You won’t find any entry sensors with Canary, so it’s not great for homes with many access points (multiple doors and ground-floor windows), though it does have the ability to sync with multiple Canary cameras to form a web of video security. If you’re living in an apartment, and primarily need security cameras for home surveillance, the tower’s 145-degree lens should cover the majority of your living space.
I was renting a house in the countryside in North Carolina. The landlord contacted ADT to install a new alarm system in the house. The previous system was no longer covered by anyone. The install was quick and complete. The only problem being the hall motion detector which they said shouldn’t pick up the movement of a 30# elderly dog, but routinely did. They disabled that sensor and didn’t have any more issues. Whenever there was an issue, they were quick to respond via phone and on one occasion had the police meet me at the house when a true alarm came in.

Once your service rep has designed a system for you and you've signed off, you'll get your second visit from ADT installation technicians. Installation is a four- to eight-hour affair. In my case, technicians arrived at 8:00 in the morning and left by 3:30 in the afternoon. My sales rep was there to walk me through what was happening, as well as two ADT technicians who did most of the work, but also, at separate intervals, an independent locksmith came to handle the smart lock and an electrician to handle the thermostat controls and other components like cabling for the Z-Wave hub ADT uses for its home automation equipment. Pulse is touted as a wireless system, but various central components, like the hub and the CellGuard backup box require the techs to run some cable and also require one physical port on your home Internet router (lower service tiers with less advanced equipment can make do with a landline or even just a cell connection).
More lenient cancellation policies: Most home security companies have strict cancellation policies, and if you cancel before your contract is up, you’ll usually be required to pay 100% of the remaining charges. If you cancel ADT monitoring service, you’ll have to pay only 75% of the remaining charges, which is better than most of the other companies in the industry.
There are currently six SmartThings-ADT sensors and accessories. For security, they offer a motion sensor, door/window sensor, and a keychain remote with a panic button. Professional monitoring for intrusion and panic alarms costs $24.99/month. For life safety, they have a smoke alarm, carbon monoxide detector, and a water leak sensor. Professional monitoring for life safety with medical and fire dispatch will set you back $14.99/month. If you want to monitor for both life safety and security events, you can combine the two services for $34.99/month.
Then there’s the monitoring service – they offer $27.99/mo but that’s only if you have a land phone line in your home. Including the warranty on the equipment that is supposed to be $36.99, but again they claim it’s only if you have a land line. I know others who have the service without a land line paying $36.99 no problem, yet ADT claims they don’t do that. Total garbage and lies. So now the monthly monitoring fee is up to $48.99 for wireless. However if you speak with their customer service, they will bring that down to $44.99/month and offer $300 in gift cards to make up the difference between the $48.99 and the $36.99 as promised. It’s all such a set up.
Within each of ADT’s three package options, you’ve got various ways to upgrade or modify to better match your specific needs. Also, while ADT is known for offering high-quality equipment, if you are planning to lease it or you have your own equipment and you want to just obtain the monitoring service, the plan starts at a very competitive $19.99 a month.
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