Do not use ADT! The salesman was a fast-talking con artist. My husband and I felt pressured to sign a contract without having time to read it. The salesman lied and told us we could cancel anytime. The contract is for 36 months, and if you try to cancel, you have to pay an incredibly large sum of money! Customer service is rude and antagonistic, and the actual alarm service itself is defective. Please don’t make the mistake that we did!
DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.
There were some break-ins in my area so I got the alarm system from ADT. The rep (who installed the system) disucced my concerns with me and (in addition to their system), he suggested I get a dog.I got a very large and vicious looking german sheppard (who is actually a sweetheart…) and the combination of both the alarm and wolf have given me a sense of safety. It works!
Many times agreed to vist me, let’s say Wednesday morning so I decided to stay and wait just to receive a call that afternoon to reschedule. Can you believe it? Not even explaining/apologizing first. Sensors falling and activating the alarm causing the cops to come to finally find out that the sensor simply fall from the double face tape it was holding it. Yes, double face tape. Also, if you move in the middle of the 3 years contract, you are not allowed to continue the agreement at the new address. You need to start 3 years again or pay the whole remaining months. I WOULD NEVER GO BACK OR RECOMMEND ADT.
Current ADT customers.. If you are making changes to your home that will effect the security system like putting in new windows expect to pay for a tech to come out and fix or install the new equipment needed. Tech rates will be like what you should expect when you take your car in and have no idea whats wrong with it. You’ll see a up front rate plus an hourly rate. Equipment cost is a whole other issue.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
Netgear Arlo Pro: The video resolution and frame goes for 1280×720/Variable, up to 24fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet with 8 IR LEDs. Connectivity measures at 802.11n Wi-Fi, 2.4GHz. The Netgear Alro Pro comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, quick installation, clean, intelligent interface with rich set of features, excellent video capture, very good audio quality, flexible scheduling, geofencing tied to your phone’s location, Samsung SmartThings and IFTTT integration, and very generous cloud-subscription plans. The cons are can access from only one device at a time per account, no continuous-recording option, and
Nest Secure offers an innovative twist on common security sensors, packing multiple functions into its Nest Detect sticks that serve as both door and window sensors and motion detectors in one. These devices also add nifty features like Quiet Open—where you can deactivate a single door to let the dog out—and Pathlight motion sensor lights. It’s pretty pricey as far as starter kit security systems go at $499, but if you’re already heavily invested in the Nest ecosystem, this might be the perfect flexible security system.
There is a reason why this company has a 1 star rating...avoid them like the plague. They are a high pressure sales company who abuse the elders. My mother sign a contract with them in 2011. ADT wants the elder to believe they still have a "verbal" contract and they keep billing them despite the system not working for two years. They wanted to charge her another $400 to "repair" their system and they also unilaterally increased the price of the service. When we tried to cancel, they apply high pressure tactics to try to retain claiming there was a "verbal" contract...there was not...and they had a host of high pressure questions...this is a dirty company and stay away!
My father, age 75, contacted ADT to switch to their service based on an advertised offer. He explained to the customer service representative he had Vonage for his phone service. The customer service rep. said she was not sure if the system could be installed without a landline. She scheduled the appointment and told my father to ask the technician. I seems odd that the customer service representative could not speak to my father’s situation, since it is not uncommon. As directed,my father asked the technician about installing the service with Vonage. He further explained the package he was expecting to be installed. The technician stated “I got you”. The technician then proceeded to install a thousand dollar system. When my father would not agree to the monthly payment, the technician got his supervisor on the phone to apply more pressure. When my father would not agree to pay the monthly fees associated with the system installed, the supervisor directed the technician to take the system out. The technician removed the ADT equipment but refused to reconnect my father’s existing equipment. Now my father has to pay for a service call and reinstallation of his previous service. My father is on a fixed income and does not have money to spare. I am thankful the he has his wits about him and did not yield to undue sales pressure. Shame on you ADT!!!!
*I agree to be contacted by an ADT Authorized Dealer even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from an ADT Authorized Dealer at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.
