If you’ve outfitted your system with video cameras, you’ll want to consider how long your footage is stored. Depending on the company, it may be saved to Cloud for anywhere between 12 hours and 30 days, and you have to pay for increased storage. Consider how long it will take for you to review recorded activity, especially if you are frequently away from internet.
Just canceled my alarm monitoring as of 10/29/2018 'cause they were ripping me off at $42 a month! I have an old BHS-4000A alarm system that was installed 10 years ago which can function independently, non monitored, and as a stand alone unit. Found out the hard way that ADT locks down your entire alarm system when you cancel!! I can't even use it as a stand alone alarm!! Even ADT's phone number shows up on the keypad display to call them!! These scumbags at ADT are holding my alarm, that I own, hostage!! It's all over the internet that they do this! 'Security' company my **!! Stay away from this company! They are not in the business to protect you, just their own wallet! Hey ADT, want to change my mind? Unlock my alarm!
My upfront costs were high compared with the competition, and even if they'd come in at ADT's more average price of $1,100 to $1,500, I still would have choked a bit. But as you'll see below, mine is a fairly decked out example of an ADT installation. While I wasn't thrilled about the very expensive startup charge, the monthly dues seem reasonable considering what was installed. And while my addition of the Quality Service Plan cost me another $11 per month, I felt that was worth it since it covers parts and labor on any devices that need fixing; and besides, I received a $7 and change monthly discount because I'm a State Farm customer, a discount that'll apply to you, too, if you use not just State Farm, but also USAA, MetLife, Chubb, and several other insurance providers. That brought me down to just under $64 per month, which I feel is worth it.
Use to have the system at my other house. A few times I forgot the code or put it in wrong and I received a phone call. If you give them a secret code then they will call off the police for you. May be they should have 2 secret codes one for when you are in danger (like maybe if there is a person standing beside you with a gun forcing you give the correct code) and one for when you are not in danger.
We’re big fans of mobile access because it’s what home security is for—knowing your home is safe at any time and doing something about it when it’s threatened. Most companies now allow you to control your system this way from a keychain remote controller, mobile device (iOS or Android mostly), or web-based app for ease of use and distant check-ins.
Vivint’s mobile app allows you to arm and disarm your system, view and record camera footage, and everything in between. Our tester praised Vivint’s mobile alerts, noting that they come in handy for anyone prone to absent-mindedness: “The notifications for the door sensors are nice in case I open my basement sliding door and leave it open. It continues to check in and provide a notification that the 'sliding door is still open.’”
We have been very grateful for the last two years having ADT in our lives. We had a situation and then we contacted ADT and we feel so much more secure. Whenever we have a question, they are so wonderfully pleasant to talk to and to figure out everything. Someday soon we would like to give an "ADT contract" to our daughter, son-in-law & children.... Big thank you!!!
While my daughter was visiting she took too long to disarm the system one early morning since she was sleeping. The alarm was in the “instant” mode so when I opened the door it went off and I attempted to silence the alarm with my FOB while my daughter put in the code. ADT took approx 10 minutes to call my house! In this time if it were a real emergency me or my daughter could have been robbed or killed if a true intruder was in the house! This is unacceptable!
When it comes to home security, ADT monitoring doesn’t sacrifice quality. No matter what package you choose, rest assured that your monitored home security system will be professionally installed by a qualified technician. The best part? If you’re looking for more convenient monitoring features, you have the option to upgrade your package at any time.
Today I had my 14th visit from ADT since I got their system in June. This is after they replaced the entire system one month ago. There is yet another problem and they have to come out next week again. Please DO NOT buy anything from ADT. I payed $3,000 up front and $67 a month for nothing. I can’t get out of the contract unless I pay another $1,000. Anyone but ADT.
*** ADT Pulse Remote installation starts at $199. ADT Pulse Video installation starts at $399. Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires purchase and/or activation of an ADT security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional charge. Quality Service Plan (QSP) is ADT's Extended Limited Warranty. 36-month monitoring contract required fromo ADT Pulse Remote: $52.99 per month, ($1,871.64), ADT Pulse Video: $58.99 per month, ($2,123.64), ADT Pulse Home Control with Video: $59.99 per month, ($2,159.64), including Quality Service Plan (QSP). Additional charges may apply in areas that require guard response service for municipal alarm verification. Prices subject to change. Prices may vary by market. Some insurance companies offer discounts on Homeowner's Insurance. Please consult your insurance company. Local permit fees may be required. Satisfactory credit history required. Additional monitoring fees required for some services. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided.
I was satisfied with ADT and as a single woman, my security system gave me the peace of mind I needed to relax in my home with out fearing for my safety. I also enjoyed knowing that when I went on vacation, my house was secure. Many advances in home security systems have been developed since I had my system though and I would love to see what is available now with closed circuit cameras etc.
