"When we saw there was an upsurge in break-ins near our home we decided to compare some of the different home security companies, and ended up going with ADT. Choosing ADT to keep our home and family protected was the smartest choice we could have made, so now we don't worry as much as before since we know we're protected by a company that's always keeping an eye on everything 24 hours a day. Thank you ADT!"
I’ve called ADT for service or explaination of certain items, can say that I was pleased with the rep or the reasoning for why the issue is what it is but I have to be opened minded to quidelines and policies of a structured company. We give the rep a hard time because we want stella service be “customer is always right” but we can be horrible consumers then the rep rebuttal is on the deffensive so we will not meet that common ground.
A smart home security system connects to your Wi-Fi network so you can monitor and control your security devices using your smartphone and an app. Entry-level systems usually include some door and window sensors, a motion detector, and a hub that communicates with these devices using one or more wireless protocols such as Wi-Fi, Z-Wave, Zigbee, or a proprietary mesh network. You can add extra door, motion, and window sensors to provide coverage for your entire house and build a comprehensive system that includes door locks, garage door openers, indoor and outdoor surveillance cameras, lights, sirens, smoke/CO detectors, water sensors, and more.
When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.
I looked at so many reviews and everyone always has ADT in the top three. My wife and I were getting concerned about the safety of her and our new little one when I have to go out of town every other weekend so we got ADT and I must say the experience was refreshing. Everyone we spoke with knew what they were doing and we had our system up and running lightning fast.
Install was performed by subcontractor and done wrong. ADT charged me again to have someone else do it right, still isn’t correct. Cars were broken into which had two cameras on them and didn’t record any of it. The cameras only record 30 second increments with 2 minutes in between, I’m guessing criminals also know this. Contract end date keeps changing, further and further out. Avoid ADT at all cost. There’s much cheaper services out there that actually work.
Their security has a major loop-hole that could get you killed or your house could burn down and no one will ever be called. 1. If your home phone line goes down the word “communication” shows up. And that’s it. No call to secondary phones, nothing! That single word with no other warning as to what it means is all they do. That means: a home invasion break in could happen, you’re being raped or murdered or stealing all your valuables and no one is coming because no one knows. ADT says “...this is a low priority signal...” 2. Power goes out in your house or just the ADT system. A prerecorded message is left on your home phone but no secondary numbers. Message says,”...your power is... Read More
DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.
ADT understands the importance of safety and security in the home and place of work. As the top security company in the United States, ADT also understands the value of great deals and excellent customer service. From home video surveillance and small business intrusion detection to commercial monitoring services and government fingerprint identification, ADT has solutions for every customer.
Until you’re ready to sign, it’s hard to determine exactly what your ADT home security system will cost. While standard equipment is included in their pre-configured packages, additional sensors or devices may need to be purchased a la carte. For example, a surveillance camera, costs $169; a carbon monoxide sensor is priced at $189. Depending on the what you want included in your system, you can end up spending hundreds of dollars to maximize your security system’s capabilities.
We had ADT service for about 3 years in Columbus, OH. We “tested” the system several times, when our cat would accidentally set it off, or when we would by forgetting to turn it off and then opening the door. And every time the company quickly contacted us, always very professional and calmly asked for our security code. I felt very confident that in a true emergency they’d be just as responsive!
My bill was paid in full till the end of Sept. 2018. I called and canceled service on Sept 20, 2018 after sale of the house. Received a bill in Oct 2018 for $18.49. No detail on the bill only explanation after speaking to Scott is a charge incurred that happens because it takes a month to complete the cancellation process and that is wrote in the contract but I did not remember that being mentioned at the time service was started more than 3 yrs earlier. I was never late with a payment and there was never an alarm. So basically a person would be very wise to set up a DIY service and save a lot of money and getting taken advantage of.