If This Then That or IFTTT for short, is a service that allows you to connect other services and applications together (using what IFTTT calls “applets”), letting you accomplish almost any task imaginable. For instance, you can use IFTTT to automatically cut off your phone’s WiFi when you leave home to save power. Just remember that if you use IFTTT to automatically disarm your system when you enter your home, your phone’s location service must be powered on. Otherwise you’ll get a loud surprise.
Canary offers a pretty advanced outdoor camera—which is something you can’t get from Piper, iSmartAlarm, or SimpliSafe. The camera has night vision, weatherproofing, and a wide-angle lens. Canary has also made it easy to install outdoor cameras where you want them. You can choose from a variety of camera mounts, and you can plug them in or opt for the wireless option.
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.
Because ADT uses individual retailers to sell its equipment and services, you never know exactly what your control panel (and other equipment) is going to look like until the installer knocks on your door. That means that if you like the ADT system at your brother’s house, there’s no guarantee that yours will look the same. This doesn’t impact how well an ADT security system protects your home, but it can be a bummer if you were expecting a particular panel and got something different.
After installation, if something goes wrong with your system, call customer care or chat online with an operator. If ADT can’t troubleshoot remotely, a technician will be sent within five days to service your system. There is a $25 service visit charge with the Quality Service Plan (QSP) or $150 for the first half hour if you’re not covered; it’s free within the first 90 days.
Before they contact the authorities, the monitoring company has to make contact with you. If you don’t answer, they call a backup contact first and will contact the authorities if that person doesn’t answer. If you do answer, it’ll be up to you to determine if you want the police sent to your home. Police response time may vary depending on how busy the police department is.
ADT Pulse monitoring offers all the features of basic security and adds home automation into the mix, giving you power to personalize your system to your needs, whatever they might be. For anyone looking for more than just alarms and monitoring, this is the way to go. That way, you can add things like a video doorbell (Ring) or speech control with Amazon Alexa and Echo.
That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!
Kyle is all about first-hand experience and hands-on testing. He has BA in Creative Writing from Weber State University and comes to ASecureLife.com with extensive experience testing and installing security cameras, security system equipment, and personal safety devices. With two kids at home, Kyle’s also a huge advocate for safety in the home and is passionate about sharing his findings with as many people as possible.
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
The Fortress S03 WiFi Alarm System offers some of the most advanced technology in the Fortress lineup. This panel can use either WiFi and an Internet connection, or a landline telephone connection to alert you of an alarm event. When used with the My Fortress app the system becomes a powerhouse of security and control features. With application control available on Android and Apple devices and optional Monitoring, this system takes security to a whole new level!
I recently received a flyer in the mail with my change of address forms from the post office with an ad for Protect Your Home advertising a “free” alarm system with 5 wireless sensors, motion, panel, and key fob with the signing of a 3 year contract. I thought, “Great!” I called the next day and spoke to a very polite sales representative and his manager and was set up to get an alarm installed that very afternoon. I specifically told him, his manager, and the scheduler that I would not be available until after 4pm.
Are the burglers smart enough to cut the TV cable? I use VOIP, which ADT can connect to, because I had them do that at a home I had in California. Having them use the cell chip is the smarter way. I thought because I had bad cell phone service my burglar alarm system would too but the technician taught me that they use a variety of cell tower signal strength (compared to just 1 that my phone uses) and there is never any outage. Cell monitoring is the way to go and most companies don't even offer land line service although ADT still will if you ask them too.
Thanks to my ADT alarm system, my autistic son is thriving today… Being the parent of an autistic child is very challenging, specifically when his sleeping pattern is so off that we (the parents) are completely exhausted. I had my ADT system for a while and actually was planning on opting out of it. Because I had more “important things” to take care of. One day while at work, the person I left in charge of my child fell asleep, my 3 year old wanderer was actually about to open the door, and the alarm send me an alert as well as another to the police. I’d called home to make the sitter awarded of the situation. That alarm didn’t stop an stranger from entering, but stop my son from being harmed or taken… Thanks ADT….
