We’ve been extremely pleased since our switch to ADT. Our business is attached to our residence, and our alarm system covers both office and living spaces. With two keypads and several trigger spots (doors, windows and a motion detector), we are fully protected at all hours of the day or night. We’ve had a few technical glitches, but our local response service has been very efficient in fixing the problems. And always so friendly!
Beware of these cheaters (ADT). I used their service for 10+ years…their service has been declining day by day. They don’t care about existing customers. First you pay a lot for the equipment and then after one year warranty period, they charge you for any failure/visit.Also, Police doesn’t even respond to their calls in majority of California cities (don’t know about other states)Finally, I decided to switch to a ‘better’ option, and I called to cancel. First they tried to convince me to stay with ADT, and later when it didn’t work, they informed me it will take 30 days to disconnect my service (so they can charge another month of monitoring fee).What a ripoff !Keep a distance from them.
If there is a lightning storm I found out ADT's security system still works for 7-10 days if the power goes out. I didn't find this out until it happened in my area but it made me happy I was with them! Luckily our power was out only 2 days but there was a lot of break ins throughout the city in those 2 days. I also learned when I called them during this time that if one of their monitoring stations goes out in a lightning storm that it automatically reroutes your monitoring to another station.
I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!

The Dome Home Automation DMMS1 Z-Wave Certified Motion The Dome Home Automation DMMS1 Z-Wave Certified Motion Detector tracks motion in your home helping you keep your family safe. When motion is detected your Z-Wave hub will send an alert to your smartphone set off an alarm or trigger a lighting scene. This detector can also measure light levels ...  More + Product Details Close
With ADT Pulse, you have control over your security camera system. This means you can turn on lights or integrate security cameras with motion sensors so that the camera records any movement detected during specific hours. You can verify that your children are home by setting the security camera to record motion from 3 p.m. to 4 p.m. on school days, for example. ADT's equipment is comprehensive, but the company does not publicly give details on its security packages.

There is a reason why this company has a 1 star rating...avoid them like the plague. They are a high pressure sales company who abuse the elders.  My mother sign a contract with them in 2011.  ADT wants the elder to believe they still have a "verbal" contract and they keep billing them despite the system not working for two years.  They wanted to charge her another $400 to "repair" their system and they also unilaterally increased the price of the service.  When we tried to cancel, they apply high pressure tactics to try to retain claiming there was a "verbal" contract...there was not...and they had a host of high pressure questions...this is a dirty company and stay away!
Vivint also recently partnered with Google to offer Google Assistant voice control to customers with smart tech. Every new smart home system includes two Google Home Minis. This means that customers can adjust the smart thermostat, lock doors, and arm the system via voice commands. Using a Google Home Mini as the smart hub in your home also ensures that even non-Vivint smart devices are manageable on a single platform.
The best home security cameras offer features like night vision and a large field of view. The right location for your cameras depends on the exact layout of your home. We spoke with four industry professionals — a former FBI agent with experience testing home security systems, a criminal defense attorney, an ADT spokesman, and the president of a home security company — about video camera placement, and they offered a few general tips:
ADT offers pretty much everything in the realm of home security, so just about anybody could find want they want from the company. If you need a simple setup, we suggest getting your doors and windows alarmed with Basic Wireless. If you want something to make your life a little easier (and cooler), we recommend the ADT Pulse setup so you can control just about everything in your house. If you want to be absolutely secure, it’s worth investing in ADT security cameras and video surveillance on top of the basic package.
Odds are you don’t have to walk far down your street to spot an ADT yard sign. That’s because American District Telegraph is the largest – and the oldest – home security provider in the US and Canada. The sheer size and capital enable ADT to offer a broader range of services than its competitors. You can choose from wireless or hardwired systems, and even connect security systems from other companies to ADT monitoring centers. ADT security highlights include video surveillance, invasion detection, home automation with voice recognition, environmental protection, and medical pendants with GPS tracking.
The initial consultation is your first visit from ADT, and it involves a service rep essentially touring your property, your home's interior, and questioning you about what you need and expect from your home security and automation system. The rep then makes recommendations on what equipment and service tier makes the most sense and sits down with you to go over every component and arrive at a final installation plan and price.
I am extremely disappointed with my most recent encounter with an ADT technician by the name of John C. for starters I greeted him kindly and he completely ignored me as if I was speaking to someone else in the room . Upon him asking me what issues I was having with my system, he kept cutting me off stating we were using the system incorrectly, and raising his voice at me to the point he was practically yelling at me answering me in a scornful manner. For someone whose job consists of interacting with other people and in this case required going into people’s homes where they are supposed to be helping a person, his behavior was very rude and unacceptable. The equipment, security system and ADT Pulse has been great. Just had a rough start with the tech but I suppose not all of them are going to be like that, he could've been having a bad day.

