Professional monitoring means that, if an alarm is triggered, your system will send an alert to a command center and a trained dispatcher will assess the situation, alerting local emergency professionals if needed. With DIY monitoring, there’s no command center connected to your system. Your security system will send any alerts to your smart device for you to determine if emergency professionals should be called.
Security Camera Surveillance: You can choose to add a video camera and monitor to your system so you can catch thieves in the act if they do choose to break into your home. Or, you may want to up the ante by installing a complex closed circuit television (CCTV) which features digital recorders, multiple operators, and several cameras. Some systems will also alert you by text if they detect anything, allowing you to log in on your smartphone to view the footage.
Hello V. We apologize for any confusion regarding your service agreement. Your contract with ADT mandates a $25 trip charge when a technician visits your home, no matter the reason. The notes from your last technician visit indicate that there is an issue with the WiFi range, not upload/download speed. If you would like to schedule service for this issue, please contact ADT at 1-800-238-2727. Thank you. -Gabe

2018 update: Security giant Protection 1 has purchased ADT for yet another buyout. However, they will be keeping the brand name the same since it is such a big company. Protection 1 will be merging their residential customers over to ADT and use the Protection 1 brand for businesses and the ADT for residential. If you are a current customer do not worry, your monitoring fees and services are not going to change.
Think of the Basic packages as “monitoring + alarms and sensors” and the Pulse packages as “monitoring + alarms and sensors + home automation.” These ADT monitoring packages range in cost from $27.99 through $58.99 per month; you can add additional equipment and service so everything is customizable to your home. To put that in perspective, ADT costs less than most cable TV packages while potentially saving hundreds, if not thousands, in damages.

Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.
A new ADT Customer will be able to take advantage of its lowest monitoring plan (Traditional) at $28.99 per month, however, this plan does not come with free equipment installation or the extended limited warranty. You will be required to sign a 36-month monitoring contract (24-month if you are a resident of California) which is unfortunate if you become dissatisfied with the alarm system after the 6-month money-back guarantee period.
We purchased our ADT Security System 12 years ago, and we have been very pleased with the professionalism and quick response in the few times we have had to use it. Their was a break-in in 2009 while we were out of town on vacation. They called us immediately and the people were caught running down our street thanks to the quick response from ADT and the Sheriff’s Department. Of course, our teenagers have set the alarm off a few times while we were at work, but ADT handled it for us and were completely understanding and professional! We are so Happy and feel so Secure whether we are at work or on vacation!

The ADT Pulse control panel is an effort to compete with Vivint, which solely uses proprietary gear—a fact that has historically separated Vivint from the rest of the pack. While we find no problem with the standard equipment from most providers, we do like to see proprietary equipment designed with the whole system in mind, plus they look a bit more sleek. The ADT Pulse is definitely easy on the eyes compared to the standard panels, but is it any better?
SimpliSafe does take a much more basic approach to security than the rest of our top five. You aren’t going to get as many bells and whistles with a SimpliSafe system. In fact, it doesn’t even use a control panel like other alarm systems. Instead, you get a central hub and tactile keypad. It’s a little old-school, but SimpliSafe is more of a function-over-fashion kind of system anyway, and it helps keep prices low.
Check to see how long you’re signing the contract for – these tend to be three- or five-year periods. Also take some time to understand whether there are any penalties if you want to leave the contract sooner and if the fees can rise during the contract time frame. Be sure to check what equipment you’re allowed to keep once the contract has expired.
At that point I went through ADT's PR department and was put in touch with a different representative who was unaware of my initial outreach as just another customer. What impressed me later, however, was that even though I went through the consultation twice, both were equally thorough, professional, and both representatives recommended similar core security capabilities.
With my setup, there are two external IP video cameras, namely the single unit from ADT that came with my system and is mounted above the garage, and the video cam installed in the Ring Video Doorbell, which the ADT technicians deliberately placed in such a way not just to record anyone in front of the door, but also to let it act as a backup viewing angle to the one mounted over the garage, just from the other side of the yard.