This will depend on which option you choose. We were able to find that most, but not all, ADT packages require a landline. For an added cost, you can have the ADT Cellular Guard technology monitoring package with Remote and Video service levels. Basically, your control panel will be equipped with a cellular chip. You won’t have to choose either a landline or cellular connection—you can simply have the cellular as a backup in case something happens to your landline.
That said, if you choose to cancel after its 15-day trial period you will have to pay 100% of your three-year contract. But if you like Protect America’s service, this won’t affect you. While we haven’t had an opportunity to test Protect America’s equipment for ourselves yet, we’re impressed with its DIY installation, variety of affordable plans, and free equipment.
Overall, it works great. I tested the camera via the web app, on my Samsung Galaxy S7 running the Android Pulse mobile app, and on my Apple iPad Pro running the iOS Pulse app. Video resolution was excellent across all three views, though it's especially striking on the iPad due to its excellent screen. My only ding is what does and doesn't set off the camera can be a little erratic at times, with cars passing by on the street triggering it, but the garbage man walking down the driveway sometimes not doing the trick. That's only a few feet, however, and anyone traveling all the way down the driveway or walking from the street to the front door has, so far, always been recorded.
ADT called me in February to tell me to put new batteries in. I told them that my alam system did not work and that I wanted to cancel the service. They said that if they could troubleshoot it from the telephone, would I keep the system? I said yes, but if they couldn't, I wanted to cancel. They could not troubleshoot it. They continued to bill me, I did not pay, since I had verbally cancelled. Yesterday, October, I got a call from their collection agency, Source Receivables Management. They were very rude. I called ADT today to complain. They have all the record of my calls and that I wanted to cancel, etc., but now they're telling me it had to be done in writing. They didn't tell me that then. They strongarmmed me into paying the money or were going to have it affect my credit. Very deceptive and very rude!!! DO NOT USE THEM!!!!Read More
The rate of burglary and other related crimes is on a steady increase. The need to keep the home front safe and protected has never been more important. ADT Monitoring, a professional home security outfit that offers a one stop solution to all home security needs fully compatible with home automation. ADT security cameras afford you the chance to have video monitoring of your home even while at work right from your internet enabled device.
This particular Shield system comes with the SimpliSafe base station (which plugs into the wall), six entry sensors, two motion sensors, a keypad, and a key fob so you can easily arm the system when you leave. Like many other systems on this list, SimpliSafe doesn’t require any tools to install. Just stick the sensors to your windows and doors, pair them with the mobile app, and you’re ready to go. SimpliSafe sells additional sensors so you can expand your system as needed. It is compatible with Amazon Alexa.
ADT protects my home and family. Crime is always on the rise here in Pine Bluff. You can’t seem to leave home without prying eyes watching our every move. We are protected 24/7. Wireless home security options keep your system connected via a cellular network with CellGuard. I love this option of being able to check on our home via cell phone. We feel more at ease when we leave home now. We have protection against burglary, fire, flood,carbon monoxide and video surveillance. Optional two-way voice intercom system lets you instantly talk to ADT whenever an alarm goes off with SecurityLink. You can call and get a free security quote, too. Prices are reasonable, and family safety is important. Record up to 30 seconds of a triggered event. Saves up to 30 days of continuous activity with a DVR. I feel this system is perfect for me and my family. Check out the website to see for yourself all that ADT has to offer. Thank you, ADT.
I too heard a lot about my friends and neighbors about ADT, but chose to ignore them and tried other small time companies just to save few bucks. In my quest to save few bucks here and there, I actually lost much more money and time which I could have saved by just going with the top guys in the industry. Life has been much smoother and relaxed after making a switch to ADT.
ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.
Link Interactive leads with the slogan, “Protect What Matters Most”. And in an effort to do so, Link Interactive boasts cost-efficient, user-friendly security that the whole family will appreciate. According to its DIY policy, customers are able to build a specialized home security systems package that best suits their individual needs. In addition, Link Interactive offers up notifications in the case of power outages, a central monitoring station, and a reliable cellular system.
