. *Certain terms and restrictions may apply. These guarantees may change at any time, so make sure you check with a representative for more details.
ADT Pulse Video – Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
ADT’s Control Package offers its basic coverage and more. It also starts with a $125 upfront equipment fee, but with a monthly monitoring fee of $36.99, it adds home automation, giving you more control over the features and systems within your home regardless of whether you’re on site. In addition to remote web and mobile access, you can receive email and text notifications for various security triggers.