I have been with ADT since 2004. I work out of town and really like the peace of mind I get with ADT protecting my home. The only call I have had since 2004 was during a storm. It appeared that the storm set off the alarm. My only complaint is the monthly fees. There have been small increases in fees over the years, never more than one dollar. I received a letter that they are increasing the monthly fee by $3.00 next month. Are they upgrading my system? No. Has there been an increase in alarm activity on my system? No. I guess they need the increase to give an executive a pay raise. Well, they have raised their fees out of my house. I am now going to find another security firm that appreciates long term customers. Good bye ADT.
I bought $2k+ of equipment after being told that the equipment was transferable to a new residence since I was installing it in a rental residence I did not own. It was explicitly explained that I was renting and would be moving within 3 years and was promised I could take all equipment with me to be installed in another home. When I moved I was informed that the equipment cannot be transferred but that a $500 moving credit is given, however the new home I was moving into had “a better system” and the $500 credit would cover the little bit of equipment I was missing to give me an “even better system” than I had in the previous home. New contract was signed based on this. No new equipment was installed – turns out the only existing equipment was a couple of door sensors and hard wired alarm pads, which were not used. There are no sensors on windows or 3 of the 5 doors. My last home had over ten window sensors and 5 door sensors as well as 2 alarm pads at entry doors. Now I have two doors protected and one alarm pad that can only be used in a room that is not a primary entry point and would require me to run across the house to disarm every time I enter my home. It is a 3 year contract that has to be paid in full so I am now paying for services for 3 years that cannot be used and were sold under completely false pretenses. The company refuses to deliver what was promised and continues to try to get me to buy more equipment to get what i already paid for. What’s more is that I had a 3 year contract in the previous home that they reassigned to another 3 year contract after having already fulfilled 2 years of the first contract – this is not what was explained to me, I was told the new contract was for the 1 year difference. I either have to cough up $800+ to cancel the contract or continue to pay for monitoring on equipment not installed.
I had a security system with ADT. It got quite annoying having to call them every 2 months to figure out why I was paying $1, $3, $5 more every few months. They told me my rates were locked in, what they didn't tell me was my account was being sold to another monitoring company thus raising my rates. Than I found out from another company that all the equipment I paid top dollar for was proprietary to ADT. After doing more research I learned that they bought a manufacturing alarm company called DSC.
DO NOT USE ADT to protect your home. There are better services out there who will be transparent from the start. I’m beyond disappointed in ADT – for a company that has been around as long as they have you would think they would want to keep a good name rather than tarnish it. Oh well. When my contract is up in 3 years, I’ll be promptly cancelling and there will likely be better solutions on the market.
All of the systems we've tested feature an app that lets you use your smartphone as your command center to arm and disarm the system, create rules, add and delete components, and receive push notifications when alarms are triggered. Most apps also allow you to do things like view live and recorded video, lock and unlock doors, change thermostat settings, and silence alarms. Some apps will even use your phone's location services to automatically arm and disarm the system according to your physical location. The more expensive systems usually come with a wall-mounted panel that acts as a communications hub, with a touch-screen display that allows you to do everything the app does. The display lets you communicate with a professional monitoring service when an alarm is triggered and view video from any of the installed security cameras.
ADT backs their self-branded devices with third-party devices. For starters, Pulse is compatible with the Ring Video Doorbell. Customers can self-install or have their doorbell professionally installed. Of course, the integration works both ways. In addition to controlling your Ring doorbell through ADT Pulse, you can control ADT Pulse through the Ring app.
When it comes to home security I'm a basic kind of guy. I just want it to know if someone breaks in my house so I can have my gun ready and protect my family. I use ADT, it seems the most logical and they have treated me great. I moved once with them which cost a little money but they installed the new Pulse system at my new place since I was due for an upgrade to cellular anyways. I don't do the cameras etc. but I do turn it on and off from my phone and that is easy with their ADT app.
I had a horrible experience tonight. I was home by myself with 2 small children. My flue lever broke, but I didn’t realize that. The house filled with smoke and the fire alarm went off. I put in the code multiple times to stop it. When I called ADT to stop the alarm (1 child was crying due to the noise), and it wouldn’t stop, the first man to answer tried to help...but he couldn’t shut the system off. He put me on hold! The second girl basically told me to rip wires out of my electrics to shut it off...first in the chaos...she told me I had to find a screwdriver!
Obviously I am not alone with my red flag warning yelp review. ADT is the most known, that is why I was hellbent in getting them, but I wish I read all the reviews before. I accidentally tried to sign up with a 3rd party Protecters or Defenders, the "authorized ADT salespeople", are the sleaziest, pushy salespeople that took me hostage, almost threatening me that if I didn't sign up immediately, I couldn't ever go back to ADT. But because I did sign up with them, I could not sign up with a REAL ADT salesperson, that completely contradicted everything the ADT authorized salesperson said. An ADT salesperson said they always get complaints on the 3rd parties, because of the bait and switch, and yet you can NEVER get a REAL ADT person to quote you without taking your blood type and personal information and credit card. So I called their competitors and ALL of them were a better experience, you feel you can trust them and they want to do a good job, not just get your credit card and sign you up for a hostage contract. Although I canceled with the 3rd party, I still couldn't go with ADT, which was a blessing because I found ACS security which is far far far better, not pushy, quoted me everything, and they work directly with ASC. Don't ever go with ADT, read all the reviews. Maybe ADT will improve if they read their reviews on them. Shame on them.