With a founding date of 1874, ADT is probably the most mature player in the smart home security market. While it's still building the home automation portion of its services portfolio, its Pulse system is both secure and sophisticated. But while the company does a great job treating its customers well on a service front, it's important to note that the Pulse system is neither DIY or cheap.
Alex Colon is the managing editor of PCMag's consumer electronics team. He previously covered mobile technology for PCMag and Gigaom. Though he does the majority of his reading and writing on various digital displays, Alex still loves to sit down with a good, old-fashioned, paper and ink book in his free time. (Not that there's anything wrong wit... See Full Bio
Abode sells a lot of its own devices (which are competitively priced), but it also supports a slew of third-party Z-Wave and ZigBee devices, including all the home automation basics: smart lights, deadbolts, outlets, wall switches. Whether you want to deck out your smart home with convenient automation or fortify it with access sensors and flood detectors, a third-party compatible security system gives you freedom to customize.
For residential three-year term of agreement, $36.99/month monitoring rate with maintenance: $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($ 1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
They sit at the top of the table for a reason. Besides the legacy, their quality is unmatched by any competitor by far. I have tried numerous security systems in the past from rival companies but kept coming back to ADT and now have finally settled with them. The main pro of them is the nationwide reach and exceptional service at any point of time in the day or night. Big kudos!
If you live in a small apartment and want to keep tabs on things when you're not home, a security camera can get the job done for a lot less money than what you'll pay for a full security system. Nearly all standalone security cameras connect to your home's Wi-Fi so you can see what's going on from your phone or tablet, and most have built-in sensors that detect motion and sound and will send push and email notifications when those sensors are triggered. You can usually tweak the camera's motion sensitivity to prevent false alarms due to pet activity or passing cars if the camera is near a window, and you can create a schedule that turns the sensors on and off during certain hours of the day.
A few min later he comes to me and tells me he’s got bad news and all my stuff is out date. (i thought that was pretty fun because I had looked in the box downstairs before calling and the inside cover clearly had a sticker on it stating it was install about 10 months earlier) I played along… He did his little sales pitch about giving me better stuff and blah blah then he says it’s like $700 to replace what I had as he’s shoving paperwork & a pen at me. I told him he was out of his mind! So then he tells me he’s gonna call his boss and see what he can do, a few minutes later he tells me he can give it to me for free. At this point I’m totally weirded out by the guy and told him I needed time to think and could I call him later. He got totally indignit with me and couldn’t understand what my problem was and that it was free. I asked him to leave and he sat down at my kitchen table! I tried to be very polite but he wouldn’t get up he said he was gonna see what else he could work out or something ridiculous. I left the room and called my neighbor who came over and removed the man from my house. It was absolutely insane!
As a new home owner, I made the mistake of letting myself get talked into buying a home security system by an ADT sales representative who came to my door. I am writing this review in the hope of preventing others from making the same mistake I did. The contract I now find myself in and the monthly payments I will need to make for three years is completely my own fault for making a poor decision as a consumer. I have found my ADT service to be over priced and unnecessary. My advice for new home owners: When an ADT sales representative comes to your house, don’t worry yourself over talk of bumper keys and burglaries, different contract options, and taking advantage of the new home owner “deal” before it is too late — simply don’t answer the door.
After spending 1.5 hours on the phone and speaking to SEVEN operators, I STILL wasn't able to cancel my service. (I want to bundle with Xfinity.) While I was on hold, I was contemplating whether to keep ADT service so that I wouldn't have to pay the $480 penalty fee to break my contract. But, after that experience, I'd happily pay that amount so that I won't ever have to deal with ADT or Safe Street ever again!
For over two years, I paid ADT monthly for my alarm system, only to find out that they were not actually receiving signals from my home (so, in fact, the alarm system did not work). In compensation, they offered me 6 months at $15/month. Need to test your system more often people and make sure the monitoring company is calling you when the alarm gets set off regardless of what company you have; this should be done!
ADT’s Essentials and Essentials Plus security packages require a landline to hardwire into your home. According to NPR, more than half of all households are cellphone-only homes and don’t have landlines. If you don’t want to pay for home phone service just to get a security system, you can upgrade to a more expensive package that connects to the ADT monitoring network via a cellular system.
