"When we saw there was an upsurge in break-ins near our home we decided to compare some of the different home security companies, and ended up going with ADT. Choosing ADT to keep our home and family protected was the smartest choice we could have made, so now we don't worry as much as before since we know we're protected by a company that's always keeping an eye on everything 24 hours a day. Thank you ADT!"


Netgear Arlo Q: The video resolution and frame goes for 1080p/30 fps. Field of views goes up to 130 degrees. Night vision covers up to twenty-five feet. Connectivity measures at 802.11 b/g/n. The Netgear Alro Q comes with a built-in microphone & speaker. Cloud storage holds up to seven days of footage for free. Further storage starts at $10/month. The pros are simple, trouble-free setup, intuitive, flexible scheduling, unusual level of control over motion detection, scheduling, excellent video quality, generous free cloud plan, and easy social sharing of videos. The cons are single-user mobile app, difficult Custom Mode setup, activity Zones not part of motion-detection controls, and timeline requires expensive subscription.
Adt has the worse customer service in the world!!!! Horrible horrible experience with them DO NOT LET THEM TAKE YOUR MONEY WHEN ITS TIME TO REFUND IT YOU WILL NEVER GET IT BACK THEY JUST KEEP ON TRANSFERRING YOU TO DIFFERENT PEOPLE AND PUT YOU ON HOLD AND EVERYTIME YOU’RE ON HOLD ANOTHER PERSON PICKS UP AND YOU HAVE TO EXPLAIN YOURSELF OVER AND OVER AGAIN I AM A CUSTOMER BUT I REGRET IT BECAUSE THEY DON’T TELL YOU THAT YOU ARE ON A 2-3 year contarct with them . The system itself it good but the CUSTOMER SERVICE IS THE WORST OF THE WORST!!!!!!!!
Pricing on Canopy, assuming they move forward with the idea, will depend on what service you choose. In general, it’s significantly less expensive than other ADT options. Through a hands-on experience at CES 2017, I learned that their Panic Response service will be the cheapest Canopy option starting at $10 per month with burglary monitoring starting at $24.99 per month.

I have ADT at my home and I really like it…THey are quick to call me if there is any trouble and they will come out and fix anything that is out of whack. I would recommend them to anyone for the response time and the security feel.The only issues I have had with them are the window alarms dont get them if you dont want to go home everytime it thunders..wow that was nuts..And the price seems to be a little steep..But I will keep them for my familys peace of mind..
The installer came out and was polite and early. His manager showed up and seemed to rush him through everything. When setting up sensor they mis keyed motion sensor as door sensor which I caught later and had to have adt phone support fix. Then 24 hours later a window sensor fell off window. I reinstalled it and it functions as should now. When I paid for equipment I gave him credit card and I specified I wanted the monthly billing going to different card. He had both cards and whether he didn't enter is right or just didn't care it all ended up on one card. Low and behold a month later I have a hard pull showing up on my credit report. So now I have involved equifax credit bureau and have contacted defender security directly who was supposed to review things and get back to me in 24-48 via phone call and send letter via usps. After 5 days I had to call back to find out that they sent a letter and the person I was speaking to couldn't help me any further.
i love the fact of having a security system for my family i dont like the fact i have to pay alot for things to be covered under the system every window door and camera is extra.i love having a keypad but the response is very slow i dont like having a gap if the alarm goes off to when they contact you they should be calling as soon as alarm goes off the customer service is great price is ok but they should offer better packages to secure house instead of everything extra
As far as home automation goes, ADT Pulse helps you automate lights, thermostats, and door locks. The ADT system integrates with Alexa and Nest. Alexa integration lets you use voice commands to arm and disarm your system, control lights, lock and unlocking doors, while Nest integration allows you to control your thermostat. You can also adjust the temperature manually using your smartphone, tablet, or computer.
I have been with ADT for 4 years now. In the beginning I had some minor issues but things got better fast. I love being able to see what is going on from my phone, we have Z Wave setup so as I drive into the zone area with my phone it triggers the alarm to turn off. I setup my light automation and everything with them all for the same cost of Vivint's base package. Even though it was a slower start, I am one satisfied customer.
Updated on 11/21/2018: I wanted to follow up regarding the resolution to my situation. Turns out there is no resolution. I called, emailed and called again the CEO's office and they didn't can would not answer my questions. Hung up on me. Their so called Corporate Relations Manager, is a joke, she needs a back to basics training in customer service. They know they are wrong that is why they will not comment on my review. If you look at other 1 star reviews put on here after mine, you will see their response to say sorry to the customer, but mine? They won't even bother. They know I am telling the truth. Since they want to go ahead and blacklist me and remove services, that's fine. I will gladly take my money elsewhere; but they couldn't answer the one question I had for them that they are trying to use as their defense. Where does it say in the contract that they can cancel at any time and for any reason? Nowhere! Read the fine print.
I had ADT come in and have their system put in my home I had just purchased. It took 3 hours to install. They had a promotion going on with a free ring camera. But keep in mind. The home when I bought it had a security system already hard-wired into the home. Which was working. I just needed to have a security company come in and take over the system. The salesman told me they would piggy back my system. They did exactly what they said. 45 minutes after the installation was done. I tried to arm the system. It came up with multiple error codes. I called ADT and the salesman who set this up. He said the tech who installed it will call me back in 30 mins. This was a Saturday. Well no call.

