I’ve called ADT for service or explaination of certain items, can say that I was pleased with the rep or the reasoning for why the issue is what it is but I have to be opened minded to quidelines and policies of a structured company. We give the rep a hard time because we want stella service be “customer is always right” but we can be horrible consumers then the rep rebuttal is on the deffensive so we will not meet that common ground.
First and foremost I’d like to say My Family is SAFE!I have been a member of the ADT FAMILY for several years as a happy customer.Having two security systems on at different locations (2- homes) my homes are safe.As for the service and technician installer everything was explained very professional.All items explained and my choice of upgrading is my call, installation was fairly fast but speed isn’t what I’m looking for, it’s meticulous and perfection as to where and how the equipment is installed. And my installer did a very good job not only with equipment but explaining to my wife and I on how to use all upgrades .On a scale 1thru 10 and 10 being the best…….. My rating is 10+And this is why Im a customer and have full trust with ADT and most important!My family feel safe at night or anytime I leave on business trip.
Then he tells me I get two free sensors with my package and must purchase each additional sensor.  Ordinarily, I would understand this, but when I spoke with the sales rep, he promised 7 sensors with my package at no additional cost.  There’s my third issue.  The sensors are $150 each but you can buy them online for only $30 to $50 and are exactly the same but you have to “learn” them into your panel, which the installers will not do (understandable, sure).
City-wide power failure Christmas morning 2015. Power went out while my daughter was preparing our traditional shrimp and grits. Soon after, we hastily left to grandparents' home for early dinner. Before the meal was over, we got a call from ADT. My daughter forgot to turn off the burner under the shrimp. We arrived to a yard full of firemen. Lots of smoke, but praise God, no fire. ADT contacted me and notified fire dept asap. This could have been a real disaster! System worked perfectly!!! Like a TV commercial. Thanks ADT!!!
Lorex WiFi security cameras connect to your home wireless network in minutes. The WPS (WiFi Protected Setup) function eliminates the need for a hardwired connection to your router or any complicated computer setup. The simple 3-step installation process enables your WiFi security camera to detect and connect to your WiFi network, letting you view the streamed video right away. Ideal for home or business owners who want to stay aware of their property 24/7. Freely move these cameras around your house or easily install them to a ceiling or wall to constantly monitor an entranceway or high traffic areas. WiFi cameras from Lorex feature low-light night vision, two-way talk, and motion activated recording to provide you with the peace of mind you need. Some camera models even include sound detection abilities for further protection. Email alerts with snap shot attachments (or push notifications) keep you connected even if you're away. Browse our wide variety of different WiFi camera models to find the right fit for you.

The Frontpoint website, in contrast, clearly lists its monitoring and equipment pricing, as well as add-on options and contract lengths. If those prices work for your budget, you can simply purchase your system online. While this method lacks the advantage of a knowledgeable expert to help build your system, those adverse to sales calls can conveniently click their way to a security system.
On the service side, however, ADT has been highly responsive. Support will attempt to fix your problem over the phone, including having you march through the house looking for panels and sensors to tweak, but if they can't help you resolve it within 15 minutes or so, they tend to default to sending someone out. All the technicians they've sent to my house since installation (three of them) have been prompt, courteous, and seemed to know what they were talking about.
Ideal for small homes and apartments, Canary keeps home security simple, anchoring it in one unassuming, but feature-packed tower: the Canary View All-in-One. The tower hosts a 1080p streaming camera with high-quality night vision (the best IP camera we encountered), a motion sensor, an air quality sensor, and a crazy-loud, 90-decibel siren. It’s like starting a lawn-mower next to your face.
Here’s how it works: When the Canary detects motion, you get a notification on your phone that leads to a live stream of your home so that you can assess the situation. We had complete clarity at over 30 feet in pure blackness, which was the entire length of the room we used for testing. The video stream also appears a bit more stable than other DIY systems and seems to have less latency.

Regardless of if you choose a month-to-month professional monitoring plan or opt to self-monitor your home, SimpliSafe requires you to purchase its equipment upfront. Though it’s less expensive than our other picks, packages start at a couple hundred dollars and go up from there. On the plus side, purchasing your equipment upfront does give you the flexibility to move or cancel your system at any time.


Home automation refers to anything that you can control indirectly, either by remote control, mobile app, or IFTTT automation. (“If This, Then That” is a formulaic programming approach, i.e. “if I open my garage door, then turn on my living room lights and set my thermostat to 72 degrees.”) While some of this can seem a little convoluted or overboard with custom options, most operations are simple to set up.

Worst experience ever. Unreliable and irresponsible service. Even for urgent matters you have to wait on line for at least 30 minutes. And because ADT Canada was not able to pick up my phone call within a few minutes as stated clearly to me the police was dispatched. When you tried to explain no one at ADT cares to take any responsibility. I have been with ADT for almost 10 years and they will not consider your loyalty if something goes wrong. I decided to leave this company. Even your alarm goes off now you will be asked to press 1 then 2 then ……. and wait forever. Think twice if you want professional and timely service.
ADT offers 24/7 professional monitoring of your home security system 365 days a year. Beyond its most basic equipment package and monitoring plan that look like the rigorous security systems of the latter part of the 20th century, ADT now also offers home automation through its app, ADT Pulse. This includes a control panel with Z-Wave compatibility, giving you the flexibility to add whatever smart home devices you’ve already got in play, from lights and locks to appliances.
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