My husband was the warden at several prisons in our state, and so we lived in housing on the prison grounds. Surprisingly, it was a safe, secure, relaxing environment. When he got promoted and we moved back into the house we owned “in town,” we left the “gated community.” It was much different, and we felt a security system would lend to much needed peace of mind. The system we got was easy to use, install, and works very effectively for a reasonable price!
Because ADT uses individual retailers to sell its equipment and services, you never know exactly what your control panel (and other equipment) is going to look like until the installer knocks on your door. That means that if you like the ADT system at your brother’s house, there’s no guarantee that yours will look the same. This doesn’t impact how well an ADT security system protects your home, but it can be a bummer if you were expecting a particular panel and got something different.
ADT called me in February to tell me to put new batteries in. I told them that my alam system did not work and that I wanted to cancel the service. They said that if they could troubleshoot it from the telephone, would I keep the system? I said yes, but if they couldn't, I wanted to cancel. They could not troubleshoot it. They continued to bill me, I did not pay, since I had verbally cancelled. Yesterday, October, I got a call from their collection agency, Source Receivables Management. They were very rude. I called ADT today to complain. They have all the record of my calls and that I wanted to cancel, etc., but now they're telling me it had to be done in writing. They didn't tell me that then. They strongarmmed me into paying the money or were going to have it affect my credit. Very deceptive and very rude!!! DO NOT USE THEM!!!!Read More
The Fortress S03 WiFi Alarm System offers some of the most advanced technology in the Fortress lineup. This panel can use either WiFi and an Internet connection, or a landline telephone connection to alert you of an alarm event. When used with the My Fortress app the system becomes a powerhouse of security and control features. With application control available on Android and Apple devices and optional Monitoring, this system takes security to a whole new level!
ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.
Abode sells a lot of its own devices (which are competitively priced), but it also supports a slew of third-party Z-Wave and ZigBee devices, including all the home automation basics: smart lights, deadbolts, outlets, wall switches. Whether you want to deck out your smart home with convenient automation or fortify it with access sensors and flood detectors, a third-party compatible security system gives you freedom to customize.
At $44.99 a month with a one-time fee for installation and equipment, you can get ADT’s basic wireless system. This includes three entryway contacts and a PIR motion sensor that is monitored 24/7 by ADT’s monitoring centers. It also includes accessories like a keychain remote control, a digital keypad, high-decibel alarm, yard and window signs, and battery backup.
Horrible customer service! I am moving and need to move my service too, but they will not allow me to move my service without having to renew my contract for another 3 years. I am not interested in renewing my contract as the customer service is terrible, but yet, they won’t let me move my service. They are requiring me to not sell my house just so they can get paid for another year. Outrageous! I will never ever use ADT ever again.

ADT made some changes to the Pulse app in early 2018. While the UI seems to have gotten a little friendlier, which is always welcome, it temporarily removed one important feature that I missed: cloud storage for my camera view. The camera doesn't have a great track record of performance (see below), but when it worked, I liked having the 30-second clips of whatever video it took available for viewing through the Pulse app. That's been moved to an easily-missed "Clips" button, so be careful to examine the UI closely as new features come out or get deprecated. What you miss might not actually be gone.

ADT offers a lot beyond basic home security (like medical alert monitoring), but the company charges extra for safety essentials like smoke and carbon monoxide monitoring, which other security companies include. You also have to upgrade for an extended warranty if you select either of the Basic packages. We’d like to see ADT cut their customers a break and create some affordable package options that include smoke and CO2 alerts along with a good, solid warranty for all plans.


Hello Nessa Ann. Defender Security is an independent authorized dealer of ADT's monitoring service. They procure and maintain their own customer base, and sell and install their own equipment. They partner with ADT, as Defender does not provide a monitoring service. Should you have any concerns regarding a recent Defender installation, they can be contacted directly at 1-800-689-9554. Should you need anything further from ADT, we would encourage you to contact us at AlwaysThere@adt.com. Thank you. -Gabe


There are two types of glass break sensors: shock sensors and acoustic sensors. Shock sensors detect vibrations when glass breaks or shatters, while acoustic sensors are designed to detect the exact sound waves of breaking glass. Both are efficient, but the acoustic sensors can monitor a wider area, such as large bay windows or sliding glass doors.
I use ADT in all of my tenants homes and they like it. I have a influx of new tenants constantly so each time that happens I change the alarm code and make them a new user login on the ADT pulse app. I realize most people won't need to do all of this extra work when it is just them using it. If it can hold up in rentals it is definitely a worth-while security system!
ADT has the first thought name for security, but, worst to deal with. The sales tactics and the service performance is substandard. Pressuring to sign the contract…they will not let you review the it and its terms, only point to sign here. Pricing higher than anyone. The sales person kept calling me although I said not to. I suggest to never use them!!!

That's a very valid argument in ADT's favor. Moving on to different states or cities is sometimes inevitable for many, which means if your security company doesn't have a nation-wide reach, then there can be some really unnecessary hassles involved with your moving. A lot of bad blood can be avoided by going with old guys like ADT, which covers the entire nation in its length and breadth. Good points!


