The morning of 3/15 i noticed my ADT app and camera were not working, later after I had gotten home from work I called ADT customer service. After spending 55 minutes troubleshooting with customer service they decided to send a tech out to fix. 3 minutes after i hung up the phone someone kicked in my front door. Yes they did call me and call the police but the camera was no working and I was unable to see what was going on through my phone. The camera would have gotten a video of the criminal. I called ADT and told them what happened they expedited someone to come out and fix the issue. The tech came on 3/16 and after about two hours was unable to fix the issue. I have it on recording where the tech admitted the hardware had failed. It has only been 15 months and the hardware failed. I had to take off today 3/20 for the tech to come back out and fix it, the tech was able to fix it but now my key fob does not work and they have to send a tech out again and i have to take another day off from work. I called the company multiple times and complained that their equipment failed me when i needed them and i wanted to cancel my contract, they told me i would have to pay all termination fees. I should not have to pay fees because they did not hold up their end of the contract i pay extra for the app and camera and it failed me. I do not want money or anything i just want out of my contract. I have to get a lawyer now and get the BBB involved.
**The Visa® Reward Card is issued by MB Financial Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. The Visa® Reward Card is provided by SafeStreets USA and is not sponsored by ADT Security Systems. Limit one Visa® Reward Card and system per household. To be eligible for the Visa® Reward Card you must be a new SafeStreets USA customer, have signed a 36 month monitoring agreement and complied with the redemption instructions.
We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!
With ADT Pulse, you have control over your security camera system. This means you can turn on lights or integrate security cameras with motion sensors so that the camera records any movement detected during specific hours. You can verify that your children are home by setting the security camera to record motion from 3 p.m. to 4 p.m. on school days, for example. ADT's equipment is comprehensive, but the company does not publicly give details on its security packages.
We originally used ADT in a former home, and eventually switched to a different provider after a false alarm occurred while we were out of the country. Upon our return, ADT technicians were never able to determine the root cause of the issue. The new provider that we used wasn’t perfect either, but I felt that their customer service and the technology were far better than our collective experience with ADT.
We had a burglar break our door walk straight to the register, took the square stand and register, returned inside of the store, hopped over the counter onto the employee side and looked for additional things, tried to open the register which was fixed to the bottom of the counter, went back to the car, looked into the trunk to fetch a tool, came back, hopped over the counter and took apart the cash drawer, and went back to the car, and came back once more. For a total of 4 entries and still no alarm was set off. He took a square stand ($100), iPad Air 1 16gb ($300+/-), cash drawer ($225), and cables to replace ($25), and to fix the door ($250).
The Frontpoint website, in contrast, clearly lists its monitoring and equipment pricing, as well as add-on options and contract lengths. If those prices work for your budget, you can simply purchase your system online. While this method lacks the advantage of a knowledgeable expert to help build your system, those adverse to sales calls can conveniently click their way to a security system.
GetSafe is another home security system that allows for DIY installation. Setup is easy since sensors are peel and stick, meaning no special tools are needed. One of GetSafe’s biggest perks is the contract flexibility. The company offers 24/7 professional monitoring on a month-to-month basis, 12-month contract and 36-month contract. So, if you’re a renter who wants a security system, but can’t commit to a lengthy term agreement, GetSafe is a great option. The downside to choosing a month-to-month plan is that you do have to pay for your equipment upfront, which can be expensive. If you can afford to do so, though, GetSafe is worth considering.
Backup System: If your power goes down or your phone line is cut, this backup system will kick in. Alarm systems also come with a backup system, which can keep your alarm going for up to 72 hours by using battery power. If your home uses Voice over Internet Protocol (VoIP) phone system, backup systems are crucial because a lot of alarm systems aren’t compatible with this. Alternatively, if you provide cell phone backup, this will allow the monitoring company to get in touch with you via this.
I have ADT at my home and I really like it…THey are quick to call me if there is any trouble and they will come out and fix anything that is out of whack. I would recommend them to anyone for the response time and the security feel.The only issues I have had with them are the window alarms dont get them if you dont want to go home everytime it thunders..wow that was nuts..And the price seems to be a little steep..But I will keep them for my familys peace of mind..
*$99.00 Customer Installation Charge. 36-Month Monitoring Contract required at $36.99 per month ($1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.