Brinks is a trusted name in the home security industry and is ranked number one in customer satisfaction by J.D. Power. Though we haven’t tested Brinks’ equipment ourselves, its sleek touchscreen control panels, wireless sensors, and streamlined app seem promising. Brinks also offers home automation, which allows you to use your system as a hub for other smart devices, like automated locks and voice assistants.

Do not waste your money on ADT outdoor security system. We had their outdoor camera installed due to theft in our yard and low and behold…AGAIN, my sons Mongoose was stolen out of the front of the yard. Not only did their outdoor system not pick up any clip at all due to no motion (so we have nothing to present to the police dept.) but when I called asking for a resolution no one wanted to give me a supervisor and the only ones paying for my sons stolen bike(which was about 10 feet from the camera) is my fiance and I. Save your money; keep your money. Their security is a joke. We signed a 3 year contract, paid to have their service installed and now we are paying to be robbed not only by the thief that stole my sons bike but by ADT too.
Many ADT home security systems are actually sold, installed and serviced by a nationwide network of authorized dealers, which may not maintain the same professional standards or offer the same equipment and deals as ADT corporate. It’s sometimes hard to tell if you’re buying a system from corporate or a dealer. ADT corporate websites include the logo, “ADT Always There,” whereas authorized dealers, like security giant Defender, ADT’s largest dealer markets ADT under the brand “Protect Your Home”. Dealers such as Defender, Security Choice and ADS Security Inc. will display an “ADT Authorized Dealer” logo on their web site, but some consumers may not notice the difference from ADT’s corporate logo.
*I agree to be contacted by an ADT Authorized Dealer even if I am on a Do Not Call list. In addition by clicking the check box I consent to be called back from an ADT Authorized Dealer at the phone number provided, including cellular, which may be generated from an automated phone dialing system. You are not required to provide this consent to make a purchase from us.
I am not sure when ADT took a wicked turn, but this company plays slick games. Over the phone, I was quoted $27.99 for a monitoring fee. The phone rep told me that I wouldn't be charged until the tech came to my home and provided me with an assessment/consultation. So I provided her with my credit card number. After I hung up the phone with her, I received an alert of a charge for $105. She lied = Slick. They charge you this fee even before they come to your home. A few days later the tech arrived at the house and said that a $27.99 monitoring fee was not possible and he quoted me a monitoring fee of $52, plus tax. While I did not agree with this rate, I figured I would test the service out for a few days. But before I could totally make up my mind, the tech's assessment turned into him immediately installing the ADT keypad without asking. I literally left the room for a few seconds and he had already removed my old keypad system.
I recently received a flyer in the mail with my change of address forms from the post office with an ad for Protect Your Home advertising a “free” alarm system with 5 wireless sensors, motion, panel, and key fob with the signing of a 3 year contract.  I thought, “Great!”  I called the next day and spoke to a very polite sales representative and his manager and was set up to get an alarm installed that very afternoon.  I specifically told him, his manager, and the scheduler that I would not be available until after 4pm.
Chances are if you’re thinking of a friend or neighbor’s home security system, they probably have an ADT sign out front. ADT has been considered the industry standard for home security, and although some of their stuff might not be as flashy, the equipment is solid and the monitoring aspect receives good reviews with customers (although sales and installation customer service could use some love). Plus, you can always expand your system with home automation options.
All ADT Monitored security packages include 24/7 professional monitoring so you can feel safe and secure at your home or away. Choose the Essentials package, Total Protection package or Premium Protection package and get a $100 Visa Reward Card**. Installation starts at $99 for all ADT packages. Call today to find the right ADT monitoring package for your home.
I have the ADT Premier Pulse system.  I got a good price on the install and the system worked.  Enjoy the automation.  I have added over a dozen of my own modules using the installer code.  Recently I wanted to expand the system with wired camera’s.  To do this requires an IP server/decoder called the NV412A-ADT.  This unit costs about 75 dollars with an ADT analog camera at 250.00  installing one unit can be pretty pricey.  I had analog ADT cameras from another source (ebay) much cheaper.  My local ADT sales person seemed unable or unwilling to purchase the NV412’s for me.  I posted on their facebook page and got a quick response.  They made me advise them of the camera model numbers before they would sell me the product.  My local sales person eventually just stopped trying to help.  I was shocked by that.  Bottom line, they wanted to do the install.  I don’t need them to.  Since they were not going to make any money on the deal they didn’t seem to worried about moving quickly on this issue.  Very frustrating.  I do love the system.
ADT Pulse Interactive Services Required with any mention of ADT Pulse ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
Security Camera Surveillance: You can choose to add a video camera and monitor to your system so you can catch thieves in the act if they do choose to break into your home. Or, you may want to up the ante by installing a complex closed circuit television (CCTV) which features digital recorders, multiple operators, and several cameras. Some systems will also alert you by text if they detect anything, allowing you to log in on your smartphone to view the footage.
In 2017, ADT settled five class action lawsuits that claimed wireless sensors used between November 13, 2009 and August 15, 2016 were vulnerable to hacking. Claimants asserted that hackers could access a security system and disable it through certain wireless sensors used in ADT residential security systems. The suits were centered on ADT’s failure to disclose this potential liability. ADT has denied any liability and maintains that the claims have no merit. Rather than continuing litigation, the company agreed to settle and establish a million settlement fund in order to avoid the ongoing expense and uncertainty. February 26, 2018 was the deadline to file a claim in the settlement.