In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
I do not know who trains these sales people, but their tactics leave a lot to be desired. Yesterday my husband was outside and a Vivint salesperson approached him and told him that if he were to cut our phone line we would not have service with ADT. My husband replied that he could not just cut them as they are on the roof and the salesman said he could cut the phone lines and break into our home and my husband told him that if he did he would get shot.
When your kids grow up, you don’t stop worrying about them – OR your house. With remote access I can check to make sure the doors are locked, and even when she doesn’t pick up the phone, I can check on her, too! Because as any parent knows, your kids are far more valuable than your stuff, and peace of mind is at a premium when you’ve got teenagers!
An outdoor camera is ideal for keeping an eye on what's happening outside of your home. These devices are weatherproof and typically require a nearby GFCI (ground fault circuit interrupter) outlet to supply power, although there are a handful of battery-powered models out there. As with their indoor counterparts, outdoor cameras connect to your Wi-Fi network and allow you to view live video from your phone. They are fairly easy to install, but if you're not familiar or comfortable with electrical wiring, you may want to have a professional electrician do the job.
So now I am looking at escalating it even further if need be depending on results of letter. ADT security customer service has been helpful but management and their authorized installers are a joke. Their adt phone app is laggy and takes forever to connect. The funny thing is we have same setup with video at shop and have no issues. If you are looking for security system go elsewhere. I would have never took my time out to write this review but it seems shit just keep rolling down hill. As an end user when it comes time to renew our residence and shop we most likely will look at other services providers.
Before they contact the authorities, the monitoring company has to make contact with you. If you don’t answer, they call a backup contact first and will contact the authorities if that person doesn’t answer. If you do answer, it’ll be up to you to determine if you want the police sent to your home. Police response time may vary depending on how busy the police department is.
I give them 3.5 stars out of 5. Their equipment is the only thing lacking to me compared to what I have seen with some of my friends but I also haven't upgraded to the new Pulse system yet so I can't really judge apples to apples. I do feel safer with ADT and had them 2 years now. Does anyone know if they offer infrared motion detectors with camera in them? I have seen these advertised but don't really know where to get them. Also, what are the add on costs for more equipment?
In February 2017, I had three cameras installed, in which one camera simply sat on my kitchen sink because the technician didn’t want to hassle with figuring out an electrical connection to set the camera up to view my swimming pool area. The front outside camera was supposed to have night vision, but it didn’t. The night vision function finally popped in surprisingly during the summer of 2018. The camera system is down almost as much as it works.
All ADT Monitored security packages include 24/7 professional monitoring so you can feel safe and secure at your home or away. Choose the Essentials package, Total Protection package or Premium Protection package and get a $100 Visa Reward Card**. Installation starts at $99 for all ADT packages. Call today to find the right ADT monitoring package for your home.
I got a system installed for free when I signed a 5-year contract.  It was valued at about $1800.  The novelty wore off and I stopped setting it after a few months.  I display the sign in my front window and people can see the panel when they come into my house, which looks pretty cool.  At the very least, I figured the advertising would be enough of a deterent.  I live in a quiet area after all.
I really liked knowing we had the added security. But when you have cats and radiators for heat, it is a fail waiting to happen. The cats get in the window for the sun and warmth, so it sets off the alarm. Then they like to lay on the radiators, which are under the windows, and it seems they touch the window and set off the alarm. Good security, lousy for pet owners.
ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. Standard message and data rates may apply to text alerts. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire.
Netgear Arlo Pro 2: The video resolution and frame goes for 1080p. Field of views goes up to 130 degrees. Night vision is included and the camera uses cloud storage. The pros are excellent-quality 1080p video, weatherproof, rechargeable batteries, supports IFTTT and Alexa voice commands, pre-buffered video recording, continuous recording capabilities, and free and subscription-based cloud storage. The cons are expensive, requires hub (included), and many features are only available when plugged in.
I just got rid of m ADT system. It was installed onOctober 1st and in the four months I had it, I had at least 14 service calls to fix broken or non-functioning equipment and more calls from them telling me that a window was open when it was not. The window in question has not been opened over 25 years. And every time they would call about my “open window”, it would make the alarm impossible to set because it required over-riding that window. I got a call from an ADT representative telling me they were receiving an alarm from my system. I was standing right next to the alarm when she called and I said “If the alarm was going off, shouldn’t I be hearing it.” She said “Absolutely”.... Read More
The Pulse app also lets you access ADT's Home View, though you'll need to initially configure that using the web portal. Home View lets you create a visual blueprint of your house room by room and map where all your smart devices and security nodes are located. Once configured, Home View color-codes these device icons to show their status and summary activity screens, and if one of them is a camera, you can simply click on it to get a live view of what the cam is seeing.