It’s important to do thorough research to find the best home security unit for your needs. Of course, the great news is, you’re not alone. You can learn a lot about home security systems based on other buyer’s experiences with several leading brand names. What’s right for some buyers may not be the best fit for others whose homes and businesses pose unique challenges and possibilities. Therefore, it’s important to pay close attention to the pros and cons which most closely affect your lifestyle, financial situation, time limits, etc.


There is a reason why ADT ranks low in our review: It doesn't disclose information about its equipment pricing and security packages other than the equipment it offers. Other home security companies gave us this information in phone calls, live chats and emails. In contrast, ADT requires in-home assessments and credit checks in order to provide this type of information. We gave ADT partial credit in this area because we were unable to confirm our research directly with the company.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.

We had ADT service for about 3 years in Columbus, OH. We “tested” the system several times, when our cat would accidentally set it off, or when we would by forgetting to turn it off and then opening the door. And every time the company quickly contacted us, always very professional and calmly asked for our security code. I felt very confident that in a true emergency they’d be just as responsive!


We had Adt and then after awhile shut it off. We recently made the decision to turn our services back on and they were amazing! The Adt crew came out to the house and updated our entire system, upgrading our keypad and walking each family member through their own pass code. They made sure we knew how to use their services to the best of our ability. We even got a remote!

One of the most cost-effective security companies in the industry, Protect America makes fitting home security into your monthly budget straightforward. Equipment is included with any monitoring plan, meaning you don’t have to pay an upfront cost — usually a few hundred dollars — to start protecting your home. Plus, because it’s a DIY installation, you won’t have to worry about any additional fees to get your system up and running.


That said, my installation price is considerably higher than what most people will see, since ADT installed several components simply so I could make them part of my test. ADT claims typical installations in homes similar to mine would be around $1,100. A spokesperson broke down those averages across its core tiers with Tier 1 (Traditional) averaging between $49 and $500 for installation, then $28.99 per month, and Tier 2 (Remote) averaging $500 to $1,000 for installation, then $47.99 per month. Tier 3 (Control) and Tier 4 (Video, which was my tier) generally run $1,000 to $1,500 and above for installation, and then $49.99 per month for Control and $59.99 per month for Video.
For many, ADT is synonymous with home security; and for most of its 140+ year history, ADT had a lock on the market. Even today, the security giant claims 25 percent of the home security market, appealing to homeowners who want a professionally installed system from a recognized brand. The company has detractors who claim contracts and service is inconsistent among the 400+ authorized ADT dealers across the nation; customers may not know if they’re signing agreements with ADT corporate or with a local dealer who is managing the account. Considering the size of the company, ADT does well at keeping pace with technological advances in the industry as we can see from their numerous ADT Pulse packages. And because their dealer network is nationwide, homeowners anywhere in the country can have access to a professionally installed, security system.