For those shopping for home security systems, you can get started with ADT-Monitored Security for just $28.99 per month for its Traditional package. These fees are is slightly lower than the majority of security companies out there. This service comes with limited features but each security system comes with 24/7 ADT monitoring service for fire, carbon monoxide, flood, and burglary and a 6-month money-back guarantee. If during this time, you are at all dissatisfied with the service that ADT provides, they will refund you the installation charge and any monitoring fees you’ve accrued.
I really like the upgrade to their Pulse smart phone control app. It makes everything much easier. Got rid of the old crummy control panel, got a sleeker one and put it in the closet and then setup sub accounts for my kids and anyone I want to access the home security system. I don't feel ripped off by their pricing although I'm skeptical that it really costs $50 a month for monitoring. I suppose they need to make their money somewhere and this is where they do.
Protect Your Home’s third plan is called ADT Pulse Monitoring. It costs $52.99/month, or around $13/week. In addition to everything in the previous plan, ADT Pulse Monitoring also includes Home Automation. With home automation, you can use the ADT Pulse App to stay connected to your home security system anywhere at any time. Arm and disarm your system, monitor your home and receive real-time updates and notifications while away from home.
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.
Brinks is a trusted name in the home security industry and is ranked number one in customer satisfaction by J.D. Power. Though we haven’t tested Brinks’ equipment ourselves, its sleek touchscreen control panels, wireless sensors, and streamlined app seem promising. Brinks also offers home automation, which allows you to use your system as a hub for other smart devices, like automated locks and voice assistants.

In the beginning I didn’t think I needed a home security system, my dog was enough. But events happened that made me reconsider. ADT has been a great company for our home. They are professional and are available any time I have a question. The system has been easy to use. I feel much better about working nights knowing my home and loved ones are now protected.


I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had “a better system” and the $500 credit would cover the little bit of equipment I was missing to give me an “even better system” than I had in the previous home. New contract was signed based on this. No new equipment was installed – turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What’s more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract – this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
I'm fortunate enough to live in a house I spent a lot of time in while growing up. It has an old security system that hasn't had service for years. I remember watching a crew of installers come and drill holes into doors, window frames, and fish wire through the drywall for the motion detectors. It took two people an entire day and many tools to install the now-archaic system.

There were some break-ins in my area so I got the alarm system from ADT. The rep (who installed the system) disucced my concerns with me and (in addition to their system), he suggested I get a dog.I got a very large and vicious looking german sheppard (who is actually a sweetheart…) and the combination of both the alarm and wolf have given me a sense of safety. It works!


Wifi is the basic connect for everything in this modern age. Desktop computers and laptops were started using it to connect to the internet. Then, Kindles, tablets, and smartphones got in on this source of connection for the internet. Now, home security systems are getting in on the wifi connection. Protect America sat down and took a look of the five top picks for wifi home security for 2018. This time, they decided to look at the cameras that use wifi for connectivity. They looked through Tom’s Guide and PC Mag to come up with this list. Why go for a wifi security camera? Tom’s Guide offers an explanation:
To unlock video surveillance and advanced smart tech features, you’ll need its $50-per-month Ultimate plan. That’s a high price for home automation when compared to competitors like Vivint, which lets you add those features at every tier (starting at $40 per month). If you opt for a package that doesn’t include live video surveillance, consider purchasing a standalone security camera. The best home security cameras on the market range in price, but average around $200.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.

Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
Technology from ADT gets great reviews, despite the wide assortment of products. You can rest assured that everything from ADT is at least industry standard quality, if not better. While the monthly fees may seem high, ADT’s pricing doesn’t stray far from the pack, and in certain cases may be cheaper than other brands. You will lock into a 36-month agreement, but given the eight to eleven year average lifespan of a security system, this timeframe is relatively short compared to other providers’, which can be as long as a 5-year agreement.
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?
Some of the more expensive cameras are equipped with humidity and temperature sensors and will interact with other connected home devices such as thermostats and smart lighting systems. If you want to save some money, look for a camera with an SD card slot that allows you to record video when motion or sound is detected, but remember to save your recordings every so often before they are overwritten. Alternately, look for a camera that offers a cloud storage plan.
ADT has been the only home security service I've ever seen my family use when I was growing up and now I've installed it in my own home! It's just the perfect home security because it got you covered in 150 places without stress. Their packages are great and the support is always there to clear any confusion so you don't regret any choice. Maybe I'm just lazy and don't care to do further research but it's always worked for me. I don't think they could be a scam if they have 7+ million paying customers.
This particular system comes with the Arlo Pro 2 hub (equipped with a Smart Siren) and two HD wireless security cameras. The cameras are suitable for both indoor and outdoor use and have an automatic night vision mode, so you receive crisp video quality no matter the weather or time of day. Receive activity alerts, monitor the live stream, or view recordings from the last seven days using Netgear’s free Arlo Basic subscription plan on your mobile device. Other Arlo Pro 2 systems and accessories are available that include lights and camera mounts.
ADT supports a range of other security cameras including indoor cameras should you want one, so you can talk to your technician about different options if the base cam doesn't suit you. Overall, it's been fine for my needs and I'm considering installing another external one at the rear of the house. This is something that'll require a call to ADT and an installation and service charge, but after that, the cam will be fully integrated into the Pulse system. You can even install your own hardware, if you like, though your mileage will vary as to how deeply you'll integrate with ADT's software without help from a company technician.
We had ADT at the house we used to live in. I loved having the safe and secure feeling knowing we were monitored and able to reach help if it was needed. We had a chime on the doors so if they opened we knew someone was coming in. We had all the windows and doors covered too. We rarely had a false alarm, in the approx. 10 years we had them maybe this happened twice. The false alarms were due to battery problems and ADT quickly sent a person to repair. One of my favorite features was the secret alarm code you could enter when you got home that really meant send help. Being a mom at the time of younger children it helped me feel less vulnerable. Any time I was in contact with ADT I always had a pleasant experience and never had a problem dealing with their people. I also felt a sense of peace knowing when we all went to bed we had the alarm set and felt secure and safe.