For many, ADT is synonymous with home security; and for most of its 140+ year history, ADT had a lock on the market. Even today, the security giant claims 25 percent of the home security market, appealing to homeowners who want a professionally installed system from a recognized brand. The company has detractors who claim contracts and service is inconsistent among the 400+ authorized ADT dealers across the nation; customers may not know if they’re signing agreements with ADT corporate or with a local dealer who is managing the account. Considering the size of the company, ADT does well at keeping pace with technological advances in the industry as we can see from their numerous ADT Pulse packages. And because their dealer network is nationwide, homeowners anywhere in the country can have access to a professionally installed, security system.


Amazing breakdown! I have been looking all over at different companies and they never tell you who does what better because they all want your business. I am sold on this company and am giving them a call now. To me, from what I read about other companies, they are my best option as I am on a budget and don't need massive protection (my home is small!!). Thanks for this information!
SimpliSafe’s wireless security system makes for a painless DIY installation. The keypad and sensors, for instance, are mounted with sticky pads, eliminating the need for drilling. Its step-by-step guide walks you through the entire process, making it relatively simple to follow along and get your system running in no time. And, if you get stuck during your installation, a customer service rep is only a phone call away.
GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.

Have you ever forgotten whether you locked the front door or not? It’s not a big deal when you have the app because you can get automated locks, too. Rather than driving down the road, realizing you’re not 100% sure you locked it, and driving back after that “oh shoot!” moment, you just turn on the app and select the door you want to lock—saving you the time and the trip.
ADT uses the latest in technology to protect your home. The company has invested in upgrading to the latest wireless technology to help protect your home and keep the installation process as streamlined as possible. Like the newest systems, ADT wireless security system relies on radio waves to connect your home’s cameras and sensors to the control panel.
I tested ADT Pulse (starting at $28.99 per month plus components and installation), which combines the company's alarm and security service with home automation and monitored surveillance. ADT easily rivals its top competitors, including Vivint Smart Home, in functionality, though if you opt for the top of its service tiers as I did, you might want to prep yourself for sticker shock. Even so, ADT Pulse earns our Editors' Choice for home security systems.

Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner’s Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.


GetSafe offers excellent customer support both during and after the purchasing process. Customer reviews note that customer service reps are helpful when explaining products and packages, as well as quick to troubleshoot equipment issues. Along with great service, SimpliSafe also includes regular software updates and enhancements, so you can rest easy knowing your equipment is up to date.

For “smart” alerts you’ll need a NEST Aware subscription. The basic plan, which is the most popular option, costs around $10 per month. It comes with an advanced algorithm that fine-tunes the camera’s detection skills for identifying faces, voices and dog barking. Subscribers will also be able to save up to 240 hours of video for ten days. Need more than one surveillance camera? Consider Nest Cam’s three-camera kit.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.