*$99.00 Customer Installation Charge. 36-Month Monitoring Contract required at $36.99 per month ($1,331.64). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Dealer customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer.
Belkin was first formed in 1983. Their camera on display is Belkin NetCam HD+. The video resolution and frame goes for 1280 x 720/25fps. Field of views goes up to 95 degrees. Night vision covers up to twenty-six feet with 850nm IR LEDs. Connectivity measures at 802.11b/g/n. The Belkin NetCam HD+ comes with a built-in microphone & speaker. Cloud storage holds up to fourteen days of footage for $9.99 per month. The pros are affordable, easy setup, remotely controls WeMo-compatible home accessories, and night vision. The cons are camera occasionally struggles to stream 720p and WeMo functionality broken out into separate app.
I am very upset with my ADT experience and contract. Your sales rep Daehan J gave me inadequate information regarding your ADT service and contract. I was very upfront and concerned about switching from Safenet to ADT because I was planning on moving the following year. He ASSURED me that the move of equipment, install and monitoring fees would not incur additional charges! He also did NOT disclose that there was a 36 month contract or an early termination fee. If I was properly informed of incurring additional charges for my move, I would NOT have switched security companies as my contract with Safenet was complete. In order for me to set up a new security monitoring system at my new place of residence, I received an estimate for $461. I discussed with Brad B, another sales rep of ADT corporate and he did help bring down the price but not after over 3 hours of 6 different customer services representatives. I am not pleased with your company nor ADT. Even though Daehan was working for an “authorized ADT dealer”, he is still representing the ADT BRAND.
Home automation refers to anything that you can control indirectly, either by remote control, mobile app, or IFTTT automation. (“If This, Then That” is a formulaic programming approach, i.e. “if I open my garage door, then turn on my living room lights and set my thermostat to 72 degrees.”) While some of this can seem a little convoluted or overboard with custom options, most operations are simple to set up.
The only major downside to Pulse is price and its three-year service contract. When compared with other players, like Vivint or Frontpoint, the pricing structure is similar in that there's an upfront installation cost you can pay all at once or spread across the first three months, and then a monthly cost for maintenance and monitoring. If you compare only prices published on the web, then ADT Pulse looks very competitive. But in practice, if you opt for the higher end of the tiering scale and a modified system with a bunch of devices that aren't included in a basic tier package (and ADT will steer you that way), your price will quickly balloon. In my case, I wound up with an excellent all-around solution, but an eyebrow-arching upfront cost of $3,276.79 and a monthly charge of $63.89, which makes Pulse the most expensive solution we've tested to date.
Disclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. All information is subject to change. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.
My experience with ADT was very bad from the beginning. After somebody broke into my house while I was sleeping I found necessary to get a security system. The first company I called was ADT, because it was very well rated on the internet. Over the phone, the person I spoke with told me that the equipment is free and I will pay between $28 and $58 a month depending on how I customize my package, and the installation time will be around 2-3 hours.
Thanks to geofencing, you will be able to set up notifications to let you know who is where. For example, you can receive a notification when your kids make it to school or when they make it home. That same feature provides accurate emergency response, even when you’re away from home. If a crash is detected, ADT will send help. Alternatively, if you’re in a situation where you don’t feel safe, you can use the SOS Emergency Response feature. This feature is akin to panic button apps like SafeTrek. With the app open, you can press and hold the SOS button to call for help. ADT will first reach out to you. If they can’t reach you, they will dispatch emergency assistance.
Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.
On the service side, however, ADT has been highly responsive. Support will attempt to fix your problem over the phone, including having you march through the house looking for panels and sensors to tweak, but if they can't help you resolve it within 15 minutes or so, they tend to default to sending someone out. All the technicians they've sent to my house since installation (three of them) have been prompt, courteous, and seemed to know what they were talking about.
ADT very dishonest we was on auto pay and it messed up which put us behind a little we called got it corrected they cancelled our service after telling us they had it worked out we went two days not knowing the service was off no phone calls nothing we found out on a Saturday they wouldn’t talk to us said call back Monday during business hours. They put my family in danger by giving them a false sense of being covered then just no concern wait till Monday. This company is very highly overrated and not trust worthy. I wasted a lot of money and my family is still not safe. Thanks ADT for nothing.

Smart locks can be opened and closed using a mobile app and will send a notification when someone locks or unlocks a door, and most allow you to create permanent and temporary access schedules for family members and friends based on specific hours of the day and days of the week. Features to look for include geofencing, which uses your phone's location services to lock and unlock the door, voice activation using Siri (HomeKit), Google Assistant, or Amazon Alexa voice commands, support for IFTTT, and integration with other smart home devices such as video doorbells, outdoor cameras, thermostats, smoke alarms, and connected lighting.