Finally, ADT has a direct partnership with SmartThings that is based on the ADT Security Hub, a 7-inch touchscreen control panel with a built-in siren, battery backup, and a cellular chip. Instead of using your existing sensors, you will need dedicated SmartThings-ADT sensors. These hybrid sensors are the only sensors compatible with the ADT Security Hub. That said, you can add existing SmartThings sensors to the ADT Security Hub, but ADT will not monitor them professionally.
The ADT outdoor IP video camera over the garage works well, supports night vision, and is activated automatically via a motion sensor, though you can also log into your Pulse web portal or mobile app and get a live view at any time. However, I experienced several instances where the Pulse software refused to connect to the camera. A technician's visit didn't cure the problem, though he did install a weatherproof sleeve that was overlooked during the initial installation and seemed to reduce the problem somewhat. The ADT Pulse mobile software was updated during my first three months with the system, and since that's happened I've only experienced one outage that was cured by my logging out and back in again.
SimpliSafe’s wireless security system makes for a painless DIY installation. The keypad and sensors, for instance, are mounted with sticky pads, eliminating the need for drilling. Its step-by-step guide walks you through the entire process, making it relatively simple to follow along and get your system running in no time. And, if you get stuck during your installation, a customer service rep is only a phone call away.
When I was a kid, we had ADT in the house and my parents raved about the service. When I had to choose my own service once I got older, of coarse I chose something familiar. BIG mistake. I guess they have just gotten so money hungry/rich over the years they just don’t care about customers at all any more. All we are to them are q notch in their sales quota. From outdated equipment, to lack of knowledge of the customer service department. They should really have TRAINING in the services and equipment they provide opposed to “training” on how to read the screen prompts ….heaven forbid those don’t work or they stumble around and want to transfer you etc….you have more a chance of figuring things out on your own, or better yet let a kid do it. They seem to have more knowledge nowdays than any customer service rep REALLY has. Plain and simple…..I will NEVER be using ADT again.
I use ADT in all of my tenants homes and they like it. I have a influx of new tenants constantly so each time that happens I change the alarm code and make them a new user login on the ADT pulse app. I realize most people won't need to do all of this extra work when it is just them using it. If it can hold up in rentals it is definitely a worth-while security system!
I know that ADT is one of the best companies out there but I swear it has gone to their heads. I had used their service in the late 90's before losing my first home. Years later, I come back to them after being a customer with them for 9 years and they treated me like crap. The man I spoke to on the phone kept cutting me off when I was trying to ask questions, and long story short I over paid for something I didn't even want because the rep failed to listen to me. Could just be a rep issue??
Terrible sales, installation, and service, especially for someone providing such critical installation and monitoring. They're great at acting nice, then following up with nothing or (at best) a bait-and-switch with extra charges, going back on their word, and requiring that you pay more money to get what was sold on the front end. I read the promotion fine print, read the contract, discussed with the technician and branch manager to clarify all the pieces. Then got passed through no less than two disjointed and loosely affiliated call centers which continued to require additional forms, contracts, and payments in order to get the original payment terms and rebates that drove the initial sale. You should pay more for service from a different company, because ADT will end up costing you more before the dust settles.
One of the biggest features for any home security system is the ability to sync it with your other smart home devices. With ADT Pulse, you can pair your system with gadgets like smart locks, smart thermostats and video cameras. The biggest benefit is that you can control all of these devices right from your smartphone with ADT Pulse’s app. You won’t stress about whether or not you forgot to lock the front door before heading out — you can lock it on the go with the push of a button.
Rather than restrict control to a physical hub hung on your wall, Abode puts control where you actually need it: in the palm of your hand. Abode’s security dashboard is accessible by any internet-connected device and gives you enough information to take action from wherever you are. When Abode’s motion sensors are triggered, it snaps a photo to show you what triggered it. The smart key fob and its three buttons — away, standby/disarm, and home — allow you to disarm as you walk towards the front door. We found that a lot more convenient than racing inside to beat the alarm’s 30-second window, particularly if you have an armful of groceries or a baby on your hip.
If you don’t buy the equipment outright, Vivint requires either a four- or five-year contract — a long time to commit, especially given that you only have three days from the date of install to cancel. Afterwards, you’ll have to pay out the remainder of your contract. If you may be moving in the near future, it’ll cost you $99 to take the system with you. You could alternatively renew your contract, but then you’d be locked in for even longer.
ADT offers 24/7 professional monitoring of your home security system 365 days a year. Beyond its most basic equipment package and monitoring plan that look like the rigorous security systems of the latter part of the 20th century, ADT now also offers home automation through its app, ADT Pulse. This includes a control panel with Z-Wave compatibility, giving you the flexibility to add whatever smart home devices you’ve already got in play, from lights and locks to appliances.