I recently received a flyer in the mail with my change of address forms from the post office with an ad for Protect Your Home advertising a “free” alarm system with 5 wireless sensors, motion, panel, and key fob with the signing of a 3 year contract.  I thought, “Great!”  I called the next day and spoke to a very polite sales representative and his manager and was set up to get an alarm installed that very afternoon.  I specifically told him, his manager, and the scheduler that I would not be available until after 4pm.
Actually, Jean's concerns are valid. I had spoken with ADT about this recently after purchasing their cameras. Apparently, the cameras are motion-activated and will only record for 30 seconds. Afterwards, the camera goes through a 4-minute resetting period before it can record again. Technically, an intruder can walk into a camera's view (thus activating the camera) then walk away and wait 30 seconds for it to finish recording. Afterwards, the intruder will have 4 full minutes to do whatever they want before the camera starts to record again. That's plenty of time to break in and out, and the only clues you'll have is footage of someone walking by. I ran this scenario by an ADT rep and they were stumped. The rep than told me that ADT does, allegedly, offer cameras that record constantly, but they require additional equipment and cost upwards of $350 per camera. Sorry, not gonna happen. For $350, I can buy 4 cameras at Home Depot and have them stream to an external hard drive. Don't get me wrong, I love ADT's window and door monitors, but the cameras are for the birds. I'll be replacing my ADT cameras with third party cameras that actually record 24/7.
We purchased our ADT Security System 12 years ago, and we have been very pleased with the professionalism and quick response in the few times we have had to use it. Their was a break-in in 2009 while we were out of town on vacation. They called us immediately and the people were caught running down our street thanks to the quick response from ADT and the Sheriff’s Department. Of course, our teenagers have set the alarm off a few times while we were at work, but ADT handled it for us and were completely understanding and professional! We are so Happy and feel so Secure whether we are at work or on vacation!
I had the standard alarm system for my house. There were several reported criminal activities in my neighborhood with loss of property and sense of safety. I called ADT to upgrade my system for many reasons including I was going away with my family and it was time to protect my property.They came out and installed sensors and a camera so I could take a quick look around the house from anywhere on my laptop.I can leave home without fear that the alarm will alert the police and I can take a picture of any unwanted intruder in the house.
 On average, a basic installation will cost up to $2 per square foot of your property. Monitoring charges are between $25 and $40 per month, with around $10 extra for intercom communication. For pet-friendly devices, an extra $50 to $300 may need adding on, while fire protection features tend to be $5 extra a month. For a remote control, you’ll probably have to pay a one-off fee of up to $100. Fees shouldn’t be charged to connect you with the central monitoring station – this should be included as standard.

Glenn Kurtzrock, a criminal defense attorney and former homicide prosecutor, told us that based on his experience, most burglars “go for the master bedroom and won’t waste time in rooms like a kid’s room.” He explained that “burglars don’t like to spend a lot of time in a house regardless of whether there’s a security system” so will prioritize the rooms most likely to have cash, jewelry, or small electronics. Having a video camera that films the entrance to your master bedroom can help provide video evidence for the police should a crime occur.


If you get outdoor cameras installed with their Pulse system make sure you check that they are in the positions you want. My sons Mongoose bike got stolen and the camera's didn't capture it because they weren't positioned right (so we have nothing to present to the police dept.) Rookie mistake on our end, have adjusted things and next time bad guys swing around I'll get them.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.
As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door. I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. My advice for new home owners: When an ADT sales representative comes to your house, don’t worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner “deal” before it is too late — simply don’t answer the door.
ADT offers customer support via phone and email. If the system begins to malfunction, customers are urged to call and set an appointment with a company technician, but it will cost you. If you don’t want to pay for support, there is a handbook that shows you how to test the system, but the process can be tedious. ADT security reviews online indicate most customers avoid the trouble of DIY support and opt to pay the monthly maintenance fee.

ADT Pulse remote – Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $52.99 per month, ($1,871.64), including Quality Service Plan (QSP).   Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
We have had ADT since 2011 since buying a new home. In the last 5 years we have had a few incidents. The phone rang immediately when the alarm went off. They were very quick to handle the situation & their customer service has always been excellent. There is no comparison to other home security monitoring services. I feel much safer knowing I always have 24 hour protection in my home.
If you move into a place that has ADT security already installed, just pay the $19.99 activation fee with ADT. The only problem is you might have equipment that is no longer compatible, considering ADT has largely grown by acquiring other companies. The only way to know is to call ADT for a free consultation—or as we like to think of it, free advice.

ADT Motion Sensor Protection embeds advanced safety methods into your home security system. From infrared to magnetic technologies, you can ensure your home security system is working around the clock. These wireless devices transmit signals to the control panel via radio waves, helping provide an extra layer of protection ensuring there are no wires for an intruder to cut. Motion sensor systems are battery-operated with strategic alerts to signal the control panel when running low. 
Our experience with professional installation was mixed. Our tester said the technician provided solid customer service: “He dropped a few unnecessary window sensors from my bill after deciding that the motion detector was sufficient for the entire front half of my home.” However, there were some issues with connecting the command hub to our tester’s network.
When you call Protect Your Home today, a qualified representative will help you pick the right package for you and your home. We’ll then send a trained security advisor and installer to your home to help ensure you receive a security system specifically designed for your home and family. During the visit, we’ll measure your house size, help you budget, and recommend equipment that suits your home and price point. Scroll down to learn more details.
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