With professional monitoring, a monitoring service keeps an eye on the status of your alarm system and will contact you within minutes of an alarm to confirm if it’s a true emergency. If so, they’ll dispatch the police or other services for you. If you don’t pick up, most companies will call whomever you’ve designated as your emergency contact. If there’s still no response, they’ll typically dispatch the police.
I had ADT for a couple of years. I did not have any issues but then again I did not have any break-ins. I wish that I would have gotten a security system in my apartment as it has been broken into twice now. ADT was easy to use, easy to pay for, which for me is a HUGE bonus. I like being in full control of where my money goes and when and this was the case with ADT. Being able to go online and change things as I see fit. The customer service reps are always efficient and polite although the hold times can get ridiculous.
After the first year of service, ADT can increase the monitoring fee anytime and as frequently– as it wants. However, if you provide written notice of your objection to the price increase within 30 days or receipt of notice, ADT may either reconsider the adjustment or allow you to terminate the contract without paying cancellation fees. Changes in monitoring rates do happen, but they are not common and infrequent.

The Nest Learning Thermostat also requires a separate account with Nest, but unlike the Ring, you can control it with the Pulse mobile app or your web portal even though it's not directly connected to the Z-Wave control. This lets you change temperature and activate or deactivate heat or AC. You can read about the details of the thermostat in our dedicated review, but in brief, it's a slightly expensive but excellent device that not only simplifies your heating and cooling, it also learns your living patterns over time and will adjust your HVAC accordingly for peak efficiency.
The ADT Essentials plan for basic digital monitoring service has a limited lifetime warranty on parts and labor, something that other competitors do not offer. If you want additional protection, the Essentials Plus package includes 2-way voice monitoring. Like all plans, this one includes monitoring for police, fire, and medical emergencies. However, both plans require customers to have access to their own landline phone.
The ADT Essentials plan for basic digital monitoring service has a limited lifetime warranty on parts and labor, something that other competitors do not offer. If you want additional protection, the Essentials Plus package includes 2-way voice monitoring. Like all plans, this one includes monitoring for police, fire, and medical emergencies. However, both plans require customers to have access to their own landline phone.

Lorex WiFi security cameras connect to your home wireless network in minutes. The WPS (WiFi Protected Setup) function eliminates the need for a hardwired connection to your router or any complicated computer setup. The simple 3-step installation process enables your WiFi security camera to detect and connect to your WiFi network, letting you view the streamed video right away. Ideal for home or business owners who want to stay aware of their property 24/7. Freely move these cameras around your house or easily install them to a ceiling or wall to constantly monitor an entranceway or high traffic areas. WiFi cameras from Lorex feature low-light night vision, two-way talk, and motion activated recording to provide you with the peace of mind you need. Some camera models even include sound detection abilities for further protection. Email alerts with snap shot attachments (or push notifications) keep you connected even if you're away. Browse our wide variety of different WiFi camera models to find the right fit for you.


The Federal Trade Commission charged ADT with misrepresented paid endorsements from safety and technology experts and the company is now prohibited from misrepresenting paid endorsements as independent reviews in the future. A group of ADT customers filed a federal class action suit aimed at the company’s early termination penalties and increased monitoring fees. Another suit claims ADT knows its wireless systems are easily hacked and engages in ”deceptive and misleading marketing statements.”Additionally, some ADT dealers have sued corporate claiming breached of contracts when dealers were informed in August 2002 that ADT was limiting the number of qualified accounts it would purchase.
Amazing breakdown! I have been looking all over at different companies and they never tell you who does what better because they all want your business. I am sold on this company and am giving them a call now. To me, from what I read about other companies, they are my best option as I am on a budget and don't need massive protection (my home is small!!). Thanks for this information!
$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,331.64). 24-Month Monitoring Agreement required at $27.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Termination Fee applies. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
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