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates may apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
His name was Darwin (sp?) Lee. He came out to install video cameras at my art gallery in Guerneville. What an lazy, incompetent ass hole! Mr Lee drove all the way from the East Bay to Guerneville. He was supposed to call 30 minutes ahead of arrival but he didn't. When I asked Mr Lee why he did not call me ahead of arrival, Mr. Lee said he "did not know he was supposed to" LIE!
Very happy with ADT. I bought an investment property and decided to get an alarm system installed during the five months the property was being renovated. After talking to an ADT representative, I decided to go with them. Things were a little different getting it setup since it wasn't my primary residence but they were able to secure it. It was nice not having to worry about someone breaking in and stealing tools or doing damage to it while it was being renovated.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
Welcome to Protect Your Home ADT authorized premier provider, Get ADT-Monitored Home Security starting at twenty seven dollars and ninety nine cents per month, This offer has eight hundred and fifty dollars in security equipment including a Digital Keypad, Motion Sensor, Wireless Door Sensors and Wireless Window Sensors, There is a ninety nine dollar charge for parts and installation and purchase of alarm monitoring services, Termination fee applies, For new customers only, Please fill out this form for a free quote, or, call 1-844-547-2594, to talk to a representative, again if you would like to speak to a representative please call 1-844-547-2594, to speak to a representative. ADT has a triple A Better Business Bureau rating, is verified by Trust Pilot, is a Triple Certified Security Partner and is Verified and Secured by GoDaddy. To hear this message again, please refresh the page. Or, continue filling out the form by typing in your full name and using the tab key to complete the rest of the form.
Iris has quite a few flaws, as you can see below in the list of cons, which is why it isn’t higher on the list. But if you’re looking for a system that will integrate with tons of other home automation products and smart devices, Iris may be right for you. It comes with both Zigbee and Z-Wave compatibility, so it can be connected to a huge list of devices.
When your house will be empty, you can arm the system in "Away Armed" mode for maximum protection and coverage. When you're at home or sleeping, you can arm the system in "Home Armed" mode. This will keep the perimeter secure (doors and windows armed) while allowing you to get up, and move around inside the house (motion detectors disarmed). Getting a late night snack won't wake up the whole house!
** ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
I feel safer both at home and when I’m away. It took no time at all to get used to the system and set up additional codes for those special people who needed them. So far, I’ve only set the alarm off by accident once, when I tossed open a downstairs window one morning before turning off the alarm. Fortunately, I was close enough to the keypad to stop it almost as quickly as it started. It was a great reminder that the alarm is immediate and LOUD!
Vivint also recently partnered with Google to offer Google Assistant voice control to customers with smart tech. Every new smart home system includes two Google Home Minis. This means that customers can adjust the smart thermostat, lock doors, and arm the system via voice commands. Using a Google Home Mini as the smart hub in your home also ensures that even non-Vivint smart devices are manageable on a single platform.
We are previously Brinks customer (we were very happy with their service) and ADT has acquired Brinks. We added more sensors and signed another two year contract with ADT. Now we’d like to get a quote to add camera system, so I called ADT and set us up for an appointment at 10am. I cancelled all my appointments that Saturday to met with the representative at 10am. It was 10:25am when i called ADT because he hasn’t showed up yet, and I called back again after 10 minutes to check the status and the customer rep put me on hold and contacted Daniel and even his Sales Manager. Unfortunately can’t get hold of the two.
Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
With a founding date of 1874, ADT is probably the most mature player in the smart home security market. While it's still building the home automation portion of its services portfolio, its Pulse system is both secure and sophisticated. But while the company does a great job treating its customers well on a service front, it's important to note that the Pulse system is neither DIY or cheap.
The signal range depends on a few factors, including your home’s building materials, other wireless devices in the area, and any walls or objects through which the signal has to pass. Standard drywall and glass windows may not impact the strength of the camera’s wireless signal, but brick and concrete will. If there are brick walls, concrete floors, and large trees in between the camera and receiver, your signal strength will likely weaken.