I bought a house back in 2015 and decided to have a security system installed since I wasn’t going to be home much and would like some peace of mind. ADT was a pretty well known security company in my area and a few families in my neighborhood have ADT so I gave them a call. I ended up selling the house after a year and a half since I travel too much for work. I called to cancel my service to be told that I signed a three year contract and that I’d have to pay the remainder of the contract or I wouldn’t be able to cancel. I told them that I did not sign a contract and I was not made aware of there being a contract. The contract that I supposedly signed was emailed to me and the “signature” on the contract was nowhere close to mine. I was told to fill out a fraud package, to which I did. I filled out and sent in a fraud package only for the fraud department to say that my signature was “confirmed” and that it was me who sign it. How could I have sign a contract I was never informed about or seen? The only form I signed was the installment agreement and nowhere did it say I have to have the service for three years.
It's hard to beat the biggest and best. I started out with Guardian but worked my way over to ADT for practical reasons. Lots of companies aren't nation wide so if you have to move (like we do my husband is in the military) it is too much of a pain to try and get out of contract etc. My advice is go with a national company so you don't have to pay any early termination fees.
The Blink cameras are equipped with built-in sensors that are triggered by motion. When they detect an intruder's movement, the alarm goes off, an alert is sent to your smartphone, and a short video clip of the alarm event uploads to Blink’s cloud storage so you can see what set it off. The best part: You get all this security goodness for no monthly fee.
Frontpoint captures the best of both DIY and do-it-for-me worlds, with self-installation and sophisticated equipment line-up coupled with professional monitoring. We built our package uber-cheap — a control panel, glass break sensor, and four access sensors costs as little as $100 upfront. Then we installed and arranged the system, and let professional monitoring services take care of the rest.
When relocating with ADT make sure you call them ahead of time and let them know the situation. You don't want to end up with 2 monitoring homes or contracts in place. I forgot too and then at my new house it was a headache getting things straightened out but luckily I didn't end up paying anything extra. So if you move, call them and see if they want you to keep some of the equipment or if they will put a new one in your new location (which is most common).
Wifi is the basic connect for everything in this modern age. Desktop computers and laptops were started using it to connect to the internet. Then, Kindles, tablets, and smartphones got in on this source of connection for the internet. Now, home security systems are getting in on the wifi connection. Protect America sat down and took a look of the five top picks for wifi home security for 2018. This time, they decided to look at the cameras that use wifi for connectivity. They looked through Tom’s Guide and PC Mag to come up with this list. Why go for a wifi security camera? Tom’s Guide offers an explanation:
There are many points at which a home security company can disappoint its customers. This may account for the large number of critical comments about ADT security systems. Customers complain about undisclosed fees, prices that are sharply higher than quoted, punitive cancellation policies, relentless upselling, incompetent technicians, malfunctioning and obsolete equipment, and poor customer service. A minority of commenting customers, however, are very satisfied with the service.
In my initial consultation, the representative recommended only alarm hardware, but that was because I was still stunned by what I'd paid for the house, so I was trying to save money by avoiding home automation equipment. My second consultation was to review the Pulse system, which meant home automation was part of the assignment. Frankly, knowing what I know now, I would have opted for the home automation equipment even if I was just a regular customer. Yes, there's a price difference as you'll see in the next section, but for my money it's worth it.
Hello V. We apologize for any confusion regarding your service agreement. Your contract with ADT mandates a $25 trip charge when a technician visits your home, no matter the reason. The notes from your last technician visit indicate that there is an issue with the WiFi range, not upload/download speed. If you would like to schedule service for this issue, please contact ADT at 1-800-238-2727. Thank you. -Gabe
Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT’s Extended Limited Warranty. 36-month monitoring contract required from $49.99 per month, ($1,799.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
I’ve had ADT in five of my homes in three different states, since 1997 and now in my current home. I’ve never had one issue with the service, and the two occasions I needed help, it was due to a bad battery that I was able to replace myself. The system works perfectly, and I am very happy with my new Pulse System. Especially the Pulse interior cameras. It’s not the cheapest system but when it comes to my home and family I don’t want the cheapest, I want the best!
Some of the more expensive cameras are equipped with humidity and temperature sensors and will interact with other connected home devices such as thermostats and smart lighting systems. If you want to save some money, look for a camera with an SD card slot that allows you to record video when motion or sound is detected, but remember to save your recordings every so often before they are overwritten. Alternately, look for a camera that offers a cloud storage plan.
The systems monitored by ADT use hardwired and wireless equipment to detect home invasions and guard against environmental damage. The system can also be installed to communicate wirelessly or by landline with the monitoring centers. Plans offered by ADT range from $37 to $53 per month. ADT requires customers to sign a 36-month contract (24 months in California). However, if the customer is not satisfied and meets the requirements, they can get a refund of all installation costs and monitoring fees up to 6 months after signing the agreement.
1$99 Customer Installation Charge. 36-Month Monitoring Agreement required at $27.99 per month ($1,007.64). 24-Month Monitoring Agreement required at $27.99 per month ($671.76) for California. Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Cannot be combined with any other offer. The $27.99 Offer does not include Quality Service Plan (QSP), ADT's Extended Limited Warranty.
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