To get started, just plug the camera into an electrical outlet and download the Nest app. After it connects to your Wi-Fi, you’ll have free access to crystal clear HD video 24/7. You'll also be able to listen to what’s going on in your abode and talk to anyone within the camera’s range. Want to control your camera using your voice? The NEST cam works with Amazon Alexa.
The Samsung SmartThings ADT Home Security Starter Kit is compatible with both Alexa and Google Home, as well as Zigbee and Z-Wave communication protocols. The SmartThings ADT Home Security Starter Kit also works with smart devices from the following brands: Philips Hue, Ring, Arlo, Ecobee, Honeywell, Bose and more. (Not compatible with NEST, Sonos, D-Link, and Blink devices.) Ensure every inch of your home is covered with the Samsung SmartThings ADT Home Safety Expansion Pack or add to your smart home with individual accessory devices such as the SmartThings Carbon Monoxide Alarm, SmartThings Water Leak Detector, and the SmartThings Smoke Alarm as you need them!
I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!
The Pulse app also lets you access ADT's Home View, though you'll need to initially configure that using the web portal. Home View lets you create a visual blueprint of your house room by room and map where all your smart devices and security nodes are located. Once configured, Home View color-codes these device icons to show their status and summary activity screens, and if one of them is a camera, you can simply click on it to get a live view of what the cam is seeing.
ADT offers customer support via phone and email. If the system begins to malfunction, customers are urged to call and set an appointment with a company technician, but it will cost you. If you don’t want to pay for support, there is a handbook that shows you how to test the system, but the process can be tedious. ADT security reviews online indicate most customers avoid the trouble of DIY support and opt to pay the monthly maintenance fee.
* $100 Visa Gift Card fulfilled by Protect Your Home through third-party provider, Mpell, upon installation of a security system. Shipping and Handling Fee applies. ADT Pulse Interactive Solutions Services, which help you manage your home environment and family lifestyle, requires the purchase and/or activation of an ADT alarm system with monitored burglary service and a compatible computer, cell phone or PDA with Internet and email access. These ADT Pulse Interactive Solutions Services do not cover the operation or maintenance of any household equipment/systems that are connected to the ADT Pulse Interactive Solutions Services/Equipment. All ADT Pulse Interactive Solutions Services are not available with the various levels of ADT Pulse Interactive Solutions Services. All ADT Pulse Interactive Solutions Services may not be available in all geographic areas. You may be required to pay additional charges to purchase equipment required to utilize the ADT Pulse Interactive Solutions Services features you desire. Installation starts at $199. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required from $51.99 per month, ($1,871.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. $99.00 Customer Installation Charge. 36-Month Monitoring Agreement required at $36.99 per month ($1,331.64), 24-Month Monitoring Agreement required at $36.99 ($887.76) for California, including Quality Service Plan (QSP). Form of payment must be by credit card or electronic charge to your checking or savings account. Offer applies to homeowners only. Local permit fees may be required. Satisfactory credit history required. Certain restrictions may apply. Offer valid for new ADT Authorized Premier Provider customers only and not on purchases from ADT LLC. Other rate plans available. Cannot be combined with any other offer. Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499. 3750 Priority Way South Dr. Suite 200 Indianapolis, IN 46240.
Remote Control: Instead of using the keypad to deactivate your alarm, some systems do come complete with a remote control. There are some disadvantages to these, however, including the inability to see if your alarm is activated (adding to the risk of you tripping the system), and if the remote is stolen, it provides thieves with an easy way of deactivating your alarm.
The camera is a standalone unit with a wide base that you can place on any flat surface around the home. For the best results, use this camera in high areas in the living or family room to keep an eye on the home’s common spaces. Using the downloadable app, you can control the camera’s settings from anywhere with a wifi connection. The camera is also IFTTT-compatible, meaning you can use it with other smart devices or program your own commands for advanced automatic functionality. 
ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.

My upfront costs were high compared with the competition, and even if they'd come in at ADT's more average price of $1,100 to $1,500, I still would have choked a bit. But as you'll see below, mine is a fairly decked out example of an ADT installation. While I wasn't thrilled about the very expensive startup charge, the monthly dues seem reasonable considering what was installed. And while my addition of the Quality Service Plan cost me another $11 per month, I felt that was worth it since it covers parts and labor on any devices that need fixing; and besides, I received a $7 and change monthly discount because I'm a State Farm customer, a discount that'll apply to you, too, if you use not just State Farm, but also USAA, MetLife, Chubb, and several other insurance providers. That brought me down to just under $64 per month, which I feel is worth it.