I loved have the security of the ADT system. We had it in our old home before we moved! I was very secure when we were in the house and had the alarm on. I was comfortable leaving our home with the system armed and felt my home and household contents were safe. We had the system for more than 10 years and had no problems. A few battery replacements was all. They called every time we had a false alarm, which was usually our error. I loved the feature of the disarming the system but entering a trouble code. That made me feel extra secure. ADT kept my family safe and our house secure.
ADT Home Security systems are very user-friendly, and during installation, the technician will show you how to use the equipment. There is technical support available to answer any questions customers have about the equipment. ADT offers professional installation, several monthly plans with competitive rates, and allows users to choose between wireless and hardwired systems. Overall, ADT security systems are the most reliable and the most popular in communities throughout the nation. Keep in mind, though, that customers must sign a three-year agreement for all ADT security monitoring plans.
When I lived at home with my mother we had the ADT system and never had a problem, no break-ins, and no potential break-ins either. Unfortunately, I did not follow suit and get the system when I moved out on my own and my apartment was burglarized this past year. I feel like if I would have had the system there is NO WAY my apartment would have been broken in to. These systems really do thwart robbers from entering.
I looked at so many reviews and everyone always has ADT in the top three. My wife and I were getting concerned about the safety of her and our new little one when I have to go out of town every other weekend so we got ADT and I must say the experience was refreshing. Everyone we spoke with knew what they were doing and we had our system up and running lightning fast.
When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.
The Nest Learning Thermostat also requires a separate account with Nest, but unlike the Ring, you can control it with the Pulse mobile app or your web portal even though it's not directly connected to the Z-Wave control. This lets you change temperature and activate or deactivate heat or AC. You can read about the details of the thermostat in our dedicated review, but in brief, it's a slightly expensive but excellent device that not only simplifies your heating and cooling, it also learns your living patterns over time and will adjust your HVAC accordingly for peak efficiency.
I tested ADT Pulse (starting at $28.99 per month plus components and installation), which combines the company's alarm and security service with home automation and monitored surveillance. ADT easily rivals its top competitors, including Vivint Smart Home, in functionality, though if you opt for the top of its service tiers as I did, you might want to prep yourself for sticker shock. Even so, ADT Pulse earns our Editors' Choice for home security systems.
I agree with Jan. Security systems are not like a cell phone that you need the 'latest new gadget' every 2 or 3 years. If you get a quality system it can last 10+ years, just make sure you adapt to any big changes. There have really only been a few large leaps in alarm technology. 1) When it went from wired to wireless in later 90's. 2) When it went from land line to cellular towers in 00's. 3) Automation which really is a separate market and niche although closely related. Hope that helps in your decision making!
I have had ADT service for 5 years. This is after my cabin had a break in. The only problem I have had is the door sensor fell off and I was able to repair this myself. I can arm and disarm the equipment remotely by cellphone. When the alarm went off one time they were very responsive. Customer service advised me how to replace the battery in the key fob. My only complaint is I was given a discount for paying for multiple years in advance and this was not offered in future years. I requested additional yard signs and these were provided at no additional charge. I am satisfied with their service.
So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.
He is slow and dumpy and from the beginning he acted like he did not want to be there. The job was really quite simple, simply install 2 cameras. I wanted to discuss the plans for installation but as we discussed the job, Mr. Lee got really impatient and rude. Soon he SNAPPED and Mr Lee WALKED OFF THE JOB!!! on the way out the door Mr Lee told me to "SHUT UP!" Really! I could not believe it. Mr. Lee wasted another hour on the phone in his truck and then drove all the way back to the East Bay.
Home automation refers to anything that you can control indirectly, either by remote control, mobile app, or IFTTT automation. (“If This, Then That” is a formulaic programming approach, i.e. “if I open my garage door, then turn on my living room lights and set my thermostat to 72 degrees.”) While some of this can seem a little convoluted or overboard with custom options, most operations are simple to set up.