While we took note of the general costs of each system provider, prices will vary greatly based on the equipment package that’s best for your home and security needs, and your preferred level of monitoring. For most DIY systems, the plans will include more than just a monitoring service. As you upgrade tiers, you gain access to facial detection, custom modes, remote control, and mobile alerts. We’ve broken down a comparison of the monthly fees you’ll have to pay for each system.
Because ADT has over six million customers and counting, it's easy to find lots of reliable ADT monitoring security reviews, so you can get opinions from real customers. We have the latest ADT monitoring reviews from customers across the nation. As you can see, these ADT reviews have a few patterns. Customers consistently mention stand-out service, reliable monitoring, and professional Protect Your Home technicians. With these ADT monitoring security reviews, you can see why ADT is America's #1 security provider.
ADT Pulse Video – Installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $58.99 per month, ($2,123.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
We appreciate SimpliSafe’s confidence in its own equipment and service. The company offers a 60-day money-back guarantee and a three-year warranty on equipment. To prevent triggering a false alarm, SimpliSafe Home Security provides additional sensor settings: High, Medium, and Low. This allows you to adjust your sensor settings to keep you from accidentally triggering a motion sensor.
Finally, ADT has a direct partnership with SmartThings that is based on the ADT Security Hub, a 7-inch touchscreen control panel with a built-in siren, battery backup, and a cellular chip. Instead of using your existing sensors, you will need dedicated SmartThings-ADT sensors. These hybrid sensors are the only sensors compatible with the ADT Security Hub. That said, you can add existing SmartThings sensors to the ADT Security Hub, but ADT will not monitor them professionally.
Also, don't expect ADT to listen to your complaint. You won't get past helpdesk support. They suggest you write a letter if you want to speak to anyone higher that helpdesk. A LETTER!, what century does this company live in. They must all drive to work using a Horse and Buggy. I knew at that point this wasn't the type of company that could provide me with the type of advanced security system you would expect in the 21st century.
Once you own the equipment, you can move ADT home security monitoring to just about anywhere in the US and all you’ll have to do is pay a small activation fee (which you may even be able to get waived) to get it started up again. ADT also offers discounted equipment with its “Mover’s Guarantee,” so there’s no need to worry if you want the service but don’t plan on staying in the same spot.
Some of the more expensive cameras are equipped with humidity and temperature sensors and will interact with other connected home devices such as thermostats and smart lighting systems. If you want to save some money, look for a camera with an SD card slot that allows you to record video when motion or sound is detected, but remember to save your recordings every so often before they are overwritten. Alternately, look for a camera that offers a cloud storage plan.
The agent lied to me when I specifically asked upfront about termination policies. She said I could cancel the policy anytime and didn’t reveal termination fee. They can lie anything to rip a big chunk of money off you. Each time you call customer service or loyalty department, you get different answers and they never get back to you when you leave a message. I have had many services as I frequently move to different states, this is the worst available out there.
ADT’s security system provided peace of mind when I was a single parent with my two daughters. I could go to bed at night and feel that we were all very safe and well protected. The sense of security allowed me to rest each night knowing we were all protected. One of the best things in using ADT was that I never had a “false alarm” while using their services. I had heard of other services that would often give false alarms frightening everyone in the house. This never happened with ADT. When someone in the house would forget to unset the alarm and open the front door making the alarm sound, I always received a call promptly to make sure everything was okay. I was always asked for our password, also. When the responder was satisfied that all was well in my home, they never acted as if they were irritated with my own error. ADT provided great service. I am currently moving into a new home within the next two weeks and have chosen ADT again to use for my protection services.
New service phone calls to the company may result in a transfer to a company known as Protection 1. Earlier in 2016, ADT announced its acquisition by asset management company Apollo which also owns Protection 1. The two companies, in essence, are now “merged”. Protection 1 serves customers out of ADT’s service region, and vice versa. However, ADT may not mention this relationship before transferring you.
Do you have an ADT Coupon or ADT Special? How much is ADT anyhow? Are these the questions that are rolling around in your head? Here at California Security Pro, we answer these questions and more every day. This blog post will provide you with answers to our most common questions about ADT pricing, including what kind of special offers we've got ready for you.