Hello V. We apologize for any confusion regarding your service agreement. Your contract with ADT mandates a $25 trip charge when a technician visits your home, no matter the reason. The notes from your last technician visit indicate that there is an issue with the WiFi range, not upload/download speed. If you would like to schedule service for this issue, please contact ADT at 1-800-238-2727. Thank you. -Gabe
Vivint also recently partnered with Google to offer Google Assistant voice control to customers with smart tech. Every new smart home system includes two Google Home Minis. This means that customers can adjust the smart thermostat, lock doors, and arm the system via voice commands. Using a Google Home Mini as the smart hub in your home also ensures that even non-Vivint smart devices are manageable on a single platform.
Some of the best home security cameras are ones you can buy in addition to your larger system. Brands like Nest and Arlo offer high resolution cameras equipped with night vision and two-way communication. Most are affordable and easy to integrate with your system. Nest cameras, for example, are compatible with ADT and Vivint. Before purchasing a separate camera, make sure it pairs with your home security system.
With a founding date of 1874, ADT is probably the most mature player in the smart home security market. While it's still building the home automation portion of its services portfolio, its Pulse system is both secure and sophisticated. But while the company does a great job treating its customers well on a service front, it's important to note that the Pulse system is neither DIY or cheap.
Think of the Basic packages as “monitoring + alarms and sensors” and the Pulse packages as “monitoring + alarms and sensors + home automation.” These ADT monitoring packages range in cost from $27.99 through $58.99 per month; you can add additional equipment and service so everything is customizable to your home. To put that in perspective, ADT costs less than most cable TV packages while potentially saving hundreds, if not thousands, in damages.
The Omni LTe is a scaled down version The Omni LTe is a scaled down version of the popular OmniPro II and Omni IIe security and automation systems. The Omni LTe supports the following protocols and products: X-10 UPB Omni-Bus ZigBee Vizia RF Z-Wave Clipsal C-Bus Dynalite Coolmaster KNX HAI Hi-Fi and HAI Hi-Fi 2. In addition to ...  More + Product Details Close

"Have only had system for 2 weeks. Easy to use and effective. Only problem is when in "Away" mode the motion sensor picked up our 13 pound cat jumping up on a desk close by...THREE times! Needs sensitivity adjustment. Police, however, did come each time, so it does indeed work. Not sure why I needed a motion sensor if none of the door/window connections were broken???"
The equipment included with ADT includes a control panel, keychain remote, three entry sensors, an infrared motion sensor, a high-decibel siren, a backup battery, and yard signs and windows decals. Customers can purchase an available system, or an agent can help customize the perfect system for your home. ADT customers can add safety accessories such as medical pendants and panic buttons that can make the elderly, disabled, or people with certain diseases or ailments feel better protected.
They show up the next day, and I ask a perfectly valid question about after my contract ends, and I stop being monitored by ADT, can I add additional sensors?  The answer? Sure! At $150 a piece plus the install cost for what was monitored equipment, but no longer will be.  I argued with them for a minute and they got defensive and condescending.  Fifth problem I dropped it, but they continued to beat a dead horse.  Finally, I asked them to leave and take their equipment with them.  They looked at me like I was crazy.  Maybe so, but I had had enough of them taking 6-7 hours to install a few plastic pieces around my house and answering personal phone calls and trying to get my dog to like them.  The last two are sort of petty, I know, but they were the icing on the cake for me.
After the pricing ding, there's the service contract. Competitors, like SimpliSafe, have no contract and let you out of your service whenever you want. ADT signs you to a three-year contract. If you were to move during your contract period, but opt to keep the service, ADT would install a basic system at your new home for $249 and let you add components at a 25 percent discount until you hit $750 worth of hardware. After that, you'd pay full price for additional hardware. You could attempt to uninstall some of the components at your old home and move them to your new one and ADT would incorporate those, but whatever is left in the old house after you leave, ADT will simply try to resell to the next owner.
Link Interactive offers 12-, 24-, and 36-month contract options, which makes it great for renters and anyone who isn’t ready for a long-term commitment. Alarm monitoring prices start at $31 and go up to $41 per month, making it more affordable than Frontpoint or Vivint and one of the more competitively priced professionally monitoring services on our list.
Initial quote and installation was misleading. We were quoted $39.99, plus a gift card and additional “credit” towards equipment. We were told if we didn't agree with the package we could decide not to install. Turns out the package I discussed with the original sales agent was $52.00 a month plus 4 payments of $400 for equipment. The technician was persistent and after stating several times we would like to crunch numbers before deciding due to the new quote, did not listen and kept installing. Did not give us the products we asked. I was charged twice for installation, once after my initial phone call and the second time after the installation.

I have been using ADT for 8 years and there is no doubt in their service. Originally I wanted to go with another company just for the namesake of not being with ADT but after talking with neighbors and family I heard enough bad stories about random companies I went ahead with this one. And of course is established in 1874 so it the best service in this field.
- I can't, for the life of me, figure out how to display the local time on the touchscreen. The time shown is technically correct, but appears to be shown as UTC time. I'd like to get it display as CST/CDT, but haven't seen any option to change that display feature either within the iOS app, via the SmartThings web portal, or on the touch screen itself.
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