If for any reason you’re unhappy, you’ll get a full, hassle-free refund* on installation and monitoring. *Subject to certain restrictions If during the six months following installation ADT is unable to resolve any installation/service-related concern, you may receive a refund of the installation price and all monitoring fees you paid within the first six months. Certain restrictions apply.
I know that ADT is one of the best companies out there but I swear it has gone to their heads. I had used their service in the late 90's before losing my first home. Years later, I come back to them after being a customer with them for 9 years and they treated me like crap. The man I spoke to on the phone kept cutting me off when I was trying to ask questions, and long story short I over paid for something I didn't even want because the rep failed to listen to me. Could just be a rep issue??
2 months ago my truck was broken into,my wallet swollen and my bank account drained.i will never forget the following day at work.the whole day I was worried about the thieves having my driver’s license and knowing my address.i didn’t have a security system and feared they would return and rob my home as well.with 3 children at home in couldn’t help but to be frightened and worried.as my day at work was coming to an end,all I could do was pray for some way to protect my family.i was home about 2 hrs.when there was a knock at the door. It was ADT!They explained how they were in the area selling systems and could choose 2 homes for a special promotion.they chose mine as one of those home.they did and said all the right things.i now fell my ho.e and family are so secure now.i told my family about my praying and God delivered. Thank you ADT.I would recommend them to everyone,and give them 5 stars.i am a very happy customer.
A few minutes into the DIY installation, our tester got stuck getting her control panel up and online — it just wouldn’t connect. A help window popped up with a number to call, and a Frontpoint rep helped her troubleshoot the connection. After about 10 minutes, he could tell there was an issue with the circuit board. Certainly not ideal — but the rep apologized and shipped her replacement control panel overnight.

In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
We hope that ADT continues to provide an excellent service and that if we decide to go with a different provider in the future, I hope that we shall not be writing a review to complain about poor communication or any other negative aspect regarding this company. P.S. Many complaints seem to originate from the United States – we live in Canada … I wonder if this a factor.
I upgraded from ADT basic after 8 years to ADT Pulse and it feels like a whole new company and equipment. I went from having to enter my keycode into the panel to now being able to use the Pulse app from our phones and tablets and having live access through the cameras anytime. It cost about $15 more a month than what I was paying but we got rid of the land line and are loving it. Get what you think you might want ahead of time so you don't have to pay to upgrade later. They have good deals and promo's as well.
ADT is one of the leading electronic security system suppliers in the United States as well as worldwide. Consumers review the company positively for its security systems, money back and theft protection guarantee and responsiveness. The website features exclusive offers for a home security package and offers considerable savings to new and existing customers who require installation on moving.
I have experienced ADT security at several different places I have lived. The customer service reps are very professional and helpful. We experienced one bad experience where the alarm was going off for some technical reason but we received the phone call and the alarm sent the police to our house. It was a big mess but the only time that ever happened and considering the rest of the time our customer service was exceptional so we kind of over looked the one bad experience.
SimpliSafe’s wireless security system makes for a painless DIY installation. The keypad and sensors, for instance, are mounted with sticky pads, eliminating the need for drilling. Its step-by-step guide walks you through the entire process, making it relatively simple to follow along and get your system running in no time. And, if you get stuck during your installation, a customer service rep is only a phone call away.

A big reason LiveWatch doesn’t rank higher on our list is its warranty policy. Although LiveWatch technically offers a free lifetime equipment warranty on its Plug & Protect hardware, it advertises only a two-year equipment warranty. A representative from LiveWatch explained to us that you have to ask for the free lifetime warranty, or else it will default to two years. Be sure to claim your free lifetime warranty if you decide to go with LiveWatch.
The Fortress S1 WiFi system combines the persistence of your home WiFi network as well as the versatility of a GSM cellular connection to protect you home, office, RV, storage unit, and more. In the event of an alarm, the S1 is able to send a push notifications directly to your smartphone via the MyFortress app while also being able to call or text up to 6 phone numbers using the GSM SIM card. The S1 can send email notifications to you as well as communicate with your Amazon Alexa compatible device.
I have tried to resolve my issues through customer service. No luck. I was quoted that my monthly bill would be 29.99 per month. It turns out that because I received cameras and access to ADT PULSE my monthly bill is $70 per month. HUGE difference and ADT was unwilling to do anything about it except to come and uninstall my equipment. I should have been told this information from the beginning. I was also told that if I paid the $105 installation fee that I would receive a $100 gift card in the mail. After a few months I called in to see why I haven't received it.
ADT scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and an emergency alert button.
We’ve had the ADT system for over 3 months now.  No problems at all.  Last week my “big alarm” went off.  I didn’t shut my door leading to the garage tight enough (a problem I have with that door if I don’t deadbolt it) and after I left the house, the “big alarm,” as I call it, went off.  ADT called my house. I was not home.  Then they called my cell phone and told me my alarm was going off.  I had just left my house 4 minutes before they called my cell phone, so I was able to let them know they did not need to call the police (they asked if they should send the police). ADT told me which door was open and I knew it was my fault.  I didn’t shut it properly.
The installation process was also shady. That being said after he scared us about break ins in the area we still wanted protection. Once service began it was great until we had to move and eventually sell our home. It was at this point when I discovered he had committed us to a 3 year contract and signed a document for it–FORGERY! And because he most likely had my wife click a link without being able to read the contract because of the “necessary edits he had to make” we were going to be held to fire for this contract. I told a representative we no longer were going to own the property and to cancel service and to send me a copy of the contract. This is where I saw he signed the contract not me!
Frontpoint’s commitment to customer satisfaction was clear at every stage, starting with our initial phone call. We were impressed with the sales rep’s attention to detail. She asked our tester to describe the layout of each room in her home, listened to her safety concerns, and answered questions about all kinds of package options. When our tester told her she needed more time to shop around, the rep was understanding and didn’t press the issue.
Vivint will waive any cancellation fees for extenuating circumstances like death, military circumstances, bankruptcy, or a move to assisted living. Still, it’s best to be intentional if you decide on Vivint. If you’re not sure about hosting a security system, or are frequently on the move, consider Frontpoint, which offers three- and one-year contracts, or GetSafe, which doesn’t require a contract at all.

One of the drawbacks of opting for GetSafe’s month-to-month contract is that you have to pay for equipment upfront. GetSafe’s one- and three-year contracts include the starter kit for free, and its three-year contract also includes a bonus hardware credit of $250. The starter kit costs $249 and, even though it’s less expensive than other providers’ equipment packages, it could be too pricey if you’re on a tight budget.
There are currently six SmartThings-ADT sensors and accessories. For security, they offer a motion sensor, door/window sensor, and a keychain remote with a panic button. Professional monitoring for intrusion and panic alarms costs $24.99/month. For life safety, they have a smoke alarm, carbon monoxide detector, and a water leak sensor. Professional monitoring for life safety with medical and fire dispatch will set you back $14.99/month. If you want to monitor for both life safety and security events, you can combine the two services for $34.99/month.
Finally, ADT’s Video Package combines everything from the Control level with its Remote Secure Video upgrade, which is ideal for those who prefer greater control over their home system from afar. While the upfront costs are still $125, your monthly monitoring fee jumps to $52.99 for live monitoring of your home, allowing you to tap into the video feed from your home’s cameras no matter where you are.
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