ADT supports a range of other security cameras including indoor cameras should you want one, so you can talk to your technician about different options if the base cam doesn't suit you. Overall, it's been fine for my needs and I'm considering installing another external one at the rear of the house. This is something that'll require a call to ADT and an installation and service charge, but after that, the cam will be fully integrated into the Pulse system. You can even install your own hardware, if you like, though your mileage will vary as to how deeply you'll integrate with ADT's software without help from a company technician.
With professional monitoring, a monitoring service keeps an eye on the status of your alarm system and will contact you within minutes of an alarm to confirm if it’s a true emergency. If so, they’ll dispatch the police or other services for you. If you don’t pick up, most companies will call whomever you’ve designated as your emergency contact. If there’s still no response, they’ll typically dispatch the police.
I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
Worst business i have ever dealt with. From the start, i was lied to by the installation guy who said there is a grace period of a month to cancel the contact without a termination fee. When i called in a week later to cancel, ADT advised it was an incorrrect information which was given by an outsourced contractor so they can not be responsible for it. So i was stuck with them for two years. When i called to cancel the account after the two year contract was over, ADT required 30days cancelltaion period which meant they will simply collect a payment for an extra month for just wanting to cancel their ridiculous service which i want no part of ever again. From start to finish, this company is a borderline fraud.
Hello Kai-We apologize for any issues that you encountered with the ADT authorized dealer. When you installed your services in CO, you would have signed and been provided with a copy of your residential services agreement, that clearly spells out the term of the agreement, 36 months. Should you have any further concerns, please feel free to email ADT at AlwaysThere@adt.com. Thank you. -Gabe
What makes Link Interactive so great is its customizable approach to its do-it-yourself home security packages. It got rid of predesigned equipment packages and instead lets you design your system and choose from multiple contract lengths to fit your needs. We love Link Interactive for its transparent and competitive pricing, solid customer service, and customization options.
You're bang on there, Ann. In times when the economy is not in the pink of its health, the incidents of burglaries and thefts have shoot up considerably in the country. I think people should start taking home security seriously and stop thinking that the chances of thieves breaking into their homes is negligible and as early as possible, should go with a good security company like ADT or Protect America, and secure their homes and future.
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.
We have been with ADT for 5 years now, we called today to let them we are moving and would need our service transferred. They said there would be an installation charge, ok fine, but offered us less equipment at a higher monthly charge!!! They said that cost is based on service not equipment, we want the same service we have now, no add ones. BS and if we want to cancel that will cost us $500!!! Why just because we want to move which by the way is in the same area, will cost us more and we have to get less equipment.
** Information used for home security alarm system comparisons was obtained November 2016 through telephone and online research. ADT prices: based on total out-of-pocket expense to obtain services; installation based on fees for similar home security equipment packages; "Monitoring" price listed includes the additional "warranty" or "extended service plan".
The Pulse app also lets you access ADT's Home View, though you'll need to initially configure that using the web portal. Home View lets you create a visual blueprint of your house room by room and map where all your smart devices and security nodes are located. Once configured, Home View color-codes these device icons to show their status and summary activity screens, and if one of them is a camera, you can simply click on it to get a live view of what the cam is seeing.
My husband was the warden at several prisons in our state, and so we lived in housing on the prison grounds. Surprisingly, it was a safe, secure, relaxing environment. When he got promoted and we moved back into the house we owned “in town,” we left the “gated community.” It was much different, and we felt a security system would lend to much needed peace of mind. The system we got was easy to use, install, and works very effectively for a reasonable price!
ADT offers 24/7 professional monitoring of your home security system 365 days a year. Beyond its most basic equipment package and monitoring plan that look like the rigorous security systems of the latter part of the 20th century, ADT now also offers home automation through its app, ADT Pulse. This includes a control panel with Z-Wave compatibility, giving you the flexibility to add whatever smart home devices you’ve already got in play, from lights and locks to appliances.