The next plan up is called Basic Security + Wireless Connect. This plan offers everything in Basic Security plus Equipment Service Protection for a total cost of $48.99/month, or around $12/week. The main difference is that Basic Security + Wireless Connect doesn’t require a landline connection, making it an attractive option for customers without a landline installed. Security systems with wireless connectivity are also great for customers who don’t want to run the risk of burglars cutting their wires. Plus, alerts tend to reach monitoring stations faster with cell radio than with landlines.
J comes in and starts looking around and does his ultimate security evaluation which would cover every window door and crack in my house against burglars.  $5,000 to cover all of that.  I said no and he went down the list to cover just the downstairs, then the back of the downstairs, then just the doors. This was the second issue of his high pressure sales tactics “I’m not trying to scare you, but…” That’s exactly what it felt like he was trying to do.
ADT called me in February to tell me to put new batteries in. I told them that my alam system did not work and that I wanted to cancel the service. They said that if they could troubleshoot it from the telephone, would I keep the system? I said yes, but if they couldn't, I wanted to cancel. They could not troubleshoot it. They continued to bill me, I did not pay, since I had verbally cancelled. Yesterday, October, I got a call from their collection agency, Source Receivables Management. They were very rude. I called ADT today to complain. They have all the record of my calls and that I wanted to cancel, etc., but now they're telling me it had to be done in writing. They didn't tell me that then. They strongarmmed me into paying the money or were going to have it affect my credit. Very deceptive and very rude!!! DO NOT USE THEM!!!!Read More
1 week ago I agreed on the price I would pay monthly for the alarm service with ADT. The installer came today and the prices of what we had talked on the phone were very, very different, but the surprise was that when the installer came to my house she began to uninstall the existing alarm system and after all that she tells me that the price was different from the one I had agreed on by phone so therefore I canceled the service and had the old alarm system reconnected

Like all home security companies, ADT offers a number of different packages to choose from. In addition to monthly monitoring costs, you also need to consider equipment costs, activation fees, installation costs, and the extra expense of any upgrades you select. Because ADT offers so many options and upgrades, it’s easy to end up with a customized ADT package that is more expensive than its competitors. Just be sure to keep a tally as you work with an ADT security pro to put together the right package for your home. If budget constraints are a factor, let your representative know up-front how much you can afford.
With four home security packages to choose from, Protect Your Home, an ADT Authorized Premier Provider, has the right equipment at the right price. Choose from these ADT Monitored Packages which can include basic home security, basic plus wireless functionality, ADT Pulse, and ADT Pulse + Video–all at reasonable prices. Let Protect Your Home help you get the right system to help protect your home and family today.
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